Is parking available at the hotel?

The hotel offers nearby parking managed by a third party, with a fee of CAD 33. Reservation is not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee, approximately CAD 28 for adults and CAD 14 for children. Breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CAD 75 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers several accessibility features including elevators, wheelchair-accessible public areas, and a wheelchair-accessible registration desk. There is also a stair-free path to the entrance and wheelchairs available on-site.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Ottawa, just steps from the University of Ottawa and 3 minutes by foot from Rogers Centre. It is 0.2 miles from Rideau Canal and 0.3 miles from Byward Market Square.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 7:00 AM to 10:00 PM.

What are the hotel's policies for guests staying with children?

Children 18 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

DoubleTree by Hilton Ottawa Downtown Hotel

Average nightly price at DoubleTree by Hilton Ottawa Downtown by month, last 12 months (USD)
Month	Average price
January	US$139
February	US$162
March	US$153
April	US$194
May	US$262
June	US$231
July	US$180
August	US$182
September	US$239
October	US$195
November	US$174
December	US$148

What guests think

DoubleTree by Hilton Ottawa Downtown earns praise for its central, walkable location and consistently friendly staff, while recurring complaints focus on tight, confusing paid parking, occasional facility disruptions (notably the pool), and inconsistent cleanliness and noise between rooms.

Rooms are generally comfortable but vary in size, with several noting compact layouts and a few praising spacious suites and modern bathrooms. Dining feedback is mixed: some enjoyed excellent breakfasts and the lobby restaurant, while others cited high prices, limited late-night options, and slow service. The immediate area is convenient yet has visible homelessness and periodic construction noise, which some guests found unsettling after dark. Expect a convenient downtown stay with warm service and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site amenities include a bar/restaurant and a pool, but access to the pool is sometimes restricted or requires going outside to a partner property. Parking is tight, confusing, and costly, especially for larger vehicles, and the gym has occasional equipment issues.

Related guest reviews

10

Phillip

15 Dec 2025

·

Stayed 2 nights

The rooms are nice, and it is pretty quiet being downtown. Breakfast not included and a bit pricy in are opinion. And a note if you have to use there parking, hopefully you don't have a large/high vehicle because there is like only 10 spots to park.

8

Christine

2 Apr 2025

·

Stayed 1 night

Parking was horrible. Limited space- construction didn’t leave much. Creepy for single person to be walking through parking garage to try and find elevator

4

Kathleen

11 Feb 2026

·

Stayed 3 nights

The room was unreasonable small for 2 people, the parking was a nightmare, the fridge in the room didn’t work and after 2 days all of our food spoiled. I don’t think we will stay here again. The worst was the parking

6

Jerald

28 Nov 2025

·

Stayed 1 night

No where to park

2

Louise

21 May 2025

·

Stayed 2 nights

not enough parking spaces parking too narrow

8

David

5 Sept 2025

·

Stayed 1 night

The hotel is well located and very clean. Nice lobby bar, and you can take your drink to your room. However, the parking facility is dated and does not really work for modern vehicles. I know this is an issue of vehicle size, but my Ridgeline was too tall for the garage and we ended up parking in a municipal lot in Byward Market instead.

10

Lori

20 Sept 2025

·

Stayed 4 nights

The staff at this facility are amazing. Thank you for the cookies and extra coffee supplies. I enjoyed all the amenities including pool.

4

Catherine

31 Jan 2025

·

Stayed 2 nights

No gym, no pool available unless I go outside to through next building Les Suites. No convenient store in the Hôtel. Again I need to go outside. It’s winter -20 degrees!!

6

Amber

28 Feb 2025

·

Stayed 2 nights

Nice hotel but pool entrance was closed during stay, had to leave the hotel to get to the shared pool.

8

Sharon

4 Nov 2025

·

Stayed 2 nights

The room was clean. One of the 2 treadmills did not work, and the door to the gym would not open, had to call staff.

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Cleanliness

Many guests found rooms very clean, but others reported dirty linens, musty or smoky odors, stained carpets, and similar maintenance lapses. Overall cleanliness feels inconsistent.

Related guest reviews

4

Maroof

19 Oct 2025

·

Stayed 3 nights

The room was carpeted, and it smelled bad.

6

Vahid

28 May 2025

·

Stayed 2 nights

The hotel was not clean enough. Hallways were not properly vacuumed and the room bathroom had issues. The location is the only reason for going into this hotel.

4

Heta

25 Oct 2025

·

Stayed 1 night

I stayed at the DoubleTree by Hilton in downtown Ottawa on Tuesday, and unfortunately, my experience was disappointing. When I entered my room, I found it quite dirty — the bedsheets and pillowcases hadn’t been cleaned properly, and there was hair all over them. I even took pictures as proof. The staff were polite and welcoming, and they answered all my questions, which I really appreciated. However, the overall cleanliness of the room was not at all up to Hilton standards. Considering the high price I paid for the stay, I was also surprised that breakfast wasn’t included and I had to pay extra for it. Overall, friendly staff but very poor room cleanliness and not worth the price.

6

Julien

28 May 2025

·

Stayed 4 nights

Poor cleanliness of the room.

4

Ken

13 Aug 2025

·

Stayed 3 nights

Room 204. Kettle was smelly and unclean. No anti-slip bath mat. Parking was confusing. The worst is moldy smell in the room, probably due to water leak from AC.

10

Karita

28 Sept 2025

·

Stayed 4 nights

Clean room and bedsheets, nice staff, accesible and very convenient, near the touristy areas and walkable!

10

Elizabeth

30 Nov 2025

·

Stayed 1 night

The room was really nice. It was thoughtfully designed, but everything also seemed really high-quality--the workmanship on the room seemed solid and everything seemed really deeply clean. The staff were also very professional, and you get a cookie when you check-in!

2

Nadezda

2 Nov 2024

·

Stayed 1 night

I don't like my experience with this hotel. It is very dark. Looks durty. Like old train station. There are no slippers in the room, no bath rope. The shower gel bottles are durty with soap rings around. Looks like nobody washed it. Very old photo wallpaper on the wall. Room is small.

4

Tracy

12 Oct 2024

·

Stayed 1 night

Leftover items from previous guests, old dirty carpet in rooms, TV did not work properly even after maintenance tried. Shower was nice.

10

Cynthia

7 Jul 2025

·

Stayed 4 nights

Clean property. Great location. It is next door to the Rideau Center for shopping and only few minutes walk to Byward Market. The housecleaning was prompt and performed daily.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable but vary in size; several are compact, while some suites are spacious with modern bathrooms. Noise can carry between rooms and hallways for some stays.

Related guest reviews

8

Sylvie

1 Jun 2025

·

Stayed 1 night

Rooms are clean and comfy. Walls are not soundproof. Could hear the conversation in the next room.

10

Richard

13 Jun 2025

·

Stayed 2 nights

Nice hotel. Walkable to downtown and Parliament hill and shopping at the Rideau Mall. Quiet hotel and friendly staff.

6

Emily

10 Nov 2025

·

Stayed 2 nights

Check in took longer than expected. Hotel rooms are definitely not ‘sound proof’ as advertised

10

Katherine

7 Aug 2025

·

Stayed 6 nights

Very large, clean room. The shower was amazing. Friendly staff. Very convenient location in downtown.

10

Veronika

31 Mar 2025

·

Stayed 2 nights

I loved my stay. I booked this particular hotel because Expedia said that all rooms were sound-proofed. What a blessing. I could completely unwind and be in my bubble. I also got a room with a view and was able to watch the sun set behind the Parliament buildings. It was a healing experience, just what I hoped for.

8

Sylvie

29 Jun 2025

·

Stayed 2 nights

Very nice hôtel. Room is not that big and not enough light in the room, but very clean and confortable. I forgot 2 pièces of cloches in the wardrobe and so far the hôtel did not call me back for that.

10

Howard

6 Nov 2025

·

Stayed 2 nights

Room was spacious and clean. Staff were courteous and friendly. Located across shopping mall and many restaurants in walking distance.

8

Harish

26 Aug 2025

·

Stayed 2 nights

Nice hotel in a good location. Made our family stay really pleasant. Rooms were clean, maybe a little smaller than i expected. Staff at front desk and bar were super and extremely helpful

8

Lisa

17 Aug 2025

·

Stayed 1 night

Room was small. Staff was very friendly. Parking underground was very tight for large SUVs

8

Marisa

13 Apr 2025

·

Stayed 1 night

Nice hotel! Not a lot of space in rooms but comfortable enough and clean. We could hear the person in the next room snoring which wasn’t amazing and one of the beds was noisy but these weren’t huge problems. The welcome cookies are a delicious touch!

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Service

Staff are frequently praised as friendly, accommodating, and professional. Occasional issues include slow check-in and inconsistent restaurant or room service.

Related guest reviews

10

Tristan

18 Nov 2025

·

Stayed 1 night

Friendly and prompt service as soon as we entered the hotel. Room was very clean. They also were able to accommodate our requests and ensured everything was okay. Location, staff and amenities are reasons why we would return to this hotel. Everything went smoothly.

6

Anthony

12 May 2025

·

Stayed 1 night

I liked that the room was clean and the bathroom is also very clean. However, me and my girlfriend were very disappointed about the service. We called to have food to be sent up to our room. Then after waiting 30min, the staff called us and told us that there is a delay because the kitchen is very busy. Since we ordered before many people who came in to dine, we still had our order last. Then we were told that we’ll have to come down to grab our food. When we went down, the food wasnt ready and the kitchen was about to close. After another long wait we finally got our food. We had to bring it up to our room ourselves. Additionally, the food was absolutely terrible. It was bland, it didnt taste right and the plates were still wet. They forgot to give us utensils so we had to call to at least bring that up. We gave back our food and ordered online. We asked to make sure we weren't charged for that as it was super expensive as well.

4

Lindsay

1 Jan 2025

·

Stayed 4 nights

Staff was HORRIBLE! They talked down to you made you feel so belittled. Also double charged my card for my stay and I had a hold for my whole duration of my trip. Staff didn’t care to make it right at all. Parking is horrible very limited especially for oversized vehicles. Never ever recommend this hotel to anyone

10

Desmond

15 Sept 2025

·

Stayed 1 night

Check in and out were a bit slow Lovely restaurant and breakfast A very nice Double Tree experience Thank you

6

Emily

10 Nov 2025

·

Stayed 2 nights

Check in took longer than expected. Hotel rooms are definitely not ‘sound proof’ as advertised

10

Mustafa

13 Oct 2025

·

Stayed 2 nights

Linda at the front desk was very friendly and helpful. Awesome experience at the hotel.

10

Timothy

15 May 2025

·

Stayed 2 nights

The Front Desk team were all friendly and helpful.. Sona checked us in and out - and was extremely helpful with directions to places we wanted to go, extra nice all the time and also helped make our 30th Wedding Anniversary very special for us and sent us a fruit and cheese plate from the DoubleTree "team". Great Hotel with location, location, location! Loved the warm cookies too!

8

Candice

8 Jul 2025

·

Stayed 3 nights

It was a bit disappointing that we had to wait for a room when we arrived. We had an event we needed to get to, so we left and then came back later to finish registering and get our room. Majority of the staff were lovely, however, when we went for breakfast we found the service a bit lacking. Many tables not cleared of dirty dishes, lipstick on what were supposed to be clean mugs and drinking glasses, some of the serving staff just didn’t really fit in with the level of friendliness, and customer service of other staff. Rooms were mostly clean, and housekeeping was excellent.

4

Ryan

10 Nov 2025

·

Check in had issues and for no reason other than the staff was not sure what he was doing.

10

Jodi

3 Aug 2025

·

Stayed 2 nights

Really friendly staff, very welcoming.

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Location

Central downtown location steps from the Rideau Centre, ByWard Market, and Parliament makes it easy to explore on foot. Several reviews note visible homelessness and some construction/noise nearby, which can feel less comfortable after dark.

Related guest reviews

8

Robert

28 Aug 2025

·

Stayed 2 nights

Quiet hotel, walking distance to the byward market and shopping centers. Was able to park my vehicle for the weekend and walk to wherever i wanted to go.

10

Roman

25 Nov 2025

·

Stayed 3 nights

Great location, right in downtown with only 10 mins to Parliament Hill

8

Hector

15 Sept 2025

·

Stayed 1 night

The beds at this hotel are great. The location is perfect for a touristic visit to the capital. Parking is extra but can be charged through the hotel. Restaurants and bars are close and inviting. The local trains are a block away and the mall is right there. Will recommend to any friends and family.

8

Amy

29 Aug 2025

·

Stayed 4 nights

Very conveniently located.

10

Josef

17 Aug 2025

·

Stayed 1 night

Been here a few times. Hotel is great. Ottawa has a serious drug and Homelessness problem. Very embarrassing and sad as a Canadian that we let our Nations Capital look like this. Can’t imagine what visitors from other countries think.

10

yen

23 May 2025

·

Stayed 2 nights

Conveniently located next to CF Rideau shopping mall, Byward market square, The Parliament. Room is clean. Recommended to stay in the DoubleTree hotel.

8

David

2 Jul 2025

·

Stayed 2 nights

Convenient location. Everything was in walking distance. Building construction noise across the street was all night.

10

Bobby

15 Dec 2025

·

Stayed 1 night

Very nice hotel, close to the heart of the city. Very walkable.

6

Natalie

31 Aug 2025

·

Stayed 1 night

Staff was too busy… left rushed. Lots of homeless in the area. Did not feel safe at night.

8

Justin

30 Nov 2025

·

Stayed 1 night

Downtown Ottawa is a very convenient place to stay, especially with the ByWard Market and plenty of food options nearby. The service was superb, and the warm cookie was a nice surprise. The area does have some homelessness around, and the hotel carpet felt old and dirty, but overall the location and staff made it a solid 4-star experience.

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Dining

Dining feedback is mixed: many enjoyed breakfast and the Albion Rooms, while others found prices high, breakfast not included on some rates, and service slow with variable quality. Late-night options are limited.

Related guest reviews

10

Athanasios

23 Aug 2025

·

Stayed 1 night

My stay was delightful 👍 The only comment I have is my experience in the dining area for breakfast hosts should be more attentive and I should not be the one cleaning a table so I can sit and have my breakfast poor service other than that experience overall was great!

10

Alexander

16 Nov 2025

·

Stayed 1 night

Breakfast amazing.Will come back.Thanks

6

Mary Jane

17 Nov 2025

·

Stayed 2 nights

Our room was not serviced. There is too much perfume in the soap. Breakfast was cold!

10

Priashna

1 Mar 2025

·

Stayed 1 night

It was very convenient, close to shopping. The hotel itself was clean, breakfast excellent and the food at the restaurant was good too.

8

Russell

30 Oct 2025

·

Stayed 2 nights

a good hotel, let down by the breakfast

10

Jason

3 Jul 2025

·

Stayed 1 night

All around a great stay. Clean, great service and accommodating staff. The beds were ok, not terrible, but could be a little more comfortable and a little firmer. You have to eat at the Albion in the hotel lobby. Great food and amazing staff. I highly recommend the charcuterie board.

6

Lisa

28 Oct 2024

·

Stayed 3 nights

The restaurant was overpriced which was unfortunately made room service too expensive. The room smelled strongly like cleaning product, a carpet shampoo probably. Location was great for accessing the Roger centre for a conference. Staff were very friendly and provided good service. Everything was clean. Bed was comfortable. Shower was good water pressure and really hot water. However, wish I had chosen a hotel with more amenities. Coffee shop and gym would have been good to have.

8

Anh

10 Aug 2025

·

Stayed 2 nights

It was kind of dirty, especially the shag carpet in the room. We noted many fruit flies on/around the pastries and buffet. Service was good!

10

Heather

9 Jun 2025

·

Stayed 4 nights

Great staff and the Albian Rooms restaurant was lovely. Within walking distance to lots of attractions.

6

Joseph

18 May 2025

·

Stayed 2 nights

Great place to stay . Very central . No food service after 10pm...no vending machines or a complementary coffee station in the lobby . Had to pay 10 bucks for 2 coffees . Need more access to snacks and coffee .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $365	16 $250	17 $184
18 $176	19 $303	20	21 $566	22	23 $231	24 $208
25 $174	26	27	28	29 $229	30 $142	31 $147

Su	Mo	Tu	We	Th	Fr	Sa
1 $154	2 $184	3	4 $261	5 $278	6 $211	7 $166
8 $154	9 $184	10 $167	11 $167	12 $171	13 $150	14 $154
15 $167	16 $259	17 $305	18 $315	19 $198	20 $158	21 $155
22 $167	23 $201	24	25 $319	26 $263	27 $166	28 $155
29 $154	30 $206

DoubleTree by Hilton Ottawa Downtown

Prices for DoubleTree by Hilton Ottawa Downtown

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Double Beds

Junior Suite, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed with Sofa Bed

Guest reviews of DoubleTree by Hilton Ottawa Downtown

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton Ottawa Downtown

Prices for upcoming dates