Best Western Emporia Inn

We regret not making this hotel our first choice when we came to Emporia. Our original stay was at Travel Inn & Suites. The room smelt of smoke and didn't feel clean and safe. Glad we made the choice to stay at Best Western. Great staff, easy parking, delicious breakfast and plenty to do around the hotel. Thanks for making our first time to Emporia worth it!

The room was clean and comfortable. The employees were friendly and courteous. The pool was clean and actually heated. Will definitely stay here again!

The facility is old, the exterior doors at the alternate entrances didn’t close securely. The main door to my room required a bit of force to open and had to be pulled closed to secure. The floor of my first floor room and the hallway had spongy spots. It appears the ownership has changed recently and they are actively working on fixing things. It was a rook for me to sleep while on town for business. But the other facilities around the area are in better condition

Quick stay for us just in between towns on a long road trip, but rooms were clean. Nice ice machine and parking was nice for loading and unloading.

You had to push really hard on the door of the room to get it to open. Once in the room you had to push really hard on the door to close it. The city was under a boil order. There was no bottle water provided to the rooms. If you wanted to brush your teeth you had to purchase water. The exit door at the end of c the hall doesn't lock. Anyone could just walk in without using a key card.

Has had some upgrades and is very clean pool area was nice and clean warm temperature in water was nice!

Ok… room door stuck and was hard to open. Breakfast was above average!!!!

Location was in walkable vicinity of Walmart and several restaurants which was nice after being on the road for 9 hours. Pool was nice for the kids to burn off some energy. Rooms were clean and quiet and the staff were very informative about the area

The hotel was in pretty good shape. Nice pool and an outdoor gazebo that was nice.

It was great with the exception of no ice

The place was conveniently located and felt safe. It was average at best. The main negative was that the room and property smelled bad. It had an odor that was musty or mildewy and my door locks were a challenge to use as they were off track, slightly sideways, or the door frame of my room was slightly off so I had to work to engage the lock. The carpet was dirty in my room which I was aware of more so due to the very clean white bedding where every time I got on it there was debris from walking across the floor barefoot.

Mold on walls in bathroom. Toilet looked like it was used and not flushed for awhile. Very dirty. Definitely wouldn't recommend staying here.

I was not pleased with the cleanliness of the bathroom. There was a spot of urine on the toilet seat.

While on a business trip the family came with and this location offered a nice place for them to be when the meeting was happening. Easy in and out, nice parking area, clean comfortable room.

Everything was great. Property was clean and the room was nice and cool even though it was 95 degrees that day. I would gladly stay there again!

Bathroom was very dirty! Mold growing on wall and water stains running down wall! Staff was wonderful though! Entrance carpet and beds were clean!

It was a clean and up to date room. The breakfast had hot and cold options. The bed was comfortable. The staff were very nice. We would stay here again.

The hotel was nice and clean. The room however, i told the service desk the maids were not cleaning correctly. There was an empty soda bottle under the night table along with months of dust and another piece of trash. There was something on a towel the left in the room. I used to clean for a company and this would have been unacceptable

Ants in the sink and other bugs on the hall walls. No lock on the outer door at the end of the building. Stains on hall carpet. No staff at front desk all morning. Room smelled like urine.

Clean room

An adequate place to spend a night however the bed felt hard and old. Bathtub had rust around the drain. Front desk guessed about early check in fee which made me wonder if it was really a thing? Forgot to hold a card for incidentals and had to come find me to get that on hold.

While on a business trip the family came with and this location offered a nice place for them to be when the meeting was happening. Easy in and out, nice parking area, clean comfortable room.

Remodeled bathroom was nice. Breakfast wasn't worth the effort.

The facility is old, the exterior doors at the alternate entrances didn’t close securely. The main door to my room required a bit of force to open and had to be pulled closed to secure. The floor of my first floor room and the hallway had spongy spots. It appears the ownership has changed recently and they are actively working on fixing things. It was a rook for me to sleep while on town for business. But the other facilities around the area are in better condition

I slept well.

comfortable beds , slept like a log , clean and quiet

Very nice stay. Quiet and clean.

The room had an extremely musty smell and there was minimal water pressure for the shower. The floors creaked and bounced while walking in the room.

The room had a walk in shower not a tub. The shower was very good but if you are a tub person, you might be unhappy. Staff were friendly and the breakfast was very good. The rooms are nice - in your basic hotel sort of way.

Room was great, however, no hot water in the morning. Had to call the front desk who had to turn it on and wanted to let me run the water until it became hot...took almost half an hour. Suggest that the hotel turn on the hot water earlier or leave it on for travelers who want to leave early

Staff at check-in and throughout our staff was attentive and helpful

Everything was well lit. I felt safe to go out to my car. Breakfast was wonderful. Staff are very hard-working. Very nice people

Staff was very helpful. I appreciated that I could pay for my stay with cash and leave a credit card on file for any occurred damages.

Wonderful hotel. Very clean and updated. Very friendly staff. Great breakfast. Highly recommend this hotel!

Every single person on the staff I interacted was friendly, open and welcoming. From the front desk people, to the breakfast bar attendant, to the house keeper. The people will make or break an experience, and they definitely made my stay one of the best ive ever had. Thank you!

We regret not making this hotel our first choice when we came to Emporia. Our original stay was at Travel Inn & Suites. The room smelt of smoke and didn't feel clean and safe. Glad we made the choice to stay at Best Western. Great staff, easy parking, delicious breakfast and plenty to do around the hotel. Thanks for making our first time to Emporia worth it!

My stay at the Best Western in Emporia, KS was a mixed experience. After traveling 8 1/2 hours to get there, I was held up for 40 minutes at the front desk because they didn't want to honor the price that was confirmed through Hotels.com. And, apparently I was not the first according to the front desk staff. Evidently, the hotel management is wanting people to book directly with them and not go through 3rd parties so that they earn more money. As part of their covert war, they made me suffer through a long wait and conversations with Hotels.com where they mentioned that the "virtual card" (something they receive from Hotels.com) would not work. I suspect this is something the hotel programmed or did on their end to not accept the lower negotiated rate. I eventually got in after paying the hotel directly (not through Hotels.com) with a different credit card and a slightly higher rate. I actually had a separate reservation at the same hotel for the following two nights and had no problem re-checking in with my hotels.com reservation. Other than that, the hotel room and breakfast were decent and we enjoyed spending time at the pool with our grand kids. And the location is in close walking distance to various restaurants and retail stores. Would have been a good stay except for the torture they needlessly put me through the first night.

Front desk did not have sufficient staff

Staff was very helpful.

I just want to be clear that there wasn’t very much wrong with the facility itself. Of course it’s a cheaper hotel and you get what you pay for. I stayed at this hotel as a last-minute booking for a Government business trip. From the second that I walked in the lady at the front had an obvious uncomfortable feeling towards me she had it very hard time hiding this even went as far as yelling at me, and throwing my room key at me throughout the visit, she continued to roll her eyes at me and show she was uncomfortable in my presence. On my last morning, she made my family and I very uncomfortable, doing something super petty in the kitchen with attitude that was actually caught on camera, and I actually would like the film from that camera pulled. I would never stay here again, and I would highly recommend nobody ever stay here at least if you’re a person of color. Which is something I don’t ever pay mine to but in that situation it was very very hard to ignore. I will never be back and is veterans and federal government. Workers deserve so much better.

The place was conveniently located and felt safe. It was average at best. The main negative was that the room and property smelled bad. It had an odor that was musty or mildewy and my door locks were a challenge to use as they were off track, slightly sideways, or the door frame of my room was slightly off so I had to work to engage the lock. The carpet was dirty in my room which I was aware of more so due to the very clean white bedding where every time I got on it there was debris from walking across the floor barefoot.

Property is right next to a Walmart and numerous restaurants and other businesses. Lots of extra traffic, including delivery truck/semi. Restaurants make it easy to find something you like close by, so that is convenient.

We regret not making this hotel our first choice when we came to Emporia. Our original stay was at Travel Inn & Suites. The room smelt of smoke and didn't feel clean and safe. Glad we made the choice to stay at Best Western. Great staff, easy parking, delicious breakfast and plenty to do around the hotel. Thanks for making our first time to Emporia worth it!

Convenient location to walk to eat & shops. Very comfortable beds & pillows, nice hot water, clean room & pretty good selection for breakfast. Nice staff. Did smell a bit old & musty & end doors don’t lock at night. Overall a reasonable stay for a reasonable price.

Very reliable. Consistently has been good service each time we’ve stayed. Good breakfast. Close to the college and highway.

Quick stay for us just in between towns on a long road trip, but rooms were clean. Nice ice machine and parking was nice for loading and unloading.

WS set back off the interstate and quiet

It's conveniently located--right off the interstate and in an area with lots of dining options. The staff was very friendly, the beds were really comfortable, and the breakfast was really good.

Location was in walkable vicinity of Walmart and several restaurants which was nice after being on the road for 9 hours. Pool was nice for the kids to burn off some energy. Rooms were clean and quiet and the staff were very informative about the area

Great location.

Everything was well lit. I felt safe to go out to my car. Breakfast was wonderful. Staff are very hard-working. Very nice people

Basic hotel with a clean room, friendly staff and nice breakfast.

Remodeled bathroom was nice. Breakfast wasn't worth the effort.

Great breakfast and fresh!

The first thing you notice when you come in the door was the smell of the sewer! It smelled like a sewer pipe had broken, in the Lobby. Expedia rated tis as a 4 star hotel! This was not a 4 star hotel. The price was like a 3-4 star but the hotel was worn out. carpet was old and dirty. You could not go bare foot in the room. There was mold at the bottom of the shower. Very obvious when you went into the bathroom. I checked in around 8pm. Every restaurant in the area was locked except the IHop. Drive up only COVID is OVER!!!. Nothing in walking distance was really open to a walk in customer. Miserable!! Burger from Braums was soggy I could not eat it. The only saving grace was the bed was clean. Breakfast was awful as the scrambled eggs were runny and gummy. bacon was all thrown in the pan like the cook did not care. Worst trip I have every had threw Emporia Kansas. I will not stop here again. The price was worth about $50.00 not $200.00 for one night!! You might ask why did I stay. Well I expected Expedia to give me a proper star system and you pay up front. Needless to say I was pissed. This Best Western needs a spot inspection for sure!! The whole area needs to wake up COVID is over. open up the restaurant's!

This was just a short overnight stay. The help was very pleasant and the room was clean and comfortable. Breakfast was good

Nice place with an excellent breakfast!!

Nice room and comfy beds! Friendly staff good breakfast

Nice, clean, friendly staff, breakfast was always fresh although we had to wait a couple times for food to be ready, but it was good food.

Good breakfast & clean set up