Hyatt Carmel Highlands
US$527
/ night
Avg. for September
Select dates to see prices and availability
US$527
/ night
Avg. for September
Monthly average prices
Nightly prices at Hyatt Carmel Highlands average US$339 in the cheapest month (January) and US$697 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$339 |
| February | US$382 |
| March | US$440 |
| April | US$505 |
| May | US$555 |
| June | US$658 |
| July | US$643 |
| August | US$697 |
| September | US$527 |
| October | US$504 |
| November | US$454 |
| December | US$384 |
J
F
M
A
M
J
J
A
Sept · US$527
S
O
N
D
Most expensive: August (~US$697)
Cheapest: January (~US$339)
About this property
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this resort include complimentary wireless int...
Amenities
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.
Dining
Enjoy a satisfying meal at Pacific's Edge serving guests of Hyatt Carmel Highlands. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 142 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Location
With a stay at Hyatt Carmel Highlands in Carmel (Carmel Highlands), you'll be a 1-minute drive from Point Lobos State Natural Reserve and 10 minutes from Carmel Beach. This family-friendly resort is 5.9 mi (9.5 km) from 17-Mile Drive and 8.6 mi (13.8 km) from Monterey Bay.
What's nearby
Point Lobos State Natural Reserve(0.6 Miles)
Point Lobos Ranch(0.7 Miles)
Hidden Beach(2 Miles)
Monastery Beach(2.1 Miles)
Gibson Beach(2.1 Miles)
China Cove(2.1 Miles)
Garrapata State Park(2.5 Miles)
Palo Corona Regional Park(3.1 Miles)
Carmel River State Beach(3.2 Miles)
Garrapata Beach(3.5 Miles)
The Barnyard(4 Miles)
Carmel Mission Basilica(4.2 Miles)
Sunset Center(4.8 Miles)
Carmel Beach(4.9 Miles)
Golden Bough Playhouse(5 Miles)
Monterey Peninsula Airport (MRY)(10.3 Miles)
Salinas, CA (SNS-Salinas Municipal)(27.9 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Location
120 Highlands Drive, Carmel Highlands, Carmel, California, United States of America
Point Lobos State Natural Reserve (0.6 Miles)
Point Lobos Ranch (0.7 Miles)
Hidden Beach (2 Miles)
Monastery Beach (2.1 Miles)
Gibson Beach (2.1 Miles)
China Cove (2.1 Miles)
Room options
7
Townhome, 1 Bedroom, Kitchenette, Ocean View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
893 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)Fireplace
8
Point Lobos Suite, 1 Bedroom, Ocean View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
850 ft²
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
11
Big Sur Suite, 1 Bedroom, Ocean View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
609 ft²
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
5
Standard Room, 1 King Bed, Ocean View
Room details
1 Extra-Large Double Bed
Sleeps 2
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
6
Standard Room, 1 King Bed, Garden View
Room details
1 Extra-Large Double Bed
Sleeps 2
380 ft²
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
7
Standard Room, 2 Queen Beds, Garden View
Room details
2 Large Double Beds
Sleeps 4
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
5
Sunset Suite, 1 Queen Bed with Sofa Bed, Ocean View
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
500 ft²
Balcony or TerraceAir ConditioningHeatingWi-Fi (Free)Fireplace
Guest reviews
8.1
Very good
Based on 1,005 verified reviews
Who stays here?
Business
2%
Couple
66%
Family
24%
Group
5%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Hyatt Carmel Highlands, guests rave about the dramatic ocean views and scenic setting, while many note dated rooms, facility challenges like many stairs and occasional pool closures, plus mixed service with friendly staff but slow or disorganized check-ins.
Read moreWas this helpful?
What guests think
At Hyatt Carmel Highlands, guests rave about the dramatic ocean views and scenic setting, while many note dated rooms, facility challenges like many stairs and occasional pool closures, plus mixed service with friendly staff but slow or disorganized check-ins.
The on-site dining draws praise for views and some meals, though menus can be limited, prices high, and service or hours inconsistent. Room experiences vary widely: some enjoy balconies and comfy beds, while others report thin floors, road noise, or obstructed views. Cleanliness feedback ranges from spotless to musty odors and maintenance quirks. Expect unforgettable scenery with trade-offs in consistency and convenience.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Stunning grounds and views, but facilities feel constrained: repeated pool closures, periodic construction, many stairs with no elevators, and limited or confusing parking. Ice access and signage or wayfinding also drew complaints.
Related guest reviews
4
Patricia
7 May 2024
·
Stayed 1 night
So many stairs going everywhere. Not convenient at all. Pool not functioning. Road noise. View from room not worth mentioning. Room was large and comfy, no ice. Valet parking was our only option. They were very nice, but it took time getting all our luggage because it took several trips up and down steps. No elevators on property that I saw. Restaurant was good, with nice views. Room was very expensive. It was a relief to check into a hotel without the stairs the next day for half the price. Very disappointed in this expensive hotel.
So many stairs going everywhere. Not convenient at all. Pool not functioning. Road noise. View from room not worth mentioning. Room was large and comfy, no ice. Valet parking was our only option. They were very nice, but it took time getting all our luggage because it took several trips up and down steps. No elevators on property that I saw. Restaurant was good, with nice views. Room was very expensive. It was a relief to check into a hotel without the stairs the next day for half the price. Very disappointed in this expensive hotel.
8
Andy
13 Dec 2024
·
Stayed 2 nights
Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
10
Jay
4 Jul 2024
·
Stayed 7 nights
Pool needs fixin
Pool needs fixin
6
david
15 Aug 2024
·
Stayed 2 nights
Property is very out-dated. Stuck in the 70’s. Pool was out of service. If you’re older, be aware of the number steps to get around.
Property is very out-dated. Stuck in the 70’s. Pool was out of service. If you’re older, be aware of the number steps to get around.
8
Hong
15 Aug 2024
·
Stayed 2 nights
The pool is closed. This information was posted on the website. But we booked through Expedia, we were not aware of this information. When I called hotel to confirm the booking, they didn’t tell us either.
The pool is closed. This information was posted on the website. But we booked through Expedia, we were not aware of this information. When I called hotel to confirm the booking, they didn’t tell us either.
10
kevin
11 Oct 2024
·
Stayed 2 nights
Parking was a little confusing and sometimes a walk
Parking was a little confusing and sometimes a walk
10
Andrew
14 Jun 2024
·
Stayed 2 nights
Would have been nice if the pool was open
Would have been nice if the pool was open
6
Rosa
13 Aug 2024
·
Stayed 1 night
The property had spectacular views! The dining experience was average and wasn't fully open on the days we booked our stay (wish we had known that before booking). They only open Wednesday through Sunday so all guests on Monday and Tuesday really don't get the same dinner menu which is actually why we booked our stay here. The room was not what we were expecting, but comfortable nonetheless. The pool and firepit by our room were also closed so our room's view made up for all the minor disappointments. I would stay here again, but would call before booking to make sure I am getting all the amenities we are paying for. Grateful the staff was friendly and inviting!
The property had spectacular views! The dining experience was average and wasn't fully open on the days we booked our stay (wish we had known that before booking). They only open Wednesday through Sunday so all guests on Monday and Tuesday really don't get the same dinner menu which is actually why we booked our stay here. The room was not what we were expecting, but comfortable nonetheless. The pool and firepit by our room were also closed so our room's view made up for all the minor disappointments. I would stay here again, but would call before booking to make sure I am getting all the amenities we are paying for. Grateful the staff was friendly and inviting!
4
Peppino
10 Jul 2024
·
Stayed 2 nights
Pool closed, no restaurant open for dinner, too many stairs. Would not recommend at all.
Pool closed, no restaurant open for dinner, too many stairs. Would not recommend at all.
6
Nas
30 May 2024
·
Stayed 1 night
We have been at many great places and this place was not one of them. We had to go and purchase a Fabreeze to get rid ot the smell from the room. The area in front of our room was under constructions. Hauling our luggage back and forth from the stairs was very inconvenient. No ramps, only stairs to move luggage through at least 50 steps?
We have been at many great places and this place was not one of them. We had to go and purchase a Fabreeze to get rid ot the smell from the room. The area in front of our room was under constructions. Hauling our luggage back and forth from the stairs was very inconvenient. No ramps, only stairs to move luggage through at least 50 steps?
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Several guests found rooms clean or spotless, but many cited musty odors and maintenance issues, with inconsistent housekeeping. Reports include bugs, hot-water problems, and rooms feeling worn despite cleaning.
Related guest reviews
2
Derenik
14 Aug 2023
·
Stayed 1 night
I expected much more for the price o paid. Even motels are much cleaner. Smelly room. Smelled old, like mold and smoke combined. Tub kept leaking water and not draining water. Dirt stains like wet rust were on the air conditioner that was blowing air to our room. Fridge was dirty with stains. No lights on the balcony. Staff said, since they were never in that room they weren’t sure if we had a light. NOT HAPPY AT ALL!
I expected much more for the price o paid. Even motels are much cleaner. Smelly room. Smelled old, like mold and smoke combined. Tub kept leaking water and not draining water. Dirt stains like wet rust were on the air conditioner that was blowing air to our room. Fridge was dirty with stains. No lights on the balcony. Staff said, since they were never in that room they weren’t sure if we had a light. NOT HAPPY AT ALL!
4
Sukhpreet
2 Aug 2024
·
Stayed 2 nights
The rooms are old and not cleaned.
The rooms are old and not cleaned.
8
Alec
16 Dec 2024
·
Stayed 3 nights
We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.
We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.
10
Jose
10 Jun 2024
·
Stayed 1 night
Clean. And the staff were nice.
Clean. And the staff were nice.
2
Renee
28 May 2024
·
Stayed 2 nights
The property is dated, room advertised as a suite , it was a subterranean studio that smelled like mildew. Hotel has no elevators , traveled with elderly parent couldn’t get to the room and back out — 120 stairs in total. Valet staff did not offer assistance with golf cart ride to and from the buildings.
The property is dated, room advertised as a suite , it was a subterranean studio that smelled like mildew. Hotel has no elevators , traveled with elderly parent couldn’t get to the room and back out — 120 stairs in total. Valet staff did not offer assistance with golf cart ride to and from the buildings.
6
Vivian
3 Aug 2025
·
Stayed 2 nights
A great location and easy drive to Carmel Valley and attractions in the area. The place needs some work-paint is flaking. It’s beautiful with great views but dated. The housekeeping never came even though it said in the welcome sheet that they come daily with an evening turn down lights as well. No refrigerator in the room. The bell staff were not quite welcoming and helpful.
A great location and easy drive to Carmel Valley and attractions in the area. The place needs some work-paint is flaking. It’s beautiful with great views but dated. The housekeeping never came even though it said in the welcome sheet that they come daily with an evening turn down lights as well. No refrigerator in the room. The bell staff were not quite welcoming and helpful.
6
Gina
11 Apr 2024
·
Stayed 2 nights
Room and grounds tired and needing of an update. Front desk staff uninformed and slow. Pool closed without any communication. Room not made up properly. No in-stay texting service to see if I needed anything.
Room and grounds tired and needing of an update. Front desk staff uninformed and slow. Pool closed without any communication. Room not made up properly. No in-stay texting service to see if I needed anything.
10
Michelle
25 Oct 2025
·
Stayed 1 night
We eat at the restaurant right before closing. They got us in swiftly. The food was just okay but expensive for what you got. I guess u pay for the location. The room was nice and clean.
We eat at the restaurant right before closing. They got us in swiftly. The food was just okay but expensive for what you got. I guess u pay for the location. The room was nice and clean.
10
Tucker
4 Nov 2025
·
Stayed 1 night
Room was spotless, staff wonderful. One minor issue, valet did answer the phone, had to walk to them.
Room was spotless, staff wonderful. One minor issue, valet did answer the phone, had to walk to them.
6
Kenneth
5 Jan 2025
·
Stayed 2 nights
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms vary widely: many boast striking ocean views and comfortable beds, but others face obstructions or road noise, and thin floors can transmit sound. Decor and layouts feel dated, with small or awkward bathrooms and occasional Wi-Fi issues.
Related guest reviews
4
MARK
24 Jun 2025
·
Stayed 2 nights
Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money
Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money
8
Jack
4 May 2023
·
Stayed 2 nights
The property has great views! Very nice restaurant and bar overlooking the coast. Rooms are nice but dated. A little noisy from road traffic below front row rooms.
The property has great views! Very nice restaurant and bar overlooking the coast. Rooms are nice but dated. A little noisy from road traffic below front row rooms.
2
william
7 Jul 2025
·
Stayed 2 nights
The location & view are exceptional. The valet & front desk staff were very good. The bath had nice shower doors & vanity mirror but overall the room was very poorly designed & equipped & had poor quality of finishes throughout. Nothing coordinated. ROOM SPECIFIC: no quality of interior design, no refrigerator, curtain over thermostat, lack of good lighting, no chairs other than uncomfortable chairs at small round table, no comfortable chair to lounge & enjoy the view, 1 piece of art in room that was hung 3" from ceiling to avoid fire alarm, low budget & useless electric fireplace that took up too much of the room, too many floor finishes, no pad & pen, no area information booklet, laminate floor looked & felt cheap, inset run under bed did not align with furniture BATH SPECIFIC: no quality of interior design, shower tile layout made no sense & felt cheap, no shelf in shower, no shelf in shower room, no trash can in shower room, no mirror in shower room, bad lighting, bad water pressure, one-ply toilet paper, toilet paper holder in location that injured knees HOUSEKEEPING SPECIFIC: no new hand towels, coffee mugs wiped with cloth instead of changed for new, bed not made properly...only pulled up & tucked at bottom, pillows not fluffed or made nice OVERALL: At a cost of $674 per night plus taxes & fees, this was an expensive 2 night getaway & was not worth the cost. For this price, I would expect much more quality & service from a hotel. Very overrated property!
The location & view are exceptional. The valet & front desk staff were very good. The bath had nice shower doors & vanity mirror but overall the room was very poorly designed & equipped & had poor quality of finishes throughout. Nothing coordinated. ROOM SPECIFIC: no quality of interior design, no refrigerator, curtain over thermostat, lack of good lighting, no chairs other than uncomfortable chairs at small round table, no comfortable chair to lounge & enjoy the view, 1 piece of art in room that was hung 3" from ceiling to avoid fire alarm, low budget & useless electric fireplace that took up too much of the room, too many floor finishes, no pad & pen, no area information booklet, laminate floor looked & felt cheap, inset run under bed did not align with furniture BATH SPECIFIC: no quality of interior design, shower tile layout made no sense & felt cheap, no shelf in shower, no shelf in shower room, no trash can in shower room, no mirror in shower room, bad lighting, bad water pressure, one-ply toilet paper, toilet paper holder in location that injured knees HOUSEKEEPING SPECIFIC: no new hand towels, coffee mugs wiped with cloth instead of changed for new, bed not made properly...only pulled up & tucked at bottom, pillows not fluffed or made nice OVERALL: At a cost of $674 per night plus taxes & fees, this was an expensive 2 night getaway & was not worth the cost. For this price, I would expect much more quality & service from a hotel. Very overrated property!
8
Pouyan
5 Jan 2025
·
Stayed 2 nights
Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.
Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.
10
Jay
17 Apr 2024
·
Stayed 7 nights
We spent 7 nights at this property. The views from our room were stunning. The sound of the waves crashing fantastic. We had breakfast every day. The dinning room and service were excellent. The room was very comfortable, but could be updated. We had an incredible stay and will be back.
We spent 7 nights at this property. The views from our room were stunning. The sound of the waves crashing fantastic. We had breakfast every day. The dinning room and service were excellent. The room was very comfortable, but could be updated. We had an incredible stay and will be back.
4
Kewu
22 Jun 2025
·
Stayed 3 nights
Check in time is 4pm. We checked in around 4:40pm but the room was not ready. They could provide any more information but want to charge our credit card immediately. The ocean view room was obstructed by other building. We could not see sunset view because of the other building in front of us. We felt like the room was built in the basement. Only one sliding window has obstructed ocean view. Especially when you sit down on the table. You will feel like everything is in the basement.
Check in time is 4pm. We checked in around 4:40pm but the room was not ready. They could provide any more information but want to charge our credit card immediately. The ocean view room was obstructed by other building. We could not see sunset view because of the other building in front of us. We felt like the room was built in the basement. Only one sliding window has obstructed ocean view. Especially when you sit down on the table. You will feel like everything is in the basement.
8
Thomas S
28 Nov 2023
·
Stayed 1 night
Nice property, beautiful ocean view, good dining options. I'd advise requesting a top-level room, as the herd of elephants in the room above ours became a bit of a distraction.
Nice property, beautiful ocean view, good dining options. I'd advise requesting a top-level room, as the herd of elephants in the room above ours became a bit of a distraction.
8
Mamuka
3 May 2024
·
Stayed 1 night
Views are great - the property is very outdated
Views are great - the property is very outdated
10
Treena
8 Sept 2025
·
Stayed 3 nights
This hotel was very nice. The view from the hotel was amazing. We were in room 513 which did not have a view - it only looks at the rooms in front of it. The room was clean. The beds were super comfy. The sheets were quality. The front desk staff was helpful and friendly. Our only complaint was the noise - the room above us was LOUD. Maybe the floors are super thin because we were awakened every day way before daylight with floor noise over our heads that was well above average noise level. We would definitely stay here again but maybe look at the rooms to determine a room that has a nice view.
This hotel was very nice. The view from the hotel was amazing. We were in room 513 which did not have a view - it only looks at the rooms in front of it. The room was clean. The beds were super comfy. The sheets were quality. The front desk staff was helpful and friendly. Our only complaint was the noise - the room above us was LOUD. Maybe the floors are super thin because we were awakened every day way before daylight with floor noise over our heads that was well above average noise level. We would definitely stay here again but maybe look at the rooms to determine a room that has a nice view.
6
Kenneth
5 Jan 2025
·
Stayed 2 nights
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many guests praised friendly, accommodating staff across front desk, valet, and restaurant, with some standout service. Recurring complaints cite slow or delayed check-ins, poor communication or follow-through, and limited assistance with luggage or navigation.
Related guest reviews
4
MARK
24 Jun 2025
·
Stayed 2 nights
Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money
Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money
4
Brian
3 Jan 2025
·
Stayed 5 nights
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
8
Chris
7 Aug 2023
·
Stayed 1 night
Staff on the afternoon of August 6 were not welcoming or polite. The manager seemed to want to avoid the lines of people forming to check in. We arrived at 3pm and while I understand “check in is at 4pm”, we had to wait with our overtired toddler for an hour while we watched MANY other guests get their room keys well before 4pm. Our experience could have been enjoyable if they’d be apologetic instead of giving us the illusion our room would be ready soon. Not accommodating at all and all three staff seemed miserable. Hotel is old but fine. Balconies unsafe to have young children outside due to unsafe fencing. Our screen door also didn’t lock which meant we had to have the glass sliding closed on a hot afternoon.
Staff on the afternoon of August 6 were not welcoming or polite. The manager seemed to want to avoid the lines of people forming to check in. We arrived at 3pm and while I understand “check in is at 4pm”, we had to wait with our overtired toddler for an hour while we watched MANY other guests get their room keys well before 4pm. Our experience could have been enjoyable if they’d be apologetic instead of giving us the illusion our room would be ready soon. Not accommodating at all and all three staff seemed miserable. Hotel is old but fine. Balconies unsafe to have young children outside due to unsafe fencing. Our screen door also didn’t lock which meant we had to have the glass sliding closed on a hot afternoon.
10
FRANCISCO
3 Aug 2025
·
Stayed 2 nights
Service from the front desk to the valet to the restaurant was top notch. Super helpful and very attentive. Loved the vibe of the whole property! The live music was great and the martinis were great!
Service from the front desk to the valet to the restaurant was top notch. Super helpful and very attentive. Loved the vibe of the whole property! The live music was great and the martinis were great!
4
Austin
31 Aug 2025
·
Stayed 1 night
Check-in was hectic and not an ideal flow. We ended up parking ourselves and waiting for our room to be ready. Beautiful stay, but the time-share aspect took away from the experience.
Check-in was hectic and not an ideal flow. We ended up parking ourselves and waiting for our room to be ready. Beautiful stay, but the time-share aspect took away from the experience.
6
Stephanie
29 Oct 2024
·
Stayed 2 nights
Amazing view but most stuff entirely unhelpful. Not worth the price. Upon check in, although already paid for, made me go get my physical drivers license although electronic version was provided. They told me the physical ID would provide information that the electronic version did not provide. Two identical copies. This was after waiting forever to check in. Then failed to tell me that there was a short little pathway to my room. Instead, we drove all the way around and had to go down countless flights of stairs to get to our room. It was then an issue to get assistance with the luggage. I had to call four times just to order breakfast. Mind you, I was attempting to order as a surprise for my husband’s birthday. Overall, very frustrating with the staff, but again, beautiful view. Definitely would not say thought that the view is worth the hassle and price.
Amazing view but most stuff entirely unhelpful. Not worth the price. Upon check in, although already paid for, made me go get my physical drivers license although electronic version was provided. They told me the physical ID would provide information that the electronic version did not provide. Two identical copies. This was after waiting forever to check in. Then failed to tell me that there was a short little pathway to my room. Instead, we drove all the way around and had to go down countless flights of stairs to get to our room. It was then an issue to get assistance with the luggage. I had to call four times just to order breakfast. Mind you, I was attempting to order as a surprise for my husband’s birthday. Overall, very frustrating with the staff, but again, beautiful view. Definitely would not say thought that the view is worth the hassle and price.
10
Brian
26 Aug 2025
·
Stayed 4 nights
Property was well maintained, restaurant was delicious, staff was friendly and helpful
Property was well maintained, restaurant was delicious, staff was friendly and helpful
4
Karen
23 Sept 2024
·
Stayed 3 nights
Although check-in is at 4:00, our room wasn't ready until 4:15. We arrived at 3:00, so we had a drink at the bar after a long day's drive. Once checked in, we had to schlepp our luggage up multiple sets of outside steps to get to our room. Inside the room, the bathroom is small, with a small shower, but it had two sinks pretty close together. The cabinet was rather beat up and looked like it was the original cabinetry. There was only one lamp in the large living area, and a HUGE spa taking up about a quarter of the space in the room. On one day of our stay, I went to find ice, which someone from the front desk area had to go get for me. She advised they could bring it to me in the future. The next day upon our return to the hotel, we stopped by the front desk and asked them to please deliver a bucket of ice to our room. Twenty-five minutes later, I went in search of the ice. The woman who had gotten our ice the day before was surprised to learn that we had put in a request face-to-face with someone at the front desk. She hadn't gotten any message, and one of the men who had been standing there when we talked to his partner (who was no longer there) just stood there silently, not volunteering that we had in fact stopped by. The only thing good about this experience was the view from our room. However, we will NEVER stay here at this overpriced hotel again!
Although check-in is at 4:00, our room wasn't ready until 4:15. We arrived at 3:00, so we had a drink at the bar after a long day's drive. Once checked in, we had to schlepp our luggage up multiple sets of outside steps to get to our room. Inside the room, the bathroom is small, with a small shower, but it had two sinks pretty close together. The cabinet was rather beat up and looked like it was the original cabinetry. There was only one lamp in the large living area, and a HUGE spa taking up about a quarter of the space in the room. On one day of our stay, I went to find ice, which someone from the front desk area had to go get for me. She advised they could bring it to me in the future. The next day upon our return to the hotel, we stopped by the front desk and asked them to please deliver a bucket of ice to our room. Twenty-five minutes later, I went in search of the ice. The woman who had gotten our ice the day before was surprised to learn that we had put in a request face-to-face with someone at the front desk. She hadn't gotten any message, and one of the men who had been standing there when we talked to his partner (who was no longer there) just stood there silently, not volunteering that we had in fact stopped by. The only thing good about this experience was the view from our room. However, we will NEVER stay here at this overpriced hotel again!
8
Oscar
18 Oct 2025
·
Stayed 1 night
Jordan and staff very friendly and accommodating!
Jordan and staff very friendly and accommodating!
8
Linda
1 Sept 2025
·
Stayed 1 night
Our reservation was not ready as expected, we finally got in out room at 5:30 pm, after we travelled all day.
Our reservation was not ready as expected, we finally got in out room at 5:30 pm, after we travelled all day.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Spectacular clifftop setting with sweeping Pacific views, close to Point Lobos and an easy drive to Carmel and Monterey. Expect a peaceful, somewhat removed base rather than a walkable town location.
Related guest reviews
8
Nancy
17 Jul 2024
·
Stayed 2 nights
The property sits high up over the rode with a great view of the coast. However, we were there when the fog was present so we’re not able to enjoy the full effect. The weather was cool and welcoming from the hot summer days elsewhere.
The property sits high up over the rode with a great view of the coast. However, we were there when the fog was present so we’re not able to enjoy the full effect. The weather was cool and welcoming from the hot summer days elsewhere.
10
Wesley
20 Jul 2025
·
Stayed 2 nights
The beautiful views of the ocean. Rooms close enough to listen to the sound of the ocean waves. Relaxing, clean, and peaceful rooms. Feels rural, yet close to shopping, great coffee, and restraunts. People in the area are super friendly.
The beautiful views of the ocean. Rooms close enough to listen to the sound of the ocean waves. Relaxing, clean, and peaceful rooms. Feels rural, yet close to shopping, great coffee, and restraunts. People in the area are super friendly.
10
Eunjae
18 Sept 2024
·
Stayed 2 nights
This is beautiful resort in Carmel.
This is beautiful resort in Carmel.
10
Lara
22 Aug 2025
·
Stayed 2 nights
Views were great, location was convenient for exploring Carmel and Monterey.
Views were great, location was convenient for exploring Carmel and Monterey.
8
Greg
8 Dec 2024
·
Stayed 2 nights
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.
8
Jun
30 May 2024
·
Stayed 2 nights
It’s a nice location with spectacular scenery. Our ocean view room faces pacific oceans. The best place to see sunset. The restaurant is a much see place with 180 degree ocean view. The from desk people are nice. However, the parking is inconvenient. Our room has long walks passing swimming pool.
It’s a nice location with spectacular scenery. Our ocean view room faces pacific oceans. The best place to see sunset. The restaurant is a much see place with 180 degree ocean view. The from desk people are nice. However, the parking is inconvenient. Our room has long walks passing swimming pool.
10
SUSHEEL
6 Jul 2025
·
Stayed 2 nights
Unique location
Unique location
10
Xiaoyu
20 Jun 2023
·
Stayed 2 nights
The ocean view is amazing and stuffs are friendly.
The ocean view is amazing and stuffs are friendly.
10
Deidra
9 Nov 2025
·
Stayed 3 nights
Great location near State Parks, beautiful coast line views from room balcony and restaurant, and heated pool. The only disappointment was that there is only one guest ice machine for the entire resort and it was broken; had to go to the restaurant to request ice for the room.
Great location near State Parks, beautiful coast line views from room balcony and restaurant, and heated pool. The only disappointment was that there is only one guest ice machine for the entire resort and it was broken; had to go to the restaurant to request ice for the room.
10
Mark
12 Dec 2024
·
Stayed 1 night
The view of the ocean was spectacular!
The view of the ocean was spectacular!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Restaurant experiences are mixed: standout ocean views and several reports of tasty meals, including breakfast. Others noted limited menus, high prices, slow service, closures on some days, and no room service.
Related guest reviews
10
Carol
9 Oct 2024
·
Stayed 3 nights
The views are to die for. The restaurant there didn't have very many menu options. It wasn't easy to find parking.
The views are to die for. The restaurant there didn't have very many menu options. It wasn't easy to find parking.
8
Andy
13 Dec 2024
·
Stayed 2 nights
Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
6
gina
9 Mar 2023
·
Stayed 3 nights
This property is in a beautiful area and the grounds are very nice. The rooms are in desperate need of updating. TV service is only basic cable or orchard movies for 20.00 or more each. The restaurant is closed a couple days so it forces you to eat from their extremely minimal bar menu or drive to eat somewhere. No room service.
This property is in a beautiful area and the grounds are very nice. The rooms are in desperate need of updating. TV service is only basic cable or orchard movies for 20.00 or more each. The restaurant is closed a couple days so it forces you to eat from their extremely minimal bar menu or drive to eat somewhere. No room service.
10
Lindsey Morgan
25 Sept 2024
·
Stayed 5 nights
I loved staying here. It is such a beautiful hotel with beautiful grounds. It has amazing views. The restaurant was great. Staff was friendly.
I loved staying here. It is such a beautiful hotel with beautiful grounds. It has amazing views. The restaurant was great. Staff was friendly.
10
Brenda
19 Jul 2024
·
Stayed 2 nights
The most amazing and beautiful hotel I’ve been to thus far. I had an ocean view room and it was absolutely breathtaking! The food at the restaurant was insanely delicious! So much so that we ended up eating there for breakfast as well! Not to mention extremely polite and helpful staff. Highly recommend!!
The most amazing and beautiful hotel I’ve been to thus far. I had an ocean view room and it was absolutely breathtaking! The food at the restaurant was insanely delicious! So much so that we ended up eating there for breakfast as well! Not to mention extremely polite and helpful staff. Highly recommend!!
10
Michelle
25 Oct 2025
·
Stayed 1 night
We eat at the restaurant right before closing. They got us in swiftly. The food was just okay but expensive for what you got. I guess u pay for the location. The room was nice and clean.
We eat at the restaurant right before closing. They got us in swiftly. The food was just okay but expensive for what you got. I guess u pay for the location. The room was nice and clean.
6
Donald
15 Oct 2024
·
Stayed 1 night
The views were great. Service at the restaurant was very slow. Our room was very dated and lacked amenities for the price. During the check in process they tried to sell us additional nights for furture dates. Felt like a time share sales pitch.
The views were great. Service at the restaurant was very slow. Our room was very dated and lacked amenities for the price. During the check in process they tried to sell us additional nights for furture dates. Felt like a time share sales pitch.
10
Brian
26 Aug 2025
·
Stayed 4 nights
Property was well maintained, restaurant was delicious, staff was friendly and helpful
Property was well maintained, restaurant was delicious, staff was friendly and helpful
10
David
24 Aug 2025
·
Stayed 4 nights
The views are spectacular and the staff are very friendly. The restaurant wad also very good!
The views are spectacular and the staff are very friendly. The restaurant wad also very good!
6
David
29 Nov 2024
·
Stayed 3 nights
Slow check-in, inconvenient parking for our highest priced room, no dining room on Monday/Tuesday (small bites from the bar)
Slow check-in, inconvenient parking for our highest priced room, no dining room on Monday/Tuesday (small bites from the bar)
Was this helpful?
AI-generated summary based on recent guest reviews
6
Anna
3 weeks ago
·
Stayed 3 nights
Overpriced stay. For the amount we paid, at a minimum complimentary coffee and tea should’ve been offered to guests. Food at Lodge average for such a high cost. Staff had chip on shoulders. Wouldn’t recommend.
Overpriced stay. For the amount we paid, at a minimum complimentary coffee and tea should’ve been offered to guests. Food at Lodge average for such a high cost. Staff had chip on shoulders. Wouldn’t recommend.
8
David
3 weeks ago
·
Stayed 2 nights
Beautiful views almost anywhere on the property.
Beautiful views almost anywhere on the property.
8
Jessica
4 weeks ago
·
Stayed 1 night
Stunning views and a wonderful location
Stunning views and a wonderful location
10
Tony
4 Aug 2026
·
Stayed 2 nights
Great staff, amazing views, & beautiful property.
Great staff, amazing views, & beautiful property.
10
Trina
28 Jul 2026
·
Stayed 2 nights
A very relaxing stay in Carmel. The property is gorgeous and our room had a wonderful view with a balcony. The room was very quiet and self parking was easy. The restaurant on site is excellent!
A very relaxing stay in Carmel. The property is gorgeous and our room had a wonderful view with a balcony. The room was very quiet and self parking was easy. The restaurant on site is excellent!
FAQs about Hyatt Carmel Highlands
Is parking available at the property?
Yes, parking is available on-site. It includes free valet parking, but the parking is limited.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee, approximately USD 20 to 35 per person.
Are pets allowed at the property?
Pets are not allowed at the property. However, service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 12:00 PM. Early check-in or late check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible parking and public areas. Step-free entrances are available, and there are elevators to assist guests.
What is the location of the property in relation to key landmarks?
The property is located in Carmel Highlands, just a 1-minute drive from Point Lobos State Natural Reserve and 10 minutes from Carmel Beach. It is approximately 9.2 miles from Monterey Bay and 10.1 miles from the Monterey Bay Aquarium.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available, which is seasonal. The operational hours are not specified.
What are the policies for guests staying with children?
Children stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 737.5043368988037USD
- 2026-09-16: NO DATA
- 2026-09-17: 402.220743088623USD
- 2026-09-18: 757.3077527279053USD
- 2026-09-19: 928.4754429461669USD
- 2026-09-20: 481.236208510437USD
- 2026-09-21: 476.56919912841795USD
- 2026-09-22: 546.8379972874145USD
- 2026-09-23: 519.4756321347046USD
- 2026-09-24: 553.9024839730224USD
- 2026-09-25: 879.4662291195068USD
- 2026-09-26: 826.9296875377197USD
- 2026-09-27: 442.6450667159424USD
- 2026-09-28: 467.9323541411743USD
- 2026-09-29: 596.0513566948242USD
- 2026-09-30: 466.77909779528807USD
- 2026-10-01: 457.2985910198364USD
- 2026-10-02: 1732.6656568764647USD
- 2026-10-03: NO DATA
- 2026-10-04: 453.29128499182127USD
- 2026-10-05: 439.08653110168456USD
- 2026-10-06: 770.3026772808838USD
- 2026-10-07: 485.7977339291382USD
- 2026-10-08: 460.85779137548826USD
- 2026-10-09: 681.1115955037842USD
- 2026-10-10: 591.3188178059082USD
- 2026-10-11: 1587.476620119629USD
- 2026-10-12: 444.0796486170654USD
- 2026-10-13: 471.5033449099731USD
- 2026-10-14: 442.2680533863525USD
- 2026-10-15: 496.37289484863277USD
- 2026-10-16: 1831.8664845378416USD
- 2026-10-17: 656.798993894165USD
- 2026-10-18: 443.6172684979248USD
- 2026-10-19: 391.41348246343995USD
- 2026-10-20: 447.0857141600952USD
- 2026-10-21: 608.8644919697265USD
- 2026-10-22: 517.5909153506469USD
- 2026-10-23: 619.887443684082USD
- 2026-10-24: 1832.5488590720215USD
- 2026-10-25: 364.64259720587154USD
- 2026-10-26: 309.9233597635498USD
- 2026-10-27: 321.38574052575683USD
- 2026-10-28: 340.80651021661373USD
- 2026-10-29: 341.78976769757077USD
- 2026-10-30: 595.011491236206USD
- 2026-10-31: 1732.6656568764647USD
- 2026-11-01: 378.32419961889644USD
- 2026-11-02: 378.2345994762573USD
- 2026-11-03: 397.40731566796876USD
- 2026-11-04: 405.36262579437255USD
- 2026-11-05: 495.4702809946899USD
- 2026-11-06: 713.6564245100097USD
- 2026-11-07: NO DATA
- 2026-11-08: 394.41101132751464USD
- 2026-11-09: 416.29741180804444USD
- 2026-11-10: 418.27382791809083USD
- 2026-11-11: 415.29431704443357USD
- 2026-11-12: 423.2396910363159USD
- 2026-11-13: NO DATA
- 2026-11-14: 1588.4768110129394USD
- 2026-11-15: 419.18200460791013USD
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
- Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
General
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Picnic area/Tables
Allergy-free room available
Wheelchair Accessible (Limited)
Services
Business centre
Housekeeping
Banquet facilities
Safe-deposit box
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Garden
Golf course (nearby)
Hiking
Pool outdoor
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
WiFi