Is parking available at the hotel?

Parking is available at the hotel, including valet parking for DKK 325 per day and nearby parking for DKK 325 per day, located approximately 262 feet away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is offered for a fee of approximately DKK 195 for adults and DKK 95 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of DKK 200 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Copenhagen, just a 2-minute walk from Nyhavn and 6 minutes by foot from Strøget. It is also 1.6 miles from Tivoli Gardens and 1.3 miles from City Hall Square.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and there is no minimum age requirement for children to stay for free.

Phoenix Copenhagen Hotel in the Heart of Denmark

Average nightly price at Phoenix Copenhagen by month, last 12 months (USD)
Month	Average price
January	$149
February	$156
March	$173
April	$188
May	$262
June	$299
July	$204
August	$274
September	$298
October	$201
November	$181
December	$180

What guests think

At Phoenix Copenhagen, travellers praise the very central, walkable location and friendly, helpful staff, alongside generally clean, comfortable rooms and a well-liked breakfast, while noting compact room sizes and elements of an older, historic property.

Several reviews mention high-sided bathtub showers and some accessibility challenges, including stairs at the entrance. Street-facing rooms can experience early-morning or nightlife noise, and beds are soft, which some guests love and others find too plush. Expect a classic, city-center stay with efficient service and compact rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Nearby parking (often with a hotel discount) and bicycle rental are convenient. The Executive Lounge and bar receive mixed feedback, with limited selection or early/renovation closures noted, and access to the lobby involves steps that may hinder mobility.

Related guest reviews

10

Allison

Oct 10, 2025

·

Stayed 3 nights

Great location. Small but comfortable rooms. Amenities weren’t great, hairdryer in room didn’t work, bedside lamps didn’t work and the hotel bar was under renovation, but the staff was pleasant the breakfast delicious.

10

Barbara

Oct 23, 2025

·

Stayed 2 nights

Das Hotel liegt zentral in der Nähe von Kongens Nytorv. Innerhalb von ca. 10 Minuten ist man zu Fuß an der Metrostation. Das Personal war sehr hilfsbereit und freundlich. Es besteht die Möglichkeit, Fahrräder zu mieten. Das Frühstück war frisch und es wurde eine gute Auswahl angeboten.

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10

Thomas

Sep 26, 2024

·

Stayed 4 nights

First - let's just say Copenhagen is a great place to spend 5 days. Clean, beautiful, lots to do, great food. We really lucked out finding the Phoenix. Very nice, stately, very comfortable rooms, beautiful lobby. Beautiful bathrooms The staff was very helpful. The location could not be better - near a lot, but not a touristy area. Some very nice restaurants nearby, and great bars. The hotel also offered very nice bikes - which really came in handy.

10

Peter

Feb 15, 2026

·

Stayed 1 night

Rent og pænt. Høj service og parking lige om hjørnet. Dejlig central placering, med gå afstand til det meste.

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10

Robert

Jul 31, 2025

·

Stayed 1 night

Sehr freundliches Personal, es gab die Möglichkeit das Parkticket für die Hälfte des Preises über das Hotel abwickeln zu können. Super Service gerne wieder

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10

Claus

Nov 30, 2025

·

Stayed 2 nights

Behageligt personale, god lokation og gode værelser. Også fine P forhold.

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8

Karen

Dec 8, 2025

·

Stayed 2 nights

Very central location. Room was ready early. Very clean. No complimentary water in the room. Bar owned by third party business so closed early. Overall happy with the stay.

6

Isabella

Jul 4, 2025

·

Stayed 5 nights

I would have given this otherwise lovely hotel a higher rating. But there was NO means of accessing the hotel’s entrance, lobby area on level ground. Guests needed to use STEPS to get up to lobby. Plus a few more to reach my room. This posed a challenge for anyone who used a mobility device (in my case, a Rollator walker.) as well as anyone with heavy luggage.It was NOT mentioned on Expedia website (nor their own website) that the property was not wheelchair accessible.

10

Helga

Oct 27, 2025

·

Stayed 1 night

Overordnet er rigtig fint ophold. Lounge området er fantastisk

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6

YY

Jun 5, 2025

·

Stayed 2 nights

Great location Tiny room but decent bed Poor for people with physical disabilities no valet concierg at door which is often closed Need to manually open 8 marble steps to get to front desk Big step to enter bathroom high tub with slippery bath mat - moved and folded when stepped on Useless and dangerous No luggage rack in room Coffee maker broke Only one set of glasses and towels despite the hotel encouraging you to not use housekeeping everyday Request for quiet room on higher floor 6 weeks in advance on Expedia booking and at check in ignored 2 nd floor room facing noisy street with evening party animals and garbage trucks Older check in lady saw me struggling with cane and luggage still insisted I check room and come back if unsatisfied?!#*%?!! No extras- only water dispenser at reception . Not clear that access to executive lounge is an upgraded room cost

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Cleanliness

Housekeeping and public areas are widely described as very clean and tidy. There are occasional issues such as lingering odors or missed service.

Related guest reviews

10

Laurie B.

Dec 31, 2025

·

Stayed 9 nights

The room was always spotless and the staff delightful.

10

Erik Munk

Feb 27, 2026

·

Stayed 1 night

Alt var som forventet. Fint, rent og værdi for pengene.

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6

Bergur

Nov 10, 2025

·

Stayed 4 nights

This hotel is in a great location, but it needs a refurbishment. The tiny bath tub was very worn and pitted. The floor was so sloped that it felt like you where drunk. And the whole floor smelt of old carpet. The check in was the worst I have ever experienced. Go there for the location, if you can ignore the cons. Pretty sure our room was a bit haunted.. TV shut down without any input every night. And the lights on the bathroom had a mind of their own! I wont go there again, but it was an OK experience. To be fair this is a very old building. Go there if you like old charm. I wanted to extent the stay for six hours, and offered to pay for a full day. Was told the hotel was full. Checked on the web, they had rooms available. Asked if I should book through the web. Then magically they “found” a room. Plenty of much better hotels around in CPH.

10

Robert

Dec 5, 2025

·

Stayed 1 night

Room was clean, well-lit, quiet and comfortable, bathroom was in excellent condition and very clean. Hotel is a nice building but is also well-placed for the centre of Copenhagen and price was reasonable.

10

Maximus

Feb 25, 2026

·

Stayed 1 night

Trevlig personal, rent och fint rum, vääldigt skön säng. Kommer definitivt komma tillbaka.

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4

Terresa

Jul 17, 2025

·

Stayed 5 nights

worst housekeeping I had ever experienced in my life. In my five days stay, two days they forgot to clean the room, even with please clean the room sign on. Other time they forgot the towels, drinking glasses and coffee cup.

10

Jesper

Feb 8, 2026

·

Stayed 1 night

Fantastisk service . Rent og pænt alle steder . Top hotel

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6

Thomas

Aug 11, 2025

·

Stayed 1 night

Værelse lugtede af røg, sengen var ekstremt blød og værelset var meget varmt.

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6

Megan

Sep 2, 2025

·

Stayed 3 nights

I was really excited to stay here and was breathless when I stepped into the lobby. Unfortunately I was only staying in a twin bed room and I was definitely treated that way. I was sent to the room in the very back of the hotel, having to drag my luggage up and down 2 flights of stairs because no one offered to help at check in. My view was of a dumpster in an alley, the towels had pubic hair on them, hair drier was covered in dust, there was no mattress, just a mattress pad. The shower also was very difficult to use and turn on, I had to call the front desk and it was clear they knew this was an issue. The WiFi was weak and their QR codes to their menus/room service didn’t work. They also knew this and it hadn’t been fixed. At least it was in a great, safe location.

6

Sebastian

Aug 13, 2024

·

Stayed 3 nights

Das Hotel ist super zentral, aber leider hat in unserem Zimmer der Abzug im Bad nicht funktioniert, sodass es sehr muffig war.

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Rooms

Rooms are compact with soft beds; some guests find them very comfortable while others prefer firmer mattresses. Bathrooms often use high-sided tub showers and can feel dated, and certain street- or service-facing rooms report noise.

Related guest reviews

6

Benjamin Walter

Sep 9, 2025

·

Stayed 4 nights

Fantastic location. Beautiful clean facilities. Hotel bar is closed for renovations. I am VERY patient with small hotel rooms in Europe, but these rooms are VERY tight. Full size bed (small - not a king/queen). Size of other furniture in room makes for a very tight room - limited space for suitcase, had to put on the window seal.

8

Jai Raymond

Nov 4, 2025

·

Stayed 1 night

Nice hall, small room

10

Wyatt

Dec 18, 2024

·

Stayed 5 nights

Good spot. Small rooms. Easy access to oublic transit. Fast internet.

8

Mads

Mar 3, 2025

·

Stayed 1 night

Nice room but the bed was tiny, not big enough for two people.

8

Theodore

Nov 27, 2025

·

Stayed 3 nights

Great location. Bathroom is typical old style European bath/shower. Can be a bit treacherous

4

kathleen

Jun 16, 2025

·

Stayed 2 nights

Bathrooms need more than updating They are not designed for comfort or hygiene

8

Charlotte

Jul 21, 2025

·

Stayed 6 nights

Beautiful lobby and great location; very nice breakfast. Bathtub was a problem, too difficult to access.

10

Marj

Oct 17, 2025

·

Stayed 2 nights

Enjoyed our stay. The only issue was our Superior Double Room was located facing a side street, directly over the loading bay doors. There were trucks starting before 3:00 am and metal banging sounds which made it hard to sleep. Wondering if booking through Travelocity results in less desirably located rooms

6

Matthew

Jan 10, 2026

·

Stayed 1 night

It is a really old hotel and rooms are too small with full old carpet. Nothing is straight, even floor.

6

Andreza

Nov 9, 2025

·

Stayed 1 night

Room was tiny for the price paid. Location is great

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Service

Service is generally friendly, helpful and accommodating, with early check-ins and problem resolution mentioned. A few guests report lapses such as unhelpful interactions, billing errors, or limited assistance with luggage or taxis.

Related guest reviews

6

Julia

Jul 26, 2025

·

Stayed 2 nights

Assigned a room a long walk away with stairs up & down. No offer to help with luggage. Room door not self closing, had to be slammed. Housekeeping walked in with do not disturb sign out. Older property. Restaurant closed. We are able bodied but handicapped could not stay here.

10

C

Aug 5, 2025

·

Stayed 2 nights

Fabulous property. Great location. Amazing staff. I will definitely stay at the Phoenix Copenhagen when in Copenhagen!

4

Cheryl

Aug 8, 2025

·

Stayed 1 night

Staff was rude . We were given the wrong bed configuration, supposed to be two twin beds and were given a double. Unapologetic and spoke in Danish instead of English to discuss the matter among themselves and when I questioned they said it was nothing.

6

Joel

Aug 3, 2025

·

Stayed 1 night

Staff claimed I had no reservation booked and then charged me triple the amount for one night. He later realized there was, indeed, a reservation.

10

Linda

Oct 18, 2024

·

Stayed 7 nights

Staff were very friendly and helpful.

2

DUVALY

Sep 17, 2024

·

Stayed 3 nights

Hotel na região central , bem localizado, porém com péssimo e pequeno quarto para casal . Durante uma estadia não limparam o quarto. Bom café da manhã. Péssimo atendimento do Staff que não nos ajudou a programar um táxi para irmos ao Porto de embarque do MSC , com a desculpa que o centro estava fechado aos domingos…. Detalhe o mesmo abriu após as 12:30 hs permitindo a circulação de táxi e etc . Precisamos sair a pé e com malas e andar muito para ter a assessoria de outro hotel, que nos acolheu e CHAMOU UM TÁXI . NOTA ZERO

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10

Philip

May 6, 2025

·

Stayed 2 nights

An unexpected problem with the room made it unsuitable to stay in. This was acknowledged and accepted and the manager, Mr Mortensen, dealt with it promptly, courteously, professionally and as effectively as it is was possible to do. The hotel's efforts to minimise the inconvenience to us, and to compensate us for the difficulties we had experienced, were exemplary. We will never forget the great kindness and understanding shown to us on what was a difficult time as we were in town for a funeral service. I have no hesitation in recommending the hotel.

10

Ashrymaty

May 27, 2025

·

Stayed 2 nights

Great location and staff is extremely helpful. Allowed us an early check in which was much appreciated after our long flight.

10

Jesper

Feb 8, 2026

·

Stayed 1 night

Fantastisk service . Rent og pænt alle steder . Top hotel

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6

Megan

Sep 2, 2025

·

Stayed 3 nights

I was really excited to stay here and was breathless when I stepped into the lobby. Unfortunately I was only staying in a twin bed room and I was definitely treated that way. I was sent to the room in the very back of the hotel, having to drag my luggage up and down 2 flights of stairs because no one offered to help at check in. My view was of a dumpster in an alley, the towels had pubic hair on them, hair drier was covered in dust, there was no mattress, just a mattress pad. The shower also was very difficult to use and turn on, I had to call the front desk and it was clear they knew this was an issue. The WiFi was weak and their QR codes to their menus/room service didn’t work. They also knew this and it hadn’t been fixed. At least it was in a great, safe location.

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AI-generated summary based on recent guest reviews

Location

Exceptionally central for Nyhavn, the palace, metro and major sights; highly walkable. Some reviews note street noise depending on room position.

Related guest reviews

10

Chad

Sep 23, 2025

·

Stayed 1 night

Excellent location. Quiet hotel. Friendly and attentive staff. I'll be back.

10

Mette

Nov 20, 2024

·

Stayed 1 night

Dejligt hotel tæt på centrum og på metro Således det er nemt at komme til lufthavnen

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10

Peter

Feb 15, 2026

·

Stayed 1 night

Rent og pænt. Høj service og parking lige om hjørnet. Dejlig central placering, med gå afstand til det meste.

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10

Asim

Jan 11, 2026

·

Stayed 1 night

It’s very close to all the attractions and city centre. It’s classy and has elegant decors. The breakfast was also very good with a good selection.

10

Chun Yiu

Sep 22, 2024

·

Stayed 2 nights

Handy location, close to local attractions, shops and restaurants. A bit noisy at night(over weekend) can hear street party nearby.

10

Simmy

Aug 26, 2025

·

Stayed 2 nights

Good hotel, perfect location

10

Charlotte

Jul 29, 2025

·

Stayed 4 nights

Probably the best situated hotel in Copenhagen. Everything was within walking distance and if you get a top floor room on the left side, you get an amazing view of the church dome.

8

Stuart

Sep 27, 2025

·

Stayed 1 night

Good location, albeit it's on the corner of a road so there is road noise. Somewhat dated now so a few things a little tired but overall absolutely fine. Not the best, not the worst. Service from the front desk was exceptionally helpful.

10

Karye

Aug 10, 2024

·

Stayed 2 nights

I loved my stay at Phoenix Copenhagen! It is a beautiful hotel in a great location, so convenient to Nyhavn and walkable to the metro and other parts of Copenhagen! The breakfast was delicious with lots of choices, my room was spacious and the bed was SO comfortable!

10

Jennifer

Sep 12, 2025

·

Stayed 2 nights

Stayed 2 nights before a cruise. Hotel is in a quiet area but walkable to many major sites. Lots of restaurant options in area and two grocery stores near by. A metro stop very close too. Would definitely stay again.

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Dining

Breakfast is frequently praised for quality and variety, though some found it average or expensive and coffee stations busy. Lounge offerings and bar service or hours vary.

Related guest reviews

10

Trea

Dec 8, 2025

·

Stayed 1 night

Hotellet havde et meget imødekommende personale, værelset var dejligt og komfortabelt, og morgenmaden var lækker med et godt udvalg. Alt i alt en rigtig god oplevelse – kan varmt anbefales!

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8

Brandon

Aug 3, 2025

·

Stayed 6 nights

The hotel is in a great location, central to transit, shopping, sight-seeing, and restaurants. The rooms were comfortable. The staff were very kind and accomodating. The breakfast isn't worth it, truly. It's like a continental breakfast at Holiday Inn, but with more types of bread and a few more fruits. They need to step it up.

8

Felix

Nov 11, 2024

·

Stayed 1 night

Great place to stay. Location is fantastic. Room is very good, comfortable and silent. Breakfasts was quite disappointing

10

Andreas

Dec 8, 2025

·

Stayed 1 night

Trist frukostmatsal och uselt kaffe.

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10

Lena

Dec 7, 2025

·

Stayed 1 night

Bra frukost, fräsch

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10

Asim

Jan 11, 2026

·

Stayed 1 night

It’s very close to all the attractions and city centre. It’s classy and has elegant decors. The breakfast was also very good with a good selection.

8

Rene

Oct 21, 2025

·

Stayed 4 nights

Customer service was very attentive. They offered me a better room than what I reserved and constantly offering help. The breakfast bar was really good with many options.

6

Maria

Dec 17, 2025

·

Stayed 1 night

Interiör och inredning kändes väldigt daterad. Frukosten var ok men inte wow. Men rent och fräscht, trevlig personal.

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8

Petra Ines Crespo

Nov 6, 2024

·

Stayed 4 nights

Sehr nettes Personal. Gib’s etwas an Frühstück Buffet Mängeln aber insgesamt war sehr gut !

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8

Kia Bergstrøm

Jan 2, 2026

·

Stayed 1 night

Januar 2026 Som gamle Københavner der nu er flyttet til provinsen, kan jeg kun sige at Hotel Phoenix ligger genialt i den smukke del af København tæt på vandet, high end butikker, spisesteder, museer, og hemmelige grønne oaser, Phoenix har senge man sover rigtig godt i, og en virkelig god morgenmads buffet, med stor variation, friske råvarer og god kaffe... Så når du booker din overnatning hos Phoenix får du virkelig noget for dine penge retur, og endda med fin service "ovnen i hatten".

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $292	12 $235	13 $222	14 $244
15 $158	16 $180	17 $330	18 $197	19 $229	20 $219	21 $208
22 $175	23 $192	24 $191	25 $192	26 $191	27 $313	28 $296
29 $179	30 $195

Su	Mo	Tu	We	Th	Fr	Sa
		1 $210	2 $209	3 $208	4 $454	5 $383
6 $183	7 $185	8 $192	9 $194	10 $226	11 $293	12 $296
13 $186	14 $170	15 $182	16 $180	17 $182	18 $194	19 $194
20 $184	21 $180	22 $210	23 $212	24 $205	25 $183	26 $183
27 $183	28 $214	29 $221	30 $224	31 $314

Phoenix Copenhagen

Prices for Phoenix Copenhagen

Monthly average prices

About this property

Location

Room options

Standard Double

Standard Single Room

Executive Double Room with a Double Bed Or Twin Beds with

Superior Double

Superior Twin

Junior Suite with

Compact Double Room

Suite with

Twin

Superior Single Room

Guest reviews of Phoenix Copenhagen

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Phoenix Copenhagen

Considering this hotel for your Copenhagen trip?

Prices for upcoming dates

Business details