Name: Quality Inn & Suites Hanes Mall
Address: 2008 South Hawthorne Road, Winston-Salem, North Carolina, United States of America, Winston-Salem, North Carolina, US
Price range: US$50–US$95 per night
Rating: 7.08

What guests think

At Quality Inn & Suites Hanes Mall, reviews describe an older, budget property with mixed experiences: many note significant cleanliness and maintenance problems, surprise deposits, and occasional safety concerns, while others appreciate friendly staff, comfortable beds, and a convenient location.

Beyond the rooms, guests repeatedly mention closed or out-of-order amenities (pool, ice machines), occasional Wi‑Fi/TV issues, intermittent hot‑water or low‑pressure problems, and a very limited breakfast. A few appreciate the interior courtyard and occasional quiet despite the busy area. Overall, expect a basic, low‑cost stay with highly variable room conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several amenities are unavailable or unreliable, with repeated reports of a closed or poorly maintained pool and broken ice machines. Some mention ongoing renovation, exterior stairs that can be challenging, and a pleasant interior courtyard.

Related guest reviews

6

Arin

23 Aug 2025

·

Stayed 1 night

The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.

6

Li

30 Aug 2024

·

Stayed 1 night

The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.

2

Amie

9 Nov 2024

·

Stayed 2 nights

Our room was flooded and in terrible condition. The exterior was poorly maintained and the stairwell smelled like urine. It was awful and there was no way we could stay.

8

Colleen

24 Nov 2023

·

Stayed 1 night

The staff were very friendly and the property has a nice courtyard at the interior of the building area with benches and nice landscaping

4

robert

1 Aug 2023

·

Stayed 1 night

Property was not kept up. The tub would not drain. We got a plunger and tried to fix it ourselves, called the front office and were told the maintenance guy would come but he never did. Ice machine did not work. Breakfast wall was filthy.

4

Mary

28 Jul 2025

·

Stayed 1 night

Not very appealing outside. Room was clean for most part. Carpet was stained. Lots of commotion outside. Pool was broke a large mosquito pit. The price was good.

8

Aldo

8 Oct 2024

·

Stayed 11 nights

Good location. Self parking.

4

Steven

28 May 2024

·

Stayed 2 nights

The pool wasn't open, the cable TV was out, the front desk didn't return calls...NOT a good experience.

6

Thelma

26 Oct 2025

·

Stayed 1 night

Well the overall stay wasn’t too bad but I think that there’s some remodeling going on and if I know that I would’ve booked another motel I didn’t realize he had outside stairs because because my sister and I are older and that didn’t help our getting around to the room very helpful and he gave me a piece of paper that’s supposed to show you what to do about the TV and it was so faint where they copied so many times that you couldn’t really know what to do so we had no TV we had no phone. It was dead so we couldn’t call the desk and I hope that the one that we stayed in is going to be remodeled it needs new carpet, but for the price in the overnight one day it was OK, but I can’t say that I would stay in a quality motel again unless it’s a newer one with a elevator.

6

Lisa

3 Mar 2025

·

Stayed 3 nights

This property is undergoing renovation and it could be quite nice...BUT ..the guests who are starying there are disrespectful and thriw bags of garbage all over. A comm8n area could be clean and an hour later its a wreck. The motel is dog friendly, but it appears that NO ONE pucks up after them. Every inch if grass has dog feces.. some if the staff are very nice and welcoming, but theres one person who is incredibly rude. The rooms are clean, quiet, and comfortable. Its conveniently located. It would be a 5 star experience if the people who stayed there were beat abd clean.

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Cleanliness

Cleanliness is a recurring concern, with frequent reports of dirty floors and linens, bugs or roaches, mold, and lingering odors; a few guests did receive clean rooms.

Related guest reviews

2

Nadin

8 Jul 2025

·

Stayed 3 nights

The hotel stay was horrible. There was no indication on the website they would be asking for a $100 deposit. There were bed bugs in the carpet and I got bit multiple times. The room smelled.. The walls were dirty. The AC did not work well. One of the rooms were not vacuumed. the door was ajar or broken and would not close all the way. We found a cockroach. There were people outside all hours of the day and night smoking marijuana and cigarettes. Even though we were in a non smoking room when people were outside smoking the smell would come into the room. The hotel room next to ours was vandalized or trashed. We felt very unsafe. One of the keys to the rooms was always getting de-activated. I did mention some of the issues to the staff but they dont seem to care.

4

Tierra

29 Oct 2025

·

Stayed 2 nights

I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.

2

Anibal

29 Jun 2025

·

Stayed 3 nights

This place was nasty! There were cockroaches all over the property. The breakfast section had a Cockroach laying on her back floating with her legs. I took also a picture of it! The place place looked like a shelter!

2

Mary

17 May 2025

·

Stayed 1 night

This property is so outdated and dirty. Not sure if it was booking through Expedia at a different rate than the 160.00 they gave me when I called. The room was so filthy and springs in bed were poking our back all night. Bathroom in all corners and bathtub were caked with filth and had holes in the wall. One would say why did you stay and it’s because Expedia does not refund. So we used our blankets and laid with them. Then had to wash before heading out for our continued drive. The carpet in the room felt very gummy. Expedia needs to do a better review on these properties. One call to the health department 🤔 😉 and this place would be shut down. Unfortunately had to leave a message for today but Monday they will hear about it.

4

Linda

1 Nov 2025

·

Stayed 5 nights

Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly

2

Daniel

20 Oct 2025

·

Stayed 1 night

Check-in went well, however was surprised when required to leave a $100 incidentals charge that would be returned later. Hotels.com states ALL TAXES AND FEES included in price quote. Room looked good at first but, looks can be deceiving. The lamp on the night stand was broke, I went to turn it on and the whole stem of the lamp fell over with the light bulb and wires hanging out. There was trash on the floor behind the other nightstand. Threw the blankets back on the bed and saw a small blood stain in the sheet. It was small but still. Ok, now into the bathroom...went to use the hand towel and the bar just fell off the wall, wow, unbelievable. The shower curtain bar was just hanging on the wall you could see where it was ready to pull out, accident waiting to happen. had to play with the toilet to get it to shut off, it was running half the night because it didn't seal. the floors thru out the room were a vinyl wood grain, took my socks off to go to bed and my previously white socks were now black, i don't thing the floor had been mopped in weeks. to say the least this was a very disappointing stay, the motel should think about re-naming their business to Low Quality Inn and Suites. We will never stay at another Quality Inn.

2

Yves

17 Nov 2025

·

Stayed 1 night

Dirty floor, bugs in the room

4

Catherine

19 May 2024

·

Stayed 3 nights

Absolutely filthy. My duvet blanket was stained brown and yellow and it took the front desk an hour to find one that wasn’t also stained. There were random smudges and liquids on all the surfaces, the chair in my room was covered in stains and had a spring sticking up through the seat of the Chair. There were splatters and stains on the walls, curtains and mirrors. I had to walk up and down stairs every day where someone spilled a container of fried rice that was never cleaned up. Truly one of the nastiest hotels I’ve ever stayed at.

2

Christian

29 Sept 2025

·

Stayed 3 nights

The room was nasty, black bugs, I itched the whole time I was there. Lamp shades were disgusting. Horrible experience I canceled my stay and left

4

Richard

21 Sept 2025

·

Stayed 1 night

The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.

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Rooms

Rooms are dated and show heavy wear, and many guests report maintenance issues such as malfunctioning TVs/phones, door locks, and poor water pressure. Some noted comfortable beds, but reliability varies widely by room.

Related guest reviews

10

eryn

27 Apr 2025

·

Stayed 1 night

Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.

2

R James

18 May 2025

·

Stayed 1 night

Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.

6

Arin

23 Aug 2025

·

Stayed 1 night

The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.

6

Richard

13 Jul 2025

·

Stayed 1 night

Was difficult to close the door because it was warped, tv didn't work. Didn't know about a light switch behind the curtain for one of the lamps to work

6

Angel

17 Jun 2025

·

Stayed 3 nights

staff was friendly. The property was not quite what I was expecting. A little run down, and the room phones did not work at all. Weak water pressure

2

linda

30 Apr 2025

·

Stayed 4 nights

The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.

6

Roxanne

1 Jul 2023

·

Stayed 1 night

Non-smoking room smelled of smoke from the 1970s. Took WAY too long to check in, what with so many questions and 2 separate deposits; must have been 30 minutes. Creepy people in cars in the parking lot.

6

Grace

14 Apr 2024

·

Stayed 3 nights

Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.

6

Pamela

2 Jul 2023

·

Stayed 1 night

The bed was perfect for sleeping, and it was quiet, but needs updated. Plus electric outlet in bath was out. Hard to get ready for a wedding that way.

6

Rebecca

7 May 2023

·

Stayed 1 night

Zero water pressure in the shower.

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Service

Staff are often described as friendly, accommodating, and responsive, with several shout-outs to specific team members. However, guests also cite long waits, unanswered calls, and friction around unexpected deposits.

Related guest reviews

10

eryn

27 Apr 2025

·

Stayed 1 night

Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.

2

R James

18 May 2025

·

Stayed 1 night

Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.

8

Hallie

30 Nov 2025

·

Stayed 2 nights

Staff was super helpful and courteous, especially Mr. Tom. Room was clean, though a few minor items could use repairs. Great value for the price!

2

Jeremy

27 Oct 2025

·

Stayed 1 night

Had to wait 15 mins for clerk who was away from the desk at check in. The room bathroom had hair on the counter. The hotel would not provide extra towels or blankets at check in. “The laundry was closed.”

8

Jonathan

1 Jun 2025

·

Stayed 3 nights

Everything was fine. Site Manager Tom was pleasant and helpful when needed.

8

Marcia

21 Feb 2025

·

Stayed 1 night

Kristy went beyond to make sure my stay was exceptional!! Very nice lady.

6

Grace

14 Apr 2024

·

Stayed 3 nights

Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.

2

Jerry

22 Oct 2025

·

Stayed 1 night

Made me late for work, girlfriend had to stay in car overnight while I worked, I was really embarrassed and upset with this whole experience and don’t think I will be using it again. I’m also out of the money I paid to reserve the room. Which was basically $100. There was a deposit of $100 that was never mentioned in any literature only to be brought up by a very rude front desk clerk.

10

Jonathan

26 Jan 2025

·

Stayed 3 nights

The staff was friendly and worked quickly to resolve minor requests that I had for them. Site Manager Tom spoke to me several times and remembered my name which made me feel I was a valued customer. I am sure I will be back for another stay within a few months. I appreciate the service.

10

Lisbeth

18 Oct 2024

·

Stayed 1 night

I booked this room several months ago when my husband scheduled an upcoming surgery. My husband and i had to leave our home @ 2am to get to his surgery site. My husband's surgery was completed early and we wanted to check in to get some much needed rest it was 12pm. We where told it was to early for check-in however after hearing our story they found us a room that was clean and ready. They made sure it was close to the parking lot due to my husband not being able to walk comfortably. I room was clean, and had all the administers needed. My only compliments is the pillows where small!! However i would stay again simply for their kindness! THANK YOU

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Location

Convenient for Hanes Mall, the hospital, and highways, with some guests finding it quiet despite the busy area. Others felt the immediate area and on-site activity could seem unsafe or uncomfortable.

Related guest reviews

2

Yvette

9 Jun 2025

·

Stayed 1 night

BEWARE!!! This property is not at all what you see in the photos. As soon as we arrived to check in, we realized we had been scammed. It's a dump! The property looks like it hasn't been cleaned, painted or fixed up in YEARS! And the people loitering outside made it feel very sleazy. Unless you’re looking for a "room-by-the-hour" kind of place, DO NOT book here! RUN! The manager refused to admit that the property was misrepresented in the photos and refused to give us a refund. Thankfully we ended up staying at the Courtyard Marriott Hanes Mall which was just a few minutes away and had a wonderful stay. It was well worth paying $20 more! And fyi, the glowing reviews are fake!

8

Richard

28 Jan 2023

·

Stayed 1 night

Close to everything

8

Jonathan

20 Apr 2025

·

Stayed 3 nights

The trip was fine. The hotel location was great for what I needed. No complaints.

8

Aldo

8 Oct 2024

·

Stayed 11 nights

Good location. Self parking.

2

Nicholas

20 Jun 2024

·

Stayed 1 night

We had to put down a $100 deposit on each room we had with no prior knowledge of this. The area is shady and all of the rooms we booked(3) were dirty and stunk. I didn’t feel safe here and would not recommend especially when you have small children. I had a man follow me around the parking lot and just stare at me while he was in his van.

2

CLARA

27 Apr 2025

·

Stayed 1 night

Horrible room, smelly, scary surroundings and people

8

Richard

26 Jan 2023

·

Stayed 1 night

Close to hospital

4

Brian

1 Aug 2025

·

Stayed 2 nights

It was near mall and access to freeway

8

Jaquata

28 Jan 2025

·

Stayed 2 nights

quiet property even though it is located in a busy area of the city

10

Jessica

24 Mar 2023

·

Stayed 1 night

Clean, quiet, and easy to get to.

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Dining

Breakfast is very limited and inconsistent, with a small setup, little variety, and quality concerns; some found it acceptable for a quick bite. Some reported a policy restricting taking items out of the breakfast area.

Related guest reviews

2

Nakeya Rachelle

1 Apr 2025

·

Stayed 3 nights

The room I stayed in had roaches. The pictures on the site looked nothing like the site. The breakfast was pretty much nonexistent. Only good thing about it was the location.

4

Tierra

29 Oct 2025

·

Stayed 2 nights

I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.

8

James

12 Mar 2024

·

Stayed 1 night

Not a bad place to stay in a pinch especially for the price. Nice comfortable beds, but my wife got sick from the breakfast. I would definitely stay here again.

8

Hannah

5 Mar 2024

·

Stayed 1 night

I liked the free continental breakfast

4

Linda

1 Nov 2025

·

Stayed 5 nights

Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly

6

Jody

10 Mar 2023

·

Stayed 1 night

Nice place and clean. Just few issues but taken care of pretty quick. Very basic continental breakfast.

10

Lorri

1 Sept 2023

·

Stayed 1 night

Excellent value for the price! Will absolutely stay there again. Continental breakfast was meager, but still a great deal!

4

Brigitte

30 Aug 2024

·

Stayed 1 night

Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.

4

Richard

21 Sept 2025

·

Stayed 1 night

The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.

8

Sarah

28 Oct 2023

·

Stayed 1 night

Front desk was amazingly kind and quick. Helpful with directions, extending my stay & local resources. Hotel needs some upkeep & breakfast could use a boiled egg- any sort of protein would be nice, but overall it felt clean enough and the bed was comfy- so that’s what matters!

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Month	Average price
January	US$50
February	US$54
March	US$53
April	US$65
May	US$66
June	US$65
July	US$67
August	US$66
September	US$60
October	US$64
November	US$54
December	US$49

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $85	18 $88	19 $78
20 $65	21 $75	22 $72	23 $73	24 $62	25 $63	26 $63
27 $64	28 $64	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $95	3 $86
4 $50	5 $54	6 $53	7 $53	8 $53	9 $69	10 $69
11 $52	12 $52	13 $56	14 $68	15 $65	16 $86	17 $86
18 $85	19 $85	20 $86	21 $70	22 $68	23 $81	24 $73
25 $67	26 $61	27 $67	28 $62	29 $71	30 $86	31 $86

Quality Inn & Suites Hanes Mall

Prices for Quality Inn & Suites Hanes Mall

Monthly average prices

About this property

Location

Room options

Standard Single Room, 2 Double Beds, Smoking

Room, 2 Double Beds, Smoking (Upgrade)

Room, 1 King Bed

Accessible Room, 1 King Bed

Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds

Room, 1 King Bed, Accessible (Upgrade)

Room, 2 Double Beds

Standard Room, 1 King Bed, Smoking

Guest reviews of Quality Inn & Suites Hanes Mall

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Hanes Mall

Considering this hotel for your Winston-Salem trip?

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