Best Western Plus At Lake Powell

Pool not available as under maintenance

Check in was easy and staff friendly. Room was clean and comfortable. Breakfast was very good and the staff working at it kept counters and tables clean and the food well stocked. Within walking distance of restaurants.

Chair in the room is the most disgusting chair I’ve ever seen in a hotel room.

I chose this hotel specifically because it has a pool and hot tub. Upon arrival I was told they were closed for repair.

Clean and central hotel, but we learned at arrival that the swimming pool was not available. When asked why they did not let us know beforehand (the pool has been closed for a week at our arrival), they blamed hotels.com, saying they were the one to let us know, as a third party provider. We called hotels.com: they told us they were not informed. They were the only one to compensate us with a voucher in the end. The only option of the reception staff was to propose a free cancelation (of course not an option to be without a room when you arrive with a 5 year old for a night) The hotel was able to send us ads of tours via hotels.com messages, so they should be able to let their customers know about the pool. We could have modified our reservation accordingly. This is a deep lack of transparency.