The Ritz-Carlton O'ahu, Turtle Bay

Name: The Ritz-Carlton O'ahu, Turtle Bay
Address: 57-091 Kamehameha Highway, Kawela Bay, Kahuku, Hawaii, United States of America, Kawela Bay, Honolulu County, US
Price range: US$723–US$1,331 per night
Rating: 8.97

US$2,704

/ night

Avg. for September

The Ritz-Carlton O'ahu, Turtle Bay - Image 1

The Ritz-Carlton O'ahu, Turtle Bay - Room

The Ritz-Carlton O'ahu, Turtle Bay - View from room

The Ritz-Carlton O'ahu, Turtle Bay - Reception

Prices for The Ritz-Carlton O'ahu, Turtle Bay

Select dates to see prices and availability

US$2,704

/ night

Avg. for September

Monthly average prices

Nightly prices at The Ritz-Carlton O'ahu, Turtle Bay average US$872 in the cheapest month (August) and US$2,943 in the most expensive month (October), based on the last 12 months.

Average nightly price at The Ritz-Carlton O'ahu, Turtle Bay by month, last 12 months (USD)
Month	Average price
January	US$972
February	US$1,042
March	US$1,073
April	US$1,152
May	US$981
June	US$1,027
July	US$986
August	US$872
September	US$2,704
October	US$2,943
November	US$1,127
December	US$1,142

Most expensive: October (~US$2,943)

Cheapest: August (~US$872)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor pools or 2 hot tubs. Additional amenities at this resort inc...

Amenities

Business amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Kahuku? This resort has 27997 square feet (2601 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Dining

Grab a bite at Alaia, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Rooms

Make yourself at home in one of the 443 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as safes and desks.

Location

Located in Kahuku, The Ritz-Carlton O‘ahu, Turtle Bay is by the ocean, within a 15-minute drive of Turtle Bay Beach and Sunset Beach. This beach resort is 5.5 mi (8.9 km) from Banzai Pipeline and 6.3 mi (10.2 km) from Pupukea Beach Park.

What's nearby

Turtle Bay Palmer Course(0.1 Miles)
Turtle Bay Faizo Course(0.1 Miles)
Turtle Bay(0.1 Miles)
Turtle Beach(0.1 Miles)
Kuilima Cove(0.2 Miles)
Turtle Bay Beach(0.6 Miles)
Kaihalulu Beach(0.6 Miles)
Hanaka‘Ilio Beach(1.5 Miles)
Kawela Bay Beach Park(1.7 Miles)
Kawela Bay Beaches(2.1 Miles)
Kahuku Farms(3.1 Miles)
Waialee Beach(3.1 Miles)
Velzyland Beach(3.5 Miles)
Sunset Beach(4.1 Miles)
James Campbell National Wildlife Refuge(4.3 Miles)
Daniel K. Inouye Intl. Airport (HNL)(38.2 Miles)
Kapolei, HI (JRF-Kalaeloa)(39.3 Miles)

Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking

Show all

Location

57-091 Kamehameha Highway, Kawela Bay, Kahuku, Hawaii, United States of America

Turtle Bay Palmer Course (0.1 Miles)

Turtle Bay Faizo Course (0.1 Miles)

Turtle Bay (0.1 Miles)

Turtle Beach (0.1 Miles)

Kuilima Cove (0.2 Miles)

Turtle Bay Beach (0.6 Miles)

More location info

Room options

Premium Room, 1 King Bed, Lanai, Oceanfront (Mobility Hearing Access, Roll-In Shower)

Room details

1 Extra-Large Double Bed

Sleeps 3

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed, Ocean View (Mobility Hearing Accessible, Tub)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Suite, 1 Bedroom

Room details

1 Extra-Large Double Bed

Sleeps 3

1450 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Suite, Multiple Beds, Lanai

Room details

2 Large Double Beds

and

1 Sofa Bed

Sleeps 6

725 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Bungalow, 1 King Bed with Sofa Bed, Patio (Mobility Hearing Access, Roll-In Shower)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Bungalow, 1 King Bed, Patio, Oceanfront

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

740 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Patio

Room, 2 Queen Beds, Lanai, Ocean View

Room details

2 Large Double Beds

Sleeps 4

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Suite, 1 Double Bed

Room details

1 Double Bed

Sleeps 4

725 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Premium Room, 1 King Bed (View)

Room details

1 Extra-Large Double Bed

Sleeps 3

478 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Suite, 1 King Bed, Oceanfront

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

725 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed, Partial Ocean View

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Bungalow, Multiple Beds, Patio, Oceanfront (Connecting Bungalows)

Room details

1 Extra-Large Double Bed

2 Large Double Beds

and

2 Sofa Beds

Sleeps 8

1480 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Patio

Bungalow, 1 King Bed, Patio, Oceanfront

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

740 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Patio

Room, 2 Queen Beds, Balcony, Ocean View

Room details

2 Large Double Beds

Sleeps 4

478 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed, Ocean View

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Premium Room, 1 King Bed, Lanai, Oceanfront

Room details

1 Extra-Large Double Bed

Sleeps 3

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Bungalow, 2 Queen Beds, Patio, Oceanfront

Room details

2 Large Double Beds

and

1 Sofa Bed

Sleeps 6

740 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Patio

Villa, 4 Bedrooms, Lanai, Ocean View

Room details

2 Extra-Large Double Beds

2 Large Double Beds

and

1 Sofa Bed

Sleeps 8

2391 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Queen Beds, Lanai, Partial Ocean View

Room details

2 Large Double Beds

Sleeps 4

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Suite, 1 King Bed, Oceanfront (Mobility Hearing Access, Roll in Shower)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Room, 1 King Bed, Balcony, Oceanfront

Room details

1 Extra-Large Double Bed

Sleeps 3

478 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Queen Beds, Ocean View (Mobility Hearing Accessible, Tub)

Room details

2 Large Double Beds

Sleeps 4

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed, Lanai, Ocean View

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Villa, 3 Bedrooms, Lanai, Ocean View

Room details

1 Extra-Large Double Bed

2 Large Double Beds

and

1 Sofa Bed

Sleeps 8

1684 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Club Room, 2 Queen Beds, Balcony, Oceanfront

Room details

2 Large Double Beds

Sleeps 4

478 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 1 King Bed with Sofa Bed, Lanai

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Bungalow, 2 Queen Beds, Patio, Oceanfront

Room details

2 Large Double Beds

and

1 Sofa Bed

Sleeps 6

740 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Patio

Room, 1 King Bed with Sofa Bed, Lanai (Mobility Hearing Accessible, Tub)

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 3

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Suite, 2 Queen Beds, Lanai, Oceanfront (Mobility Hearing Access, Roll-In Shower)

Room details

2 Large Double Beds

and

1 Sofa Bed

Sleeps 6

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Room, 2 Queen Beds, Partial Ocean View

Room details

2 Large Double Beds

Sleeps 4

478 ft²

Air Conditioning

Wi-Fi (Free)

Deep Soaking Bathtub

Guest reviews of The Ritz-Carlton O'ahu, Turtle Bay

Fabulous

Based on 1,008 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of The Ritz-Carlton O'ahu, Turtle Bay highlight a stunning North Shore setting with ocean views, abundant on-site activities, and generally warm, helpful staff, while frequently noting very high prices and the resort’s remote, car-dependent location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Renovated rooms are spacious and stylish, with many praising quiet interiors and layouts, though a few guests mention mattress comfort, occasional pool noise or musty odors, and some note patchy in-room Wi‑Fi. Facilities and activities are extensive—multiple pools, trails, bikes, golf, stables, spa, live music—but pools can be cold or crowded, and dining quality and variety feel mixed with reservations needed at times. Service is often warm and attentive, yet some report inconsistent responses from the concierge, occasional check‑in or billing hiccups, and isolated poor restaurant interactions. Expect relaxed luxury in a scenic, activity‑rich setting with generally friendly service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive amenities and activities include multiple pools (adult and family), a highly regarded fitness center, golf, stables, trails, bike rentals, spa, and live music. Drawbacks include occasionally cold or crowded pools and extra costs for many amenities and parking.

Related guest reviews

Andrea

2 Jun 2025

Stayed 3 nights

Very relaxing, beautiful resort! Good experience at Alaia for dinner. Pool was crowded, beach was beautiful but no beach service, that could be improved as well as nicer beach towels.

Thomas

11 Jul 2024

Stayed 8 nights

The Resort is nothing short of Amazing! The Swimming Pools, Golf Courses, Stables and Beaches were all great. The employees were top notch. The idea of the reusable water bottles along with refilling stations to cut down on waste is brilliant! The rooms were beautiful and the bathroom was huge. I did notice a couple areas that needed repair work like shower tiles but that was extremely minor and in no way lessened the experience. Thanks for a wonderful stay.

Dwayne Leon

2 Jun 2024

Stayed 8 nights

Great vacation Only complaint is I paid $ 50 per day for parking but some parking was blocked for valet parking only , another way to make more money on parking , I don’t feel this is fair to guests

Lisa

24 Nov 2024

Stayed 9 nights

We have stayed at this property 3 other times, this was our fourth. The prices have tripled now that it is a Ritz. It has yet to live up to a 5 star hotel, however. Most of the restaurants serve similar food- not enough variety. Little mistakes with food orders were the norm. Attention to detail is lacking despite friendly servers. They screwed up the billing on our room and had we not been proactive to sort it out, it would have remained a mess. There are no bathrobes in the rooms or lighted mirror for makeup. The pools for more than 1/2 our stay went un heated and was not at all inviting as a result. We thought we had arranged a changing room on our departure- leaving late to give us more time at the beach- only to have to push to get access to a shower because they were fully booked. They seem communication challenged honestly. While they did extend a small discount to us as a result of the billing mess, and send up a charcuterie board to again apologize, it’s just not worth the price tag because the service isn’t equal to the 900+ rack rate for a standard room. Also this hotel now has a ton of small children staying here so it’s great for families but not so much for couples. The adult pool is really tiny and all of the pools are very close together. What we have loved about this property is the proximity to the ocean and the amazing all day sound of surf. That will remain a priority when we consider returning to Hawai’i.

Tyson

4 Nov 2024

Stayed 2 nights

Another amazing review for another amazing stay! The north shore of Oahu is the optimal Hawaii destination and a stay at Turtle Bay is a must! The views from any room you stay in are spectacular, the pools are amazing and love they provide you with Coola sunscreen so you don’t have to buy any or worry about any burns. The food (poke bowl by the pool) and drinks (famous Mai Tai) are things I dream about all year long. Counting down the days to go back and sit at the lobby bar at sunset with drink in hand.

Robert

8 Apr 2024

Stayed 4 nights

Absolutely wonderful stay. There are so many excursions available for the family. We stayed in the oceanfront bungalows. Room was fabulous, had our own parking for the rental car. We rented bikes and rode the trails, a map was provided. The pools are ridiculously cold and need to be heated. There is a hidden jacuzzi by the Sunset bar and that was lukewarm. The beach amenities were great. Food was good at Alilea and Yamaguchi sp? We drove to food trucks Tanaka Farms and Romy's for garlic shrimp. Really good at Tanaka farms. Didn't want to wait the 45 mins for Romy's. The Polynesian Center was an awesome experience, I would recommend upgrading to the buffet. Food was excellent with lots of choices. Overall the hotel was clean and huge. Our Bungalow hosts were exceptional, especially Foia! Really enjoyed the experience and will plan to return with more family!

Scott

17 Nov 2023

Turtle bay resort is my favorite resort on Oahu the pool bar view and bartenders are the best on the island. The patio and views in the room is awesome the grounds and lagoon great for relaxing. The infinity pool and hot tub are excellent only issues should stay open later like 10pm

Aggeliki

11 Jul 2025

Stayed 7 nights

Beautiful Hotel! Loved the location on the North Shore and the gorgeous beaches that surrounded the property. Our family enjoyed the various activities offered by the hotel and booked several activities through them. Outrigger canoe, surf lessons, Pareu painting, shoreline fishing etc. They also had the most amazing Luau on the property as well. Access to so many great activities without having to leave the hotel grounds made our stay even better.

Andrea

24 Oct 2024

Stayed 14 nights

Location is excellent. The hotel itself is beautiful, spacious, and has so many activities on offer. Our room on the third floor had a great view overlooking the pool and surf. Watching the surfers at sunset was a real treat. The complimentary workout classes were fantastic. We also enjoyed going snorkelling every day in Kuilima Cove. Saw resident turtle every day as well as two octopuses and plenty of fish. The only surprise was the daily parking fee. Would have assumed that this is included for hotel guests. Overall, would recommend this place to anyone looking for luxury stay on the north shore.

Jonathan

19 May 2025

Stayed 3 nights

The open air nature of this hotel is excellent. There are several different lobbies and gathering areas/bars, all of which have great views of the ocean from different sides. The fitness center is one of the best we've ever been to in terms of location, view, and equipment. Bathroom lighting could use an improvement… All the lighting was in the mirror and none of it was overhead, so the net effect was kind of dark. One feature we really liked was the free bike rental for one hour… There are many trails along the ocean that you can ride on so it was great. We ate in three of the restaurants, and thought two out of the three were exceptionally good. the little "grab and go" place had a great view, but not really much good food … Everything was premade for breakfast and there was no flexibility to get a vegetarian version of a breakfast sandwich. Overall, this is definitely one of the best hotels in the Hawaiian islands we feel.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and grounds are widely described as very clean following renovation. A few reports cite dirty or over‑chlorinated pool areas, odors or stained linens, and one severe issue in a guestroom.

Related guest reviews

camille

14 Dec 2024

Stayed 3 nights

I enjoyed the beautiful views. The bed was comfortable. I liked the cleanliness. The staff was friendly.

Zachary

1 Jun 2024

Stayed 7 nights

Our stay at Turtle Bay was excellent. Our group had 2 rooms, and while TB was not able to guarantee neither connecting nor adjoining rooms, the front desk staff at checkin did a thorough job of finding room options that best suited our priorities (we ended up on the same floor but in different wings, which worked out great and both rooms had wonderful views and could see each other from the balconies). The rooms were spacious, modern, well maintained, and very clean (like *very* clean - even the vents, filters, and plumbing all looked like they were regularly cleaned & maintained, which is super rare for hotels). If you opened the sliding glass door, you could vividly hear the ocean, beach, and pool activity, but as soon as the door was closed the room was practically silent. Really good sound insulation. TB also doesn't have a price difference for Valet vs Self Parking, which was actually kind of nice. The only cost difference is what you choose to tip (the valet staff is fantastic). My only complaint was that the thermostat in the room only cooled - it didn't have a heating functionality. That said, it's Hawaii and there's not much need for a heater, but there were a couple points on our trip where I wish I had one. In retrospect though, I never asked the front desk if they had a space heater - they may very well have provided one. Overall: fantastic experience; highly recommended; will return. And the North Shore is great as always.

Jon

27 Sept 2024

Stayed 4 nights

Clean and quiet

Habib Frederick

24 Feb 2025

Stayed 7 nights

Hotel placement is superb. BUT unfortunately (and a bait and switch) the hotel is in transition from previous operator to now a RITZ CARLTON and NOT ready for prime time. Uneven service all the way around, unbranded amenities (if you can find them), rough, stained bath towels, very uncomfortable beds and pillows, NOT anything close to the quality we have been accustomed over the last forty years that we have been loyal customers. Disappointing.

Englon

6 Jul 2024

Stayed 5 nights

Everything here was great, I only have one thing not so positive to say and that’s the pool area they have 3 pools, adult and kid and slide area …. The kids pool area was filthy all types of things floating in the pool …. Band-Aid that was there when we got there was still in the pool on the 5th day …. Trash in the pool .. so to say that we didn’t do pool day in the pool because of this also they had a baby walking around naked which was kind of weird that nobody told them to put clothes on the baby no diaper or anything and the baby was in the pool naked.. poop and pee could have came out the toddler at any point …. So that was a bit disturbing that no workers told them to put a swim diaper on the child at least . And the chlorine was so strong in the pool that there is no way you can swim in it …. Your eyes would burn !! I believe once the pool area gets resolved it will be an amazing property !!!! It is very beautiful there .

Rohan

3 Sept 2023

Stayed 5 nights

Cleanliness, professional and welcoming staff

Scott

12 Jun 2024

Stayed 6 nights

Had to have bedding changed twice during stay because of stains on sheets. Food was really expensive and poor quality. Not worth the money at all. Watch for the resort fee and parking.

Pamela

27 Sept 2024

Stayed 7 nights

The Turtle Bay Resort is a beautiful, relaxing place to stay. Everyone is very friendly and welcoming. The property has a very high-end feel without being stuffy or pretentious. There are comfy places to relax inside and outside with the emphasis on natural fibers, woods, and hardscapes. The food is delicious. The sunset spot was my favorite, watching the sunset surfers. My other favorite spot was the comfy chaise on our balcony with the overstuffed pillows. I sat out there for hours watching the waves and the children play in the pool below. The room had ample storage and was extremely clean. The shower was amazing - so huge with both a rain fixture and a hand-held option. The property was large and had many fun hiking/biking trails to explore the area. Overall it was a wonderful place to stay.

Michael

10 Aug 2024

Stayed 3 nights

Interior refurbished, but exterior shows its age. Too many complaints to detail in this review. Poor, poor poor. Definitely not up to traditional Ritz Carlton standards.

JACOB

12 Apr 2023

THERE WAS A DEAD RAT IN OUR AIR CONDITIONING VENTS. MATINANCE FINALLY GOT IT OUT THE DAY BEFORE WE LEFT. WE STILL SMELLED IT, WE ALL GOT SICK, AND OUR 10 YEAR OLD WAS VERY SICK FROM THE SMELL. SHE STILL HAS A FEVER 2 DAYS LATER. BECAUSE, THEY WERE SOLD OUT WE COULDNT GET ANOTHER ROOM. VERY POOR MANAGEMENT AT THIS RESORT...

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, and designed for quiet comfort, with many enjoying layouts and balconies. Some guests mention mattress comfort issues, small second‑floor balconies, intermittent pool noise or damp smells, and spotty in‑room Wi‑Fi.

Related guest reviews

Brooke

13 Feb 2024

Stayed 5 nights

Loved everything. What an amazing property. It’s a 10. If I had to be picky. The one thing I’d say that could improve was our mattress. It’s not a deal breaker - but if your partner moves - you sure do feel it.

Matthew

21 Feb 2023

Stayed 5 nights

Beautiful property. Room was very clean and beautifully appointed. The beach on the property was very nice and clean and the attendants were very helpful and friendly. Breakfast buffet was pretty good but $100 for 2 people seemed a little steep, even for hawaii. Lei Lei's restaurant was very good. Very nice that they had an adult's only pool. They gave us a late checkout which was very much appreciated. Everyone we dealt with was very nice. Only dislike was that we stayed on the second floor and the balcony on these rooms was tiny- no room for any chairs. Wish we would have known this but all the pics show the bigger balcony. Overall, would definitely recommend this hotel

Christine

27 May 2025

Stayed 3 nights

Our sheets and room had a damp smell throughout our stay. Staff were courteous and switched sheets upon request, however it still had the smell after. Not sure if smell was coming from the AC

JOEL

9 May 2024

Stayed 3 nights

Internet connection in the room is not so good

Toshiko

10 Aug 2025

Stayed 1 night

Food and service of the restaurant can be better considering of the price. Basically good, but noise from the pool area was always heard from the room.

Craig

28 Dec 2022

Stayed 2 nights

Our stay at Turtle Bay was nice. However the beds need to be replaced. The mattress was entirely too soft to the point of back ache.

Sarah

14 Jul 2025

Stayed 4 nights

My stay at The Ritz Carlton O’ahu, Turtle Bay exceeded all my expectations! I arrived early and was anticipating needing to wait a bit to check-in to my room, but to my delight, my room was ready AND I received a free room upgrade to ocean view. I almost fainted when I got to my room and saw the view I had from my lanai! All of the staff was warm, welcoming, helpful, and knowledgeable about the island and activities. The staff went above and beyond to ensure that me and my family had the most perfect experience. The only thing I made note of is that there are people not staying at the property that come to visit, and they try participating in the activities that are exclusively for hotel guests - this happened twice for activities I was attending (lei making and hula dancing). I was surprised that non-resort guests were allowed to participate. That’s what our resort fees go towards, I believe. Anyways, that was minor in the grand scheme of things. This resort and the staff are top notch! I had the best time here and wept when I had to leave. I hope to return someday.

Debra

4 Aug 2025

Stayed 3 nights

This resort exceeded my expectations in every way! The property is stunning. Our room was beautiful, clean and quiet. The staff was friendly and very helpful. I enjoyed every moment at this resort and look forward to returning.

Harold

11 Aug 2025

Stayed 5 nights

This resort is top notch. The rooms are extra large and I loved the workout room…this is not the typical resort, but absolutely earned the 5-star rating.

Jonathan

19 May 2025

Stayed 3 nights

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as warm, welcoming, and attentive across the resort and bungalows. Inconsistencies appear at times, including slow or unresponsive concierge, check‑in or billing issues, and isolated poor restaurant experiences.

Related guest reviews

Lisa

24 Nov 2024

Stayed 9 nights

Numsiri

14 Jul 2024

Stayed 3 nights

The only thing that may have justified the high price per night was the beautiful property and location. Other than that...no sense of traditional hospitality you'd expect from a 4-star hotel. The service quality was average and appears selective at times. We found out at checkout that the hotel was unsurprisingly owned by a private equity firm. Lastly, and this is what ruined the whole stay for us, the ignorance shown by the staff at the Sunset restaurant at the pool side. We planned to have dinner there. When we arrived, we were completely ignored by the staff. I approached one waiter and got a curt answer that this is a walk-in only and if any table becomes available we can sit. Meanwhile, there were 3 small tables put together with a 'reserved' sign right next to where we stood. While in shock of the unwelcoming attitude, one lady customer stood up and asked if we would like to take her table. I was surprised but sensed that she sensed the rudeness from the staff towards us and was trying to help because there were still plenty of food on her and her friend's plates, but she insisted they were leaving anyway. We reluctantly took the table and after sitting down and having no appetite left, the restaurant staff and someone who looks like a manager started separating the 3 tables with the 'reserved' sign and make them available, then one family who arrived after us was promptly seated. What did we do? Got up and leave as fast as we could!! It's 2024?!

HAE IN

5 Sept 2024

Stayed 2 nights

Everything is convenient. But response is very slow whenever we request something.

Susanne Kelley

14 Sept 2024

Stayed 6 nights

Spectacularly beautiful property with super friendly and helpful staff. Shout out to the night manager Michael who supported us through a scary health emergency requiring an ER visit. My only disappointment is that there is no hotel transportation from the hotel to local areas. No way to get home from the ER - we had to impose upon a kindly stranger. No way to get to the pharmacy for medications except the public bus. With a parking lot full of property owned vehicles, it seems there should be SOME means of supporting guests without a rental car, for emergent situations such as this.

Joseph A

13 Jul 2025

Stayed 7 nights

Great hotel and even better staff!!

Cordelia

3 Jul 2025

Stayed 10 nights

The staff at this resort is exceptional- kind, helpful, unobtrusive and thoughtful. The property is beautiful and well maintained. We saw sea turtles, monk seal, and a variety of species of fish while snorkeling.

laura

26 Dec 2024

Stayed 5 nights

Wonderful getaway, amazing views on to the Ocean. Well trained staff who want to really look after you. Sunset leaves you speechless. Food choice and quality excellent. Extra treat when the turtles come to visit.

Johnny

22 Aug 2025

Stayed 5 nights

While the property itself is beautiful, my overall experience did not meet expectations, particularly given the price point. The resort felt overpriced for the value offered. There were relatively few organized events and activities, and breakfast was surprisingly expensive compared to similar luxury properties. Service was also an area of concern. Staff were not especially helpful in guiding guests through the resort’s events or amenities. Information was unclear, and I often felt expected to “figure it out” on my own. On multiple occasions, calls to the concierge went unanswered, leaving me to walk to the front desk just to get assistance. Considering the resort’s remote location—over an hour from the airport—paired with the high nightly rates, lack of service consistency, and limited programming, I cannot recommend this property. For the same cost, there are other resorts in Hawai‘i that offer a more seamless and welcoming guest experience.

Andrew

7 Aug 2024

Stayed 3 nights

Everything was excellent other than the check in. They installed a new computer system a couple of days prior to our check in and they were having issues. Had to wait quite a bit in line to check in. Actually didn’t have our reserved room, but made amends. The hotel and grounds were outstanding. A lot of add in’s and options. Very friendly staff. Very nice stay.

Michael

22 Mar 2025

Stayed 5 nights

The property was beautiful and the service was good for the most part. We stayed in the bungalows and therefore there is dedicated service to those rooms and that service was spectacular and very personal. Upper Management at this place should be fired and completely replaced. There are very few food options on the property and surrounding area, somehow they thought it was okay to block out the restaurants, canapies, and spa for a single group. Therefore all the other paying guests were outta luck. Compounded by the fact that this group rarely showed up to the blocked times. For that reason we docked 1.5 stars from the review.

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Location

Spectacular North Shore setting with beaches, sunsets, snorkeling in Kuilima Cove, and on‑property trails; many enjoy being away from Waikiki crowds. The location is remote and over an hour from the airport, so a rental car helps.

Related guest reviews

Kelly

23 Jul 2025

Stayed 3 nights

Excellent customer service. Beautiful grounds. Access to several beaches.

Jacob

21 Jan 2024

Stayed 6 nights

Beautiful, but very far from the airport and very expensive transportation to and from hotel

Naaman

13 Jun 2024

Stayed 6 nights

Everything is available there with out much worry. Close to other available attractions.

Clifford

2 Nov 2024

Stayed 4 nights

Beautiful setting on the North Shore of Oahu. Excellent amenities and right on a nice beach.

Laura

24 Jun 2024

Stayed 7 nights

Beautiful and calm lobby and property. If you want to be away from the busy Waikiki area, this is the place to go.

Emre Can

14 Jun 2024

Stayed 4 nights

The setting, food options, the beaches, the view from rooms. Fantastic place.

Carlos

23 Feb 2024

Stayed 8 nights

Turtle Bay Resort is located on the most beautiful location at the North Shore in Hawaii! Great place to take the whole family for a nice vacation. If Surfing is your thing, Sunset Beach and other amazing spots are close by. Will be back next year for sure!

Jessica

15 Jun 2025

Stayed 7 nights

My husband and really I enjoyed our weeklong stay here, away from the crowds of Honolulu and Waikiki. Some people said they thought the resort was crowded, but we didn't find that true for us (we went in June). It was definitely worth the hour+ drive to stay on the North Shore. We loved all the hiking trails on the property with many "hidden" beaches all to ourselves (and a couple of turtles). We made use of the free bicycles as well, and they also have horses for those who want to ride. Our room/bathroom were spacious and comfortable, and the food at Beach House by Roy Yamaguchi was especially delicious. We hope to make the trip again someday!

Robert

11 Apr 2025

Stayed 4 nights

If you are looking for a quintessential, tropical Hawaiian vacation look no further than the turtle Bay resort. From the second you walk in to their area, bright lobby with views of the waves and ocean on both sides you will never wanna leave. The area is peaceful and rural. Do not expect any nightlife other than what you make at the hotel. Food options are limited, but easy enough to deal with for a week. I was hesitant to even go to Oahu because of the amount of people that found the North Shore and turtle Bay resort to be everything I ever wanted in Hawaii, and better than anything that we’ve had on the other islands

Andrea

24 Oct 2024

Stayed 14 nights

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Dining

Dining feedback is mixed: several guests enjoyed restaurants, club lounge, and poolside options, but others found limited variety or early closures and recommended reservations. Prices are often viewed as high relative to the food quality.

Related guest reviews

Dennis

28 Feb 2024

Stayed 9 nights

The facility and location are beautiful. I would almost give it 5 stars in every category, but with the acception of food. I thought the food prices for the food quality weren't worth it. The 1st evenings dinner, a shared appetizer, I had fish and my wife had chicken, two deserts and diet cokes. Total price after tipping was about $210. The fish was over cooked and the chicken tough. 2nd evening we were not as hungry so we shared an entre, split a salad and a dessert with diet cokes. $150. The entre was good and the the salad was not. So rather than just eat on site during our 9 day stay, we were looking for other places to eat . We found the grocery store in Laie and the food carts to be our best option. We also requested a microwave for the room.

Susan

24 Jul 2025

Stayed 7 nights

Gorgeous property, lots of dining options.

Helen

20 Feb 2024

Stayed 7 nights

All of the employees went the extra mile to be friendly and courteous. The service we received was excellent, especially from the valets. Wish there had been more dining options. I had bariatric surgery a few years ago and can't even eat a child's portion, yet was not able to order from the keikei menu.

ANIL

13 Aug 2024

Stayed 7 nights

It's our second time coming to Turtle bay resort and pleased with our stay again. Hotel and amenities are top notch. Only downside is restaurants. Breakfast buffet is great but dinner menu is so poor. They need to give people more option with deeper dining menu at restaurant.

Kiley Jon

10 Jun 2025

Stayed 5 nights

The only con is the limited amount of restaurants nearby. The hotel restaurants is really your only choice. The restaurants were great, but ridiculous pricing.

Leila

24 Jun 2024

Stayed 5 nights

Turtle Bay Resort is absolutely stunning! My fiance and I stayed here for a wedding nearby and had an incredible experience all around. The staff were super warm, friendly, efficient, and knowledgable and the grounds and resort itself were immaculate. I also had a very positive experience at their spa where I got my hair and makeup done. Their cafe is delicious and their pools and cabanas are wonderful. Don't even get me started on the views :) 10/10!

Robert

4 Mar 2025

Stayed 5 nights

Great property, good resturant options, wonderful service. Food was a bit over priced.

John T

19 Sept 2023

Stayed 7 nights

Everything was great except for their so called signature restaurant Alaia. We both had the $90 Filet which was the same quality you could get at any road side diner. My wife’s steak had a vein of fat running through the middle and the sweet potato side was inedible. When we complained to the waiter who looked like he should be working as a butcher at a grocery store he offered to replace it with the smashed Parmesan potato’s. When they showed up 30 seconds later they were dry and hard like they had been sitting under a heat lamp for the last 2 hours. When we got the check which was over $300 we saw that he had charged us for the new potato that was also inedible! We complained to the concierge and the front desk about our experience but nothing was done about it. This is absolutely one of the worst restaurant experiences we have ever had. Do yourself a favor and go to The Beach House offsite they are a high end restaurant that knows what their doing and it cost half as much!

Mitchell

26 Jan 2024

Stayed 11 nights

Great resort! Everything is five star, except it is ridiculously expensive for food, drinks and spa. Same things are 1/3 - 1/2 the cost outside the resort.

CHRISTINE

26 Jul 2025

Stayed 5 nights

Beautiful resort, we enjoyed our time there. Reason for 4 stars is because of the food and everything being overpriced. Bed pillows could have been better. Roy’s is the best restaurant there- the other places did not have great food and it’s very expensive. If you’re going to gouge on pricing - at least make the food taste good. Sunscreen that costs $10 at home was $40 in the gift shop. I get that resorts charge a higher price- but 4xs the amount is just gross. It does affect your stay when everything is so overpriced.

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Timothy

3 Aug 2026

Stayed 4 nights

Exceptional hotel with the best location, views, and amenities. Loved all the activities.

Paula

26 Jul 2026

Stayed 3 nights

This hotel lives up to what you would expect from a Ritz. It was a wonderful, relaxing and enjoyable stay.

Cynthia

16 Jun 2026

Stayed 7 nights

Love coming back here every year, the staff is amazing and some even remember us.

August

14 Jun 2026

Stayed 3 nights

Not worth the money for the price. Never did find any good food at the resort. Want a better option, four seasons down the road is 5 star quality

DAVID

8 Jun 2026

Stayed 1 night

Excellent hotel

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Security deposit

USD 300 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about The Ritz-Carlton O'ahu, Turtle Bay

Is parking available at the property?

Self parking is available on-site for a fee of USD 50.26 per night, which includes in/out privileges. Valet parking is also offered at the same rate. Reservations are not required.

Is breakfast offered at the hotel?

Breakfast is available, and guests can enjoy breakfast in the room. Specific details on the type of breakfast and serving hours were not provided.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a pet deposit of USD 250 per stay and a pet fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. Specific details about accessible rooms and bathrooms were not provided.

What is the location of the hotel in relation to nearby attractions?

The property is located in Kahuku, by the ocean, within a 15-minute drive of Turtle Bay Beach and Sunset Beach. It is approximately 5.5 miles from Banzai Pipeline and 6.3 miles from Pupukea Beach Park.

Does the hotel have a swimming pool?

Yes, the property features five outdoor swimming pools, including a heated pool and a children's pool. Specific operational hours and seasonal availability were not provided.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

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Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $844
20 $797	21 $766	22 $776	23 $776	24 $793	25 $766	26 $777
27 $766	28 $921	29 $839	30 $1,047

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 21 years old.

You'll be required to pay the following fully refundable deposit.

Deposit: USD 300.00 per stay

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-064-482-0992-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.

Uncovered self parking fee: USD 50.26 per night (in/out privileges)
Uncovered valet parking fee: USD 50.26 per night (in/out privileges)
Pet deposit: USD 250 per stay
Pet fee: USD 150 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,023	2 $1,010	3 $723
4 $723	5 $723	6 $800	7 $821	8 $1,331	9 $821	10 $907
11 $1,017	12 $909	13 $921	14 $957	15 $905	16 $949	17 $921
18 $821	19 $812	20 $812	21 $949	22 $949	23 $949	24 $949
25 $853	26 $849	27 $812	28 $821	29 $821	30 $812	31 $812