Extended Stay America Suites - Orlando - Southpark - Commodity Circle

Peace full environment, great customer service and great location. I am just happy here.

The Best in everything . Best personal and good Customer service

When I checked in, the entire room smelled of urine. I was so afraid it would get in my clothes and ruin my vacation. Not only did the room smell of urine, I requested a room with two beds and one of the beds was leaning on the floor. The bed frame was broken. When I asked for a new room, the front desk only had one more available. It had space for two beds but one was missing. Only the headboard was on the wall and there was an empty space where the bed should have been. There was a pullout couch but the front desk advised we not use it. She said the pullout couches were dangerous, broken, and filthy based on the complaints she had heard. There was no way we were staying at this hotel. We ordered an Uber and stayed somewhere else. I didn’t even bother getting a refund. The lady at the front desk was kind and helped as much as she could. I’ve never seen a hotel like this. I was visiting from out of state and assume this type of accommodation must be acceptable in Orlando. This hotel honestly should be shut down.

I proceed to the room and I noticed that there shower bath was really impact conditions and not properly clean. The bathtub was rusty, also depart were you put the soap that was attached to the wall was broken. First, by the bathtub being rusty is very dangerous for people to step on that to me. That’s a huge safety issue not only that, the part where you put the soap is broken you can fall hit that and cut yourself. This is Hhhj guys. I understand that this is not a five star room or hotel, but safety must happen at all times because you don’t know what could happen. I brought it to the front desk receptionist and the first thing he said was do you want to check out? My answer was what do you mean? I never said that I’m just bringing it to your attention because he’s a safety issue, his response was well we’re booked. At that point there’s nothing I can do because it was late in the afternoon and there was no other hotel available near to that one. When I check out, I brought it to the Manager‘s attention, and she said well I apologize for the inconvenience, blah blah blah blah blah. At this point, I will not stay at any of your locations because this happens also at the location across the street that is the same brand so apparently this is a pattern that it will continue to happen and nobody’s doing anything about it. I thought it was important for you guys to know that for me to share my experience and just to let you know, I did not took a shower in that bathtub.

Stayed for one night at the extended stay on south commodity circle. First room assigned was not ready (no sheets, rags on the counters). No big deal, went back to lobby and new room was assigned. The entry area was not a pleasant odor. Stepping into the hallways for the elevator, the smell was worse and the area seemed unkempt. An employee came with me from the front desk to ensure the second room was also not an issue. This was very nice of them to do as they wanted to make sure my check in experience was good. Unfortunately, stepping onto the 2nd floor off the elevator greeted with even worse odor. Spoiled food, garage, and even urine. There were literal black garbage bags in the hallway including several outside my rooms door. Stepping into the room, it was fine and offered a reprieve from the odors. The garbage in the hallways and the smells persisted from the time I checked in at 5pm to when I left the property at 615am this morning. As someone who travels often and stays in all sorts of hotels, many things are expected and understandable, but this was easily one of the worst experiences from an overall cleanliness standpoint.