Best Western Premier Incheon Airport Hotel

Useful on-site amenities like a 24/7 convenience store and coin laundry are appreciated. Some facilities feel dated, the gym keeps limited hours, and in-room safes are not always provided.

Feedback is mixed: many guests found rooms clean or spotless, while others reported worn carpets, odors (smoke or perfume), dust, stains, and isolated pests or mold.

Rooms are spacious and functional but clearly dated, with hard mattresses for some, confusing lighting controls, limited bedside outlets, and occasional odors. Bathrooms often lack full screens or curtains that keep water in, and Wi‑Fi can be weak in some rooms.

Staff are frequently described as friendly, professional, and helpful, with efficient check‑in and support recovering lost items or accommodating early check‑in. A few guests reported rude or unhelpful interactions or confusing information.

Very convenient for ICN Terminal 1 with a free shuttle; several guests walked 10–15 minutes when schedules didn’t align. The shuttle typically runs hourly, stops late at night, and does not serve Terminal 2, so taxis or transfers may be needed.

Breakfast and the on‑site restaurant earn frequent praise for variety and taste, though some found breakfast pricey or average and wished it started earlier. The 24/7 lobby convenience store is handy when the restaurant is closed.