Kukun Reforma & Downtown
From
$93
/ night
Select dates to see prices and availability
From
$93
/ night
About this property
An outdoor pool, a 24-hour fitness center, and a business center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Each apar...
Location
Located in Reforma, a neighborhood in Mexico City, Kukun Reforma Downtown is near a metro station. Paseo de la Reforma and Antara Polanco are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Alameda Central and Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Autódromo Hermanos Rodríguez or Auditorio Nacional.
Swimming pool
Non-Smoking Rooms
Business Center
Safe-Deposit Box
Garden
Pool Outdoor
Room options
Two-Bedroom Superior Apartment
Room details
1 Full Bed
1 Full Bed
Sleeps 4
893 ft²
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Superior Apartment with City View
Room details
1 Full Bed
Sleeps 2
420 ft²
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Deluxe Studio Apartment with Queen Bed
Room details
1 Full Bed
Sleeps 2
344 ft²
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Two-Bedroom Deluxe Apartment
Room details
1 Full Bed
1 Full Bed
Sleeps 4
732 ft²
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Queen Studio
Room details
1 Queen Bed
Sleeps 2
500 ft²
Private Bathroom
Guest reviews of Kukun Reforma & Downtown
9.3
Superb
Based on 1,145 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Kukun Reforma & Downtown, travelers praise the central, secure setting and modern, spacious apartments with a standout rooftop pool and gym, while recurring drawbacks include heavy street noise, limited or no air conditioning, and service handled mostly by app/WhatsApp.
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What guests think
At Kukun Reforma & Downtown, travelers praise the central, secure setting and modern, spacious apartments with a standout rooftop pool and gym, while recurring drawbacks include heavy street noise, limited or no air conditioning, and service handled mostly by app/WhatsApp.
Many guests highlight friendly, helpful staff. Beyond the apartments, laundry and coworking areas are appreciated, though one key card policies and no post checkout access to facilities can frustrate. Cleanliness feedback is mixed, with numerous reviews calling units spotless while others report hair, dust, odors, or inconsistent housekeeping. Best for travelers who value amenities and location over absolute quiet.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop garden and pool are frequent highlights, and the gym is well equipped; secure key card access is noted. Laundry and coworking are available, but only one key card per room and no post checkout access to facilities bother some guests.
Related guest reviews
8
Wes
Nov 4, 2024
·
Stayed 8 nights
We enjoyed our stay here quite a lot. It’s a brand new property with great facilities and perfect for someone travelling and having to work remotely! We loved the rooftop patio, garden, workspace and pool and our unit was nice. However, there is only one keycard per room which was inconvenient but the concierge could still let us in if we separated. Also, during the day there was loud construction in the units above us as they were obviously still building them. Staying on the 2nd floor there was some street noise so consider some of the premium rooms on the upper levels if that is a concern.
We enjoyed our stay here quite a lot. It’s a brand new property with great facilities and perfect for someone travelling and having to work remotely! We loved the rooftop patio, garden, workspace and pool and our unit was nice. However, there is only one keycard per room which was inconvenient but the concierge could still let us in if we separated. Also, during the day there was loud construction in the units above us as they were obviously still building them. Staying on the 2nd floor there was some street noise so consider some of the premium rooms on the upper levels if that is a concern.
8
Victor
Mar 20, 2025
·
Stayed 1 night
Very nice apartment with good amenities (pool & gym) A couple of annoying things are that they only provide 1 card, despite being 2 travelers; they don't have luggage storage despite saying they do in the website, you cannot use the pool or gym once you have checked out. The last 2 things were very annoying as we had a late flight and wanted to use the facilities
Very nice apartment with good amenities (pool & gym) A couple of annoying things are that they only provide 1 card, despite being 2 travelers; they don't have luggage storage despite saying they do in the website, you cannot use the pool or gym once you have checked out. The last 2 things were very annoying as we had a late flight and wanted to use the facilities
10
Angie
Jul 22, 2025
·
Stayed 1 night
Very calm, clean and friendly staff! The surrounding area got me thinking that maybe I wasn’t going to a nice apartment. But once I got to the building I gained security. They have cards that allow only the tenants to go in, out up and down the building. The busy road there makes sleep hard but they provided plug to help! Although the apartments are espectacular, they provide shampoo conditioners, cooking oil, wifi and many more good things! And there are many restaurants they recommended in the booklet that came with the apartment. The rooftop is chefs kiss! I wouldn’t go anywhere else.
Very calm, clean and friendly staff! The surrounding area got me thinking that maybe I wasn’t going to a nice apartment. But once I got to the building I gained security. They have cards that allow only the tenants to go in, out up and down the building. The busy road there makes sleep hard but they provided plug to help! Although the apartments are espectacular, they provide shampoo conditioners, cooking oil, wifi and many more good things! And there are many restaurants they recommended in the booklet that came with the apartment. The rooftop is chefs kiss! I wouldn’t go anywhere else.
10
Laura
Nov 20, 2024
·
Stayed 7 nights
bien ubicado, excelente gimnasio y coworking
bien ubicado, excelente gimnasio y coworking
10
Andrii
Apr 12, 2025
·
Stayed 7 nights
Enjoyed pool on the roof
Enjoyed pool on the roof
8
Erik
Dec 3, 2024
·
Stayed 4 nights
The facility is beautiful and equipped with nice amenities. However, we encountered a few issues during our stay. The internet in our room was not connecting, and this problem was never resolved. Additionally, we didn't have hot water on the first day, and when we reported it, we were advised to fill out a work order. I believe that when I bring a complaint to someone, they should take care of the work order request themselves. The front desk staff does an excellent job managing the guests coming in and out of the property, but they seem unable to offer solutions for problems that arise. We stayed in a one-bedroom apartment on the second floor, and I would not recommend staying in any unit below the sixth floor. The area is very high-traffic and noisy throughout the day and night. The local culture seems to encourage frequent honking to move traffic, so we often heard car horns and police whistles trying to control the congestion.
The facility is beautiful and equipped with nice amenities. However, we encountered a few issues during our stay. The internet in our room was not connecting, and this problem was never resolved. Additionally, we didn't have hot water on the first day, and when we reported it, we were advised to fill out a work order. I believe that when I bring a complaint to someone, they should take care of the work order request themselves. The front desk staff does an excellent job managing the guests coming in and out of the property, but they seem unable to offer solutions for problems that arise. We stayed in a one-bedroom apartment on the second floor, and I would not recommend staying in any unit below the sixth floor. The area is very high-traffic and noisy throughout the day and night. The local culture seems to encourage frequent honking to move traffic, so we often heard car horns and police whistles trying to control the congestion.
10
Andrea
May 29, 2025
·
Stayed 4 nights
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
10
Dejuan
Sep 5, 2024
·
Stayed 5 nights
Don't let the few reviews fool you , this is a pretty new building, with great amenities from a pool, gym and laundry room. Very welcoming front desk and most things in the area are of easy access. I will definitely be back
Don't let the few reviews fool you , this is a pretty new building, with great amenities from a pool, gym and laundry room. Very welcoming front desk and most things in the area are of easy access. I will definitely be back
6
Antonio
Jul 22, 2025
·
Stayed 8 nights
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
10
Camille
Mar 2, 2025
·
Stayed 3 nights
Very nice, well kept property with a cool wading pool and excellent rooftop garden.
Very nice, well kept property with a cool wading pool and excellent rooftop garden.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many describe apartments as very clean, while others report hair, dust, lingering odors, or missed spots. Housekeeping is not automatic or daily, and some guests struggled to get timely service.
Related guest reviews
10
Adia
Sep 11, 2025
·
Stayed 3 nights
Clean and modern hotel in a walkable area. I felt safe as a solo female traveler
Clean and modern hotel in a walkable area. I felt safe as a solo female traveler
6
Daniel
May 17, 2025
·
Stayed 1 night
La propiedad y amenidades son buenas así como la ubicación, lo que deja demasiado que desear es la limpieza, cabellos en almohadas, baño, asientos y sala, polvo acumulado en ventilador y en las esquinas y pésima limpieza en general, como que pasan el trapo seco y trapeado en seco, lo que hace que esté sucio todo en realidad.
La propiedad y amenidades son buenas así como la ubicación, lo que deja demasiado que desear es la limpieza, cabellos en almohadas, baño, asientos y sala, polvo acumulado en ventilador y en las esquinas y pésima limpieza en general, como que pasan el trapo seco y trapeado en seco, lo que hace que esté sucio todo en realidad.
10
María Fernanda
Jul 18, 2025
·
Stayed 2 nights
Muy limpio. Excelentes instalaciones y seguridad.
Muy limpio. Excelentes instalaciones y seguridad.
10
Ken
Nov 25, 2024
·
Stayed 7 nights
In general it is a nice, clean and safe place
In general it is a nice, clean and safe place
6
Carole
Sep 28, 2025
·
Stayed 2 nights
La ubicación está muy bien, pero lamentablemente el espacio no estaba limpio (pelos en las almohadas, microondas con comida, cobertor extra olía mal). Las cortinas black out tienen un espacio grande entre ellas por lo que entra mucha luz, hay muchísimo ruido de bares, música, coches, etc.
La ubicación está muy bien, pero lamentablemente el espacio no estaba limpio (pelos en las almohadas, microondas con comida, cobertor extra olía mal). Las cortinas black out tienen un espacio grande entre ellas por lo que entra mucha luz, hay muchísimo ruido de bares, música, coches, etc.
10
Luz Estela
Jul 25, 2025
·
Stayed 1 night
No se encantó estaba muy limpia muy amplia muy tranquilo con mucha seguridad muy céntrica volvería a rentar la recomiendo al 100%
No se encantó estaba muy limpia muy amplia muy tranquilo con mucha seguridad muy céntrica volvería a rentar la recomiendo al 100%
2
Itzel
Oct 24, 2024
·
Stayed 1 night
Es la segunda vez que me hospedo aquí, la primera vez fue increíble, el lugar esta muy bien ubicado pero esta segunda vez tuvimos un tema con la limpieza ya que había sangre en las paredes, al comunicárselo a la persona que se encontraba en recepción se portó indiferente y hasta grosera, al final pude comunicarme con alguien de los administradores quien amablemente nos cambió de habitación pero está segunda estaba sucia, si arreglan los problemas con la limpieza el lugar es lindo y en muy buena ubicación .
Es la segunda vez que me hospedo aquí, la primera vez fue increíble, el lugar esta muy bien ubicado pero esta segunda vez tuvimos un tema con la limpieza ya que había sangre en las paredes, al comunicárselo a la persona que se encontraba en recepción se portó indiferente y hasta grosera, al final pude comunicarme con alguien de los administradores quien amablemente nos cambió de habitación pero está segunda estaba sucia, si arreglan los problemas con la limpieza el lugar es lindo y en muy buena ubicación .
8
John
Jun 30, 2025
·
Stayed 15 nights
Overall Kukun Reforma is a very nice place to stay. It is generally in very good repair and feels safe and secure - and on the rooftop there is a lovely garden and swimming pool - and a gym on the floor below. There were some negatives too - the room was not as clean as we would have expected when we arrived and it can be a little noisy - particularly at the weekend. It said there was a room safe - and indeed there is but it is just sitting in the wardrobe and not bolted the wall so it would be pretty easy for a person to pick up the entire box and walk off with it. Still the hotel did clean the room very well when we requested and some of the staff were very good. For example Daniela in reception was very professional, friendly and supportive - and was always happy to help with requests - and she speaks excellent English too. So overall I would recommend Kukun Reforma.
Overall Kukun Reforma is a very nice place to stay. It is generally in very good repair and feels safe and secure - and on the rooftop there is a lovely garden and swimming pool - and a gym on the floor below. There were some negatives too - the room was not as clean as we would have expected when we arrived and it can be a little noisy - particularly at the weekend. It said there was a room safe - and indeed there is but it is just sitting in the wardrobe and not bolted the wall so it would be pretty easy for a person to pick up the entire box and walk off with it. Still the hotel did clean the room very well when we requested and some of the staff were very good. For example Daniela in reception was very professional, friendly and supportive - and was always happy to help with requests - and she speaks excellent English too. So overall I would recommend Kukun Reforma.
10
Aida Ivette
Aug 22, 2025
·
Stayed 4 nights
This is my second time at Kukun . The place is always clean and in good condition. The staff is very friendly and helpful.
This is my second time at Kukun . The place is always clean and in good condition. The staff is very friendly and helpful.
6
Jasmine
May 27, 2025
·
Stayed 14 nights
The stay and room was pleasant (room looks like pictures) but Overall I will rate it as a 3. Great location with a lot of things to do within walking distance, the security was good and you had you use your key to get in and out. For the CONs They were way too conservative with the towels - for two people they only gave us 2 big towels, 1 face towel, 1 hand towel. No towels in the gym, The furniture was small in the living area and could be more comfortable, could be two fans in each room instead of one with it getting so hot throughout the day and night and not being able to leave the windows open b/c the mosquito are so bad. Reason why I gave the cleanliness a 2 b/c there were lots of old, dead mosquitos on the walls, and ceiling with old blood that was very nasty. We also scheduled housekeeping to come at a certain time and they showed up early in our room before we could put our valuables away, and the customer service from everyone didn't feel genuine. They also had a problem with us burning citronnelle incense b/c we were trying to keep the mosquitos away and we kept getting complaints about we were smoking and we were not. Would consider it as an option but look for other places as well.
The stay and room was pleasant (room looks like pictures) but Overall I will rate it as a 3. Great location with a lot of things to do within walking distance, the security was good and you had you use your key to get in and out. For the CONs They were way too conservative with the towels - for two people they only gave us 2 big towels, 1 face towel, 1 hand towel. No towels in the gym, The furniture was small in the living area and could be more comfortable, could be two fans in each room instead of one with it getting so hot throughout the day and night and not being able to leave the windows open b/c the mosquito are so bad. Reason why I gave the cleanliness a 2 b/c there were lots of old, dead mosquitos on the walls, and ceiling with old blood that was very nasty. We also scheduled housekeeping to come at a certain time and they showed up early in our room before we could put our valuables away, and the customer service from everyone didn't feel genuine. They also had a problem with us burning citronnelle incense b/c we were trying to keep the mosquitos away and we kept getting complaints about we were smoking and we were not. Would consider it as an option but look for other places as well.
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AI-generated summary based on recent guest reviews
Rooms
Apartments are modern and spacious with kitchens, but many report heavy street noise, especially on lower or street facing floors. Several note no central air conditioning or only fans or portable units, and some found beds firm; Wi-Fi reliability varies.
Related guest reviews
10
Virginia
May 16, 2025
·
Stayed 5 nights
This place was nice but not a quiet place. 1 had floor #2 and ever night I could hear the cars, my room was facing the street , but the pool was really nice
This place was nice but not a quiet place. 1 had floor #2 and ever night I could hear the cars, my room was facing the street , but the pool was really nice
8
Linda
Apr 26, 2025
·
Stayed 3 nights
The location of property is good ,easy to walk around in historic area, the apartment is big space and condition , the only problem is too noisy due to glass of windows are too thin to block sounds on the street which is heavy traffic in 24 hours ! There is an air conditioner in the units , it is ok with electric fans.
The location of property is good ,easy to walk around in historic area, the apartment is big space and condition , the only problem is too noisy due to glass of windows are too thin to block sounds on the street which is heavy traffic in 24 hours ! There is an air conditioner in the units , it is ok with electric fans.
10
Andres
May 30, 2025
·
Stayed 3 nights
Everything was great.. only this is my room didn’t have ac n dam it got hot at night
Everything was great.. only this is my room didn’t have ac n dam it got hot at night
2
Richard
May 28, 2025
·
Stayed 4 nights
One of the worst hotels I’ve ever stayed at. First night room was 82 degrees and they only provided a small portable tower fan to cool room. They don’t have an air conditioner and rooms get really hot. It’s also extremely noisy in room. They have room only on second level and you hear honking and loud noises all night because rooms aren’t insulated. The bed is terrible as well. It’s extremely hard and small. Highly recommend to not stay!
One of the worst hotels I’ve ever stayed at. First night room was 82 degrees and they only provided a small portable tower fan to cool room. They don’t have an air conditioner and rooms get really hot. It’s also extremely noisy in room. They have room only on second level and you hear honking and loud noises all night because rooms aren’t insulated. The bed is terrible as well. It’s extremely hard and small. Highly recommend to not stay!
10
Alexander Borisovich
Jan 5, 2025
·
Stayed 7 nights
Great location, like-new well-equipped apartment. May be noisy from the street.
Great location, like-new well-equipped apartment. May be noisy from the street.
10
Jose Ramon Lavado
Apr 30, 2025
·
Stayed 20 nights
No hay aire acondicionado y el ventilador es insuficiente para generar una temperatura agradable en las estancias, ya que hay que moverlo de una a otra y es muy ruidosa para dejarla encendida para dormir. Por lo demas, las habitaciones que dan al exterior son muy ruidosas por el trafico... el sistema de ventanas deberia tener un mejor aislante. Por lo demas fue una gran experiencia.
No hay aire acondicionado y el ventilador es insuficiente para generar una temperatura agradable en las estancias, ya que hay que moverlo de una a otra y es muy ruidosa para dejarla encendida para dormir. Por lo demas, las habitaciones que dan al exterior son muy ruidosas por el trafico... el sistema de ventanas deberia tener un mejor aislante. Por lo demas fue una gran experiencia.
8
Erik
Dec 3, 2024
·
Stayed 4 nights
The facility is beautiful and equipped with nice amenities. However, we encountered a few issues during our stay. The internet in our room was not connecting, and this problem was never resolved. Additionally, we didn't have hot water on the first day, and when we reported it, we were advised to fill out a work order. I believe that when I bring a complaint to someone, they should take care of the work order request themselves. The front desk staff does an excellent job managing the guests coming in and out of the property, but they seem unable to offer solutions for problems that arise. We stayed in a one-bedroom apartment on the second floor, and I would not recommend staying in any unit below the sixth floor. The area is very high-traffic and noisy throughout the day and night. The local culture seems to encourage frequent honking to move traffic, so we often heard car horns and police whistles trying to control the congestion.
The facility is beautiful and equipped with nice amenities. However, we encountered a few issues during our stay. The internet in our room was not connecting, and this problem was never resolved. Additionally, we didn't have hot water on the first day, and when we reported it, we were advised to fill out a work order. I believe that when I bring a complaint to someone, they should take care of the work order request themselves. The front desk staff does an excellent job managing the guests coming in and out of the property, but they seem unable to offer solutions for problems that arise. We stayed in a one-bedroom apartment on the second floor, and I would not recommend staying in any unit below the sixth floor. The area is very high-traffic and noisy throughout the day and night. The local culture seems to encourage frequent honking to move traffic, so we often heard car horns and police whistles trying to control the congestion.
10
Andrea
May 29, 2025
·
Stayed 4 nights
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
6
Antonio
Jul 22, 2025
·
Stayed 8 nights
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
10
marshall
May 30, 2025
·
Stayed 5 nights
I loved this apartment/hotel. It is centrally located and not far from various landmarks. I stayed street side and the noise was not a problem if the windows were closed. The apartment was spotless and the internet worked fine. The only problem i had was that the microwave kept blowing a fuse. Had they told me where the fuse box was I would have gladly fixed it myself. Best part was the conciege Daniela she was always there to help or with suggestions. My stay was worth every penny/peso!
I loved this apartment/hotel. It is centrally located and not far from various landmarks. I stayed street side and the noise was not a problem if the windows were closed. The apartment was spotless and the internet worked fine. The only problem i had was that the microwave kept blowing a fuse. Had they told me where the fuse box was I would have gladly fixed it myself. Best part was the conciege Daniela she was always there to help or with suggestions. My stay was worth every penny/peso!
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful. However, communication is mostly via app or WhatsApp with slow responses, check in delays and room assignment issues occur, daily housekeeping is extra or limited, luggage storage is inconsistent, and only one key card is provided.
Related guest reviews
2
Savitri
May 29, 2025
·
Stayed 5 nights
The hotel was okay. The staff wasn’t accommodating. I asked to upgrade my room and no one never reached out to me. I had asked for towels several times during the week and had to wait hours before I could get a towels because house keeping didn’t arrive until 9 am They had no wash clothes and was told no. I had to air dry myself which was the worse. We had to go to another location to hold our bags because we had a very late flight. That location employees was much friendly are and way more accommodating. My stay at this location was not what’s a great one. Overall it wasn’t worth it. I would of pay more for a better experience
The hotel was okay. The staff wasn’t accommodating. I asked to upgrade my room and no one never reached out to me. I had asked for towels several times during the week and had to wait hours before I could get a towels because house keeping didn’t arrive until 9 am They had no wash clothes and was told no. I had to air dry myself which was the worse. We had to go to another location to hold our bags because we had a very late flight. That location employees was much friendly are and way more accommodating. My stay at this location was not what’s a great one. Overall it wasn’t worth it. I would of pay more for a better experience
2
Rigoberto
Jun 30, 2025
·
Stayed 5 nights
Pool was nice. This is not a hotel and for any issue you are referred to a whatsapp agent. It took 45 to check in because they wanted to give me a room with 1 full size bed even though i clearly reserved a two double bed room. They dont clean your room unless you want to pay. I was placed in front of three elevators and a noisy street and nothing could be done by the front desk person that day.
Pool was nice. This is not a hotel and for any issue you are referred to a whatsapp agent. It took 45 to check in because they wanted to give me a room with 1 full size bed even though i clearly reserved a two double bed room. They dont clean your room unless you want to pay. I was placed in front of three elevators and a noisy street and nothing could be done by the front desk person that day.
4
Lisa
May 8, 2025
·
Stayed 11 nights
Staff refused to give us the 2 bed apartment we had booked and spilt my party into 2 studios instead, meaning we had to sleep in the kitchen area, rather than having a separate bedroom. I had a four-day battle with them to get it changed. Staff were deceiptful, and lied to me about other available options. Expedia were of no help either. The place is conveniently located for downtown and the roof terrace is nice. But if you don't get what you paid for and as the flats have dirty floors, are poorly ventilated, hot and noisy, and the electric trips out a lot - it's best to find somewhere else.
Staff refused to give us the 2 bed apartment we had booked and spilt my party into 2 studios instead, meaning we had to sleep in the kitchen area, rather than having a separate bedroom. I had a four-day battle with them to get it changed. Staff were deceiptful, and lied to me about other available options. Expedia were of no help either. The place is conveniently located for downtown and the roof terrace is nice. But if you don't get what you paid for and as the flats have dirty floors, are poorly ventilated, hot and noisy, and the electric trips out a lot - it's best to find somewhere else.
8
John
Jun 30, 2025
·
Stayed 15 nights
Overall Kukun Reforma is a very nice place to stay. It is generally in very good repair and feels safe and secure - and on the rooftop there is a lovely garden and swimming pool - and a gym on the floor below. There were some negatives too - the room was not as clean as we would have expected when we arrived and it can be a little noisy - particularly at the weekend. It said there was a room safe - and indeed there is but it is just sitting in the wardrobe and not bolted the wall so it would be pretty easy for a person to pick up the entire box and walk off with it. Still the hotel did clean the room very well when we requested and some of the staff were very good. For example Daniela in reception was very professional, friendly and supportive - and was always happy to help with requests - and she speaks excellent English too. So overall I would recommend Kukun Reforma.
Overall Kukun Reforma is a very nice place to stay. It is generally in very good repair and feels safe and secure - and on the rooftop there is a lovely garden and swimming pool - and a gym on the floor below. There were some negatives too - the room was not as clean as we would have expected when we arrived and it can be a little noisy - particularly at the weekend. It said there was a room safe - and indeed there is but it is just sitting in the wardrobe and not bolted the wall so it would be pretty easy for a person to pick up the entire box and walk off with it. Still the hotel did clean the room very well when we requested and some of the staff were very good. For example Daniela in reception was very professional, friendly and supportive - and was always happy to help with requests - and she speaks excellent English too. So overall I would recommend Kukun Reforma.
8
Laura
Mar 10, 2025
·
Stayed 1 night
Las amenidades en el hotel son muy buenas. Sin embargo, es muy ruidoso en la noche y así te quedes más de una semana no hacen limpieza, también es importante saber que es imposible comunicarse con las personas de kukun.
Las amenidades en el hotel son muy buenas. Sin embargo, es muy ruidoso en la noche y así te quedes más de una semana no hacen limpieza, también es importante saber que es imposible comunicarse con las personas de kukun.
8
MAYRA
Sep 23, 2024
·
Stayed 3 nights
Great location and building. It is very safe. Guard upfront and you must have key fob. Only downfall is communication is through app and they don’t respond right away. So if you need towels or anything else you won’t get a response right away. Other than that the rooms are spacious with small kitchen and great view from the top. 15-20 minute walk to the Zocalo, very convenient.
Great location and building. It is very safe. Guard upfront and you must have key fob. Only downfall is communication is through app and they don’t respond right away. So if you need towels or anything else you won’t get a response right away. Other than that the rooms are spacious with small kitchen and great view from the top. 15-20 minute walk to the Zocalo, very convenient.
6
Antonio
Jul 22, 2025
·
Stayed 8 nights
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
10
Juan
Nov 17, 2025
·
Stayed 4 nights
Staff were very friendly and courteous and location was very central with easy access to metro stations.
Staff were very friendly and courteous and location was very central with easy access to metro stations.
10
Jessica
Aug 20, 2025
·
Stayed 2 nights
The only issue we had was that our apartment was not ready when we arrived at check check-in we had to wait over 30 mins past checkin time
The only issue we had was that our apartment was not ready when we arrived at check check-in we had to wait over 30 mins past checkin time
10
Eric
Aug 3, 2025
·
Stayed 2 nights
Great property, but a place to store luggage before or immediately after checking out would be a welcome improvement.
Great property, but a place to store luggage before or immediately after checking out would be a welcome improvement.
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AI-generated summary based on recent guest reviews
Location
Central and walkable near Reforma and the historic center, with easy access to public transport and many nearby food options. The area is busy and traffic noise is common day and night.
Related guest reviews
10
Adia
Sep 11, 2025
·
Stayed 3 nights
Clean and modern hotel in a walkable area. I felt safe as a solo female traveler
Clean and modern hotel in a walkable area. I felt safe as a solo female traveler
8
Melissa Darleen
Jun 6, 2025
·
Stayed 4 nights
The property was overall good. It is located in the heart of traffic and in this particular time a massive protest was happening. If you stay here, request a room in the interior part of the building to avoid the loud honking and the early bird noises. The apartment was clean, except for they forgot to sweep up the dog hair. It was equipped with everything you need for a comfortable stay. It is very accessible. The metro bus stop is right outside the hotel. Walking distance from many prime spots. Use the DiDi app to get around. Great coffee shop right in the corner. Oxxo across the street... they accept money transfer, FYI. Tons of Tacos spot around this place. Not far from the Arena Mexico, Lucha in MX is a must! Rooftop chillin is another must here too. We didn't spend enough time there. Enjoy Mexico!
The property was overall good. It is located in the heart of traffic and in this particular time a massive protest was happening. If you stay here, request a room in the interior part of the building to avoid the loud honking and the early bird noises. The apartment was clean, except for they forgot to sweep up the dog hair. It was equipped with everything you need for a comfortable stay. It is very accessible. The metro bus stop is right outside the hotel. Walking distance from many prime spots. Use the DiDi app to get around. Great coffee shop right in the corner. Oxxo across the street... they accept money transfer, FYI. Tons of Tacos spot around this place. Not far from the Arena Mexico, Lucha in MX is a must! Rooftop chillin is another must here too. We didn't spend enough time there. Enjoy Mexico!
8
Marta
Nov 7, 2025
·
Stayed 3 nights
Good location
Good location
8
Chantal
May 27, 2025
·
Stayed 8 nights
Well situated closed to the center in a walking distance. Spacious and confortable apartment. Helpful and kind staff.
Well situated closed to the center in a walking distance. Spacious and confortable apartment. Helpful and kind staff.
10
Lylyana
Apr 1, 2025
·
Stayed 7 nights
We liked that it was close to downtown
We liked that it was close to downtown
8
Douglas
Nov 3, 2024
·
Stayed 5 nights
The property is just a few minutes walk to Reforma and a short walk to Downtown Shopping and the Old Mexico City Culture. Food is available every few steps along with all forms of transportation. The Staff were extremely friendly and helpful. Will definitely stay again DS
The property is just a few minutes walk to Reforma and a short walk to Downtown Shopping and the Old Mexico City Culture. Food is available every few steps along with all forms of transportation. The Staff were extremely friendly and helpful. Will definitely stay again DS
10
Andrea
May 29, 2025
·
Stayed 4 nights
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great
10
Graeme
Jan 17, 2025
·
Stayed 7 nights
Great place to stay, staff were helpful, fantastic location very near Avenida Paseo de la Reforma and safe. I will stay there again for sure.
Great place to stay, staff were helpful, fantastic location very near Avenida Paseo de la Reforma and safe. I will stay there again for sure.
8
Nicolas
Nov 22, 2024
·
Stayed 3 nights
Very safe place to stay. Hotel rooms were clean and required key cards for parking and elevator which made us feel very comfortable. Street noise was a bit much but not the hotels fault. No AC or Heating in the rooms. Just a portable unit; rooms were still very comfortable. Great coffee shop downstairs with easy access to the hotel. Also a little store for snacks and water across the street. The upstarts patio was BEAUTIFUL and the pool was heated! Amazing view of the city at night. We will definitely stay here again.
Very safe place to stay. Hotel rooms were clean and required key cards for parking and elevator which made us feel very comfortable. Street noise was a bit much but not the hotels fault. No AC or Heating in the rooms. Just a portable unit; rooms were still very comfortable. Great coffee shop downstairs with easy access to the hotel. Also a little store for snacks and water across the street. The upstarts patio was BEAUTIFUL and the pool was heated! Amazing view of the city at night. We will definitely stay here again.
10
Juan
Nov 17, 2025
·
Stayed 4 nights
Staff were very friendly and courteous and location was very central with easy access to metro stations.
Staff were very friendly and courteous and location was very central with easy access to metro stations.
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
8
Melissa Darleen
Jun 6, 2025
·
Stayed 4 nights
The property was overall good. It is located in the heart of traffic and in this particular time a massive protest was happening. If you stay here, request a room in the interior part of the building to avoid the loud honking and the early bird noises. The apartment was clean, except for they forgot to sweep up the dog hair. It was equipped with everything you need for a comfortable stay. It is very accessible. The metro bus stop is right outside the hotel. Walking distance from many prime spots. Use the DiDi app to get around. Great coffee shop right in the corner. Oxxo across the street... they accept money transfer, FYI. Tons of Tacos spot around this place. Not far from the Arena Mexico, Lucha in MX is a must! Rooftop chillin is another must here too. We didn't spend enough time there. Enjoy Mexico!
The property was overall good. It is located in the heart of traffic and in this particular time a massive protest was happening. If you stay here, request a room in the interior part of the building to avoid the loud honking and the early bird noises. The apartment was clean, except for they forgot to sweep up the dog hair. It was equipped with everything you need for a comfortable stay. It is very accessible. The metro bus stop is right outside the hotel. Walking distance from many prime spots. Use the DiDi app to get around. Great coffee shop right in the corner. Oxxo across the street... they accept money transfer, FYI. Tons of Tacos spot around this place. Not far from the Arena Mexico, Lucha in MX is a must! Rooftop chillin is another must here too. We didn't spend enough time there. Enjoy Mexico!
10
Angie
Jul 22, 2025
·
Stayed 1 night
Very calm, clean and friendly staff! The surrounding area got me thinking that maybe I wasn’t going to a nice apartment. But once I got to the building I gained security. They have cards that allow only the tenants to go in, out up and down the building. The busy road there makes sleep hard but they provided plug to help! Although the apartments are espectacular, they provide shampoo conditioners, cooking oil, wifi and many more good things! And there are many restaurants they recommended in the booklet that came with the apartment. The rooftop is chefs kiss! I wouldn’t go anywhere else.
Very calm, clean and friendly staff! The surrounding area got me thinking that maybe I wasn’t going to a nice apartment. But once I got to the building I gained security. They have cards that allow only the tenants to go in, out up and down the building. The busy road there makes sleep hard but they provided plug to help! Although the apartments are espectacular, they provide shampoo conditioners, cooking oil, wifi and many more good things! And there are many restaurants they recommended in the booklet that came with the apartment. The rooftop is chefs kiss! I wouldn’t go anywhere else.
8
Nicolas
Nov 22, 2024
·
Stayed 3 nights
Very safe place to stay. Hotel rooms were clean and required key cards for parking and elevator which made us feel very comfortable. Street noise was a bit much but not the hotels fault. No AC or Heating in the rooms. Just a portable unit; rooms were still very comfortable. Great coffee shop downstairs with easy access to the hotel. Also a little store for snacks and water across the street. The upstarts patio was BEAUTIFUL and the pool was heated! Amazing view of the city at night. We will definitely stay here again.
Very safe place to stay. Hotel rooms were clean and required key cards for parking and elevator which made us feel very comfortable. Street noise was a bit much but not the hotels fault. No AC or Heating in the rooms. Just a portable unit; rooms were still very comfortable. Great coffee shop downstairs with easy access to the hotel. Also a little store for snacks and water across the street. The upstarts patio was BEAUTIFUL and the pool was heated! Amazing view of the city at night. We will definitely stay here again.
6
Antonio
Jul 22, 2025
·
Stayed 8 nights
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
Just be aware that this rental is within an apartment building (Nomad Bucarelli) instead of a hotel. The units are spacious. Comes with a self laundry facility. Walking distance to metro stations, groceries, and restaurants. The building has 3 elevators and a nice rooftop (plus pool). Not recomended for light sleepers. The rental unit is on the 3rd floor. You will hear the outside traffic. As it is an apartment, do not expect the ammenities expected of a hotel. There is no room service, no concierge, no turn down service, no luggage storage at the lobby, and no flexibility with early check-in and late check out. To store your luggage, they will direct you to take your luggage across town in one of their other properties. The couch was uncomfortable. No air conditioning.
10
Yahir
Jun 2, 2025
·
Stayed 4 nights
Excellent location and property. The room was nice, clean and had more than I needed. It’s a great location too. I liked the bar across the street with a live band as well, it’s not a part of the property but it’s a close-by place to have a drink and hang out for a while. My only request would be that they add luggage storage before check-in and after check-out.
Excellent location and property. The room was nice, clean and had more than I needed. It’s a great location too. I liked the bar across the street with a live band as well, it’s not a part of the property but it’s a close-by place to have a drink and hang out for a while. My only request would be that they add luggage storage before check-in and after check-out.
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AI-generated summary based on recent guest reviews
10
Mario
Aug 8, 2026
·
Stayed 2 nights
First time here at this hotel. . Its a great location very quaint small kitchenette for you to cook . . No a/c but windows were great for fresh air cleaning ladies were great more friendly than the front desk around the clock security and key card needed roof top garden and pool is cool gym is adequate.
First time here at this hotel. . Its a great location very quaint small kitchenette for you to cook . . No a/c but windows were great for fresh air cleaning ladies were great more friendly than the front desk around the clock security and key card needed roof top garden and pool is cool gym is adequate.
10
John
Jul 18, 2026
·
Stayed 3 nights
Excellent value for the price! We loved our stay here and would return any time we’re in CDMX. Room was spotless and really about the most perfect place I’ve stayed in CDMX (really!!!). Kitchen is fully equipped, with combo washer-dryer in side room. Water is hot with rainfall shower head and consistent pressure. Large TV with all the streaming services. My only small suggestion might be to provide a dustpan with the broom that’s available. Security is always present on ground and furthermore, there is a gate on which you place your key card to gain access to the elevators. This didn’t always work but that turned out to be a “me thing” and not the fault of the building, lol. 14th floor rooftop had a large gorgeous botanical garden (yes, botanical) with jaw dropping 360° views. Lap pool was clean, heated and very comfortable. My friend said gym was nicely equipped. A special shout out to Bernard for his excellent customer service skills, his wonderful sense of humor, and the most efficient check-in process I’ve had in awhile. Keep him around, Kukun!
Excellent value for the price! We loved our stay here and would return any time we’re in CDMX. Room was spotless and really about the most perfect place I’ve stayed in CDMX (really!!!). Kitchen is fully equipped, with combo washer-dryer in side room. Water is hot with rainfall shower head and consistent pressure. Large TV with all the streaming services. My only small suggestion might be to provide a dustpan with the broom that’s available. Security is always present on ground and furthermore, there is a gate on which you place your key card to gain access to the elevators. This didn’t always work but that turned out to be a “me thing” and not the fault of the building, lol. 14th floor rooftop had a large gorgeous botanical garden (yes, botanical) with jaw dropping 360° views. Lap pool was clean, heated and very comfortable. My friend said gym was nicely equipped. A special shout out to Bernard for his excellent customer service skills, his wonderful sense of humor, and the most efficient check-in process I’ve had in awhile. Keep him around, Kukun!
10
MANUEL Alejandro
May 26, 2026
·
Stayed 3 nights
Place was very good in a well located property only minutes away from Bellas artes and paseo de la reforma it had plenty of place to have a coffee or simply get a taco
Place was very good in a well located property only minutes away from Bellas artes and paseo de la reforma it had plenty of place to have a coffee or simply get a taco
10
Daniel
Apr 18, 2026
·
Stayed 7 nights
Kitchen supplies to cook and eat. Central and great location to catch buses and walk
Kitchen supplies to cook and eat. Central and great location to catch buses and walk
10
Lexus
Apr 7, 2026
·
Stayed 7 nights
Cleanliness was very nice
Cleanliness was very nice
FAQs about Kukun Reforma & Downtown
Does the hotel allow pets?
Pets are not allowed at the property; however, service animals are permitted and exempt from fees or restrictions.
What are the check-in and check-out times?
Check-in time starts at 15:00 and check-out time ends at 11:00. Early or late check-in/check-out may be arranged by contacting the property at least 24 hours before arrival.
Where is the hotel located?
The property is located in the Reforma neighborhood of Mexico City, near a metro station. It is close to Paseo de la Reforma, Avenida Presidente Masaryk, Alameda Central, and Chapultepec Park, making it convenient for shopping and enjoying natural beauty.
Does the hotel have a swimming pool?
Yes, the property features an outdoor swimming pool, including a rooftop pool. The operational hours and seasonal availability are not specified.
Are children allowed at the hotel?
Children are welcome at the property. There is no charge for children, but rollaway or extra beds and cribs are not available.
What are the policies regarding extra beds and cribs?
The property does not offer cribs or rollaway/extra beds. Extra-person charges may apply depending on property policy.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 121.71920965118407USD
- 2026-09-20: 87.93035558013915USD
- 2026-09-21: 79.44705124282837USD
- 2026-09-22: 81.39964252471923USD
- 2026-09-23: 76.66126209869384USD
- 2026-09-24: 79.73558512802123USD
- 2026-09-25: 111.74667951889037USD
- 2026-09-26: 117.04991060943603USD
- 2026-09-27: 84.35737320251464USD
- 2026-09-28: 83.66712861557006USD
- 2026-09-29: 83.95723014373779USD
- 2026-09-30: 82.10171011734008USD
- 2026-10-01: 83.46415826034546USD
- 2026-10-02: 107.19615351638794USD
- 2026-10-03: 109.80396701507567USD
- 2026-10-04: 81.93982251739502USD
- 2026-10-05: 81.86356850967407USD
- 2026-10-06: 81.93982251739502USD
- 2026-10-07: 83.00464619750976USD
- 2026-10-08: 82.02888040237426USD
- 2026-10-09: 109.84025926361083USD
- 2026-10-10: 118.2080834877014USD
- 2026-10-11: 108.56763969039916USD
- 2026-10-12: 102.55112228851317USD
- 2026-10-13: 103.90258817291259USD
- 2026-10-14: 103.50214734954834USD
- 2026-10-15: 103.7724475326538USD
- 2026-10-16: 126.12666852722167USD
- 2026-10-17: 133.49978387374878USD
- 2026-10-18: 103.90258817291259USD
- 2026-10-19: 108.56333086166381USD
- 2026-10-20: 102.3926764968872USD
- 2026-10-21: 115.23486029357909USD
- 2026-10-22: 135.93729354400634USD
- 2026-10-23: 158.25147395935056USD
- 2026-10-24: 160.60402438659668USD
- 2026-10-25: 163.22675238800048USD
- 2026-10-26: 169.57230841674803USD
- 2026-10-27: 155.18045261383057USD
- 2026-10-28: 192.5488573989868USD
- 2026-10-29: 253.16432153625487USD
- 2026-10-30: 428.13391086425776USD
- 2026-10-31: 445.02101639404293USD
- 2026-11-01: 381.6135188140869USD
- 2026-11-02: 274.75370791473387USD
- 2026-11-03: 248.49926126098632USD
- 2026-11-04: 194.1172535430908USD
- 2026-11-05: 179.69471047210692USD
- 2026-11-06: 166.48960419006346USD
- 2026-11-07: 152.49524659576414USD
- 2026-11-08: 95.03631478729247USD
- 2026-11-09: 105.15394385147094USD
- 2026-11-10: 106.32520961380004USD
- 2026-11-11: 106.22537089920043USD
- 2026-11-12: 132.70378906936645USD
- 2026-11-13: 159.30556059875488USD
- 2026-11-14: NO DATA
- 2026-11-15: 174.7693689163208USD
- 2026-11-16: 137.01846800308226USD
- 2026-11-17: NO DATA
- 2026-11-18: 135.83027344818115USD
Check-in time starts at15:00Check-out time ends at11:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets not allowed;
Front Desk Services
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; No cribs (infant beds) availableNo rollaway/extra beds available
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of MXN 1000 will be collected before check-in.
- This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.
Popular amenities
Swimming pool
Non-Smoking Rooms
Business Center
Safe-Deposit Box
Garden
Pool Outdoor
Activities
Swimming pool
Garden
Pool Outdoor
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi
Services
Business Center
Safe-Deposit Box
Express Check-In/Check-Out
24-Hour Front Desk
Concierge Services
General
Non-Smoking Rooms
Picnic Area/Tables
Allergy-Free Room Available
Family Room