Name: Four Points by Sheraton Philadelphia Airport
Address: 4101A Island Ave, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: $113–$260 per night
Rating: 7.6

What guests think

At Four Points by Sheraton Philadelphia Airport, travelers highlight the handy airport location and shuttle, generally friendly staff, and comfortable beds, while noting dated rooms, inconsistent maintenance, paid parking, and occasional service lapses like slow check‑in or overbooking.

Cleanliness feedback varies, with some finding rooms and common areas clean while others report odors, stained linens, and poorly maintained bathrooms. Facilities are basic: the bar/restaurant is convenient but can be understaffed with limited hours, the outdoor pool is occasionally closed, and on‑site parking costs extra with some security concerns. Many guests also cite loud or unreliable HVAC and sporadic hot‑water problems, along with thin walls that let hallway noise carry. Expect a practical airport stopover where convenience matters more than refinement.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is convenient, and there is an on‑site bar/restaurant; however, hours and staffing can be limited, the outdoor pool is sometimes closed, and on‑site parking carries a nightly fee with some security concerns.

Related guest reviews

8

ROBB

Oct 30, 2025

·

Stayed 1 night

Not a fan of paying $24 to park my car for one night stay

10

Michele

Aug 4, 2025

·

Stayed 1 night

Great room Reliable service to and from the airport.

8

Anna Burbano de

Jun 11, 2025

·

Stayed 1 night

Great shuttle service!

6

Christine

Aug 9, 2025

·

Stayed 1 night

Pool was closed for repairs. No hotel information in the room. I wanted to order some food since the restaurant wasn't open yet. They could've had menus for door dash or something.

6

Julia

Aug 17, 2025

·

Stayed 1 night

Dining service was understaffed and limited.

2

Sharon

Aug 17, 2025

·

Stayed 2 nights

My car was STOLEN from their parking lot. My car was stolen on Friday, and NO ONE did anything. All we could do was file a report because, according to the staff, this is something that “usually happens” there. Cars have been broken into before, with windows smashed to steal belongings. Just two weeks ago, a similar incident happened and do you think they did anything about it? NO. That is called NEGLIGENCE. And of course, no one could help or give us any answers because there’s NO MANAGER available on weekends. Imagine that a car gets stolen from their own parking lot, and the manager doesn’t even bother to show up. On top of that, as we were leaving, we saw other guests filing a report because they had things stolen from their ROOM. Another huge concern: my room door could be opened WITHOUT the key card. Do yourself a favor and look for another hotel to avoid this nightmare. All the bad reviews about the place being dirty, noisy, and unsafe are TRUE and the worst part is, they knows all of this and still does nothing to fix it. THE WORST EXPERIENCE EVER.

6

Nohad

Aug 22, 2025

·

Stayed 1 night

We are getting charges for the parking still the place is not secured for overnight parking.

8

Stephanie

Jun 21, 2025

·

Stayed 1 night

Property was good- front staff were exceptional. Don’t recommend restaurant. Waited 45 mins for a plain hamburger that finally came out wrong! They said they took it off bill- but it was still there! Breakfast was the same. Messed up meals and took forever to make meals to go.

8

JENNIFER

May 12, 2025

·

Stayed 1 night

Front desk person was rude and unwelcoming. Bar/restaurant not open until 5 so we had to walk over to another hotel for lunch.

10

Rachel

Jul 24, 2025

·

Stayed 1 night

Convenient with reliable shuttle service to/from airport. Ver quiet.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many rooms are described as clean, but recurring reports cite musty odors, stained linens, and poorly cleaned bathrooms and corridors.

Related guest reviews

10

Amy

Oct 29, 2025

·

Stayed 1 night

Room was clean, and large. Lobby was welcoming and smelled clean.

4

James

Aug 10, 2025

·

Stayed 2 nights

Old musty room

2

Michael

Jul 18, 2025

·

Stayed 2 nights

We ended up leaving this hotel because the room was so incredibly dirty. As soon as we walked into our room we noticed ants all over the place: on the walls & surfaces in the room. The air conditioning panel was hanging off the wall & could not be pushed back in. It was clear that if the room was cleaned at all, it was not done well. There were crumbs on surfaces and we found ants crawling on us after we left. When we tried to leave, the desk clerk was dismissive and unhelpful, instructing us to “go across the street to another hotel to find the manager”. We ended up just leaving.

2

Carla

Oct 29, 2025

·

Stayed 1 night

Terrible experience. The bathroom was totally dirty and full of hair everywhere. DISGUSTING.

4

Meghan

Oct 17, 2025

·

Stayed 1 night

The room looked clean and tidy on the surface but there was lots of dirt and dirty surfaces around the room. The mattress was lumpy and uncomfortable, my husband had a hard time sleeping on it. The whole hotel felt cheaper then what it’s rated and what we paid for it.

6

William

Aug 1, 2025

·

Stayed 3 nights

Dirty, hallways and elevators smelled

8

Santo

Aug 5, 2025

·

Stayed 1 night

Clean rooms.

2

Raphael

Jun 30, 2025

·

Stayed 2 nights

The room smells terrible Old bathroom Room not cleaned

4

LaWan

Aug 12, 2025

·

Stayed 1 night

The comforter on the bed was badly stained. The wash clothes had holes. The bathroom door was missing the hook to hang clothes. The shower faucet dripped and the ac was loud as if someone was breaking in.

8

Xueyun

Nov 26, 2025

·

Stayed 3 nights

It is good, clean and quite.

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Rooms

Rooms are dated, with frequent comments about loud HVAC, thin walls, and maintenance issues, while beds are often described as comfortable.

Related guest reviews

6

Jodi

Sep 21, 2025

·

Stayed 1 night

it was fine, for the price i expected nicer. our ac unit was 63 when we arrived. we reset it and it was super loud when it clicked on and off all night. Bed was comfy, parking was another $25, the restaurant/bar food was $29 for breakfast sandwich.

6

Kevin

Sep 21, 2024

·

Stayed 1 night

A/C unit was so loud when starting and stopping. Sounded like a person kicking down the door. When you go to a hotel you expect to sleep. There was no sleeping in that room

8

Darren

Oct 4, 2025

·

Stayed 2 nights

The hotel is fine, it's a bit aged though. The staff is very friendly and easy going. The rooms could use some updating but they are fine. The beds are comfortable and the hotel is kept pretty clean.

6

Dave

Sep 29, 2025

·

Stayed 1 night

Hotel is very dated

8

Shirley

Aug 11, 2025

·

Stayed 1 night

Rooms were dated and small.

6

Ashley

Jul 31, 2025

·

Stayed 1 night

walls are paper thin and the people next door sounded like that they are in my room

6

Kathryn

Jul 30, 2025

·

Stayed 1 night

The refrigerator wasn’t on! The noisy air conditioning kept me up

6

ANDREW

Aug 3, 2025

·

Stayed 1 night

Beds were very hard. Walls and doors need sound proofing. Every noise from the hall and next rooms can be heard. Hotel should have quiet hours for guests. We had several other families running in the halls and being loud in their rooms after midnight.

8

Heather

Nov 12, 2024

·

Stayed 1 night

It was fine, very comfortable bed

8

DiAnn

Sep 30, 2025

·

Stayed 1 night

Parking is not included in stay. $25 a night. Front desk girl was rude. Bed was comfy. But a/c was loud every ten mins which didn’t help to sleep. Have stayed here before several times but am looking elsewhere next time in Philly.

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AI-generated summary based on recent guest reviews

Service

Staff feedback is mixed—plenty of friendly interactions, but also slow or disorganized check‑in, poor communication, and occasional overbooking or key issues.

Related guest reviews

2

Keri

Jul 24, 2025

·

Stayed 2 nights

Oh where do I start. After driving 8 hours I arrived at the hotel at 3:30 (check-in time is 3) and none of the double rooms were ready. Ok fine, I was comped a night of parking for the inconvenience. I get into the room, TV is not working. After looking around for a reason I find the cable wire half out of the wall, a electrical outlet is wiggly and the plug for tv barely plugged in on top of 2 other plugs. Also, the AC wall unit cover was off the wall and resting on the floor. I went to the front desk and was moved to another room but if was obvious that I upset the staff. (I will be honest, I did walk up to the desk with a bit of attitude but I was tired and after having to wait for the room it's in an unsafe unacceptable condition.) After settling into the new room I went back to my car for something. I came back in and went to the desk asking about the breakfast offered in their lobby restaurant. With an attitude I was "handed" a menu. Ok fine, your hotel is overbooked and now you're down another room because you moved me, I get it but really...This is all day one. Day two, no hot water. Yup you read that right, no hotel water starting around 8am and it never came back on before we checked out on day 3. I was told multiple times it was being worked on but at one point I was told that it was up and working....still no hot water in my room. The hotel has potential if the property was actually kept up.

2

Adriel

Oct 14, 2025

·

Stayed 1 night

Worst service I have ever received. I tried to call about the airport shuttle and got hung up on. The airport shuttle took 40 mins to arrive. When i arrived the fire alarm was going off and when I left the next morning, it was still going on.

10

Ososese

Aug 18, 2025

·

Stayed 3 nights

The staff was very helpful and super friendly!

10

Kyle

Aug 11, 2025

·

Stayed 2 nights

Staff went above and beyond to be helpful at the front desk

2

Deborah

Oct 25, 2025

·

Stayed 1 night

Took 25 minutes to check in, totally unacceptable

10

Ellen

Jul 22, 2025

·

Stayed 1 night

It was very nice , quiet . I felt like i was on vacation even though it was a one night stay for a concert. The hotel desk staff wonderful. Kind, helpful and very professional.

2

James

Jul 17, 2025

·

Stayed 1 night

We booked a room weeks in advance at the airport hotel because I knew we were going to be arriving around midnight. Upon getting to the hotel, we were told there were no rooms because Sheraton‘s reservation system had allowed people to continue to make bookings even though the hotel was full. Other nearby hotels were also completely full. The night manager on duty was very apologetic and helpful so for that I give them some credit. He helped us identify another hotel that was 20 minutes away. However, we had to take Uber rides to and from the other hotel that cost over$80.and didn’t get to bed till after 2 AM.

2

HINA F

Aug 10, 2025

·

Stayed 3 nights

Staff is very unfriendly especially the staff at the check in counter. My room card kept getting deactivated and it was not near my phone or wallet. I had to keep running downstairs to activate it which was ridiculous. No acknowledgement or apology from the staff. The AC in the room was so freaking loud that it made it difficult to sleep. This was not at the level I expected from a Sheraton hotel.

4

Natisha

Aug 11, 2025

·

Stayed 1 night

The rooms were not ready at time of check-in. The lobby was full of folks waiting for 40mins. No compensation provided. The air conditioner was noisy. The lamps did work over night stand. There was a metal fixture sticking out that appeared to be the something mechanical behind it. Thank good no rodents popped out but looked dangerous.

2

Ryan

Jun 26, 2025

·

Stayed 1 night

Got to hotel and was told they don’t have a room as they do not guarantee a reservation and it’s first come first serve. They have cancelled the reservation and refund is coming but now we need to reach out to Travelocity to work through this. Really upsetting and a horrible way to do business.

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Location

Very convenient for Philadelphia International Airport and nearby stadiums, but the surrounding area is industrial with limited walkable options.

Related guest reviews

8

jack

Jun 24, 2025

·

Stayed 3 nights

Property is old and need lots of updating Area outside hotel is not very safe

4

Siddharth

Nov 17, 2025

·

Stayed 2 nights

Good: Very clean hotel Very comfortable Great location, proximity to the airport Friendly staff Bad: Shuttle: I waited 1 hour and 15 minutes, and still didn’t manage to get the complimentary shuttle from the airport to the hotel (10:30PM). This experience could certainly be made better very easily Room: 1) Blinds: the blinds in my room didn’t go all the way down. No pullers or mechanism.. they were just locked at the 70% down way point 2) Bathroom: No body-wash in the dispenser (I’m sure this is an easy fix) 3) Bathroom: Vent fan not working so excessive humidity build up 4) Bathroom: Water drainage issue- I was given a handicap access room for some reason and the floor didn’t drain properly after the shower. Leaving puddles of water on the floor after my shower. I’m not sure this is an easy fix and may or may not be important to other customers Overall, most of the issues could be easily fixed, but they DO need attention from the management to make the experience of this hotel better. Thanks.

10

thomas

Mar 23, 2025

·

Stayed 1 night

Great location for flights, Friendly staff. Nice environment.

8

Heather

Jun 10, 2025

·

Stayed 1 night

The location near the airport and stadiums were great.

6

Elizabeth

Jul 11, 2025

·

Stayed 1 night

Typical airport property. Could use some updating. Rooms were fairly cramped. The airport shuttle was convenient and timely.

8

Tanya

Aug 17, 2025

·

Stayed 2 nights

Would recommend. We went to Lincoln financial field and it was only 10 minutes away. Very convenient.

8

Kristin

Jun 20, 2025

·

Stayed 1 night

Their in house bar/restaurant was convenient, but very understaffed during a busy time. It is a good place to stay if you're only laying over for a flight, but not very walkable to other places.

8

Jennifer

Jan 24, 2025

·

Stayed 1 night

Close to the airport far from central philly

10

Shevier

Oct 1, 2024

·

Stayed 1 night

Location

6

Lora

Sep 18, 2025

·

Stayed 1 night

The location was amazing, kept us away from the main city which I loved and it was near the airport. However, the night staff didn't properly check someone in and we walked in on a guy in his room. That was totally embarrassing, but after that mishap all was well.

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AI-generated summary based on recent guest reviews

Dining

On‑site dining earns mixed reviews: some enjoy the food, while others find service slow, hours limited, and prices high; breakfast is not included.

Related guest reviews

6

Jodi

Sep 21, 2025

·

Stayed 1 night

it was fine, for the price i expected nicer. our ac unit was 63 when we arrived. we reset it and it was super loud when it clicked on and off all night. Bed was comfy, parking was another $25, the restaurant/bar food was $29 for breakfast sandwich.

10

Justine

Jul 17, 2024

·

Stayed 1 night

Front desk and restaurant staff very friendly. Restaurant was perfect- nice menu for a decent price and nice to relax and not have to leave the hotel. Room furniture a little dated but overall a great place to stay before an early flight.

6

Ajmal

Aug 6, 2025

·

Stayed 2 nights

The hotel restaurant staff were rude, unfriendly, and acted like they did not want to be there. They forget multiple items of our order and acted like it was such an inconvenience to bring us the missing items. I would NOT recommend eating there since the service was subpar and that’s being kind.

10

Dorothy

Aug 12, 2025

·

Stayed 1 night

Nice hotel close to the airport. Good food for dinner. Clean room.

10

Pauline

Aug 26, 2025

·

Stayed 1 night

Front desk was polite and fast. Bar was nice

10

Kimberly

May 12, 2025

·

Stayed 1 night

Was the cleanest nicest hotel that I've ever stayed in. Staff were wonderful and accommodating. Food in restaurant was wonderful!

6

Julia

Aug 17, 2025

·

Stayed 1 night

Dining service was understaffed and limited.

8

Stephanie

Jun 21, 2025

·

Stayed 1 night

Property was good- front staff were exceptional. Don’t recommend restaurant. Waited 45 mins for a plain hamburger that finally came out wrong! They said they took it off bill- but it was still there! Breakfast was the same. Messed up meals and took forever to make meals to go.

10

PATRICK

Apr 22, 2025

·

Stayed 1 night

The restaurant was not fancy, but the food and service were excellent.

8

JENNIFER

May 12, 2025

·

Stayed 1 night

Front desk person was rude and unwelcoming. Bar/restaurant not open until 5 so we had to walk over to another hotel for lunch.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$123
March	$123
April	$141
May	$154
June	$210
July	$178
August	$141
September	$138
October	$136
November	$120
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $124	15 $128	16 $124	17 $123	18	19
20 $123	21 $115	22 $115	23 $128	24 $128	25 $236	26 $160
27 $115	28 $124	29 $184	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $147	3 $168
4 $115	5 $115	6 $113	7 $115	8 $127	9 $164	10 $168
11 $115	12 $113	13 $125	14 $125	15 $144	16 $193	17 $260
18 $125	19 $123	20 $123	21 $125	22 $130	23 $160	24 $184
25 $144	26 $159	27 $125	28 $135	29 $125	30 $165	31 $193

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed, Roll-In Shower

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Philadelphia Airport

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Prices for upcoming dates