Is parking available at the property?

Yes, parking is available on-site and is free of charge.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately IDR 250,000 for adults and IDR 125,000 for children.

Are pets allowed at the property?

No pets are allowed, including service animals.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of IDR 210,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located near Grand Batam Mall, just 0.1 km away. It is within a 10-minute drive of Batam Centre Ferry Terminal and 1.2 km from BCS Mall. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, operational from 6:00 AM to 10:00 PM. The pool is seasonal and features a children's area.

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children under a certain age, but rollaway/extra beds are available for IDR 500,000 per night.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for IDR 500,000 per night. However, cribs are not available. Advance request for extra beds is recommended.

Oakwood Hotel & Apartments Grand Batam

What guests think

At Oakwood Hotel & Apartments Grand Batam, travellers repeatedly praise the very clean rooms, welcoming staff, and ultra-convenient location beside Grand Batam Mall, with a decent pool and breakfast that is generally varied and enjoyable.

Some guests mention small rooms, limited soundproofing or early-morning mosque calls, and occasional issues like weak air-conditioning, odours or pests, and check-in delays. Several reviews appreciate apartment-style kitchenettes that suit longer stays. A practical choice for shoppers and families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Features an enjoyable, clean pool and a direct link to Grand Batam Mall. Multiple reviews highlight in-room kitchen facilities and handy water dispensers on guest floors.

Related guest reviews

8

Norrayhan

Sep 21, 2025

·

Stayed 2 nights

Impeccable. Love their complete amenities: iron board&iron, robe, hairdryer, clothes dryer rack, umbrella (to prepare for rainy weather And love the room i was given with kitchenette and ALL its cooking utensils, pots, microwave, washing machine and real fridge (not mini fridge) Its fantastic setup! A complete home away from home!!!

8

Nur Mohammed

Jan 4, 2025

·

Stayed 2 nights

Back again in this vibrant city of Batam. Well well well.. Another new spot with excellent location for shoppers. Located next to Batam Grand Mall. It is not visible from the main road though. Overall staff was great! Greated with smiles. From the security, receptionist and the rest of the staff. Speaks english very well. Im impressed. Good for international traveller. Pool area was nice and clean. The bistro/dining area were awesome with luxury vibes. Breakfast spread was good. There are room for improvement for the quality of food serve. Overall it was a good stay for me and wife. We will be back soon. Definitely. Keep it up and im sure it will be one of the gems in Batam.

10

Jason

Dec 28, 2024

·

Stayed 1 night

Check-In time should be prompt not late, have waited one hour plus to check in and no extension of check- out hours has been extended to us… Hope this part could see improvement when we stay again. Other than that, the hotel is clean and spacious and very strategically near to Grand Batam Mall which is a huge plus point where food and shopping is within walk. Hotel staffs are friendly and polite. There is a Water dispenser at the end of hotel room corridor that provides drinking water which in my opinion, very thoughtful and convenient for everyone needs.

10

Cliff

Aug 27, 2025

·

Stayed 2 nights

It’s a service apartment with cooking facility. Clean and comfortable. Next to Grand B

10

Marcus

Feb 1, 2025

·

Stayed 2 nights

Really good location, good pool and clean room. Would definitely stay again. Service provided by front lady Jihan was amazing!

10

NUR HIDAYAH BINTE

Oct 14, 2024

·

Stayed 2 nights

Hotel is located strategically, very convenient through the linked bridge to Grand Batam Mall. There was lots of food option around the mall. Many spa around the location as well. Staff was friendly and warm. They were also very responsive through email enquiry. Breakfast has a wide spread of variety and room was very clean.

10

KIRA

Jun 20, 2025

·

Stayed 1 night

We were genuinely surprised how highly tech the hotel was. Modern and cleaned. Conveniently located with grand batam mall right beside it. You are able to walk to the mall with the linkage shared between the hotel and mall with no issue. If you have a big family, hotel rooms can be linked with doors in between the rooms.

10

Muhamad

Aug 18, 2025

·

Stayed 3 nights

Loved my stay at Oakwood Hotel & Apartments Batam. The staff spoke fluent English and were generally polite. Chose this hotel cos it offers suite rooms that have microwave which is convenient to heat up leftover food. Appreciate the fact that the hotel also provides water dispensers available on every floor for guests. Especially loved that it is also linked to the Grand Mall Batam for easy shopping and eating.

10

Elsie

Sep 7, 2025

·

Stayed 2 nights

Like that itbis so bear to a mall. Spent my dau shopping, eating n enjoyed myself at the pool. We wete give FREE HIGH TEA AND WELCOME FOOD N DRINK. WAS AMAZING!

8

Genghis Khan Bin Setarhan

Mar 9, 2025

·

Stayed 3 nights

Linked to grand mall batam just walk through the link at a few levels notes in the lift

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised across rooms and common areas. A few guests noted musky odours or an isolated pest issue.

Related guest reviews

10

Jonathan

Nov 3, 2025

·

Stayed 1 night

Great room, clean and nice bed

10

Salisah

Oct 9, 2025

·

Stayed 1 night

Room is small but new & clean. Staff ws friendly and polite. Breakfast spread was generous and varied. Location is convenient and close to Grand Mall.

8

Nur Mohammed

Feb 12, 2026

·

Stayed 3 nights

As usual. Cleanliness is excellent. Amenities etc. The staff are awesome! We feel welcome everytime. Keep it up.

10

ALVIN

Jan 4, 2026

·

Stayed 3 nights

Clean and hygenic rooms, with fantastic staff providing excellent service.

10

NUR HIDAYAH BINTE

Oct 14, 2024

·

Stayed 2 nights

Hotel is located strategically, very convenient through the linked bridge to Grand Batam Mall. There was lots of food option around the mall. Many spa around the location as well. Staff was friendly and warm. They were also very responsive through email enquiry. Breakfast has a wide spread of variety and room was very clean.

10

Shyn

Aug 1, 2024

·

Stayed 1 night

Would be good if the room doors are installed with additional locking mechanism. Also there was a live cockroach in my room which I reckon it’s a once off because the room is very clean and nice. As the hotel is new, it is not showing up on the Grab/Gojek apps yet so just take note to use Grand Batam Mall to locate if you have trouble. Otherwise, the hotel cannot be located any better, it’s a few steps away from the Grand Batam Mall and nearby spas. The service staff are top notch and helpful, grateful for how caring and friendly they are.

10

Muhammad Idris

Oct 21, 2024

·

Stayed 2 nights

Property was very clean and welcoming.

8

Brian

Nov 23, 2024

·

Stayed 2 nights

Booked 3 rooms in total. Rooms were cozy and relatively clean but 2 out of 3 rooms had a musky smell. The hotel should put a dehumidifier to get rid of the musky smell. Additionally, the sound proofing of the rooms weren't that great either. We could hear noises coming from neighbouring units beside and above. For the price point, honestly not that value for money. Great hospitality though!

10

Suresh

Dec 25, 2025

·

Stayed 3 nights

Clean room, convenience, friendly and responsive staff

10

Foo

Nov 17, 2025

·

Stayed 2 nights

The duty manager Laras is extremely professional. The hotel should compliment her. The room is well kept and clean. Location is convenient to most place.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, though several guests found some units small. Noise can intrude due to weak soundproofing, construction or traffic, and early-morning mosque calls; a few mentioned weak air-conditioning.

Related guest reviews

10

Jonathan

Nov 3, 2025

·

Stayed 1 night

Great room, clean and nice bed

10

Zhuo Sheng

Apr 10, 2025

·

Stayed 4 nights

Very new Hotel. I booked the executive studio, so the room was big and plenty comfortable. It's connected to the Grand Batam mall just next door and I don't need to walk outside to access the mall, which is very convenient. The only bad thing was that noise isolation from outside is poor. I could hear car noises form the outside. And for some reason they are doing some kind of remodeling/construction either upstairs or downstairs on a Saturday. I could hear the electric saw noises and hammer banging sounds. I understand you need to do remodeling sometimes, but Saturdays are busy and mostly likely have a customer on other rooms. So, should pick a less busy day to do it.

8

SOOJEONG

Nov 5, 2025

·

Stayed 1 night

모두 친절하고 조식도 맛있어요. 다만 앞에 무슬림 모스크에서 새벽4시30분마다 음악이 나와서 잠을 잘수 없었어요. 매 기도시간마다 소리는 반복됩니다.

6

Bernard

Mar 2, 2025

·

Stayed 2 nights

Room is nice but relatively small.

10

Salisah

Oct 9, 2025

·

Stayed 1 night

Room is small but new & clean. Staff ws friendly and polite. Breakfast spread was generous and varied. Location is convenient and close to Grand Mall.

10

Cliff

Aug 27, 2025

·

Stayed 2 nights

It’s a service apartment with cooking facility. Clean and comfortable. Next to Grand B

10

Saravanan

May 3, 2025

·

Stayed 2 nights

It was an exceptional experience. I was checked in and checked out by Ms Nara, who was super friendly and helpful. I enjoyed talking with all their counter staff in fact. The room was very clean and spacious. The breakfast spread was good and tasty. The location of the hotel was really good. Grand Mall Batam is just next door and connected with the hotel. Nagoya Hill Shopping centre is just a 5 mins drive away. There are also 3 really good Spas located just beside the hotel. All in all, it was a wonderful stay in the hotel and i would definitely bring my family here again.

8

Khoo

Jul 1, 2025

·

Stayed 2 nights

On the whole, the hotel looks very posh and cosy. Toilet is of a good size and clean. But the room was rather small for 3 person(2D1C). There was this drilling going on through the night. I could hear/feel it even from the 19th floor.

10

ALVIN

Aug 18, 2025

·

Stayed 2 nights

Excellent choice, great location, clean room with spectacular view. Conveniently located next to mall, with plenty of food options.

8

Pei De, Victor

May 14, 2025

·

Stayed 2 nights

Hotel is right across from the Grand Batam mall which is argulably the newest and best mall in Batam. There are multiple massage and spa establishments nearby, and it is about a 15 minute cab ride from the ferry terminal. Hotel is new and feels that way. Only gripe I had was that the aircon didn't seem to get cold enough, and there was a strange smell in the lobby.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, professional and efficient, with smooth check-in and responsive help. Some guests experienced delays or miscommunication about inclusions.

Related guest reviews

10

Jason

Dec 28, 2024

·

Stayed 1 night

Check-In time should be prompt not late, have waited one hour plus to check in and no extension of check- out hours has been extended to us… Hope this part could see improvement when we stay again. Other than that, the hotel is clean and spacious and very strategically near to Grand Batam Mall which is a huge plus point where food and shopping is within walk. Hotel staffs are friendly and polite. There is a Water dispenser at the end of hotel room corridor that provides drinking water which in my opinion, very thoughtful and convenient for everyone needs.

8

Ju Jun

Dec 28, 2025

·

Stayed 1 night

Smooth check-in and check-out.

8

Nur Mohammed

Feb 12, 2026

·

Stayed 3 nights

As usual. Cleanliness is excellent. Amenities etc. The staff are awesome! We feel welcome everytime. Keep it up.

10

ALVIN

Jan 4, 2026

·

Stayed 3 nights

Clean and hygenic rooms, with fantastic staff providing excellent service.

10

Saravanan

May 3, 2025

·

Stayed 2 nights

It was an exceptional experience. I was checked in and checked out by Ms Nara, who was super friendly and helpful. I enjoyed talking with all their counter staff in fact. The room was very clean and spacious. The breakfast spread was good and tasty. The location of the hotel was really good. Grand Mall Batam is just next door and connected with the hotel. Nagoya Hill Shopping centre is just a 5 mins drive away. There are also 3 really good Spas located just beside the hotel. All in all, it was a wonderful stay in the hotel and i would definitely bring my family here again.

10

Pek San Jacinth

Feb 2, 2025

·

Stayed 2 nights

Had a pleasant 2N stay at the hotel. The service from the front reception to bell boy is excellent. Was greeted by Mr Willy who is very friendly and patiently responded to my questions on my room request. Very pleased to note that my room was available before checkin time and my special request has been satisfied. I highly recommend this hotel for it's excellent service, great location and eco friendliness (no use of plastic and having recycling bins at all levels).

10

Ju Jun

Sep 28, 2025

·

Stayed 1 night

The check-in was efficient. No communication barrier.

10

Siti Fatimah

Dec 4, 2025

·

Stayed 1 night

Salsa the frontdesk staff was very friendly and accomodating. Hotel is so near to mall very easy to move around with kids.

10

Suresh

Dec 25, 2025

·

Stayed 3 nights

Clean room, convenience, friendly and responsive staff

10

Foo

Nov 17, 2025

·

Stayed 2 nights

The duty manager Laras is extremely professional. The hotel should compliment her. The room is well kept and clean. Location is convenient to most place.

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AI-generated summary based on recent guest reviews

Location

Next to and connected with Grand Batam Mall, making shopping and dining very convenient; many spas are nearby.

Related guest reviews

10

Yong Jian

Sep 20, 2025

·

Stayed 1 night

next to mall, lots of food around, complimentary layer cake

10

HUNG PHENG

Dec 25, 2025

·

Stayed 2 nights

The breakfast spread was good and location is just beside the mall.

10

Salisah

Oct 9, 2025

·

Stayed 1 night

Room is small but new & clean. Staff ws friendly and polite. Breakfast spread was generous and varied. Location is convenient and close to Grand Mall.

10

MOKHTAR

Oct 19, 2025

·

Stayed 2 nights

Hotel is just opposite Batam shopping mall. So convenient to shop and having a meals. Room is clean. Staff is friendly. Breakfast has variety choices. Food is nice.

10

NUR HIDAYAH BINTE

Oct 14, 2024

·

Stayed 2 nights

Hotel is located strategically, very convenient through the linked bridge to Grand Batam Mall. There was lots of food option around the mall. Many spa around the location as well. Staff was friendly and warm. They were also very responsive through email enquiry. Breakfast has a wide spread of variety and room was very clean.

10

Siti Fatimah

Dec 4, 2025

·

Stayed 1 night

Salsa the frontdesk staff was very friendly and accomodating. Hotel is so near to mall very easy to move around with kids.

10

Mohamed Zahril

Nov 16, 2025

·

Stayed 2 nights

a big mall nearby

10

ALVIN

Aug 18, 2025

·

Stayed 2 nights

Excellent choice, great location, clean room with spectacular view. Conveniently located next to mall, with plenty of food options.

8

Pei De, Victor

May 14, 2025

·

Stayed 2 nights

Hotel is right across from the Grand Batam mall which is argulably the newest and best mall in Batam. There are multiple massage and spa establishments nearby, and it is about a 15 minute cab ride from the ferry terminal. Hotel is new and feels that way. Only gripe I had was that the aircon didn't seem to get cold enough, and there was a strange smell in the lobby.

10

Foo

Nov 17, 2025

·

Stayed 2 nights

The duty manager Laras is extremely professional. The hotel should compliment her. The room is well kept and clean. Location is convenient to most place.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good with a wide variety. A few guests suggested improving some items, especially for Western options, and one noted confusion about an included breakfast.

Related guest reviews

10

Yong Jian

Sep 20, 2025

·

Stayed 1 night

next to mall, lots of food around, complimentary layer cake

10

Wing

Apr 30, 2025

·

Stayed 2 nights

The oakwood hotel is centrally located to shopping mall and shop jouses across the road. Plenty of options to dine and walk around. There are many massage spa around which provided clean & professional services. The ambience of the hotel is good too. Breakfast spread is decent. Staff are polite.

10

HUNG PHENG

Dec 25, 2025

·

Stayed 2 nights

The breakfast spread was good and location is just beside the mall.

8

Nur Mohammed

Jan 4, 2025

·

Stayed 2 nights

Back again in this vibrant city of Batam. Well well well.. Another new spot with excellent location for shoppers. Located next to Batam Grand Mall. It is not visible from the main road though. Overall staff was great! Greated with smiles. From the security, receptionist and the rest of the staff. Speaks english very well. Im impressed. Good for international traveller. Pool area was nice and clean. The bistro/dining area were awesome with luxury vibes. Breakfast spread was good. There are room for improvement for the quality of food serve. Overall it was a good stay for me and wife. We will be back soon. Definitely. Keep it up and im sure it will be one of the gems in Batam.

10

Joakim

Apr 26, 2025

·

Stayed 1 night

A very nice and new hotel that has become my new favorite for business travel to Batam. Excellent location and also freshly surrounded by a great city view. Hoping only that the breakfast offering for westerners improves.

10

Salisah

Oct 9, 2025

·

Stayed 1 night

Room is small but new & clean. Staff ws friendly and polite. Breakfast spread was generous and varied. Location is convenient and close to Grand Mall.

10

Saravanan

May 3, 2025

·

Stayed 2 nights

It was an exceptional experience. I was checked in and checked out by Ms Nara, who was super friendly and helpful. I enjoyed talking with all their counter staff in fact. The room was very clean and spacious. The breakfast spread was good and tasty. The location of the hotel was really good. Grand Mall Batam is just next door and connected with the hotel. Nagoya Hill Shopping centre is just a 5 mins drive away. There are also 3 really good Spas located just beside the hotel. All in all, it was a wonderful stay in the hotel and i would definitely bring my family here again.

10

MOKHTAR

Oct 19, 2025

·

Stayed 2 nights

Hotel is just opposite Batam shopping mall. So convenient to shop and having a meals. Room is clean. Staff is friendly. Breakfast has variety choices. Food is nice.

10

Soo Ching

May 1, 2025

·

Stayed 1 night

I remembered when I made my reservation, the price is inclusive of hotel breakfast, but the hotel service staff says it’s was not mentioned. Can I confirm this ?

10

Shofurah

Jul 19, 2025

·

Stayed 2 nights

New and clean hotel. Welcoming and helpful staff. Bfast has a good range of food including desserts. And it is just next to Grand mall

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $133	17 $112
18 $76	19 $81	20 $76	21 $76	22 $75	23 $110	24 $115
25 $76	26 $76	27 $81	28 $76	29 $81	30 $111	31 $134

Su	Mo	Tu	We	Th	Fr	Sa
1 $81	2 $85	3 $81	4 $85	5 $81	6 $206	7 $298
8	9 $204	10 $192	11 $82	12 $82	13 $116	14 $127
15 $82	16 $81	17 $82	18 $82	19 $82	20 $116	21 $120
22 $102	23 $102	24 $102	25 $102	26 $115	27 $125	28 $118
29 $102	30 $102

Oakwood Hotel & Apartments Grand Batam

About this property

Location

Room options

Deluxe Room, 1 Bedroom

Premier Suite, 2 Bedrooms

Executive Room, 1 Bedroom

Premier Studio

Executive Room

Premier Room, 1 Bedroom

Executive Room, 2 Bedrooms

Executive Studio

Executive Twin Room

Guest reviews of Oakwood Hotel & Apartments Grand Batam

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Oakwood Hotel & Apartments Grand Batam

Prices for upcoming dates

Business details