Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site. Valet parking is also available. Parking is limited, so it is advisable to check availability upon arrival.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee. The cost is approximately VND 27 for adults and VND 14 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of VND 89 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding room accessibility should be confirmed directly with the property.

What is the hotel's location in relation to key landmarks?

The hotel is located in the heart of Ho Chi Minh City, within a 5-minute walk of Saigon Notre-Dame Basilica and Dong Khoi Street. It is 0.2 mi from Saigon Central Post Office and 0.4 mi from Ho Chi Minh City Hall.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 9:00 PM. The pool is seasonal and may be subject to availability.

What are the hotel's policies regarding children?

Children are welcome at the hotel. One child aged 5 years or younger stays free when occupying the parent's or guardian's room using existing bedding.

What are the policies for extra beds and cribs?

The hotel offers rollaway beds for a fee of VND 1,500,000 per night. Advance request or confirmation is required for extra beds.

JW Marriott Hotel and Suites Saigon

Average nightly price at JW Marriott Hotel and Suites Saigon by month, last 12 months (USD)
Month	Average price
January	$241
February	$211
March	$260
April	$253
May	$248
June	$220
July	$204
August	$212
September	$219
October	$226
November	$254
December	$253

What guests think

Across recent reviews, JW Marriott Hotel and Suites Saigon earns strong praise for exceptionally friendly, professional staff, spacious modern rooms with great views, a standout breakfast and seafood buffet, and a central, convenient location for exploring the city.

Several reviews highlight quality facilities, including a well-equipped gym and relaxing pool area, though ongoing renovations at times led to a temporary entrance, construction noise, and restricted access to the lobby, pool, or some restaurants. While overall service is lauded, a few guests reported check-in or upgrade frustrations, deposit/refund hassles, or confusing extra-bed policies, and some rooms showed maintenance quirks or weak water pressure. Expect a polished, centrally located stay with standout hospitality, but check the latest on renovations and policies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a well equipped gym and a pleasant pool/sauna area, but ongoing renovations at times limited access to the lobby, pool, or some restaurants. A couple of reviews found the spa setup underwhelming.

Related guest reviews

10

KEN

Mar 10, 2024

·

Stayed 3 nights

プールやジムの施設が2箇所ありましたが片方しか使えないと言われたので両方使えたら良かった。

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2

Ognjen

Dec 5, 2025

·

Stayed 6 nights

Half a hotel, 2 out of 4 restaurants working, no lobby and no pool. All at premium price

10

Kerry

Apr 2, 2025

·

Stayed 8 nights

Beautiful hotel and convenient lounge, dining and pool options

10

Armando

Feb 17, 2026

·

Stayed 1 night

Very comfortable bed, spotless interiors, well equipped gym, convenient location for exploring Saigon.

10

MARTIN

Apr 1, 2025

·

Stayed 4 nights

Fantastic facility with so many amenities! Staff was Ultra Professional, Personable and Service Oriented… If you’re coming to town, You Must Stay Here!

8

Monika

Jan 7, 2026

·

Stayed 4 nights

The hotel made a very strong first impression – modern, elegant, and seemingly new. Renovation work was ongoing, with a temporary entrance and reception, which caused some noise, but the staff were extremely polite and solution-oriented. Check-in was moved to the Executive Lounge and handled professionally. We stayed on the Executive Floor on the 19th floor and received a spacious room with a separate bedroom, living area, large bathroom, and stunning views over Ho Chi Minh City. As a family of two adults and two children, the main bed worked well, but an extra bed came at a high additional cost, and the family booking setup felt somewhat unclear. Breakfast was excellent, with a wide international selection and fresh cooking stations. Facilities such as the gym, sauna, steam room, and pool area were all high quality. The outdoor pool area with a lawn and herb garden felt like a peaceful oasis in the middle of the city. The hotel restaurant Basilico served good food but was hard to locate. The New Year’s Eve dinner was overpriced for the quality, and the italian restaurant chefs attention felt uneven and disappointing. The biggest downside was New Year’s Eve: hotel guests were required to pay a high entrance fee to access outdoor areas (gras lawn with finest view), the same as external guests – including children. Initially, we were also denied the ability to order drinks by the pool. This left an unnecessary negative impression on an otherwise very good hotel stay.

10

Anh

Jul 4, 2023

·

Stayed 8 nights

Stayed in their 2 bedrooms for 2 weeks for a long vacation visiting family. Impeccable service , staff very well trained and will go above and beyond-with a smile. Great complimentary breakfast buffet with some of their items changing daily. Room a little dated but clean and hotel is at convenience location. Best bang for your buck as room is really huge for hochiminh standard .The hotel connected to a small mall with plenty of restaurants and a convenient store. Everything is perfect except for the spa. One constructive criticism : why on earth they use bath towel instead of sheet for massage table and face rest. I booked a spa session , the spa is looking nice enough , but there’s no welcome drink pre massage which is fine , no essential oil burner to give out the spa like’s smell, that’s fine. But when I got to the treatment room ( which was very nicely build and decorated ) their massage table was one of those from the foot massage place , the face rest is a hole on the table ( not detachable and adjustable ) and the table is lined with rough bath towel and so does the face rest. Why on earth would you do that at a 5 star hotel ‘s spa ? The spa is a money maker for your revenue too , traveler usually spend upward 2-3 hundreds USD per visit but I feel like it been neglected by the hotel. I know, I’m whining about the spa, lol, first world problem. But I love this hotel so much and hope they could improve in that department so my next stay I can give it another try.

6

Manuela

Jan 10, 2025

·

Stayed 5 nights

Leider stand kein Hinweis auf der Expedia seite das der Pool nicht nutzbar ist, wir hatten das Hotel wegen dem pool ausgesucht

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10

Jennifer

Jan 12, 2026

·

Stayed 7 nights

Clean modern rooms, best seafood buffet, and kind staff. They are remodeling the lobby and conference rooms

10

Anh

Jun 19, 2024

·

Stayed 4 nights

Stay here every year when I come back to visit the motherland. Service is always impeccable. Sheets feel like butter and room get turn down twice daily. Their buffet is to die for ( kudos to the executive chef and F&B manager ) Room is really huge with full size kitchen plus island and very reasonable priced. Will give their spa one more try this weekend when I come back from my beach trip. Last time I was there they use bath tower as massage table sheet , it give the most uncomfortable feel ever to lay on and I did put a review in, hopefully it changed. For a 5 star hotel’s spa it was screaming foot massage vibe ! First world problem haha. Other than that everything is perfect as usual. I pick this one over the Reverie any day !

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and residences are frequently described as very clean, with some guests noting attentive housekeeping and evening turndown or replenishment. A few mentioned bathroom wear or maintenance issues.

Related guest reviews

10

Ida

Jan 24, 2025

·

Stayed 5 nights

The hotel was clean, modern and the staff was friendly and helpful.

10

Milagros

Feb 25, 2025

·

Stayed 3 nights

The buffets are excellent with multiple food choices. Rooms are incredibly clean. Service is definitely an A level. I would rate this hotel as five stars.

10

gaina

Mar 12, 2025

·

Stayed 3 nights

Clean and Safe!

10

Tuan

Dec 29, 2024

·

Stayed 5 nights

Clean, spacious units. Service was impeccable: Friendly and prompt. I would absolutely recommend.

8

CHIYODA

Dec 1, 2025

·

Stayed 2 nights

客室清掃は、とても丁寧で、清潔です。また、夜には、補充の為に再度、各部屋をハウスキーパーが訪れてきます。フロントスタッフもテキパキとしていますし、ベルボーイもいつも駐在していて安全です。

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10

Van Tho

Jul 16, 2024

·

Stayed 5 nights

Veldig bra leilighet for familie på 4. Det er dog tegn til slitasje her og der , spesielt på badene .

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10

Armando

Feb 17, 2026

·

Stayed 1 night

Very comfortable bed, spotless interiors, well equipped gym, convenient location for exploring Saigon.

10

Jennifer

Jan 12, 2026

·

Stayed 7 nights

Clean modern rooms, best seafood buffet, and kind staff. They are remodeling the lobby and conference rooms

4

Katrina

Oct 6, 2023

·

Looks lovely but hotel needs attention. Bath leaks, toilet constantly running, shower broken.

10

Anh

Jun 19, 2024

·

Stayed 4 nights

Stay here every year when I come back to visit the motherland. Service is always impeccable. Sheets feel like butter and room get turn down twice daily. Their buffet is to die for ( kudos to the executive chef and F&B manager ) Room is really huge with full size kitchen plus island and very reasonable priced. Will give their spa one more try this weekend when I come back from my beach trip. Last time I was there they use bath tower as massage table sheet , it give the most uncomfortable feel ever to lay on and I did put a review in, hopefully it changed. For a 5 star hotel’s spa it was screaming foot massage vibe ! First world problem haha. Other than that everything is perfect as usual. I pick this one over the Reverie any day !

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and modern, many with city views and apartment style layouts with kitchens and laundry. Some guests noted renovation noise, occasional maintenance quirks or weak water pressure, and mixed preferences on bed firmness.

Related guest reviews

10

mai phuong

Jul 30, 2023

·

Stayed 1 night

2 bedroom balcony apartment is very spacious, with washer /dryer and beautiful view of the city. Hotel is a little far from cho ben thành though- about a 20 min walk in very hot and humid weather. Staff very nice and respectful. Breakfast buffet- a large variety of foods.

10

Felix

Aug 15, 2024

·

Stayed 3 nights

it’s SO SUPER EXTREMELY spacious omg. And the gym is so well equipped i love it! Would definitely come back again if im traveling with a group of friends!

10

Björn

Jan 1, 2025

·

Stayed 7 nights

Great hotel with very friendly and serviceminded staff. The bed and the pillow were a bit too soft for my taste but apart from that, one of the best hotel i have been in.

10

Armando

Feb 17, 2026

·

Stayed 1 night

Very comfortable bed, spotless interiors, well equipped gym, convenient location for exploring Saigon.

8

Monika

Jan 7, 2026

·

Stayed 4 nights

The hotel made a very strong first impression – modern, elegant, and seemingly new. Renovation work was ongoing, with a temporary entrance and reception, which caused some noise, but the staff were extremely polite and solution-oriented. Check-in was moved to the Executive Lounge and handled professionally. We stayed on the Executive Floor on the 19th floor and received a spacious room with a separate bedroom, living area, large bathroom, and stunning views over Ho Chi Minh City. As a family of two adults and two children, the main bed worked well, but an extra bed came at a high additional cost, and the family booking setup felt somewhat unclear. Breakfast was excellent, with a wide international selection and fresh cooking stations. Facilities such as the gym, sauna, steam room, and pool area were all high quality. The outdoor pool area with a lawn and herb garden felt like a peaceful oasis in the middle of the city. The hotel restaurant Basilico served good food but was hard to locate. The New Year’s Eve dinner was overpriced for the quality, and the italian restaurant chefs attention felt uneven and disappointing. The biggest downside was New Year’s Eve: hotel guests were required to pay a high entrance fee to access outdoor areas (gras lawn with finest view), the same as external guests – including children. Initially, we were also denied the ability to order drinks by the pool. This left an unnecessary negative impression on an otherwise very good hotel stay.

10

Frank

Apr 28, 2024

·

Stayed 4 nights

Good size rooms

8

Linda

Jan 16, 2025

·

Stayed 3 nights

I booked us into the JW suites/apartments rather than the hotel which is my mistake. The apartment we had was nice but lacked charm and some basic amenities. There wasn't any artwork on the walls. Just gray walls, gray furniture, gray floors. It was a very blank and drab space. We did have a balcony though and that was really nice. The kitchen did not have any towels, sponges, napkins, or soap so you can't wash or clean any of the dishes. When they brought up room service, they don't bring silverware so you have to use the silverware provided but there's no way to clean it up afterwards. I had to buy some disposable wash cloths in the store in the lobby. there is a lot within walking distance of this hotel. It's very centrally located. The staff was friendly and helpful though and all in all we had a nice stay.

6

Michael

Dec 24, 2025

·

Stayed 2 nights

The hotel renovation so my watering broke down, I have to packed and move to another room. They updated my room but so tired to unpack and packing again.

10

Howard

Jan 16, 2025

·

Stayed 5 nights

Restaurants and convenient store right downstairs. Good location to everything. On the Apartment side which I recommend has its own kitchen and laundry machine which came in handy.

8

HIROSHI

May 1, 2024

·

Stayed 1 night

シャワーの水圧が弱くストレスだった。

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and proactive, with staff often going above and beyond and resolving issues promptly. A few reviews report check in or upgrade frustrations, deposit/refund delays, or confusion over extra bed charges.

Related guest reviews

10

Richie

Feb 18, 2025

·

Stayed 2 nights

Thanks for bringing my bag I forgot with passport to the airport! Amazing service!

10

Kiran

Jun 15, 2025

·

Stayed 6 nights

The hotel is wonderful but he staff make it even better. The service and preempting your needs. The taxi staff through to checking and everyone

2

Mitchell

Jan 30, 2025

·

Stayed 5 nights

I'm a Platinum Marriott Bonvoy member, eligible for automatic upgrades. At the JW Marriott Saigon, I was invited to check in at the executive lounge. I'd paid my room charges in advance, & was still asked for an unreasonble amount of a deposit considering my Bonvoy status and my short stay. As I was leaving to go to my room, I was called back and told that, because I'd made the reservation on Expedia, I "did not qualify" for the upgrade or access to the lounge. Incredible! The rate was the same on Expedia as on the Marriott website. Even though I'm a Platinum member, I was 'disqualified' because I booked through Expedia. When I asked for a manager, one came online & confirmed what the reception person had said, 'disqualified'. I'd traveled over 30 hours from Indiana to Vietnam &, at 71 years of age, I was tired, frustrated, & embarrassed. I asked for the key to my standard room and I left. Later that day I submitted a complaine to Marriott online, but received no reply. I checked-out on 19 January, paid for laundry and room service I'd used which was not nearly close to the deposit taken on my VISA card. I was told the deposit would be credited back to my VISA card in 3 to 4 business days. Now 11 days since, and no credit to my card. 2 requests to fix this have led nowhere. Marriott has now lost a longtime customer. I'll use ACCOR hotels from now on for my 10~12 business trips a year to Asia.

10

Jesus

Sep 11, 2025

·

Stayed 2 nights

Our stay at the JW Marriott Hotel and Suites in Saigon was outstanding, and we couldn’t be happier with our choice! A special thank you goes to Chau, the front desk manager, whose professionalism and friendliness were truly top-notch. She quickly addressed the issues we had with our room, assisted us in extending our stay by an extra day, and even helped arrange our airport transportation. Marriott is very lucky to have her taking care of guests—she made our stay seamless and stress-free. We also want to express our gratitude to Van and Ronaldo, who came to our aid upon arrival when we encountered an issue with an airport taxi driver trying to change the fare. They stepped in immediately, calmed the situation, and handled everything with professionalism and care. Their assistance set a wonderful tone for our entire visit. The location of the hotel was excellent, and the dining experience exceeded our expectations. We especially enjoyed the Seafood Night buffet on Thursday, which was an incredible bargain for the amazing variety of choices offered. Overall, our experience was nothing short of exceptional. Highly recommended, and we are already looking forward to returning to this property on our next trip to Saigon.

10

Tricia

Jan 1, 2026

·

Stayed 2 nights

Great location and excellent service. It was my birthday and the hotel went way and beyond and surprised me with a birthday goodie with a nice card wishing a great stay and birthday wishes. Breakfast was amazing and provided variety of different food from different countries. Definitely come back and recommend to family and friends

10

Jimmy

Jan 21, 2025

·

Stayed 1 night

Staff was great

10

Edit

Dec 25, 2024

·

Stayed 6 nights

Excellent stay, super clean, friendly staff and amazong breakfast. I must point out Binh at breakfast, his great smile really gives a fresh start and adds positive energy to the day! Thinh at concierge was also very helpful securing a driver for us for the day.

10

Alan

Jul 13, 2025

·

Stayed 2 nights

Great staff from the second we stepped onto the property. They're customer service and hospitality is above and beyond! There were little things I've noticed that made our stay feel safe at all times. The outside staff was always aware. I was inside making change with the front desk while my wife was outside waiting to pickup food delivery. I saw her near the street talking to the delivery guys and in an earshot away, i noticed the outside staff was right there assuring her safety but not being intrusive. The entire team did not disappoint. Besides the great rooms and accommodations, i really wanted to highlight the staff at this property. They make the stay that much more enjoyable!

10

Soeren

Jan 7, 2023

·

Stayed 4 nights

All staff were very friendly. A special thanks to the very helpful Mr.Tung at the concierge desk.

8

HANK

Nov 5, 2025

·

Stayed 1 night

I mean the facility is ok but I don’t like the fact that registration agent was trying to fool the customer by offering something else that was not what the customer booked for.

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Location

Central and convenient for shopping and sightseeing, with easy access to restaurants, malls, and transport. One review noted a longer walk to Ben Thanh Market and another mentioned noise from a city event.

Related guest reviews

10

mai phuong

Jul 30, 2023

·

Stayed 1 night

2 bedroom balcony apartment is very spacious, with washer /dryer and beautiful view of the city. Hotel is a little far from cho ben thành though- about a 20 min walk in very hot and humid weather. Staff very nice and respectful. Breakfast buffet- a large variety of foods.

10

Gloria Jung

Sep 15, 2025

·

Stayed 1 night

Very convenient location!

10

JEHAD MOHAMMAD

Nov 3, 2025

·

Stayed 2 nights

Great location near to many shopping area

10

Donna

Sep 17, 2025

·

Stayed 3 nights

Excellent location. Polite staff.

10

Armando

Feb 17, 2026

·

Stayed 1 night

Very comfortable bed, spotless interiors, well equipped gym, convenient location for exploring Saigon.

10

Thao

Mar 10, 2024

·

Love everything about this place! Convenient to everything .

10

Jane

Feb 14, 2025

·

Stayed 2 nights

An absolutely beautiful hotel, in an amazing location. Highly recommended!

10

Hai

Jan 25, 2025

·

Stayed 3 nights

Location is great to wander around the city.

10

TARUN KHULLAR

Apr 15, 2025

·

Stayed 3 nights

The best property in the heart of Ho Chi Minh city . Great for business travellers like me since everything is in the vicinity of this hotel with 5 stars service , ambience and staff. Keep up the great work JW

10

Tuong

Dec 23, 2024

·

Stayed 8 nights

excellent facility, staff, and location right in the city center.

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AI-generated summary based on recent guest reviews

Dining

Breakfast stands out for quality, variety, and value, and the seafood buffet receives repeated praise. Some critiques mention an overpriced holiday dinner, difficulty locating the Italian restaurant, and coffee or breakfast needing improvement.

Related guest reviews

10

Milagros

Feb 25, 2025

·

Stayed 3 nights

The buffets are excellent with multiple food choices. Rooms are incredibly clean. Service is definitely an A level. I would rate this hotel as five stars.

8

Chimai

Jan 26, 2025

·

Stayed 3 nights

Vietnamese coffee served at breakfast has some rooms for improvement.

10

Mark

Feb 18, 2025

·

Stayed 3 nights

This is a great hotel. Clean spacious rooms. Staff were brilliant, nothing too much for them to organising transport or information about the city, bar staff even remembered what wine we liked each night. Breakfast has got to be one of the best I have had and only 20 dollars. Not the cheapest of hotels but still good value for money

10

Neville

Jul 17, 2024

·

Stayed 3 nights

Wonderful breakfast

10

Anna

Nov 2, 2025

·

Stayed 1 night

Beautiful hotel, attentive staff, unbelievable breakfast buffet, and great pillows.

10

Julie

Feb 26, 2024

·

Stayed 3 nights

The breakfast options at the hotel were amazing (esp the buffet). Better than any other hotel we stayed at. I especially appreciate the food safety at the hotel.

8

Monika

Jan 7, 2026

·

Stayed 4 nights

The hotel made a very strong first impression – modern, elegant, and seemingly new. Renovation work was ongoing, with a temporary entrance and reception, which caused some noise, but the staff were extremely polite and solution-oriented. Check-in was moved to the Executive Lounge and handled professionally. We stayed on the Executive Floor on the 19th floor and received a spacious room with a separate bedroom, living area, large bathroom, and stunning views over Ho Chi Minh City. As a family of two adults and two children, the main bed worked well, but an extra bed came at a high additional cost, and the family booking setup felt somewhat unclear. Breakfast was excellent, with a wide international selection and fresh cooking stations. Facilities such as the gym, sauna, steam room, and pool area were all high quality. The outdoor pool area with a lawn and herb garden felt like a peaceful oasis in the middle of the city. The hotel restaurant Basilico served good food but was hard to locate. The New Year’s Eve dinner was overpriced for the quality, and the italian restaurant chefs attention felt uneven and disappointing. The biggest downside was New Year’s Eve: hotel guests were required to pay a high entrance fee to access outdoor areas (gras lawn with finest view), the same as external guests – including children. Initially, we were also denied the ability to order drinks by the pool. This left an unnecessary negative impression on an otherwise very good hotel stay.

10

Tricia

Jan 1, 2026

·

Stayed 2 nights

Great location and excellent service. It was my birthday and the hotel went way and beyond and surprised me with a birthday goodie with a nice card wishing a great stay and birthday wishes. Breakfast was amazing and provided variety of different food from different countries. Definitely come back and recommend to family and friends

10

Jennifer

Jan 12, 2026

·

Stayed 7 nights

Clean modern rooms, best seafood buffet, and kind staff. They are remodeling the lobby and conference rooms

10

Hong

Jun 13, 2023

·

Stayed 3 nights

Nice staff nice service, spacious and quiet room, convenient location, free upgrade Just the breakfast is to be improved

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $223	2 $379	3 $379	4 $380	5 $387	6 $201	7 $201
8 $186	9 $387	10 $387	11 $413	12 $387	13 $215	14 $199
15 $205	16 $387	17 $413	18 $387	19 $387	20 $201	21 $201
22 $266	23 $387	24 $387	25 $387	26 $387	27 $201	28 $201
29 $186	30 $387

JW Marriott Hotel and Suites Saigon

Prices for JW Marriott Hotel and Suites Saigon

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed, Corner

Executive , Deluxe Suite, 1 King Bed

Deluxe Room, 1 King Bed

Executive , 1 King Bed, Corner

Executive , Executive Suite, 1 King Bed

Executive Room, 2 Twin Beds

Presidential Suite, 1 King Bed

Executive , 1 King Bed

Executive , Junior Suite, 1 King Bed

Guest reviews of JW Marriott Hotel and Suites Saigon

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel and Suites Saigon

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28 $386	29 $385	30 $180	31 $206