W Mexico City

Name: W Mexico City
Address: Campos Eliseos 252, Mexico City, Mexico, Mexico City, Mexico
Rating: 8.4

"Loved the bar"

"Great location"

"Great on-site restaurant"

"Convenient shopping nearby"

"Welcoming staff"

"Impressive views"

Amenities

Parking
Airport shuttle
Restaurant
Business Center
Room Service
Valet Parking

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Property description

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a hot tub, and a sauna. Additional amenities at this hotel include com...

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Guest reviews

8.4

Very good

Based on 1,000 verified reviews

Who stays here?

Business

34%

Couple

38%

Family

11%

Group

12%

Solo

What guests think

AI-generated summary based on recent guest reviews

At W Mexico City, guests consistently praise the friendly, attentive staff and the walkable Polanco location near restaurants, parks, and the Auditorio Nacional, while opinions on room design and upkeep vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Benjamin

Mar 24, 2026

Stayed 1 night

All look very old, sheets, pillows, towels.

Heber

Mar 6, 2026

Stayed 3 nights

Great stay

Amy

Feb 9, 2026

Stayed 4 nights

Room was old, cold, Outdated. Hallways felt dirty..carpet not clean. Room service was good. fast delivery and fair price. Lobby bar was nice. Convenient location.

Oscar

Feb 6, 2026

Stayed 2 nights

Staff was great

Rosa

Feb 3, 2026

Stayed 3 nights

Staff was very helpful and pleasant

Campos Eliseos 252, Mexico City, Mexico

Location

With a stay at W Mexico City in Mexico City (Polanco), you'll be within a 5-minute walk of Paseo de la Reforma and Auditorio Nacional. This luxury hotel is 0.3 mi (0.5 km) from Chapultepec Park and 2.2 mi (3.6 km) from Angel of Independence Monument.

Campo Deportivo Militar Marte(0.2 miles)

Paseo de la Reforma(0.2 miles)

Avenida Presidente Masaryk(0.2 miles)

Auditorio Nacional(0.2 miles)

Chapultepec Park(0.3 miles)

Parque Zoologico de Chapultepec(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site and is limited. Valet parking is offered at a fee of MXN 90 per night.

Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee of approximately MXN 640 for adults and MXN 260 for children.

Pets are allowed at the property with a maximum fee of MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350. Service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

Airport shuttle services are available, and guests can arrange transfers through the hotel. Pricing details are not specified.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

The hotel is located in Polanco, within a 5-minute walk of Paseo de la Reforma and Avenida Presidente Masaryk. It is approximately 0.2 miles from Auditorio Nacional and 0.3 miles from Chapultepec Park.

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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