Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary hot breakfast buffet is offered each morning.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of CAD 30 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities, and elevators. Accessible rooms and bathrooms are also available.

What is the location of the property in relation to key landmarks?

The hotel is located on Bow Valley Trail, approximately 1 mile (1.6 km) from downtown Canmore and close to attractions like Banff National Park (16.7 miles, 27 km) and Grassi Lakes (3.1 miles, 5 km).

Does the property have a swimming pool?

Yes, there is an indoor pool with a waterslide, making it family-friendly. The pool is open year-round.

Pocaterra Inn & Waterslide in Canmore

Average nightly price at Pocaterra Inn & Waterslide by month, last 12 months (USD)
Month	Average price
January	US$128
February	US$142
March	US$132
April	US$124
May	US$188
June	US$329
July	US$367
August	US$365
September	US$352
October	US$168
November	US$120
December	US$152

What guests think

At Pocaterra Inn & Waterslide, many guests praise the friendly staff, family‑friendly pool with a fast waterslide, and spacious rooms with fireplaces or mountain views, plus a convenient location and free hot breakfast that add strong value for Canmore stays.

However, recurring drawbacks include crowding at the pool and breakfast, noise from hallways or nearby facilities, and intermittent maintenance or amenity issues such as hot tub or sauna problems, occasional hot‑water or elevator glitches, and weak Wi‑Fi. Cleanliness is often praised, though several reviews report dusty fixtures, hair on linens, or pool hygiene and strong chemicals. Overall, expect a value‑focused, family‑friendly stay with lively facilities rather than a quiet, upscale retreat.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and fast waterslide are a big hit with families, though they can be very busy. Guests note periodic hot tub/sauna issues or closures, limited parking at times, and some access or elevator inconveniences.

Related guest reviews

10

Karin

6 Jan 2026

·

Stayed 3 nights

Lots of choices for breakfast which is included and runs from 7-10 am. We traveled with a little dog and they have bowls and bedding for your pet if you forget. Staff are all super friendly and helpful. The pool and hot tub are a decent size with the waterslide for the kids! A sauna and gym are also available.

8

Aspen

21 Feb 2026

·

Stayed 2 nights

The staff were amazing and the rooms and beds were comfortable. The elevator didn’t work about 20% of the time… Breakfast was so busy, both days that there wasn’t enough seating for everyone there. The pool was a lot of fun but the chemicals were really strong and the kids had rashes on day 2. The water slide is crazy fast. A few of the families we met complained about their rooms having issues which makes me hesitant to book again. Overall the pool is what made the stay memorable for the kids.

6

Sandy

13 Nov 2025

·

Stayed 1 night

Cold food and the pool doors were locked, key access denied, before 9:30 when "The pool closes at 10pm."

10

Rachelle

28 Jan 2026

·

Stayed 1 night

Fantastic staff and facilities. We always check availability at the Pocaterra before considering staying anywhere else!

10

Shylo

24 Oct 2025

·

Stayed 2 nights

Overall a great property and stay. The only major complaint is that the doors to access the building are not handicapped accessible, there is no button to open the doors (or automatic sliding doors as many hotels have). Also very inconvenient to get in/out with luggage due to this.

8

Judy

20 Nov 2025

·

Stayed 3 nights

Room was clean but pool was very dirty

10

Robert

8 Aug 2025

·

Stayed 4 nights

waterslide and pool were fun, but jaccuzzi didn't work well. Otherwise, it was comfortable, clean, friendly staff, convenient. About 1/2 the cost of staying in Banff and only 15 minutes away

6

Sara

29 Oct 2025

·

Stayed 3 nights

The room was showing its age but clean overall. Limited parking - if there isn't a spot you have to take your chances and park in the limited hours parking on street. Laundry facilities took forever for the dryer specifically. Pool area great for kids but not relaxing for adults. Both vending machines were out of order during our stay. Water refill station lobby would be a great addition as well as adult only hours for pool.

10

GILLIAN

25 Feb 2026

·

Stayed 3 nights

All staff we interacted with were courteous and helpful. In room fireplace was lovely. We also really enjoyed the pool and the sauna! It was closed for maintenance for 1day, which shows they take health and safety seriously.

4

Elena

21 Feb 2026

·

Stayed 5 nights

Super loud. Couldn't use the jacuzzi or the pool which was overrun with kids screaming. No parking, had to park on the street because apparently some people bring multiple vehicles. The room was nice and big though. I would rather go elsewhere next time though.

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Cleanliness

Many guests find rooms and public areas clean, but several reviews cite issues like dusty fixtures, dirty tubs or linens, and inconsistent pool hygiene or strong chemicals.

Related guest reviews

4

Nancy

4 Jul 2025

·

Stayed 3 nights

Personnel sympathique mais chambre au sous sol avec une fenetre "soupirail". Traces de moisissure, forte humidité et légère odeur d'égouts. 4 ventilateurs en guise d'air conditionné

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4

Simeon

11 Nov 2025

·

Stayed 3 nights

The room felt neglected. There was baseboards missing in the room and a lot of scuffs on the wall/cabinets. The breakfast was poorly put together, running out of food and when asked if a table could get wiped down because it was dirty the staff handed us a cloth to do it ourselves. The pool was cloudy and there were band aids on the pool deck for multiple days that would suggest it had not been cleaned. This was not my first stay there, but it is definitely my last.

10

Lindsay

10 Feb 2026

·

Stayed 2 nights

Clean rooms, helpful staff, the pool area is so fun for the kids, and the breakfast is fantastic. We love coming here for a family vacation every year. Highly recommended!

6

Randall

25 Nov 2025

·

Stayed 3 nights

Room was great with nice view and nice layout BUT, parking was awful and steep access in front and back. Jacuzzi in room was filthy with scum and globs of hair. TV channels were scarce and no streaming, so no option to sit back and relax and watch a movie. Breakfast was way worse than a Super 8

10

Brian

12 Feb 2026

·

Stayed 1 night

Room was always clean, great location and the staff were great and helpful when needed.

4

Emma

5 Dec 2025

·

Stayed 2 nights

This hotel used to be fabulous but it is tired, dated and not maintained. Room was expensive but bathtub was dirty, bathroom door slammed shut every time, lots of dust in room, chairs were worn, staff talking on personal phone calls outside our room. Just so disappointing.

4

Chris

8 Nov 2025

·

Stayed 2 nights

Room was dirty. There were significant “dust bunnies” under the bed frame. Front counter staff said that should have been swept. Hair on pillow cases and bed sheets. Did not appear that sheets were changed. Housekeeping was asked to return at a later time to clean the room, they never came back. Luckily they had another room we could check into after our first night. Breakfast offerings were subpar. They had cereals and self make oatmeal. Scrambled eggs were quiche texture and lacked taste. There was rotation of bacon or sausage. Only bacon was edible. They also had stale premade waffles. Pool water seemed saturated with chlorine. Every one of us had very itchy and dry skin after using the pool. My kids had rashes which went away after essentially bathing them in lotion. Asked the manager to follow up with us concerning the experience and it has been 2 weeks without any call/email. Seems they do not care.

8

Judy

20 Nov 2025

·

Stayed 3 nights

Room was clean but pool was very dirty

10

Luba

5 Sept 2025

·

Stayed 2 nights

Room was spacious and clean. Liked the Rocky Mountain shampoo and soap. The wood flooring in room was great. Carpet in hallway was well maintained. Breakfast was a nice bonus. A new condo complex being built across the street but the noise did not affect our stay.

6

Polly

13 Nov 2025

·

Stayed 2 nights

No, it was dusty, bedsheets hairy. We booked for five they only had the two queen beds made and no sheets for the pull out couch then they handed me sheets that has so much stain so I had it replaced.The pull out bed is sunken in the middle and every slight movement I made it makes a very annoying sound.t

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with fireplaces, balconies, and mountain views appreciated. Some guests report noise from corridors or the pool, dated furnishings or maintenance glitches, hot‑water or AC limitations in certain rooms, and weak Wi‑Fi.

Related guest reviews

4

Munira

26 Jan 2026

·

Stayed 1 night

The room is too noisy. There is noise from everywhere especially upstairs. My daughter keeps waking up.

8

Bruce

28 Nov 2025

·

Stayed 2 nights

Great room! Lots of space and quiet. We got a cot for our son for $20 and still had lots of space. Grandkids loved the pool. Breakfast was really mediocre.

10

Janice

19 Feb 2026

·

Stayed 3 nights

Room was great, loved the fireplace!

2

Yi bin

10 Oct 2025

·

Stayed 1 night

I booked this hotel through Expedia yesterday. When we checked in, we were given a “standard room,” but we quickly found out there was no air conditioning and the fridge was broken. We asked the front desk, and they told us this was “normal” — if we wanted AC and a working fridge, we had to pay extra to upgrade. It was extremely stuffy, and we had no choice but to pay for the upgrade. This was very disappointing and felt misleading. If you’re booking this hotel, call first to confirm whether your room actually has air conditioning and a working fridge. If I could give zero stars, I absolutely would.

8

Robert

6 Nov 2025

·

Stayed 1 night

Clean room, but starting to show its age. Courteous staff. Good choice of breakfast items. The complimentary bottle of wine was unexpected.

6

Kimberly

23 Feb 2026

·

Stayed 2 nights

Ask for a room far away from the elevator. It was honestly one of the loudest rooms we’ve ever stayed in. Thank goodness we had earplugs. It did quiet down after the pool closed, but the noise fired up again early in the morning when the breakfast room opened. Room was very clean and staff were lovely.

10

Jennifer

17 Nov 2025

·

Stayed 5 nights

Great hotel! Free breakfast is very good, pool and waterslide are a huge hit with our young son, and the rooms are clean, quiet, and comfy. Staff is very helpful and friendly. Parking is easy and on site, even with a roof top ski box. My only complaints are that the wifi is very, very weak, and the duvet is not in a duvet cover, it’s just tucked in between a couple of sheets, which easily get tousled apart during the night.

10

Marc

18 Oct 2025

·

Stayed 3 nights

Great view on the balcony, love the fireplace

6

Meggan

31 Oct 2025

·

Stayed 2 nights

Room was clean and spacious but very hot and no hot water for shower in the morning. Wifi connection was horrible. But art was nice and nice to be greeted with complimentary wine bottle in the room. Enjoyed the upscale toiletries.

10

Luba

5 Sept 2025

·

Stayed 2 nights

Room was spacious and clean. Liked the Rocky Mountain shampoo and soap. The wood flooring in room was great. Carpet in hallway was well maintained. Breakfast was a nice bonus. A new condo complex being built across the street but the noise did not affect our stay.

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Service

Service is widely praised as friendly, accommodating, and proactive, with staff often offering upgrades and helpful tips. A smaller number mention curt or unhelpful interactions.

Related guest reviews

10

Denise

20 Nov 2025

·

Stayed 2 nights

The staff member that checked us in was friendly and efficient. She upgraded our rm seeing that the pool was down for repairs . Very nice rm. They also had yummy cookies out individually wrapped as we entered the hotel. . It was an all around good stay. We would definitely stay here again.

2

Robert

17 Nov 2025

·

Stayed 2 nights

Room was very noisy. Stair door beside room kept slamming all night. Air conditioner very loud. Did not get any sleep. Checked out in the morning, did not stay for our second night. Front desk lady was not very friendly or helpful at all, would not do anything for us. We lost our money for the second night. Horrible hotel to stay at do not recommend this property at all.

10

Judy

1 Oct 2025

·

Stayed 1 night

Great location, friendly and professional staff along with comfortable, clean rooms. Highly recommend and would stay again if in the area. Breakfast is excellent.

10

Lech

31 Jul 2025

·

Stayed 2 nights

Great service at the front desk. Extremely polite and friendly customer care made me feel very welcomed Keidar ( my apologies if I mispronounced) was particularly helpful with all my queries and I feel about this 100%, - he is a great asset to the team. Way to go!!! And, of course- thank you for your hospitality!

10

Nanette

29 Nov 2025

·

Stayed 1 night

Room was clean, staff was friendly. Sleep through breakfast but I asked from staff if they had recommendations and he suggested The Bankhead which was fantastic! Will definitely stay again.

10

Jennifer

29 Oct 2025

·

Stayed 1 night

lovely check in staff - comfortable and very clean room - had a great night's rest

10

Lerna

9 Dec 2025

·

Stayed 2 nights

We had a great stay! The kids especially loved the pool, and breakfast was perfect. The service was outstanding—Tina took such great care of us. Overall, one of the best hotel experiences we’ve had. Highly recommend!

10

Michael

23 Nov 2025

·

Stayed 1 night

Our stay at the Pocaterra Inn and Waterslide was outstanding. The staff were warm and accommodating, especially Francis, who made our check-in process effortless. He went above and beyond to make our 25th wedding anniversary special by surprising us with a bottle of wine and a bar of chocolate, and he even arranged an early check-in and late check-out. We’ll definitely be recommending this place to our family and friends.

10

Andrew

28 Feb 2026

·

Stayed 1 night

Excellent service from the extremely friendly staff. Great value for the price, we would definitely stay here again!

6

Ian

27 Feb 2026

·

Stayed 2 nights

Friendlier staff. Front desk were kinda rude.

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AI-generated summary based on recent guest reviews

Location

Convenient for exploring Canmore and Banff, near the highway and a short drive or walk to restaurants and Main Street; mountain views are common. Nearby construction has affected views for some stays.

Related guest reviews

10

Randy

10 Oct 2025

·

Stayed 3 nights

Beautiful area. Very close to Banff National Park.

10

Jenna

18 Feb 2026

·

Stayed 1 night

We were stormed stayed and staff were very accommodating and we were able to extend our stay! The kids loved the pool and had a very nice view of the mountains. Close proximately to Main Street. Hope to come again sometime!

10

Jackie

20 Sept 2025

·

Stayed 3 nights

When in Canmore you are not here to stay inside. This hotel met all of our needs and the staff (Anna) was amazing in helping us navigate the area. The Legacy trail was across the street leading to Banff. A great bike rental was next door. Benjamin helped arrange bikes and info for our ride to Banff. Tim Hortons and Wendy’s next door. 15 minute walk to Canmore town center on a trail. Also, the free breakfast provided was amazing. Thank you POCATERRA for a great Canmore experience! The Two Sisters

10

Leanne

29 Jun 2025

·

Stayed 3 nights

A bit far from Canmore city centre (~20mins walk). Breakfast included. Overall is great.

6

Brenda

21 Oct 2025

·

Stayed 2 nights

This place was ok….there is construction going on across the street so the view was a giant crane. Fast food places beside so that’s convenient. Short distance to town with shops and restaurants which would be walkable. Short distance to the highway. Lots of kids and the noice from unit above could be heard ie sliding chairs. We went for breakfast on our first day and every table was full so we left and went to McDonald’s. Overall it was fine for a place to stay to lay your head. The room wasn’t in great condition but it was clean. Would not stay again

8

Vigneshwar Govindarajan

21 Oct 2025

·

Stayed 4 nights

Pleasant stay close to Banff with waterslide pool and fair breakfast inclusive that is worth before hoping out in the morning, spacious rooms and clean. Tims, Wendys and McD are next doors, other dine in options are walkable about 1Km . Cons: A bit to walk down from bus stop point (especially if you are carrying a baggage), else walkable. Cutleries and kettle could be kept already in the suites, provided there is a microwave (but they were provided on request, so just a suggestion).

8

Patricia

7 Oct 2025

·

Stayed 2 nights

The mountain view is impressive. We did not have a pet but it is good to know that this hotel accepts pets. EAsy access to go to Banff and downtown shops are close enough to walk but we opted to drive. Restaurant availability is good and varied.

10

Richard

20 Aug 2025

·

Stayed 2 nights

Easy access off the Trans-Canada Highway. Drove to activities but a nice pool and hot tub on site and as the name indicates, a water slide. Good location from where to explore Banff, Lake Louise, Kananaskis, etc.

10

Alejandro

3 Jan 2026

·

Stayed 6 nights

Friendly staff, great location, amazing view from my room and great breakfast

10

mitesh

27 Aug 2025

·

Stayed 4 nights

Nice location , serves breakfast, calm and peaceful , ample parking, Resturants nearby, easy checkin and check out no hassle

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AI-generated summary based on recent guest reviews

Dining

The free hot breakfast is a highlight for many, with plenty of choices. Others mention it can be crowded with limited seating, and quality or temperature varies.

Related guest reviews

10

Juzer

2 Sept 2025

·

Stayed 4 nights

It was an amazing stay with an amazing breakfast. Pool was also good.

8

Andrew

19 Jan 2026

·

Stayed 2 nights

Great breakfast, clean room.

10

Lindsay

10 Feb 2026

·

Stayed 2 nights

Clean rooms, helpful staff, the pool area is so fun for the kids, and the breakfast is fantastic. We love coming here for a family vacation every year. Highly recommended!

6

Andrew

25 Nov 2025

·

Stayed 1 night

Room great, building great, absolutely lovely. … hot breakfast was so-so (bacon, sausages, eggs good… but soggy waffles and home fries). the killer, the thing that would prevent me from staying again… hot water. That is pretty fundamental in century 21. Are they trying to save on the gas bill, hiring a bad plumber?

8

Susan

8 Nov 2025

·

Stayed 3 nights

The breakfast was good but it was not very warm.

10

Lerna

9 Dec 2025

·

Stayed 2 nights

We had a great stay! The kids especially loved the pool, and breakfast was perfect. The service was outstanding—Tina took such great care of us. Overall, one of the best hotel experiences we’ve had. Highly recommend!

6

Michelle

13 Dec 2025

·

Stayed 5 nights

This is our 3rd time staying at this hotel. The first 2 times we had a pleasant experience thus why we chose to stay here again this year. However this year we were quite disappointed with the quality & quantity of breakfast food. There are less choices & the food were either under cooked or over cooked. Front desk staff wasn’t so friendly either. They didn’t give us any instruction after we checked in like how to get to our room or pool & breakfast information. The beds were not that comfortable either so we ended up checking out a day earlier than we booked. Glady we were given a refund for the 1 day. Sorry to say next time we go to Canmore we won’t be returning here to stay.

8

Sarah

14 Jul 2025

·

Stayed 1 night

Breakfast was really busy. Limited seating.

10

Kristina

7 Nov 2025

·

Stayed 3 nights

Excellent service, great location and delicious breakfast

6

Alain

23 Oct 2025

·

Stayed 2 nights

The good: Check in was quick and efficient, the king bed was very comfortable and the room was quiet. The not so good: room cleanliness left much to be desired. Hard surfaces were ok but every grill was coated with dust including the fireplace which did not work. There was an exhaust smell coming from the hallway which had higher air pressure than the room thus constantly pushing air in around the door. Breakfast choices were very limited especially for healthy options. Actually went out for breakfast on the second day. The staff in the breakfast room were obviously not happy with their job. Water pressure was very weak as it took 15 minutes to fill the jacuzzi tub passed the jets.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $83	4 $92	5 $82	6 $188	7 $391
8 $93	9 $86	10 $100	11 $116	12 $117	13 $188	14 $212
15 $88	16 $88	17 $71	18 $82	19 $94	20 $147	21 $159
22 $88	23 $82	24 $82	25 $82	26 $82	27 $141	28 $140
29 $88	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $82	2 $88	3 $82	4 $176	5 $188
6 $88	7 $80	8 $82	9 $88	10 $88	11	12 $218
13 $82	14 $82	15 $82	16 $88	17 $88	18 $159	19 $382
20 $140	21 $136	22 $141	23 $133	24 $177	25 $224	26 $247
27 $235	28 $247	29 $235	30 $235	31 $557

Pocaterra Inn & Waterslide

Prices for Pocaterra Inn & Waterslide

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Executive King Suite

Superior Room 2 Queen Beds Plus Sofabed

Superior Room, 1 King Bed

Accessible Room, 2 Queen Beds

Deluxe King Suite

Superior Room 2 Queen Beds, Balcony

Superior King Suite

Superior Room, 2 Queen Beds

Guest reviews of Pocaterra Inn & Waterslide

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pocaterra Inn & Waterslide

Considering this hotel for your Canmore trip?

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