Best Western Hôtel Grand Parc Marne La Vallée

Great location, hotel staff were friendly, efficient and helpful. Check-in was quick and easy, the carpark was easy to navigate and has plenty of space for larger SUVs. The room was clean and tidy. Quiet and came with all facilities you'd expect. The wallpaper was a little in your face at first as the whole hotel is bird themed but not a deal breaker and in-fact it's quite fun! There's even a resident bird in reception to great you! We used the hotel as a base for Disneyland which is only 15 minutes drive away. 100% will be back again.

Internal repairs on our floor, tools left it, drilling until 8pm. Really hit in the room, air conditioning didn’t work and you couldn’t open the window as the bunk bed blocked it. Annoying noise like a toilet flushing every 10 minutes the entire night. Very bad sleep.

The lady on reception was lovely 10/10 friendly and helpful. However the room was very small and tired, with minimal plug sockets. There were huge spiders in the hotel. (We saw at least 2 with bodies about 2-3 cm). The spa costs money (€35 per person), which was unclear on the hotels.com web page and it was also closed. The gym was locked and we were told by a very unfriendly staff member when we went for an explore that it was shut and so was the spa. (We were there at 4pm). The lovely reception lady gave us the key to the gym, she had no idea that it was locked. However the machines were broken and most were not working and there were bed mattresses and toilet rolls stored in there. If these facilities aren't going to be available then it should be made clear to guests before arrival as we would have stayed elsewhere.

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Room was perfect and staff very friendly and accommodating