Pearl & Pebbles Eastbourne

I booked this hotel because it offered WIFI on the rooms and I need it I. The evening as part of my job. I arrived at the hotel to find that whilst a WIFI signal was available, it was impossible to connect. I queried this with reception and it was dismissed with the receptionist telling me that she had WIFI in the reception area. At the end of the evening as I was preparing for bed, I found that towels had not been supplied and again I had to contact reception to have some delivered to me and I also found that there was no toilet paper, which meant another trip to reception to get some. The towels that I was given were filthy and did not use them which mean in the morning I had to go to work and use the showers at work. The website also states that the hotel has a lounge area which was non existent as it is being used as a storage area for building materials. Overall, the business is being sold under misrepresentation and are conning clients out of money. I will never use this hotel again and I will not Recommend It to anyone

The pictures of the hotel and rooms are very deceiving. The hotel needs a lot of TLC. My room, advertised as "deluxe double", was extremely basic. I'm not sure what could constitute the use of the word deluxe. The bathroom was very clean/maybe recently refurbished. The air con system was broken but a stand up fan was provided. The tray for the tea making supplies was broken, such a simple change would make all the difference. The kettle was covered in a thick layer of dust and there was a cigarette burn in my duvet cover. The bed was comfortable however and I slept well until I was awoken by the very loud seagulls - which I know can't be helped! I used the online check in. Customer service on arrival was lacking. I was just handed a key and told my room number. I was not given any other information such as wifi (which didn't work), how to get to my room or the fact that breakfast was not being served. I found all this out from friends who were also staying at the hotel. CHECK PARKING INFORMATION - we were told that the £2.20 (very reasonable) parking permit would be valid until Monday morning from Saturday lunchtime. We the got a parking fine. When we went back to the hotel to enquire we were told they could not help and we would need to speak to the manager but the staff member wouldn't tell us the manager's name. Still need to resolve this issue!

Parking isn't great, but, if you can find a space outsude the hotel, they can sell you a parking permit for a lot less than the cost at the machine...

Lift not working.one cup.and one glass for two people no instructions in room about wi fi and TV not tuned in also no safety instructions.

Dropped a milk in corner of room picked it up and some dirt and fluff was attached to it . But apart from that it was very clean . Very modern . Was described as delux double but not sure why as only difference seems to be a fan . Was a smaller space than imagined . The lift broke down for last two days . It was stuck on -1.lady was very friendly and service 100 per cent . The shower was a bit feeble .

We travelled with a baby, the room was spacious with plenty of room for a cot, buggy and luggage without being cramped. We were located out of the way from other rooms which we liked so we didnt disturbed other when baby cried. We found small issues with the room fittings. The curtains didnt close fully, The shower curtain was too short, Only one bedside table. Facilities provided were coffee, tea, sugar and cups but only one glass and no spoons. We stayed for two nights, a last minute booking, so for what we wanted this suited us fine for our stay. The location was spot on as we could park up for the weekend and everything was within walking distances i.e. beach, restaurants and town. Hotel also offered parking permits for cheaper daily parking which was great.

Firstly, I used your website to book a hotel with parking, this hotel has no parking, just go and find yourself a space on the street (If you can). They think they are running a hotel in India. Young lad was very helpful but the place is a dump. Room was better than the hotel in appearance, ignoring the used cotton bud on the floor, the crumbs on the tea tray, the lack of a teaspoon...I wouldn't book this place if I knew the facts.

The hotel was very scruffy and our room was not as per photos. The bed was comfy and clean, but the side light didnt work and mismatch curtains.

The property and room were very clean, the facilities as expected from profile but several areas unfinished and unfortunately quite noisy. The bathroom had no window covering and had been painted shut so unable to open and weather temperatures quite hot. Water pressure and temperature in bath and basin very poor. Long Murrow but no make up mirror. Final touches not particularly good, no bottled water, biscuits, had to use same cups for 3 days and ask for coffee/milk replenishment. As a person with respiratory issues, real difficulties with having to walk through smokers right outside front door, smoking could be restricted to the pavement space at a distance. Both nights had noise in the corridors in the premises in early hours.

Big hole in wall, smashed window , boarded up . Only one battery in remote control . Lift out of order and was 4 floors high , awful

The room was shocking. Room 107 is both Dirty and shabby. I would have moved out had it been for more than 1 night. No towels, no cup, mould on the walls, taps so wonky they splashed my clothes and wet the floor, The chest of drawers had no bottom, so the clothes fell straight through, the bedside table was chipped and stained, the pillow was yellowed with sweat stains. The window sill, curtains and windows were a disgrace, the carpet was stained - thank goodness I brought slippers to wear. A disgusting experience.

Very disappointing, we booked this based on the photos online and our room was far from it. Dirty carpet, dirty linen and the furniture was old and has seen better times. Room and hotel needs a good clean and new lick of paint. Only plus is location.

Filthy room more vomit/urine stains on the carpet than most student houses. Was asked twice for £25 deposit - first by email, second on arrival. Honestly there was not £25 worth of damage I could have done that wasn't done already. Only good thing was no bed bugs. You'd need to be desperate to stay here. Avoid at all costs.

Paid £125 for the night, bed sheets appalling and lots of stains, room stunk with lots of flys until I demanded that they change the sheets and clean the room properly them when it came to have a shower there was no water! reported it to staff they had a look and said they would be back to fix it in five minutes and never returned. Avoid!!!!!

Has 4 rooms for 10 nights each. Rooms beyond disgusting no apologies. There was even a pigeon in one one night!! Towels filthy beds not made. Emailed rang left messages no response our workers ended up going buying cleaning materials etc and cleaning rooms themselves. I probably have in excess of 10 contractors in hotels each week believe me they don’t complain this was absolutely terrible

Staff were super helpful. Carried my suitcase to my room for me. My room was very clean and the bedding and mattress really comfortable. The single bedroom I stayed in was a good size and the bathroom modern and also very clean

I didn’t like anything about this place it’s filthy and messy my room was disgusting it had pigeon poop inside the room where the window had been left open it hadn’t been cleaned and the shower was covered in brown grime and the toilet was even worse. My door lock didn’t work either so I felt unsafe and vulnerable in the room. Horrendous experience from start to finish. I was told there were no other rooms available so offered a refund ( haven’t had that ) dreadful place I will never return. Absolute waste of money I couldn’t shower it was too dirty didn’t use the kettle that was nasty too so i left at 7.30am as I was desperate to get out of the place.

The room carpet was filthy. The wardrobe door had piece falling off. Bathroom sliding door off runners and could not be closed. Desk and chair very shabby. Would not recommend.

Had to change rooms as soon as I checked in as there were hairs and dirt in the bed. The second room was a little better but still poorly cleaned. Don’t look under the bed !!

the worst hotel I have ever stayed in. Blood everywhere, useless management, didn’t even apologise just touched the blood and said it was fine to sleep on because it had dried. No one at reception over night. Front door left unlocked all night. £50 cash taken on arrival without being told when booking.

Water pressure in the shower was terrible. Luke warm water too. Very scruffy frontage. Rooms not like the pictures at all . tiny bathroom . Bedding was stained.

The hotel is basic, but in a great location. The room was extremely clean - both the bedroom area and the bathroom. Not sure about the aircon, there were controls on the wall but no vents so didn’t seem to make any difference. There are lots of toiletries provided and lots of hot drinks free in the room. The hairdryer was missing from our room, I went to check to get another but there was no one at reception, I called them via phone, but no one answered. This was a slight inconvenience, but in no way ruined our stay. The hotel is nice and quiet and perfect for a reasonable priced, comfortable stay in Eastbourne.

The pictures of the hotel and rooms are very deceiving. The hotel needs a lot of TLC. My room, advertised as "deluxe double", was extremely basic. I'm not sure what could constitute the use of the word deluxe. The bathroom was very clean/maybe recently refurbished. The air con system was broken but a stand up fan was provided. The tray for the tea making supplies was broken, such a simple change would make all the difference. The kettle was covered in a thick layer of dust and there was a cigarette burn in my duvet cover. The bed was comfortable however and I slept well until I was awoken by the very loud seagulls - which I know can't be helped! I used the online check in. Customer service on arrival was lacking. I was just handed a key and told my room number. I was not given any other information such as wifi (which didn't work), how to get to my room or the fact that breakfast was not being served. I found all this out from friends who were also staying at the hotel. CHECK PARKING INFORMATION - we were told that the £2.20 (very reasonable) parking permit would be valid until Monday morning from Saturday lunchtime. We the got a parking fine. When we went back to the hotel to enquire we were told they could not help and we would need to speak to the manager but the staff member wouldn't tell us the manager's name. Still need to resolve this issue!

Whole property very dated, hallways not seen an hoover in who knows how long. No running water in our room so was given key to another room to shower etc, which was full of mould. Positive was the guy in reception who was very polite and did what he could, but the property itself is not good,

Absolutely disgusting and run down hotel. Room we were given nothing like the pictures online, room was a standard room but it was unclean, dated, unsafe and not to a standard. Half boarded up window, mould in the bathroom, broken electrical socket hanging of the wall, bed looked disgusting and bedsheet not fitted properly. This building isn't safety compliant. We left after looking at the room guy on reception didn't care at all. Will be expecting a full refund

The pictures shown when booking are not the same as hotel , the noise when trying to sleep was unreal bedroom next to lift and doors which bang loud , staff were friendy which is only plus , would not recommend to anyone.

The staff are absolutely great here and are really happy to ensure your stay is as comfortable as can be. My room had everything I needed, including a smart TV. The WiFi and everything else worked as it should, and I'll be very happy to return to this quiet hotel at the western end of the beach, where you can take a comfortable beachside walk all the way down to the tea chalet at the foot of the cliffs

We travelled with a baby, the room was spacious with plenty of room for a cot, buggy and luggage without being cramped. We were located out of the way from other rooms which we liked so we didnt disturbed other when baby cried. We found small issues with the room fittings. The curtains didnt close fully, The shower curtain was too short, Only one bedside table. Facilities provided were coffee, tea, sugar and cups but only one glass and no spoons. We stayed for two nights, a last minute booking, so for what we wanted this suited us fine for our stay. The location was spot on as we could park up for the weekend and everything was within walking distances i.e. beach, restaurants and town. Hotel also offered parking permits for cheaper daily parking which was great.

Budget hotel, but still… broken and then taped up window in room.. Double room, but coffee cup , tea spoon only for one…..

Tv was not working as it could not connect to the network. otherwise perfect basic room

The hotel was in an excellent location. The staff were really friendly and helpful. It was a little bit cheap and cheerful, but you get what you pay for. I wasn't execting the Ritz. For the price that I paid, I was really happy with the service and comfort of the room.

We got to the hotel at 10.20, and no receptionist, because theyve closed. We waited for almoat an hour only to be told we have to additional £10 for a late check in (at 10pm). Most ridiculous things ever. No air condion.or.fan in.a hot weather of 25 degree.

The hotel is basic, but in a great location. The room was extremely clean - both the bedroom area and the bathroom. Not sure about the aircon, there were controls on the wall but no vents so didn’t seem to make any difference. There are lots of toiletries provided and lots of hot drinks free in the room. The hairdryer was missing from our room, I went to check to get another but there was no one at reception, I called them via phone, but no one answered. This was a slight inconvenience, but in no way ruined our stay. The hotel is nice and quiet and perfect for a reasonable priced, comfortable stay in Eastbourne.

The hotel was in a stare of disrepair and Dirty didn't like the reception I received when I was checking in I was asked for ID and a further deposit even though I had paid upfront

Very good location and amazing staff

I stayed for three nights to go sightseeing and hiking. The hotel is close to the beach and various restaurants, the train and bus stations are in way distance which is ideal. The staff were very friendly and helpful and allowed me to store my suitcase for a few hours after checkout. I would happily stay there again during my next visit.

The staff are absolutely great here and are really happy to ensure your stay is as comfortable as can be. My room had everything I needed, including a smart TV. The WiFi and everything else worked as it should, and I'll be very happy to return to this quiet hotel at the western end of the beach, where you can take a comfortable beachside walk all the way down to the tea chalet at the foot of the cliffs

Reception staff were friendly. However the photo's on your web site do not represent the actual condition of the hotel and it's rooms.

The rooms was clean and functional. Everything worked and there were no issues with the bathroom. The only thing that let it down was the stained pillows. Staff were friendly as were the other guests. The Hotel is in a good location for the shopping centre, theatre and pubs. Beach is just 2 minutes walk and there are eating establishments close by, literally around the corner.

the worst hotel I have ever stayed in. Blood everywhere, useless management, didn’t even apologise just touched the blood and said it was fine to sleep on because it had dried. No one at reception over night. Front door left unlocked all night. £50 cash taken on arrival without being told when booking.

Convenient location, decent price, comfortable bed, friendly efficient reception - what's not to like!

Tired but acceptable 2 star hotel. A good location for the front and tennis. Helpful staff.

The hotel was in an excellent location. The staff were really friendly and helpful. It was a little bit cheap and cheerful, but you get what you pay for. I wasn't execting the Ritz. For the price that I paid, I was really happy with the service and comfort of the room.

The hotel is basic, but in a great location. The room was extremely clean - both the bedroom area and the bathroom. Not sure about the aircon, there were controls on the wall but no vents so didn’t seem to make any difference. There are lots of toiletries provided and lots of hot drinks free in the room. The hairdryer was missing from our room, I went to check to get another but there was no one at reception, I called them via phone, but no one answered. This was a slight inconvenience, but in no way ruined our stay. The hotel is nice and quiet and perfect for a reasonable priced, comfortable stay in Eastbourne.

Great location near the beach

Nice hotel very close to the seafront , theatres , cinema and the town centre. Room was nice , beds were comfy , and we would stay again

I stayed for three nights to go sightseeing and hiking. The hotel is close to the beach and various restaurants, the train and bus stations are in way distance which is ideal. The staff were very friendly and helpful and allowed me to store my suitcase for a few hours after checkout. I would happily stay there again during my next visit.

The staff are absolutely great here and are really happy to ensure your stay is as comfortable as can be. My room had everything I needed, including a smart TV. The WiFi and everything else worked as it should, and I'll be very happy to return to this quiet hotel at the western end of the beach, where you can take a comfortable beachside walk all the way down to the tea chalet at the foot of the cliffs

The rooms was clean and functional. Everything worked and there were no issues with the bathroom. The only thing that let it down was the stained pillows. Staff were friendly as were the other guests. The Hotel is in a good location for the shopping centre, theatre and pubs. Beach is just 2 minutes walk and there are eating establishments close by, literally around the corner.

Perfect for a stop over before catching the ferry in Newhaven. With Hotels.com we only paid £26.19 for a double room. Bargain! Round the corner from a great bar, the Bohemian with an excellent DJ set and good vibes. Would stay again, very convenient location and near the sea front. Ample street parking and free after 6pm, can always get a permit from the hotel. Quick easy check on. Room was small but didn’t expect luxury, hot shower but not a ‘power’ shower. Pleasant staff at check in.

Website states there's a restaurant but there isn't

The pictures of the hotel and rooms are very deceiving. The hotel needs a lot of TLC. My room, advertised as "deluxe double", was extremely basic. I'm not sure what could constitute the use of the word deluxe. The bathroom was very clean/maybe recently refurbished. The air con system was broken but a stand up fan was provided. The tray for the tea making supplies was broken, such a simple change would make all the difference. The kettle was covered in a thick layer of dust and there was a cigarette burn in my duvet cover. The bed was comfortable however and I slept well until I was awoken by the very loud seagulls - which I know can't be helped! I used the online check in. Customer service on arrival was lacking. I was just handed a key and told my room number. I was not given any other information such as wifi (which didn't work), how to get to my room or the fact that breakfast was not being served. I found all this out from friends who were also staying at the hotel. CHECK PARKING INFORMATION - we were told that the £2.20 (very reasonable) parking permit would be valid until Monday morning from Saturday lunchtime. We the got a parking fine. When we went back to the hotel to enquire we were told they could not help and we would need to speak to the manager but the staff member wouldn't tell us the manager's name. Still need to resolve this issue!

This hotel has been renovated and the room was spotlessly clean and comfortable. Lova on the front desk was very helpful and pleasant. The dining room wasn’t open as that part of the hotel is still being renovated but will be ready soon. The rates were very favorable and I would not hesitate to stay there again.