Is parking available at the hotel?

Self-parking is available on-site for a fee of CAD 15.70 per night, which includes in/out privileges. Please note that parking has height restrictions.

What type of breakfast is offered and what are the serving hours?

A great breakfast is available, but specific details about the type and serving hours are not provided.

Does the hotel allow pets?

Pets are allowed at the property with a fee of CAD 25 per pet, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for pets.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available at the hotel?

The hotel includes features such as step-free entrances and wheelchair-accessible facilities. Specific details about elevators and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Uptown District of Banff, within a 15-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. It is approximately 0.8 miles from the Banff Centre for Arts and Creativity and 11.9 miles from Banff National Park.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool and a hot tub. Specific operational hours and seasonal availability are not provided.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no specified minimum age for children to stay for free.

Charltons Banff Hotel in Banff, Canada

Average nightly price at Charltons Banff by month, last 12 months (USD)
Month	Average price
January	$120
February	$141
March	$146
April	$124
May	$238
June	$343
July	$400
August	$430
September	$425
October	$164
November	$96
December	$150

What guests think

At Charltons Banff, guests appreciate the walkable Banff Avenue location, mostly friendly service, and clean, comfortable rooms, while recurring drawbacks include dated areas, paid on-site parking, pool or hot tub closures, no on-site dining, and temperature control issues in lofts.

Renovated or mountain-view rooms and pet-friendly options are appreciated, but several note thin walls and awkward spiral stairs in loft suites. Service feedback is largely positive, though some report slow check-in, key-card issues, and occasional rudeness or poor communication. Wi-Fi reliability is inconsistent, and a few travellers found the property noisier or more worn than expected. Overall, expect a comfortable, simple base with limited amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed for renovation or maintenance, with access offered at a sister hotel; when open, guests enjoy the pool, hot tub, and steam room. There is no on-site restaurant or breakfast, and on-site parking costs extra and can be tight for large vehicles.

Related guest reviews

8

John

Jun 14, 2025

·

Stayed 8 nights

We had a renovated room with a mountain view which was very nice. The cleaning staff were also very good. However this is NOT a hotel as there is no bar or restaurant. That didnt particularly bother us as Banff is awash with them. We took a bit of time to reserch a hotel and wanted one with a pool, which has now been closed for months. If we had known this before booking we would not have booked. Its a bit of a liberty to still charge the full tariff, but the hotel wasnt interedted in compensating us. The offer of using the pool in the sister hotel was more like a big bath, no way vould you be able to actually swim in it. Banff is expensive so we chose this hotel as it was a bit cheaper, but without the pool it was a bit disapointing.

10

Karen

Apr 7, 2025

·

Stayed 3 nights

Nice property. Great room. Walking distance to everything. Pool and hot tub were well maintained and clean.

10

John

Nov 4, 2025

·

Stayed 2 nights

Parking a bit tight for bigger pick up trucks. Rooms very nice, clean and updated.

10

Fritzi

Sep 28, 2025

·

Stayed 3 nights

Smooth checked in. Staff friendly and helpful. Spa and pool on renovation but given options to use sister company. Free hot/cold drink. Clean and spacious room but dated. Walking distance to town

8

S.

Oct 5, 2025

·

Stayed 4 nights

Helpful staff when the room was too cold, facilities & rooms were clean. TVs were great and the hotel is within walking distance for everything. The bed was comfortable and the room was relatively spacious. The only issue we had was on the last night, house keeping had come in during the day and missed restocking the toilet paper (we were nearly out before they came) which would have come in handy later… as well as they didn’t bring more body soap which was a bummer as we ended up getting back to the hotel quite late. Easy mistake, but was just lightly inconvenient on the last night :) Just a note that for the parking, if your truck has even the smallest lift to it, it will not fit in the parking lot. The parking ceiling is very low and our regular F-150 (no lift) felt like a tight squeeze. The parking there is definitely more for SUV’s and cars. Over all would stay here again!

4

Dilbagh

Aug 31, 2025

·

Stayed 2 nights

Old property, doesn’t justify the price we paid to stay there, no breakfast option, there’s no pool at this property. You have to walk half naked to next property where the staff was rude next door. Beds are not comfortable, but it was clean property and the room service was great at refilling the toiletries without reminding

6

Lisa

Sep 22, 2025

·

Stayed 3 nights

Clean rooms but hotel needs updated , lobby , no pool or hot tub

10

Jamie

Jul 28, 2025

·

Stayed 1 night

Hot tub and Pool were down.. but loved the stay regardless

6

Dean

Nov 18, 2023

·

Stayed 7 nights

We were disappointed that the hot tub was closed the. Site said pool closed but hot tub was closed as well. 14 a night parking ridiculous, I missed seeing that on the website, the fee was waived because we were going to go elsewhere

8

Thomas

Jul 13, 2025

·

Stayed 2 nights

Downtown location. Pay for parking $15 per day. No restaurant available.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and refreshed linens, but several mention worn carpets, dust or musty odors, and occasional housekeeping misses; a few noted stained bedding or pests. Overall standards feel uneven.

Related guest reviews

10

Cassie

Dec 15, 2025

·

Stayed 1 night

Spacious, clean, and comfortable room with easy accommodation's for our Chihuahua. Bathroom was large and clean with a lovely bathtub and big shower - and the beds were so comfortable! Definitely one of the better spots to stay at in Banff.

4

SUSAN

Aug 9, 2024

·

Stayed 3 nights

With a $400/night, the rooms needs to be at list clean and new. The carpet looks like it's 50 years old. Need to be totally renovated. I was sneezing everytime I was in the room. Not worth it. We were all upset and disgusted with the room. Would not recommend to anyone.

10

Angela

Oct 19, 2025

·

Stayed 4 nights

This hotel was very clean, the staff members were very helpful and knowledgeable. Parking was convenient. There were nearby restaurants and shopping malls. Local transportation was very close and easy to access. The room was clean and spacious.

8

Katherine

Oct 19, 2025

·

Stayed 2 nights

Room was a little dusty but accommodations were nice overall.

6

Cecilia

Sep 1, 2025

·

Stayed 3 nights

This hotel is in a great location; it was only a 5-10 minute walk to downtown Banff. The front desk staff was friendly and were able to check us in to our room an hour early or so. The kitchenette suite was not very clean unfortunately. While the beds were comfortable, we discovered small stains on the sheets on two of the beds. The floors were very dirty as well, and all of my white socks quickly turned black on the bottom after walking around for a short period. We enjoyed having a kitchenette though, and it was stocked with all we needed. Overall, I wouldn’t stay here again but I did enjoy the location.

4

gurjeet

Jan 13, 2025

·

Stayed 2 nights

The linen used in the room on the bed was not clean at all. It was resused. Concerns was raised and it was fixed next day as it could not be chnahed after arrival. No microwave in room had to go down to lobby to always heat up something.. Over all not a pleasant experience.

2

Conor

Apr 3, 2025

·

Stayed 1 night

I would not recommend staying at this location. My family booked this hotel for a night. We woke up in the middle of the night with bug bites. There were also black bugs in the bed. We ended up moving to a different hotel in the middle of the night. We have been trying to get a refund from the hotel for over a month now and the manager has been ignoring us. I am extremely disappointed with this hotel and would not recommend staying here.

10

Linda

Dec 6, 2024

·

Stayed 1 night

We enjoyed our stay at Charlton’s. The room was very clean & the staff were great.

10

Prabjot

Nov 2, 2025

·

Stayed 1 night

Excellent room cleanliness and condition.

2

James

Aug 20, 2024

·

Stayed 1 night

Outdated, dirty, smelled musty, soap provided had mold growing on it. No space for any luggage. Location was decent to downtown but dark dingy room, tiny lobby, and overall desperate need of renovation. Smokers allowed to smoke anywhere on property making the already limited outdoor space undesirable even though they say smoke free property. Not worth money.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious, comfortable, and some renovated with mountain views; loft suites have steep spiral stairs and split levels that some find awkward. Several mention dated decor, thin walls, and difficult temperature control or inconsistent Wi-Fi.

Related guest reviews

10

John

May 29, 2025

·

Stayed 2 nights

Our bedroom and bathroom were very spacious. Our room was clean and our bed, very comfortable. We liked the modern updates. It was also an easy walk to downtown Bannf.

10

Robert

Oct 26, 2025

·

Stayed 3 nights

Our room was really nice. Temperature control was perfect. We had great views of the mountains out the front & back windows. It was just lovely. Parking was outside & $15 a day. This may be a standard Banff cash grab. The room was really inexpensive for Banff, & Banff is awesome. It's a nice place to explore.

8

Ren

Sep 15, 2024

·

Stayed 3 nights

The hotel was less than a 10 minute walk to the Downtown Banff. The front desk staff was friendly. The hotel needs renovation. The loft rooms are unique and spacious; however, the bedroom is in the loft and you have to walk down a spiral staircase to go to the bathroom.

6

Abhimanyu

Sep 26, 2025

·

Stayed 3 nights

Infrastructure from WiFi to mattress is quite poor. Especially for the money being charged.

8

Julie

Sep 17, 2025

·

Stayed 1 night

Close location to downtown and shops. Older hotel but has been nicely maintained. Comfortable bed and large bathroom only issue no safes and pillows lumpy and big. Liked having a refrigerator in room too

4

Lainnee

Apr 14, 2025

·

Stayed 2 nights

Our room was awful. Freezing below and so hot you couldn’t sleep in the loft. Asked for it to be looked at multiple times, nothing was done or offered.

8

anna

Oct 20, 2025

·

Stayed 1 night

The rooms were amazing. They clearly just redid them all and they are very, very nice and big. It’s basically like a motel style hotel and the hotel itself is very very dated, but it’s got a great location and again the rooms were pristine.

10

Juanita

Nov 13, 2025

·

Stayed 3 nights

A very delightful stay and I really appreciated the suite upgrade. It felt like living in a lodge cabin and the loft bedroom and fireplace felt very unique. The coffee was delicious and I’ll definitely stay here again, it was super cosy and very mountain town-esque!

10

Taylor

Jul 4, 2025

·

Stayed 4 nights

Excellent location on Banff Ave. It’s just before all the chaos of the shops, which is great. 10-20 minute walk to all the restaurants, shuttles are close, Bow Valley River trail is walkable. Rooms and bathrooms are large. Only “cons” would be that the rooms surround the parking lot, which amplifies sound and the room decor is quite dated. Beds are very comfortable, however.

8

Bonnie

Nov 12, 2025

·

Stayed 3 nights

The room was acceptably clean. The service was decent. We loved having the EV charging on site and we were able to bring our two dogs with us. Being on the main floor for a pet friendly suite was awesome for getting in and out with the dogs. Only real trouble was the thermostat was set to 25 when we arrived and we spent a lot of the time being too hot even when we turned it down and opened the windows in 3 degrees. Also, the internet was unusable, but we had lots of cellular data to use during our stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, with early check-ins, upgrades, and quick fixes. However, some guests experienced slow check-in, key-card or maintenance delays, and occasional rudeness or poor communication.

Related guest reviews

10

Amanda

Apr 26, 2025

·

Stayed 2 nights

The staff was kind and helpful. Beds were comfy and room clean.They gave us an upgrade at no charge. Property was clean and quick walk to down town.

10

Sona

Aug 26, 2025

·

Stayed 4 nights

Beautiful location, very walkable, right in Banff. There’s an elevator in the hotel, which made moving our luggage easy. Good parking. We chose the kitchenette suite and I cannot stress enough how amazing it was - they had all the utensils you would need to cook full meals, which is exactly what we wanted. You can’t go wrong with the kitchenette suite. They have free coffee and tea downstairs. The view is gorgeous, and it was really quiet. Perfect location. We had such a relaxing time, and would definitely come back again. The only complaint I have is that the luggage cart they have is cheap and terrible, but we’re probably the only ones coming with inordinate amount of luggage. Also the front desk NEVER picks up, NEVER, no matter what time you call them.

6

Madeline

Feb 23, 2026

·

Stayed 1 night

We appreciated being able to check in early, which was a nice start to our stay. However, our key card wasn’t working, and we had to go back and forth to the front desk multiple times to report that we couldn’t get into the room. Since it was very cold outside, this became quite inconvenient. On the third attempt, we asked a staff member to come and check the door directly, and after resetting the code, we were finally able to get in. The location is very accessible, which we liked. That said, it would be much better if there were an on-site restaurant. Guests are currently directed to a sister hotel, which requires a bit of a walk not ideal during cold weather. Overall, a convenient location with helpful staff once the issue was addressed, but improvements to room access and on-site dining would make the experience much smoother.

6

Jen

Apr 10, 2025

·

Stayed 2 nights

The property and staff were very accommodating. The pool and hot tub were closed for maintenance, which I understand, but that was not on the website or communicated to us at booking. They did provide other options at neighboring sister hotels. They were unable to provide a key card that would work for our room so the first night and the majority of the next day we had to be let in to our room by staff of manager. They were very nice and aware of the inconvenience for both parties involved.

6

Dennis

Feb 21, 2026

·

Stayed 1 night

Check in took too long. I was also charged for parking.

6

Adriel

Jan 19, 2025

·

Stayed 3 nights

Overall a good experience, except for the fact that one of the front desk staff was quite rude and did not try to hid the fact that he did not want to be there. This staff member should be reminded that good customer service is an important part of working at a hotel, even if you dislike your job.

10

Amarjit

Nov 16, 2024

·

Stayed 3 nights

Value for money, convenient, friendly staff.

10

JILL

Oct 3, 2025

·

Stayed 3 nights

Nice property. Extremely efficient maid service. We received a free upgrade on arrival which made for a nice start to our vacation. Front desk staff was friendly and helpful. Very easy to recommend this hotel.

10

Michelle

Oct 6, 2025

·

Stayed 4 nights

The room was great as was the view! Staff were helpful and friendly. Would recommend

10

Verne

Sep 11, 2025

·

Stayed 4 nights

The staff was very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

On Banff Avenue within walking distance to downtown, restaurants, and transit, with a generally quiet setting. A few reviewers felt it was a longer walk than expected.

Related guest reviews

10

Andrew

Jun 17, 2025

·

Stayed 4 nights

Easy walk into Banff, great quiet and safe location

10

Angela

Oct 19, 2025

·

Stayed 4 nights

This hotel was very clean, the staff members were very helpful and knowledgeable. Parking was convenient. There were nearby restaurants and shopping malls. Local transportation was very close and easy to access. The room was clean and spacious.

8

Christopher

Sep 25, 2024

·

Stayed 2 nights

Great spot within walking distance to downtown Banff. Easy access to freeway for day trips to park.

8

Cinthya Claricia Montero

Sep 2, 2025

·

Stayed 3 nights

Great convenient location, close to the main street.

10

Ronald

Oct 18, 2024

·

Stayed 1 night

The Charltons Banff is a fantastic property to use as a base in this beautiful town. We loved everything about it from the staff to the spacious, clean, and very comfortable room. Everything is in walking distance in town so driving and finding parking isn’t really necessary. We wouldn’t hesitate to stay in this great property again.

8

Scott

Jun 10, 2024

·

Stayed 4 nights

The Charlton's Banff was a nice location and fine accomodations. The property is clean, safe, and quiet - on the further side of Banff Ave but certainly walkable. Maybe a 5-minute walk to the downtown action. The property is a bit dated, but still nice. Small things like sufficient outlets can be out-of-the-ordinary these days. No food service and questions are often referred to the sister property a few doors down.

10

Clinton

Oct 19, 2024

·

Stayed 1 night

Great location nice and clean

8

Kaelyn

Dec 10, 2024

·

Stayed 1 night

Good walking location to downtown Banff.

10

Kamaldeep

Sep 8, 2025

·

Stayed 1 night

Well located

10

Ynah Patricia

Oct 24, 2025

·

Stayed 1 night

A bit of a long walk from downtown.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

There is no on-site restaurant or breakfast; guests are directed to nearby options or a sister hotel. Lobby coffee and tea are available, and many find dining within easy walking distance.

Related guest reviews

10

Matthew

Aug 3, 2024

·

Stayed 3 nights

Great spot. No direct breakfast on site but places to walk to. For families it would be nice to have something to grab and go to make it easier for hiking and exploring. Parking was $15 a day. The bus to town was $2 per adult. Rooms updated and having a one bedroom is clutch with two small kids.

10

Sona

Aug 26, 2025

·

Stayed 4 nights

Beautiful location, very walkable, right in Banff. There’s an elevator in the hotel, which made moving our luggage easy. Good parking. We chose the kitchenette suite and I cannot stress enough how amazing it was - they had all the utensils you would need to cook full meals, which is exactly what we wanted. You can’t go wrong with the kitchenette suite. They have free coffee and tea downstairs. The view is gorgeous, and it was really quiet. Perfect location. We had such a relaxing time, and would definitely come back again. The only complaint I have is that the luggage cart they have is cheap and terrible, but we’re probably the only ones coming with inordinate amount of luggage. Also the front desk NEVER picks up, NEVER, no matter what time you call them.

8

Jasmina

Oct 3, 2024

·

Stayed 2 nights

Lovely room, spacious and clean, comfy beds and about 10-15 min walk to the centre of Banff. If you like amenities outside of your room I wouldn’t recommend, and no onsite breakfast facilities.

4

Dilbagh

Aug 31, 2025

·

Stayed 2 nights

Old property, doesn’t justify the price we paid to stay there, no breakfast option, there’s no pool at this property. You have to walk half naked to next property where the staff was rude next door. Beds are not comfortable, but it was clean property and the room service was great at refilling the toiletries without reminding

8

Elaine

Oct 19, 2025

·

Stayed 1 night

I liked that it's away from the busy tourist areas, because it was quiet, yet it's not that far away from the stores, restaurants, etc (there are some restaurants around the hotel as well.) My only complaint really, is there is a $15 parking cost and that wasn't stated in the ad so it was a surprise. I loved the comfy bed, it was like sleeping on a cloud. I am tall and I loved the big bath tub that I could stretch out in, almost laying out completely. It's not far from the grocery store as well. Staff were pleasant, even when I locked myself out of the room!

6

D

Jun 19, 2024

·

Stayed 3 nights

Disappointing lack of facilities such as restaurant.

8

Scott

Jun 10, 2024

·

Stayed 4 nights

The Charlton's Banff was a nice location and fine accomodations. The property is clean, safe, and quiet - on the further side of Banff Ave but certainly walkable. Maybe a 5-minute walk to the downtown action. The property is a bit dated, but still nice. Small things like sufficient outlets can be out-of-the-ordinary these days. No food service and questions are often referred to the sister property a few doors down.

10

Donna

Sep 10, 2025

·

Stayed 3 nights

Adrien was great when we checked in! Very nice accommodations and perfect for us! Neil, in the sister hotel of Royal Canadian Lodge, was a GREAT help when we were just moments from not making our Lake Louise tour!!! Great experience!! Highly recommend!

10

Divya

Jun 18, 2024

·

Stayed 4 nights

Very clean and cozy rooms. The staffs were very responsive and friendly. All dining options are in walkable distance.

8

Thomas

Jul 13, 2025

·

Stayed 2 nights

Downtown location. Pay for parking $15 per day. No restaurant available.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $119	2 $89	3 $93	4 $90	5 $93	6 $152	7 $123
8 $79	9 $85	10 $82	11 $79	12 $79	13 $121	14 $121
15 $81	16 $82	17 $88	18 $81	19 $82	20 $110	21 $119
22 $81	23 $79	24 $82	25 $82	26 $82	27 $131	28 $131
29 $78	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
		1 $81	2 $85	3 $81	4 $109	5 $132
6 $81	7 $81	8 $85	9 $76	10 $81	11 $122	12 $124
13 $81	14 $81	15 $87	16 $81	17 $78	18 $124	19 $131
20 $131	21 $124	22 $180	23 $200	24 $226	25 $226	26 $235
27 $235	28 $230	29 $226	30 $227	31 $226

Charltons Banff

Prices for Charltons Banff

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Suite, 2 Queen Beds, Kitchenette (Kitchenette with Two Queen Beds)

Junior Suite, 1 King Bed with Sofa Bed

Kitchenette Suite Sleeps Four

Deluxe Room, 1 Queen Bed

Deluxe Room, 2 Queen Beds, Mountain View

Loft Fireplace Suite

Deluxe Room, 2 Queen Beds

Guest reviews of Charltons Banff

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Charltons Banff

Considering this hotel for your Banff trip?

Prices for upcoming dates