Holiday Inn Express Kingman by IHG

The property is a bit dated. The lone elevator is super slow and takes forever to travel the grand 3 story building. The breakfast quality could be improved. Overall, a decent highway stop hotel.

My wife has several medical conditions that make it painful for her to travel. Two reasons for booking this location were the hot tub and the pool. The hot tub didn't work and the pool was too cold to swim in. Had I known this prior to my booking, I would've chosen another location. The room was nice but there were noises, hums and vibrations from all the rooms that made sleeping somewhat difficult.

A little dated but overall decent. Pool and hot tub were out of service. Walls were super thin and I could hear the room next to me talking. Free breakfast was great though!

HC Parking very close to the door. We book because of the breakfast offered and nice dining accomodations

Before using hotels.com app, I was another app user that used this hotel specifically and only. I could have stayed in Vegas but chose to go on home to Phoenix. Pulling into kingman, I discovered how tired I really was and decided to stay in town. Using the app, there were plenty of options for kingman, however, I chose to go to my usual because I know what to expect and it was worth it to pay a lil extra for some things. The hotel staff was nice enough, the lobby, hallways and the room was clean. Before settling for the night, was gonna run out to get some ice for a drink only to find that the 3rd floor ice machine was broken. Only the first floor machine worked according to the clerk so I just stayed in my room preparing for bed. Slid into bed only to feel how incredibly uncomfortable and hard the mattress was! I think a piece of plywood and a comforter would have provided a better nights sleep! I woke up every 20-30 minutes with an arm numb, another time a leg & foot, on and on through out the loooong night! I should have driven the extra 3 hours on home to Phoenix! Or I could have chosen a different cheaper hotel. I chose the holiday inn express because they’ve become my “go to” place when I’m away from home and I always know what I’m gonna get and what to expect. This night though??? Absolutely horrible because of the awful mattress. I feel ripped off, I didn’t get much sleep at all. I do NOT recommend & refuse to stay here again even if it was free

We stayed at this location mainly because the kids wanted an indoor pool and hot tub. The hot tub was broken and the pool was so cold it was unswimmable. The breakfast was also laughable and unfinishable.

our stay was comfortable. cons: pool is not heated and there was no hot tub

Overall we were impressed. We did find leftover food in the mini fridge and microwave that had not been disposed of prior to our entering the room. The pool was closed for maintenance on a holiday weekend which seems like a silly time to be closed. We were given instructions to use the Days Inn pool next door however that pool was frigid, and the staff seemed to have no idea that the Holiday Inn was doing that. Otherwise, it was a pleasant stay and experience.

this is not the very nice version of this hotel that I have come to expect. It’s older and not upgraded, no hot tub, broken icemaker on my floor. And a surprising unwillingness to keep my ice packs in the hotel’s freezer.

Pool good but cold. Then I went to take a shower. No hot water. I froze. Main issue. The woman who I asked to get a room where I could see parking lot wouldn’t give me one. And. She was tart. And. She charges $50 on top of $156 already paid for my little dog. I was nervous all night about my trailer rig. No security or cameras on it. She was abrupt and didn’t care. More concerned hour pet fee. Morning crew great. But. I didn’t need a $50 charge on top of worrying about my trailer all night. Won’t return.

Clean room, great for kids, easily accessible to the freeway if traveling. Staff was also very friendly.

There was a large amount of short, unidentifiable hair on my room's sofa bed, which was disgusting. Also, the hotel front desk was unhelpful. When I asked for extra bath towels, they said they couldn't provide more than the number of towels allocated per guest. I stayed at other hotels afterward and never encountered this issue, so I cannot recommend this one.

The accent wall behind the bed was caked with dust. It needs to be cleaned.

Clean room, friendly staff, easy parking

We have always used this hotel when visiting family. And it has been great! This time around not so great. Beds are super uncomfortable. There was stains on the bathroom counter and dusty. Looked as it hadnt really been cleaned. Long black Hair on the clean towels. Old and outdated fixtures falling off the walls. Elevator needs maintenance. Paint was chipped on the walls. Didnt try breakfast this trip just packed up and headed out.

Staff friendly.place clean and quiet

Dusty and not too clean room.

Customer service was excellent. The room, not so much. Upon entering-- the smell was so STRONG of air freshener we thought. After looking in the AC unit someone had crammed a car air freshener in the AC unit. I used a tweezer to remove it so we could breathe during our stay! The mirrors were not cleaned The floor was left with a sticky residue and old shoe prints The curtains looked as if they had vomit stains on them Headboards were dusty and full of handprints There were contact lenses stuck to the bathroom door and walls The towels were just thrown on the rack with not enough for our stay. The TV remotes did not work for the tv and broken Upon swimming there was a teenage kid with a bloody nose swimming and using the hotel towels to subdue the bleeding. The towel was then left by the pool. It was not worth what we paid but we made it work. Being in the hospitality business this was a terrible clean. We will be checking out surrounding hotels during our next stay.

Very clean is a little rundown but was very clean

Very clean and quiet

The place is older. Need some update.

TV did not work Room 133 is across from the stairs and very noisy Breakfast not so good

Was definitely mid level. Luckily, not expensive.

The staff member that checked me in was very rude and unhelpful. The bed was comfortable. The walls are paper thin the guy had his TV on the entire night and I got very little sleep. The morning. Staff was very pleasant and the lady who did breakfast was super helpful and kind.

The room was nice and clean but very HOT. Left ac on for three hours but not any cooler so called front desk and they told us how to reset it. That seemed to work but then during the night it didn’t cool off. We were too tired by then to change rooms. Told the young man when we checked out about ac and bathroom sink pugging up. He was very nice but didn’t write anything down to share with maintenance like he said he would.

The price was right, the view from my room was amazing! Loved watching the sunset over the mountains and the palm trees! Clean room, comfortable beds, and friendly staff! Would recommend

Clean, comfortable, quiet, easily accessible. Room was a bit dim, even with all lights on. Room was spacious and nice size bathroom. Breakfast was better than a lot of places.

Carpet is old and dingy. The building is old, the decor and amenities are outdated.

A nice place to stay. Bed was a little hard, but we slept well.

Get what you pay for free breakfast cheap eggs,dry biscuts,and potatoes. The muffins where good though .Beds felt like hospital beds rubber lined and not comfortable.

My stay was great all the way up until the end when I was trying to check out the the guy that was checking out was extremely rude when I was trying to look up my rewards points number he stated that since we had worked with a third-party that we cannot get rewards points, I told him that the person that I checked us in the other night stated that we could and he said that that was a lie in a very extremely unprofessional way I would almost not stay here again just because of that experience

essentially, there was a lot of mixup at check-in, getting the wrong room, and then being placed with somebody that had the same last name and all this other stuff… I did actually do my booking for a day later than I should’ve, however, it should’ve been noticed and it was a whole thing. I thought it was lack of training, but the manager was amazing and took care of it. the concierge who checked me and I’ve been there over five months, great young man however, I think he needed this to help him see the importance of taking his job seriously. Other than all that great location close to the freeway, you do hear stuff but it’s close to the freeway for a reason.

We were on a personal trip. Nice hotel, staff was friendly and helpful

The staff member that checked me in was very rude and unhelpful. The bed was comfortable. The walls are paper thin the guy had his TV on the entire night and I got very little sleep. The morning. Staff was very pleasant and the lady who did breakfast was super helpful and kind.

Staff upgraded the room from a King Studio to a sweet with 2 bathrooms and 2 beds.

Ok it’s an older property, that’s why three stars. The staff try real hard to make you feel welcome. It’s not the first time I’ve stayed there. I do because of the staff. The breakfast lady is on point and keeps it well stocked and clean. The property could use some interior updating and remodeling though.

The Hotel staff was great, I am a senior with bad knees and have trouble walking to far carrying luggage. She made sure I had a room on the the ground floor and close to the front door. She also had to come down and help me with the TV, but still had a nice smile on her face the whole time. Thank you

The reception staff were rude, untruthful and require retraining. Appalling.

Our vehicle broke down and the staff was super accommodating. Rare encounter with such hospitable staff.

Staff was excellent. Housekeeping should be given an award for the cleanliness. Maintenance guy fixed my TV in a jiffy and the front desk gave me a quiet room . This property is close ( 5 minutes) to all kinds of good eating and a good quaint cinema. The coffee makers are Keurig and the fridge has a small freezer. . Breakfast is at 6am and check-in is a nice early 2pm.

It was right on route 66 and very accessible. Hotel amenities were as promised.

A little bit too far away from downtown, but still a food place to rest

Clean room, great for kids, easily accessible to the freeway if traveling. Staff was also very friendly.

Property is on Route 66 - I chose it as good stopping place between Amarillo & w coast, but remember little at present.

Good basic hotel. Breakfast good and room adequate for a 1 night stopover en route on longer road trip. Lots of restaurants in area for meals.

After a day on the road it was nice to relax at a clean convenient hotel near downtown Kingman.

Good location and nice staff.

directly on the route 66 and very nice staff, property was clean

It was on our way to California. Loved that it was right on Route 66, so we were able to site see there.

Convenient from the Interstate. Close to restaurants. Quiet and comfortable. I would stay here again!

Breakfast was a nice spread.

The hotel was very convenient to the interstate. Staff was excellent and the room was clean and comfortable. Breakfast was very good with the best staff keeping everything orderly.

The comfort and cleanliness of this hotel was the prominent feature. However, the breakfast left a lot to be desired. The eggs were overcooked (brown at the edges/almost inedible) and the muffins were stale. We’ve eaten at lots of hotels and my hubby designated this to be the worst. That’s pretty bad!

Great breakfast

Clean, comfortable, quiet, easily accessible. Room was a bit dim, even with all lights on. Room was spacious and nice size bathroom. Breakfast was better than a lot of places.

Ok it’s an older property, that’s why three stars. The staff try real hard to make you feel welcome. It’s not the first time I’ve stayed there. I do because of the staff. The breakfast lady is on point and keeps it well stocked and clean. The property could use some interior updating and remodeling though.

Hotel was clean and quiet. Breakfast was great.

The breakfast was good, with hot food, including oatmeal.

Room was clean and breakfast was great-many options!

Get what you pay for free breakfast cheap eggs,dry biscuts,and potatoes. The muffins where good though .Beds felt like hospital beds rubber lined and not comfortable.