Name: Empire Inn & Suites
Address: 23 Gasoline Alley East, Red Deer, Canada, Red Deer, Alberta, CA
Price range: US$58–US$71 per night
Rating: 7.58

What guests think

At Empire Inn & Suites, reviews are mixed: some guests found clean, updated, budget-friendly rooms and welcoming staff, while others reported serious cleanliness problems including pests, smoky odors, and maintenance issues, plus high deposits and inconsistent check-in experiences.

Location earns mixed feedback: convenient to the highway and Westerner Park, yet several guests felt the area was sketchy, with occasional troubling activity. Rooms are older with some remodels; kitchenettes are common but often lack cookware, and noise from traffic or other guests is noted. Overall, expect a basic budget stay where value varies widely by room and block.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

2

Nicole

20 Apr 2024

·

Stayed 1 night

It was hands down one of the sketchiest places I have ever stayed and it was more expensive than a lot of other nicer places in the area, I only picked it because the photos make it look decent and I was able to use a booking credit for some of the cost. The outlets didn’t work in the room, the bedding was filthy, the microwave/mini fridge were filthy, the door had been broken through and the door frame was cracked apart and the bolt was ripped from the wall while the door itself had almost a dozen baseball sized dents that looked like they were made by a hammer, it was SO LOUD all night because of the clientele, multiple drug transactions took place in the parking lot, I was followed to my room and harassed multiple times by people who were under the influence, and I had to move my car across the parking lot for fear of a 20ft length of rain gutter tearing itself of the roof in the wind and landing on my car because it was hanging down a few feet

10

Linda

28 May 2025

·

Stayed 4 nights

Elevator and breakfast clean

4

Scot

2 Sept 2024

·

Stayed 1 night

You get what you pay for. Crack head partiers in the parking lot. Knocking on my door all day amd partying above me all night If i was a single.woman, run for the hills

6

Karyn

12 Apr 2024

·

Stayed 1 night

The guy that did check in had to phone someone because he didn’t know how to complete the check in process which caused a 10 minute delay. The room stinks of cigarettes even though it is apparently a non-smoking room. There are dents in the doors, walls, fixtures. There is paint missing from gouges on the walls. TV didn’t work and had to have maintenance help. There are rough and colourful people around the property at all hours of the day and night. People could be heard yelling at each other in the middle of the night, outside and inside the rooms. I would not recommend or stay here again.

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Cleanliness

Feedback varies: several guests reported dirty rooms, smoke smells, pests (including bed bugs and ants), and visible grime, while others found areas or rooms clean and recently refreshed.

Related guest reviews

4

Pearl

26 Jul 2023

·

Stayed 1 night

The bathroom sink was stained brown. Looked like dirt was in it but it wouldn't rub off. Very dirty old sponge was on the counter I'm assuming to be used to clean dishes. New sponges can easily be bought for cheap at the dollar store instead of leaving old dirty ones for new guests.The air conditioning unit didn't blow cold air and was more like a fan. The room smelled like smoke. There were ants in the kitchen.

4

Keith

1 Dec 2025

·

Stayed 1 night

It was dirty behind the bed and the curtains we're see through.

2

Leslie

9 Apr 2025

·

Stayed 3 nights

I will never stay at this motel again. the room was not properly cleaned. There was dirt and mold in the bathroom. No coffee pot in the room. And the room had a kitchenette, but no cups. In general, I will never stay at this motel again

2

Lynn

1 Aug 2025

·

Stayed 1 night

I was talking to a couple who was staying in two doors down from us and they had cockroaches and bed bugs in their room

2

Jody

25 Jul 2024

·

Stayed 3 nights

Super dirty!! Sheets had stains and burn holes! Ants everywhere!!!! On the beds in the sinks all over anything you have in a garbage can! Floors filthy! Don’t get me started on the toilet! Eww!! And to top it off the “women of the night” being brought in and out all hrs of the evening. Wowzers

4

Veronica

13 Jun 2024

·

Stayed 1 night

Very musty and stinky like smoke. All my things smell disgusting now. Including my jacket and purse.

2

Marnie

29 Sept 2025

·

Stayed 1 night

The room had bed bugs. They did let me check out and reimbursed me.

2

Michael

14 Jan 2025

·

Stayed 1 night

One word BED BUGS!!

2

Anna

10 Nov 2023

·

Stayed 2 nights

It was unclean and smelled bad

2

christopher

8 Jun 2025

·

Stayed 1 night

The room we had was dirty. There were layers of dust and grime on the baseboards etc. The bathroom vent is filthy. The door hooks fell off the door. It really needs deep clean. Disappointing because the recent reviews were positive.

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Rooms

Rooms are older with some remodels; comfort and size suit budget stays, but noise from traffic or upstairs rooms is common. Kitchenettes appear in many rooms yet are often under-equipped; some HVAC and mattress issues are noted.

Related guest reviews

8

Vance

26 Oct 2024

·

Stayed 2 nights

Great place to stay however sound proofing could use some work

10

Jordyn

11 Dec 2023

·

Stayed 1 night

Jucuzzi suite was great 👍

4

Carolyn

22 Apr 2024

·

Stayed 2 nights

The heater did not work. There was no housekeeping so the coffee supplies and paper cups weren’t replenished and the kitchenette was not equipped. No toaster or dish soap. No coffee cups, Kleenex or paper towels or dish towels or dish cloths

6

John

30 May 2025

·

Stayed 3 nights

Freshly updated room, good bed, shower was good. A bit of noise from the busy highway but wasn’t an issue for me. Overall a good stay

10

Lynn

24 Feb 2025

·

Stayed 2 nights

My friend and I stayed at this hotel and it was fantastic before we got settled into our room we checked the beds and they were all clean, bug free. We enjoyed having our own fridge cooktop and big sink and there was a big countertop. The beds were okay slept very well. The TV is not smart so no Netflix or anything but we had a tablet that we watched Netflix on. There was only one big plate one small plate very little silverware and one big pot one small pot and one frying pan everything worked very well for us we would be staying at this place again.

4

Calvin

21 Nov 2024

·

Stayed 7 nights

Decent for a work stay. Room had a kitchenette

6

LORRAINE

29 Apr 2024

·

Stayed 4 nights

An older property. Very noisy from unit above. Clean but we were in a non-smoking unit that smelled of smoke.

4

Ken

18 Apr 2024

·

Stayed 1 night

Looks good on the outside, however the room had a bad oder more like smoke in a non-smoking room. The sink and tub drained very slow. The mattress needed replacing, was a bit worn. The light switch plate was broken and needed replacing. Door seal was inadequate allowing light and air to come through.

8

Taneesha

3 Aug 2025

·

Stayed 1 night

It was comfortable to sleep and the room size was nice! The man who checked us in was awesome! Buuut it seemed sketchy and a bit just ran down

6

Karyn

12 Apr 2024

·

Stayed 1 night

The guy that did check in had to phone someone because he didn’t know how to complete the check in process which caused a 10 minute delay. The room stinks of cigarettes even though it is apparently a non-smoking room. There are dents in the doors, walls, fixtures. There is paint missing from gouges on the walls. TV didn’t work and had to have maintenance help. There are rough and colourful people around the property at all hours of the day and night. People could be heard yelling at each other in the middle of the night, outside and inside the rooms. I would not recommend or stay here again.

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Service

Staff are often described as friendly and helpful. However, guests also cite high or cash deposits, check-in delays, room-allocation problems, overcharge concerns, and inconsistent follow-up or policy enforcement.

Related guest reviews

4

Ian

11 Aug 2024

·

Stayed 1 night

There were people smoking and drinking outside their room, despite a posted policy forbidding it. The man cleaning up the parking lot joked with them, picked up garbage and moved on. The bathroom floor and room floor had built up grime from it not being mopped properly. The television and cable were unplugged and the remote had dead batteries. There was no coffee available in the room. When I asked for a late check-out (1 hour more) it was refused even though I gave up a kitchenette room for a regular one. If you can get a room at the Western Budget, stay there instead!

10

Derek

9 Jun 2025

·

Stayed 2 nights

Best bang for your buck in red deer, great rooms, friendly staff!

4

Daniel

3 Nov 2024

·

Stayed 2 nights

When I arrived early for check in, I was told very curtly that my room would be ready at 3pm. I returned at around 2:40pm, got my keys, and payed the $200 deposit (pretty high and actually cost more than what I paid to stay for two nights) and was told the room would be ready at 3pm. I waited in my car, and at 3:15, the room was still not ready (highly unprofessional cleaner who enjoyed taking his sweet time regardless of the check in time). I started to walk back inside to ask, and was shouted at by i'm assuming the receptionist in the parking lot that it would be just five more minutes. I saw the cleaner, and despite saying I needed to be in the room asap since I had a place to be at 4pm, he reiterated the 5 minutes. 10 minutes later, he was still not done so I went inside to ask what the holdup was. Begrudgingly, the same receptionist said she would book me in another room, and I finally got in half an hour after I was supposed to be checked in. Needless to say, I was also late for my 4pm appointment. Overall, considering what I paid for the room, it wasn't a bad hotel aside from the general location, but the extremely poor customer service just soured everything else about it.

8

garnet

3 May 2025

·

Stayed 1 night

friendly staff!

2

Daryl

8 Jun 2024

·

Stayed 1 night

Booked room was unavailable at time of check-in. Previous occupant was still in the room. No other rooms were available.

10

Jennifer

22 Jan 2025

·

Stayed 1 night

Had to do a last minute booking due to weather and front desk was easy to deal with and cost was fair. Will be my go to place if weather seems it necessary.

10

Hilda

23 Apr 2023

·

Stayed 1 night

Overall we were pleased with our stay. The room was clean and comfortable. There is highway noise, but unless you are a real light sleeper, it isn't a problem. We could also hear the people above us walking around, but it wasn't terrible. The staff was friendly and helpful. If we only need to stay for one night again, we'd look at staying here again.

2

Yao

24 Jun 2025

·

Stayed 1 night

1. It is strange that the hotel charge, not pre-authorized credit at the beginning. 2. The damage deposit pre-authorized charge was $200 and the staff shared that for some rooms, the deposit was $600, much higher than other hotels. 3. I am not sure if they should keep a copy of my ID?

8

Amy

24 Jun 2025

·

Stayed 1 night

Very kind and smart staff.

2

Bonny

15 Feb 2025

·

Stayed 1 night

Terrible property, tried to overcharge from rate booked with Expedia. Then demanded $400 security deposit paid in cash. Door key would not work (proximity) & was told staff would have to let us in room each time. DO NOT BOOK!

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Location

Convenient for highway access and events at Westerner Park. Multiple reviews describe the area and parking lot as sketchy or unsafe at times.

Related guest reviews

6

Tammy

11 Nov 2023

·

Stayed 1 night

Very Convenient to westerner park, but wouldn’t book again, was not clean

6

Calvin

23 Aug 2024

·

Stayed 5 nights

Good for a work stay but red deer is filled with homeless

4

Daniel

3 Nov 2024

·

Stayed 2 nights

When I arrived early for check in, I was told very curtly that my room would be ready at 3pm. I returned at around 2:40pm, got my keys, and payed the $200 deposit (pretty high and actually cost more than what I paid to stay for two nights) and was told the room would be ready at 3pm. I waited in my car, and at 3:15, the room was still not ready (highly unprofessional cleaner who enjoyed taking his sweet time regardless of the check in time). I started to walk back inside to ask, and was shouted at by i'm assuming the receptionist in the parking lot that it would be just five more minutes. I saw the cleaner, and despite saying I needed to be in the room asap since I had a place to be at 4pm, he reiterated the 5 minutes. 10 minutes later, he was still not done so I went inside to ask what the holdup was. Begrudgingly, the same receptionist said she would book me in another room, and I finally got in half an hour after I was supposed to be checked in. Needless to say, I was also late for my 4pm appointment. Overall, considering what I paid for the room, it wasn't a bad hotel aside from the general location, but the extremely poor customer service just soured everything else about it.

6

John

30 May 2025

·

Stayed 3 nights

Freshly updated room, good bed, shower was good. A bit of noise from the busy highway but wasn’t an issue for me. Overall a good stay

2

Jason

16 Jun 2025

·

Stayed 2 nights

Would never recommend this property. Felt very unsafe

10

Andrea

9 Nov 2024

·

Stayed 1 night

Great location and access to highway and excellent staff named Ms. Shivani.

10

Hilda

23 Apr 2023

·

Stayed 1 night

Overall we were pleased with our stay. The room was clean and comfortable. There is highway noise, but unless you are a real light sleeper, it isn't a problem. We could also hear the people above us walking around, but it wasn't terrible. The staff was friendly and helpful. If we only need to stay for one night again, we'd look at staying here again.

2

Alex

5 Jul 2024

·

Stayed 28 nights

Sketchy place, rcmp are always there andthe staff don't care.

4

Scot

2 Sept 2024

·

Stayed 1 night

You get what you pay for. Crack head partiers in the parking lot. Knocking on my door all day amd partying above me all night If i was a single.woman, run for the hills

8

Aidan

9 Jun 2024

·

Stayed 3 nights

Property was good and guests were friendly. Heard gunshots in the area though

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Dining

Not enough information in reviews.

Related guest reviews

8

Mariane Glorioso

16 Sept 2024

·

Stayed 1 night

Surprisingly clean and decent for the price. Bed, furnitures and amenities are in good condition, wifi is good and there are complimentary coffee as well.

4

DAN

22 Jul 2024

·

Stayed 2 nights

The rooms were clean Stayed 2 nights in our room only coffee for one morning not big deal. Signing outcould not find the I had pre paid for 2 rooms

10

Linda

28 May 2025

·

Stayed 4 nights

Elevator and breakfast clean

6

Megan

15 Oct 2023

·

Stayed 3 nights

Dirty room and no breakfast kther than that it was alright. Reasonable staff

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Month	Average price
January	US$61
February	US$59
March	US$58
April	US$59
May	US$63
June	US$63
July	US$65
August	US$62
September	US$57
October	US$59
November	US$60
December	US$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $61	19 $61
20 $58	21 $58	22 $58	23 $58	24 $58	25 $61	26 $63
27 $59	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $61	3 $61
4 $59	5 $59	6 $59	7 $59	8 $58	9 $61	10 $61
11 $58	12 $58	13 $59	14 $59	15 $58	16 $62	17 $61
18 $59	19 $61	20 $59	21 $58	22 $68	23 $71	24 $61
25 $68	26 $59	27 $61	28 $59	29 $61	30 $62	31 $71

Empire Inn & Suites

Prices for Empire Inn & Suites

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Kitchenette

Deluxe Room, 1 King Bed, Accessible

Deluxe Suite, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed

Deluxe Room, 2 Double Beds, Kitchenette

Deluxe Room, 2 Queen Beds

Guest reviews of Empire Inn & Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Empire Inn & Suites

Prices for upcoming dates