Is parking available at the hotel?

Parking is available on-site, but it is limited and incurs a surcharge of GBP 18.00 per night for uncovered self-parking. Wheelchair-accessible parking is also available.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available on weekends from 6:00 AM to 10:30 AM for a fee of approximately GBP 20.95 per person. Children aged 12 and younger eat free breakfast.

Does the hotel allow pets?

The hotel does not allow pets, except for service animals, which are exempt from any fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is by 12:00 PM. Early check-in or late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle service is provided for a surcharge of GBP 6.80 per person (one-way) and is available at scheduled times. Guests can arrange the transfer through the hotel.

What accessibility features are available at the hotel?

The hotel offers several accessibility features, including elevators, step-free entrances, wheelchair-accessible facilities, and accessible public washrooms. There are also wheelchair-accessible meeting spaces and a fitness center.

Where is the hotel located in relation to key landmarks?

The hotel is located approximately 5.2 km (3.2 miles) from Heathrow Airport and is within 10.6 miles of attractions such as Twickenham Stadium and Hampton Court Palace. Public transport options are available nearby.

What are the policies for guests staying with children?

Children are welcome at the hotel, and those aged 12 and younger can stay for free when sharing a room with an adult.

Hilton Garden Inn London Heathrow Airport

Average nightly price at Hilton Garden Inn London Heathrow Airport by month, last 12 months (USD)
Month	Average price
January	$104
February	$107
March	$110
April	$121
May	$138
June	$169
July	$171
August	$125
September	$162
October	$130
November	$114
December	$109

What guests think

At Hilton Garden Inn London Heathrow Airport, travellers praise the convenient location near Hatton Cross, quiet rooms, and friendly staff, while common downsides include confusion with a similarly named property, paid or infrequent shuttles, and occasional cleanliness or maintenance issues.

Many guests find the breakfast excellent, though dinner options and opening hours draw mixed feedback. Rooms balance comfort with compact layouts; several mention awkward shower screens and minor issues like noisy fans, AC quirks, or a nonworking TV or fridge. With easy Underground access to Heathrow and central London, limited nearby dining, and on-site conveniences, it suits short airport stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar plus a gym are appreciated, with paid parking (including EV chargers) and a small lobby shop. Airport access is via a paid shuttle with limited frequency/hours or a short walk to Hatton Cross; room service ends late evening.

Related guest reviews

10

Bibi

Aug 26, 2025

·

Stayed 1 night

Big lobby. Expensive shop

10

Kim

Feb 14, 2025

·

Stayed 1 night

Staff were very friendly and helpful. Both our stays were fantastic and breakfast was amazing. The airport buses were convenient too and cheaper than a taxi.

10

Lesley

Aug 19, 2024

·

Stayed 1 night

This place was hopping in the lobby. Huge gathering spaces. Gym was massive. Rooms were very comfortable.

10

Andrew

Apr 14, 2025

·

Stayed 1 night

Very clean property with great rooms. Staff was helpful and professional. Breakfast was a highlight. Very good stay with quick access to the Hatton’s Cross underground station just a few steps away. Only negative was cost of the shuttle service to the terminal.

4

Zeenat

Oct 23, 2024

·

Stayed 1 night

This hotel posts “airport shuttle” as a benefit. However, they don’t tell you that the Hotel Hoppa shuttle only goes from Heathrow Terminal 2 or 3: so if you arrive at a different terminal you have to take a train to Terminal 2/3 to get the shuttle. They also don’t tell you that the shuttle only runs hourly during off peak hours or that it is almost 1/2 hour drive to the hotel. So with all the waiting time for the train and the shuttle , it took almost 90 minutes to get to the hotel after immigration and baggage claim. Very inconvenient and exhausting. I would not stay here again.

10

Louise

Aug 24, 2025

·

Stayed 1 night

Very comfortable stay with plenty of parking costing £18 for 24 hours. Free tube to Heathrow. The room was good and the addition of a fridge was really useful. Make sure you take all the snacks and drinks you want with you though as the small shop in reception is extortionate!

10

joanne

Aug 26, 2025

·

Stayed 1 night

Convenient Heathrow stay , staff friendly , Clean , modern hotel Suitable for price paid Had dinner and breakfast no complaints , would use again Easy parking and Ev charges

8

Michelle

Oct 30, 2024

·

Stayed 1 night

The bed was very comfortable and the room quiet, considering the hotel is beside Heathrow Airport. The rooms were maintained to a good standard and clean. The hotel is in good condition, and the gym facilities suffice.

10

John

Jun 9, 2025

·

Stayed 1 night

Superb breakfast, nice rooms, snacks available for purchase in lobby, easy airport shuttle (for a fee). The only challenge was that the signage at Heathrow is terrible for finding out where to get the shuttle to the hotels around the airport.

10

Melinda

May 7, 2025

·

Stayed 1 night

The hotel is very convenient to Heathrow. There is shuttle service that runs frequently, but there is a charge for it.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms and public areas, but multiple reviews cite bathroom mold, stained or unclean linens, pests or smoke smells, and occasional housekeeping misses.

Related guest reviews

10

Sally

Aug 11, 2025

·

Stayed 1 night

The staff were excellent especially at checkin. The hotel was spotless and very well maintained we always stay here when in London as it’s only 40 mins by tube into the centre

2

Rafael

Jan 18, 2025

·

Stayed 1 night

Very bad experience. The room smelled of tobacco, the power outlets near the bed didn't work, the carpet was beige in former times and is now dirty, the sofa has stains that I don't know if they are grease, poop or sperm. The staff is not unpolite, but rude. In short, I don't recommend it, unless you have no other alternative.

6

JIANYI

Sep 29, 2024

·

Stayed 1 night

There was a cockroach crawling on the floor in my room at night. It was disgusting. The check in was quite slow because the front desk staff seemed don’t know how to check in guests and other staff had to train him so I had to wait a long period of time to watch the training then being checked in.

6

Michal

Nov 2, 2025

·

Stayed 1 night

The room was fine but the bathroom was full of mold on the walls and ceiling. The bathtub walls looked like they had not been cleaned in months.

4

Samantha

Oct 15, 2024

·

Stayed 1 night

Unfortunately after showering my husband found dried gum stuck to our bottom sheet. Given the late hour we resigned ourselves to laying down a towel after he scraped it off. Bathroom was also in need of a better clean and towels had stains. Unimpressed with the cleanliness.

4

Tristan

Sep 27, 2025

·

Stayed 1 night

Unfortunately my wife and I had a below average stay at this Hilton Garden Inn. Our room was not ready until 7:30PM due to a large group of airline crew leaving (hotel did offer two drink vouchers), however we were then put in the furthest corner room that was probably 1/4 the size of a normal room. Not sure why the room even allowed occupancy. While the room was quiet, given it was in the furthest area of the hotel, there was mold growing in the shower. Not what I have come to expect from Hilton and luckily our stay was only for one night.

6

Katherine

Aug 21, 2025

·

Stayed 1 night

Bathroom countertop was dirty with soap stains. Coffee table was dirty with cup stains. All other areas were clean - no issues.

6

ANNE MARIE CHERYL

Jul 11, 2025

·

Stayed 3 nights

Dirty bathroom floors

10

Tom

Jun 8, 2025

·

Stayed 2 nights

Very clean.

2

Ronna

Sep 8, 2024

·

Stayed 1 night

My husband laid in blood from a dirty mattress cover. We got vouchers which we bought bottled water with. Big deal. My husband had blood all over him

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally quiet with comfortable beds, though sizes can be compact. Several mention awkward shower screens that leave floors wet and minor maintenance issues such as AC controls, noisy fans, or a nonworking TV or fridge.

Related guest reviews

6

Jeremy

Mar 27, 2025

·

Stayed 6 nights

Every time we tried calling the front desk, we couldn’t get anyone to answer, one of the times I went down to the front desk to get help, I overheard another guest complain about the same issue. The room was extremely warm and the AC wasn’t cooling the room down and the window couldn’t be opened. Although the substation losing power causing the hotel to also lose power, was beyond their control, we felt the hotel could’ve done more to help facilitate finding alternative places to stay.

6

Tuki

Oct 27, 2025

·

Stayed 1 night

Shower is running slowly,and space in a bathroom is too tight

6

Sandy

Jul 19, 2025

·

Stayed 1 night

Tiny room, thin walls, hadn’t been cleaned properly.

6

Sarah

Jul 5, 2025

·

Stayed 1 night

Beds were very comfortable but the room was tiny! Bathroom was setup very strange with the toilet behind the door and a weird shower door that swung both ways and opened up on a hinge so the water got all over the floor. It was super close to Heathrow airport so it was still a good choice, and breakfast was awesome with lots of options before our flight.

8

Tina

Jul 18, 2025

·

Stayed 1 night

We did not like the bed. It was lumpy and creaky. The mattress in 614 needs replacing.

8

Ian

Jun 4, 2025

·

Stayed 3 nights

It’s an airport transit hotel. Short stays, quick turnaround. It’s location and customer set up is idea for this function. Rooms are good size, and insulated from airport noise. However, managing the inside noise level could be better. Good luck finding any facility yourself in the Heathrow complex.

10

sara

May 18, 2025

·

Stayed 2 nights

I don’t usually write reviews but what prompted me in this case was how QUIET the room was! We rested for a full 24 hours after a very long journey and the sound proofing was nothing short of extraordinary! The room was very clean and comfortable and the staff in general went the extra mile to accommodate our every request. 5 stars earned!

4

Jo

Apr 12, 2025

·

Stayed 2 nights

Lovely hotel but room was really noisy at night with an annoying continuous buzzing sound coming from the bathroom/ extractor fan . Unfortunately had very disturbed sleep as a result of this noise.

8

bernadette

Nov 22, 2025

·

Stayed 1 night

Clean room. TV didn’t work but didn’t use so not a huge problem. Did inform them Room 438

6

Travis

Jul 4, 2025

·

Stayed 3 nights

Location is great if you're looking to stay near Heathrow. Room was fine, a bit small, but it did the job. The bathroom was obnoxious. Shower had small glass panel that covered less than half of tub area. Every shower resulted in puddles of water all over bathroom floor. Because of this and no ventilation fan, bathroom looked and felt a bit dingy.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and accommodating, with smooth check-ins and helpful assistance for transport and early arrivals. Some guests encountered long queues, strict ID/booking policies, difficulty reaching reception by phone, or uneven follow-up.

Related guest reviews

6

Jeremy

Mar 27, 2025

·

Stayed 6 nights

Every time we tried calling the front desk, we couldn’t get anyone to answer, one of the times I went down to the front desk to get help, I overheard another guest complain about the same issue. The room was extremely warm and the AC wasn’t cooling the room down and the window couldn’t be opened. Although the substation losing power causing the hotel to also lose power, was beyond their control, we felt the hotel could’ve done more to help facilitate finding alternative places to stay.

10

Sally

Aug 11, 2025

·

Stayed 1 night

The staff were excellent especially at checkin. The hotel was spotless and very well maintained we always stay here when in London as it’s only 40 mins by tube into the centre

10

Milma

Oct 31, 2025

·

Stayed 5 nights

The staff were very welcoming, understanding and helpful. All this made it a great stay at this hotel.

10

Syed Kamran

Apr 22, 2025

·

Stayed 1 night

Property is excellent . Abegail at the reception was fabulous. She was kind, helpful , patient , and most importantly gave my kids attention and recognition. She made my stay amazing , and i will choose this location again in the future because of her.

10

Daniel

Oct 8, 2025

·

Stayed 1 night

Wonderful front desk staff.

8

Lori

May 29, 2025

·

Stayed 1 night

I booked this hotel so my wife could stay before flying home. The room was under my name with my Expedia account. They would not allow her to book in because I was not there. Have never had this problem before!!!!!!

4

Hope

Oct 30, 2024

·

Stayed 1 night

Lovely hotel but lifts were very very slow so ended up taking stairs multiple times, had problems with my key card and the queues for the desk were really really long. Also no way to control temperature in rooms, and not enough towels provided. Lady who checked me out was very nice and bathroom was great.

10

Michael

Jan 11, 2025

·

Stayed 1 night

The Staff was amazing! My son had a very scary medical emergency and the entire staff made a huge effort into getting him the help he needed and supporting us after. I am forever grateful ! Thank you so much!!!

10

Benjamin

Feb 12, 2025

·

Stayed 2 nights

Thanks for a great stay! We had a stressful and delayed flight, but this place was easy to work with and helpful. An enjoyable part of the trip. Will book here again.

10

David

Apr 22, 2025

·

Stayed 2 nights

The staff are exemplary. Friendly, quality service with a smile was delivered throughout our two day stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Handy for Heathrow with a short walk to Hatton Cross and free Underground rides to the terminals; also feasible for trips into central London. Recurring confusion with another Hilton Garden Inn at the airport leads some guests to the wrong property.

Related guest reviews

10

Steven

Aug 22, 2025

·

Stayed 2 nights

A free underground ride (with an Oyster card) takes you from terminals 2,3,4,5 to Hatton Cross station, about 200 meters from the hotel. Nice breakfast buffet. No plane noise in the room

8

Jerry

Jul 8, 2025

·

Stayed 1 night

Great location close to Heathrow and the London Underground. Clean and wuiet. The staff were very friendly and helpful

10

Melissa

Jul 2, 2025

·

Stayed 1 night

In a terrific spot to get into London. Close to the train station

6

JITENDRA

Jul 11, 2025

·

Stayed 1 night

There are 2 Garden Inn at Heathrow. They did not make it clear. Went to the wrong one. Wasted lot of time and money

8

Rhonda

Aug 2, 2025

·

Stayed 1 night

Nice place to stay overnight before a flight.

8

Ruth

Aug 15, 2025

·

Stayed 1 night

The only issue was that having two hotels with the exact same name… Hilton Garden Innwas confusing I went to the one right at terminal2 thinking I was in the correct place… I was not! Had to get the tube to the hotel slightly further from the airport. More distinction between the two would be helpful Other than that, my stay was fine😊

10

Joan

May 22, 2025

·

Stayed 1 night

Comfortable, clean, quiet, excellent breakfast in the morning. Friendly and helpful staff. We were very happy we chose the Hilton Garden Inn Hatton Cross to stay in. One thing that the hotel could add to it's website is instructions or a map of how to get to the property from the Hatton Cross Piccadilly Line Station. It's a short walk but instructions via GPS aren't particularly easy to follow.

10

Vicki

Oct 22, 2025

·

Stayed 1 night

Easy to confuse this hotel which is a shuttle bus from the terminals and the one with the same name that is in walking distance, which is a bit annoying. Good to stay here if you have an early flight

10

Irene

Nov 12, 2024

·

Stayed 1 night

Really good location for Heathrow and walking distance to Hatton Cross underground station for London

6

Nancy

Jul 7, 2025

·

Stayed 1 night

This was a quick stay the night before a flight, so I don't have a big opinion about the hotel. I DO have a comment about finding the hotel -- for some inexplicable reason there are 2 hotels called Hilton Garden Inn, one of which is right at the airport and you can see it from the spot where you get off the bus. We were so excited to see how close and convenient it was and walked over to check in, only to find out that this WAS NOT our hotel and we then had to find a cab to take us to the correct place. Why in heaven's name wouldn't they name their hotels something slightly different?? Please warn guests to double check and check again which hotel they are staying in. Once we got to the correct hotel the stay was fine, the shuttle bus to the airport in the morning was very convenient, reasonably priced and right on time. The hotel restaurant was mediocre at best, but by that time we were tired and ready to go home so maybe we weren't the best judges.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as excellent and varied. Dinner and bar offerings are mixed, with limited or average menus, early closing, and occasional quality concerns.

Related guest reviews

8

Sharon

Aug 29, 2025

·

Stayed 1 night

Large clean room, ok for 1/2 nights. Bathroom clean, but decor looking tired. Food ok, but limited dining menu. Relatively easy to get to, hotel access by road is not the easiest. Unclear whether the area is caught by the ULEZ scheme as cameras EVERYWHERE!

10

Travis

Aug 27, 2025

·

Stayed 2 nights

Clean with great customer service and a good breakfast buffet

8

David

Feb 25, 2025

·

Stayed 1 night

The room was good however the restaurant food standard was very poor with the meal basically overcooked / reheated.

6

David

Sep 2, 2025

·

Stayed 1 night

Busy but functional hotel. Bar/eating closed bang on 11pm Q: Can I get coffee? A: Yes and I was pointed to a machine in the foyer. Ughh

10

Vanessa

Aug 11, 2025

·

Stayed 1 night

This was a wonderful experience. Friendly staff, great food and lovely breakfast. Highly recommend and will stay here next time.

8

Sam

Apr 15, 2025

·

Stayed 1 night

Everything about the hotel was clean and tidy and smart. The staff are friendly. But the meal in the restaurant was very disappointing. The portion sizes were small even for a restaurant and it would appear that some of the contents of the meal from frozen which should not be the case considering how much it cost. Otherwise, if you’re not going to eat in the restaurant, it was really good.

10

Bradley

Jul 14, 2025

·

Stayed 1 night

Wonderful hotel. Great breakfast

10

Kirsty

Jul 28, 2025

·

Stayed 2 nights

High qualify stop over for a flight. Amazing breakfast. Comfy beds with blackoutsz zero noise.

10

Antonio

Sep 24, 2025

·

Stayed 1 night

The Steak and Devon pie was amazing at the restaurant. Friendly staff and clean room. Overall it was an exceptional experience.

8

Glenisha

Aug 22, 2025

·

Stayed 1 night

The dining closed pretty early.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $102	2 $112	3 $149	4 $149	5 $130	6 $124	7 $114
8 $102	9 $114	10 $133	11 $124	12 $124	13 $114	14 $124
15 $105	16 $110	17 $133	18 $133	19 $105	20 $133	21 $133
22 $105	23 $110	24 $124	25 $124	26 $124	27 $133	28 $133
29 $105	30 $112

Hilton Garden Inn London Heathrow Airport

Prices for Hilton Garden Inn London Heathrow Airport

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed with Sofa Bed

Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Family Room, 2 Double Beds

Deluxe Double Room, 1 King Bed

Family Room, 1 Queen Bed (Connecting Rooms)

Room, 1 Queen Bed

Room, 2 Double Beds

Guest reviews of Hilton Garden Inn London Heathrow Airport

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn London Heathrow Airport

Considering this hotel for your London (and vicinity) trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $190	20 $217	21 $197	22 $266	23 $124	24 $111
25 $102	26 $113	27 $124	28 $120	29 $142	30 $114	31 $110