ÖÖD Hekla Horizon - Mirror Houses

Overall, this was a very pretty venue. Unfortunately, due to weather the hot tub was closed, but that wasn’t the main issue. My low rating is because of the lack of communication from the property owners. We only stayed for one night, and my husband accidentally left behind a personal item—a gift from his grandfather that holds great sentimental value. Once we realized it was missing later that day, we immediately contacted the hotel. At first, they confirmed the item had been found and said we could pick it up. Since we couldn’t return in person, I asked if it could be shipped to Reykjavík (where we would be in four days) or alternatively to Canada, and I offered to pay all shipping costs. It took them nine days to respond, and when they finally did, they asked for an address. After that, all communication stopped. Despite multiple follow-ups, we’ve heard nothing further. It has now been almost a month since the item was left behind. I understand returning lost items may not be their responsibility, but a clear “yes” or “no” would have been better than being led on and ignored. The lack of follow-through and communication was very disappointing, especially given the sentimental value of what was lost. I am willing to work with them still in hopes of getitng this item back, but for now I just wanted to be honest about my experience. Just be sure to never leave anything behind.

A really amazing property and possibly my favorite of our week long trip. We were only here one night, but it was perfect. The view was incredible and the space very clean. My only very small and easy to fix complaint was that all the amenities weren’t listed or were unclear. There is nowhere very close to eat or get groceries so we planned to only have a kettle. When we got we had a set up for an electric cook top, pan, and some other things. Also, it wasn’t as clearly listed that we would have access to a shared space with hot tub, large sauna, coffee bar, lounge area. These were all things that made our night better, so I thought they should be more clearly listed. We very much enjoyed our stay and would like to go back some time!

Really fun property stunning location and the mirror houses were v cool ! Everything relatively new

The property is heaven on earth! Ingabirg & her staff Peter, Jacob & Alexandra were terrific! I wish we could've stayed longer than 1 night. Everything you can imagine was available in the oodAle'

Beautiful location. Very special property.