Quality Inn & Suites Hanes Mall
US$54
/ night
Avg. for November
Prices for Quality Inn & Suites Hanes Mall
Select dates to see prices and availability
US$54
/ night
Avg. for November
Monthly average prices
Nightly prices at Quality Inn & Suites Hanes Mall average US$49 in the cheapest month (December) and US$73 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$50 |
| February | US$54 |
| March | US$53 |
| April | US$65 |
| May | US$66 |
| June | US$65 |
| July | US$67 |
| August | US$66 |
| September | US$73 |
| October | US$64 |
| November | US$54 |
| December | US$49 |
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Nov · US$54
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D
Most expensive: September (~US$73)
Cheapest: December (~US$49)
About this property
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.
Amenities
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.
Business amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 146 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Location
With a stay at Quality Inn & Suites Hanes Mall, you'll be centrally located in Winston-Salem, within a 10-minute walk of Novant Health Forsyth Medical Center and Hanes Mall. This hotel is 2.1 mi (3.4 km) from Wake Forest University Baptist Medical Center and 3 mi (4.8 km) from Truist Stadium.
What's nearby
Novant Health Medical Park Hospital(0.2 Miles)
Novant Health Forsyth Medical Center(0.3 Miles)
Hanes Mall(0.5 Miles)
Adventure Landing Winston-Salem(0.7 Miles)
Wake Forest University Baptist Medical Center(2.1 Miles)
Brenner Children's(2.2 Miles)
Theatre Alliance(3 Miles)
Truist Stadium(3 Miles)
Joe White Tennis Center at Hanes Park(3.2 Miles)
Bowlero Winston-Salem(3.6 Miles)
Benton Convention Center(3.6 Miles)
Southeastern Center for Contemporary Art(4.2 Miles)
Old Salem(4.4 Miles)
Reynolda House Museum of American Art(4.6 Miles)
Home Moravian Church(4.6 Miles)
Winston-Salem, NC (INT-Smith Reynolds)(7 Miles)
Piedmont Triad Intl. Airport (GSO)(27.7 Miles)
Charlotte-Douglas Intl. Airport (CLT)(83.9 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Banquet facilities
ATM/Cash machine
Location
2008 South Hawthorne Road, Winston-Salem, North Carolina, United States of America
Novant Health Medical Park Hospital (0.2 Miles)
Novant Health Forsyth Medical Center (0.3 Miles)
Hanes Mall (0.5 Miles)
Adventure Landing Winston-Salem (0.7 Miles)
Wake Forest University Baptist Medical Center (2.1 Miles)
Brenner Children's (2.2 Miles)
Room options
10
Standard Single Room, 2 Double Beds, Smoking
Room details
2 Double Beds
Sleeps 4
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
12
Room, 2 Double Beds, Smoking (Upgrade)
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
12
Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Accessible Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Standard Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed, Accessible (Upgrade)
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
11
Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
9
Standard Room, 1 King Bed, Smoking
Room details
1 Extra-Large Double Bed
Sleeps 2
288 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Quality Inn & Suites Hanes Mall
7.1
Good
Based on 1,003 verified reviews
Who stays here?
Business
15%
Couple
26%
Family
38%
Group
5%
Solo
14%
What guests think
AI-generated summary based on recent guest reviews
At Quality Inn & Suites Hanes Mall, reviews describe an older, budget property with mixed experiences: many note significant cleanliness and maintenance problems, surprise deposits, and occasional safety concerns, while others appreciate friendly staff, comfortable beds, and a convenient location.
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What guests think
At Quality Inn & Suites Hanes Mall, reviews describe an older, budget property with mixed experiences: many note significant cleanliness and maintenance problems, surprise deposits, and occasional safety concerns, while others appreciate friendly staff, comfortable beds, and a convenient location.
Beyond the rooms, guests repeatedly mention closed or out-of-order amenities (pool, ice machines), occasional Wi‑Fi/TV issues, intermittent hot‑water or low‑pressure problems, and a very limited breakfast. A few appreciate the interior courtyard and occasional quiet despite the busy area. Overall, expect a basic, low‑cost stay with highly variable room conditions.
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AI-generated summary based on recent guest reviews
Facilities
Several amenities are unavailable or unreliable, with repeated reports of a closed or poorly maintained pool and broken ice machines. Some mention ongoing renovation, exterior stairs that can be challenging, and a pleasant interior courtyard.
Related guest reviews
6
Arin
23 Aug 2025
·
Stayed 1 night
The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.
The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.
6
Li
30 Aug 2024
·
Stayed 1 night
The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.
The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.
2
Amie
9 Nov 2024
·
Stayed 2 nights
Our room was flooded and in terrible condition. The exterior was poorly maintained and the stairwell smelled like urine. It was awful and there was no way we could stay.
Our room was flooded and in terrible condition. The exterior was poorly maintained and the stairwell smelled like urine. It was awful and there was no way we could stay.
8
Colleen
24 Nov 2023
·
Stayed 1 night
The staff were very friendly and the property has a nice courtyard at the interior of the building area with benches and nice landscaping
The staff were very friendly and the property has a nice courtyard at the interior of the building area with benches and nice landscaping
4
robert
1 Aug 2023
·
Stayed 1 night
Property was not kept up. The tub would not drain. We got a plunger and tried to fix it ourselves, called the front office and were told the maintenance guy would come but he never did. Ice machine did not work. Breakfast wall was filthy.
Property was not kept up. The tub would not drain. We got a plunger and tried to fix it ourselves, called the front office and were told the maintenance guy would come but he never did. Ice machine did not work. Breakfast wall was filthy.
4
Mary
28 Jul 2025
·
Stayed 1 night
Not very appealing outside. Room was clean for most part. Carpet was stained. Lots of commotion outside. Pool was broke a large mosquito pit. The price was good.
Not very appealing outside. Room was clean for most part. Carpet was stained. Lots of commotion outside. Pool was broke a large mosquito pit. The price was good.
8
Aldo
8 Oct 2024
·
Stayed 11 nights
Good location. Self parking.
Good location. Self parking.
4
Steven
28 May 2024
·
Stayed 2 nights
The pool wasn't open, the cable TV was out, the front desk didn't return calls...NOT a good experience.
The pool wasn't open, the cable TV was out, the front desk didn't return calls...NOT a good experience.
6
Thelma
26 Oct 2025
·
Stayed 1 night
Well the overall stay wasn’t too bad but I think that there’s some remodeling going on and if I know that I would’ve booked another motel I didn’t realize he had outside stairs because because my sister and I are older and that didn’t help our getting around to the room very helpful and he gave me a piece of paper that’s supposed to show you what to do about the TV and it was so faint where they copied so many times that you couldn’t really know what to do so we had no TV we had no phone. It was dead so we couldn’t call the desk and I hope that the one that we stayed in is going to be remodeled it needs new carpet, but for the price in the overnight one day it was OK, but I can’t say that I would stay in a quality motel again unless it’s a newer one with a elevator.
Well the overall stay wasn’t too bad but I think that there’s some remodeling going on and if I know that I would’ve booked another motel I didn’t realize he had outside stairs because because my sister and I are older and that didn’t help our getting around to the room very helpful and he gave me a piece of paper that’s supposed to show you what to do about the TV and it was so faint where they copied so many times that you couldn’t really know what to do so we had no TV we had no phone. It was dead so we couldn’t call the desk and I hope that the one that we stayed in is going to be remodeled it needs new carpet, but for the price in the overnight one day it was OK, but I can’t say that I would stay in a quality motel again unless it’s a newer one with a elevator.
6
Lisa
3 Mar 2025
·
Stayed 3 nights
This property is undergoing renovation and it could be quite nice...BUT ..the guests who are starying there are disrespectful and thriw bags of garbage all over. A comm8n area could be clean and an hour later its a wreck. The motel is dog friendly, but it appears that NO ONE pucks up after them. Every inch if grass has dog feces.. some if the staff are very nice and welcoming, but theres one person who is incredibly rude. The rooms are clean, quiet, and comfortable. Its conveniently located. It would be a 5 star experience if the people who stayed there were beat abd clean.
This property is undergoing renovation and it could be quite nice...BUT ..the guests who are starying there are disrespectful and thriw bags of garbage all over. A comm8n area could be clean and an hour later its a wreck. The motel is dog friendly, but it appears that NO ONE pucks up after them. Every inch if grass has dog feces.. some if the staff are very nice and welcoming, but theres one person who is incredibly rude. The rooms are clean, quiet, and comfortable. Its conveniently located. It would be a 5 star experience if the people who stayed there were beat abd clean.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring concern, with frequent reports of dirty floors and linens, bugs or roaches, mold, and lingering odors; a few guests did receive clean rooms.
Related guest reviews
2
Nadin
8 Jul 2025
·
Stayed 3 nights
The hotel stay was horrible. There was no indication on the website they would be asking for a $100 deposit. There were bed bugs in the carpet and I got bit multiple times. The room smelled.. The walls were dirty. The AC did not work well. One of the rooms were not vacuumed. the door was ajar or broken and would not close all the way. We found a cockroach. There were people outside all hours of the day and night smoking marijuana and cigarettes. Even though we were in a non smoking room when people were outside smoking the smell would come into the room. The hotel room next to ours was vandalized or trashed. We felt very unsafe. One of the keys to the rooms was always getting de-activated. I did mention some of the issues to the staff but they dont seem to care.
The hotel stay was horrible. There was no indication on the website they would be asking for a $100 deposit. There were bed bugs in the carpet and I got bit multiple times. The room smelled.. The walls were dirty. The AC did not work well. One of the rooms were not vacuumed. the door was ajar or broken and would not close all the way. We found a cockroach. There were people outside all hours of the day and night smoking marijuana and cigarettes. Even though we were in a non smoking room when people were outside smoking the smell would come into the room. The hotel room next to ours was vandalized or trashed. We felt very unsafe. One of the keys to the rooms was always getting de-activated. I did mention some of the issues to the staff but they dont seem to care.
4
Tierra
29 Oct 2025
·
Stayed 2 nights
I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.
I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.
2
Anibal
29 Jun 2025
·
Stayed 3 nights
This place was nasty! There were cockroaches all over the property. The breakfast section had a Cockroach laying on her back floating with her legs. I took also a picture of it! The place place looked like a shelter!
This place was nasty! There were cockroaches all over the property. The breakfast section had a Cockroach laying on her back floating with her legs. I took also a picture of it! The place place looked like a shelter!
2
Mary
17 May 2025
·
Stayed 1 night
This property is so outdated and dirty. Not sure if it was booking through Expedia at a different rate than the 160.00 they gave me when I called. The room was so filthy and springs in bed were poking our back all night. Bathroom in all corners and bathtub were caked with filth and had holes in the wall. One would say why did you stay and it’s because Expedia does not refund. So we used our blankets and laid with them. Then had to wash before heading out for our continued drive. The carpet in the room felt very gummy. Expedia needs to do a better review on these properties. One call to the health department 🤔 😉 and this place would be shut down. Unfortunately had to leave a message for today but Monday they will hear about it.
This property is so outdated and dirty. Not sure if it was booking through Expedia at a different rate than the 160.00 they gave me when I called. The room was so filthy and springs in bed were poking our back all night. Bathroom in all corners and bathtub were caked with filth and had holes in the wall. One would say why did you stay and it’s because Expedia does not refund. So we used our blankets and laid with them. Then had to wash before heading out for our continued drive. The carpet in the room felt very gummy. Expedia needs to do a better review on these properties. One call to the health department 🤔 😉 and this place would be shut down. Unfortunately had to leave a message for today but Monday they will hear about it.
4
Linda
1 Nov 2025
·
Stayed 5 nights
Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly
Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly
2
Daniel
20 Oct 2025
·
Stayed 1 night
Check-in went well, however was surprised when required to leave a $100 incidentals charge that would be returned later. Hotels.com states ALL TAXES AND FEES included in price quote. Room looked good at first but, looks can be deceiving. The lamp on the night stand was broke, I went to turn it on and the whole stem of the lamp fell over with the light bulb and wires hanging out. There was trash on the floor behind the other nightstand. Threw the blankets back on the bed and saw a small blood stain in the sheet. It was small but still. Ok, now into the bathroom...went to use the hand towel and the bar just fell off the wall, wow, unbelievable. The shower curtain bar was just hanging on the wall you could see where it was ready to pull out, accident waiting to happen. had to play with the toilet to get it to shut off, it was running half the night because it didn't seal. the floors thru out the room were a vinyl wood grain, took my socks off to go to bed and my previously white socks were now black, i don't thing the floor had been mopped in weeks. to say the least this was a very disappointing stay, the motel should think about re-naming their business to Low Quality Inn and Suites. We will never stay at another Quality Inn.
Check-in went well, however was surprised when required to leave a $100 incidentals charge that would be returned later. Hotels.com states ALL TAXES AND FEES included in price quote. Room looked good at first but, looks can be deceiving. The lamp on the night stand was broke, I went to turn it on and the whole stem of the lamp fell over with the light bulb and wires hanging out. There was trash on the floor behind the other nightstand. Threw the blankets back on the bed and saw a small blood stain in the sheet. It was small but still. Ok, now into the bathroom...went to use the hand towel and the bar just fell off the wall, wow, unbelievable. The shower curtain bar was just hanging on the wall you could see where it was ready to pull out, accident waiting to happen. had to play with the toilet to get it to shut off, it was running half the night because it didn't seal. the floors thru out the room were a vinyl wood grain, took my socks off to go to bed and my previously white socks were now black, i don't thing the floor had been mopped in weeks. to say the least this was a very disappointing stay, the motel should think about re-naming their business to Low Quality Inn and Suites. We will never stay at another Quality Inn.
2
Yves
17 Nov 2025
·
Stayed 1 night
Dirty floor, bugs in the room
Dirty floor, bugs in the room
4
Catherine
19 May 2024
·
Stayed 3 nights
Absolutely filthy. My duvet blanket was stained brown and yellow and it took the front desk an hour to find one that wasn’t also stained. There were random smudges and liquids on all the surfaces, the chair in my room was covered in stains and had a spring sticking up through the seat of the Chair. There were splatters and stains on the walls, curtains and mirrors. I had to walk up and down stairs every day where someone spilled a container of fried rice that was never cleaned up. Truly one of the nastiest hotels I’ve ever stayed at.
Absolutely filthy. My duvet blanket was stained brown and yellow and it took the front desk an hour to find one that wasn’t also stained. There were random smudges and liquids on all the surfaces, the chair in my room was covered in stains and had a spring sticking up through the seat of the Chair. There were splatters and stains on the walls, curtains and mirrors. I had to walk up and down stairs every day where someone spilled a container of fried rice that was never cleaned up. Truly one of the nastiest hotels I’ve ever stayed at.
2
Christian
29 Sept 2025
·
Stayed 3 nights
The room was nasty, black bugs, I itched the whole time I was there. Lamp shades were disgusting. Horrible experience I canceled my stay and left
The room was nasty, black bugs, I itched the whole time I was there. Lamp shades were disgusting. Horrible experience I canceled my stay and left
4
Richard
21 Sept 2025
·
Stayed 1 night
The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.
The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and show heavy wear, and many guests report maintenance issues such as malfunctioning TVs/phones, door locks, and poor water pressure. Some noted comfortable beds, but reliability varies widely by room.
Related guest reviews
10
eryn
27 Apr 2025
·
Stayed 1 night
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
2
R James
18 May 2025
·
Stayed 1 night
Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
6
Arin
23 Aug 2025
·
Stayed 1 night
The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.
The check-in staff was super friendly and welcoming, which set a nice tone for our stay. The room was clean, though a bit dated. The breakfast was very barebones, even more limited than a typical continental breakfast. Unfortunately, the pool was unavailable, which was disappointing since my child was really looking forward to it. Overall, we only stayed for a day and it served its purpose, but some improvements could make the experience much better.
6
Richard
13 Jul 2025
·
Stayed 1 night
Was difficult to close the door because it was warped, tv didn't work. Didn't know about a light switch behind the curtain for one of the lamps to work
Was difficult to close the door because it was warped, tv didn't work. Didn't know about a light switch behind the curtain for one of the lamps to work
6
Angel
17 Jun 2025
·
Stayed 3 nights
staff was friendly. The property was not quite what I was expecting. A little run down, and the room phones did not work at all. Weak water pressure
staff was friendly. The property was not quite what I was expecting. A little run down, and the room phones did not work at all. Weak water pressure
2
linda
30 Apr 2025
·
Stayed 4 nights
The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.
The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.
6
Roxanne
1 Jul 2023
·
Stayed 1 night
Non-smoking room smelled of smoke from the 1970s. Took WAY too long to check in, what with so many questions and 2 separate deposits; must have been 30 minutes. Creepy people in cars in the parking lot.
Non-smoking room smelled of smoke from the 1970s. Took WAY too long to check in, what with so many questions and 2 separate deposits; must have been 30 minutes. Creepy people in cars in the parking lot.
6
Grace
14 Apr 2024
·
Stayed 3 nights
Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.
Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.
6
Pamela
2 Jul 2023
·
Stayed 1 night
The bed was perfect for sleeping, and it was quiet, but needs updated. Plus electric outlet in bath was out. Hard to get ready for a wedding that way.
The bed was perfect for sleeping, and it was quiet, but needs updated. Plus electric outlet in bath was out. Hard to get ready for a wedding that way.
6
Rebecca
7 May 2023
·
Stayed 1 night
Zero water pressure in the shower.
Zero water pressure in the shower.
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AI-generated summary based on recent guest reviews
Service
Staff are often described as friendly, accommodating, and responsive, with several shout-outs to specific team members. However, guests also cite long waits, unanswered calls, and friction around unexpected deposits.
Related guest reviews
10
eryn
27 Apr 2025
·
Stayed 1 night
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
2
R James
18 May 2025
·
Stayed 1 night
Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
8
Hallie
30 Nov 2025
·
Stayed 2 nights
Staff was super helpful and courteous, especially Mr. Tom. Room was clean, though a few minor items could use repairs. Great value for the price!
Staff was super helpful and courteous, especially Mr. Tom. Room was clean, though a few minor items could use repairs. Great value for the price!
2
Jeremy
27 Oct 2025
·
Stayed 1 night
Had to wait 15 mins for clerk who was away from the desk at check in. The room bathroom had hair on the counter. The hotel would not provide extra towels or blankets at check in. “The laundry was closed.”
Had to wait 15 mins for clerk who was away from the desk at check in. The room bathroom had hair on the counter. The hotel would not provide extra towels or blankets at check in. “The laundry was closed.”
8
Jonathan
1 Jun 2025
·
Stayed 3 nights
Everything was fine. Site Manager Tom was pleasant and helpful when needed.
Everything was fine. Site Manager Tom was pleasant and helpful when needed.
8
Marcia
21 Feb 2025
·
Stayed 1 night
Kristy went beyond to make sure my stay was exceptional!! Very nice lady.
Kristy went beyond to make sure my stay was exceptional!! Very nice lady.
6
Grace
14 Apr 2024
·
Stayed 3 nights
Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.
Front desk day agents were very helpful and courteous. We were first assigned to a smoking room that was on the most unkept, unsanitary condition and smelled atrocious when we arrived at 2 in the morning after flight delays. Next day, Thomas and his partner, a very knowledgeable woman whose name I failed to get made sure we were moved to a first floor nonsmoking room when we asked for a change. It was a huge difference. It is an older property that needs to be upgraded.
2
Jerry
22 Oct 2025
·
Stayed 1 night
Made me late for work, girlfriend had to stay in car overnight while I worked, I was really embarrassed and upset with this whole experience and don’t think I will be using it again. I’m also out of the money I paid to reserve the room. Which was basically $100. There was a deposit of $100 that was never mentioned in any literature only to be brought up by a very rude front desk clerk.
Made me late for work, girlfriend had to stay in car overnight while I worked, I was really embarrassed and upset with this whole experience and don’t think I will be using it again. I’m also out of the money I paid to reserve the room. Which was basically $100. There was a deposit of $100 that was never mentioned in any literature only to be brought up by a very rude front desk clerk.
10
Jonathan
26 Jan 2025
·
Stayed 3 nights
The staff was friendly and worked quickly to resolve minor requests that I had for them. Site Manager Tom spoke to me several times and remembered my name which made me feel I was a valued customer. I am sure I will be back for another stay within a few months. I appreciate the service.
The staff was friendly and worked quickly to resolve minor requests that I had for them. Site Manager Tom spoke to me several times and remembered my name which made me feel I was a valued customer. I am sure I will be back for another stay within a few months. I appreciate the service.
10
Lisbeth
18 Oct 2024
·
Stayed 1 night
I booked this room several months ago when my husband scheduled an upcoming surgery. My husband and i had to leave our home @ 2am to get to his surgery site. My husband's surgery was completed early and we wanted to check in to get some much needed rest it was 12pm. We where told it was to early for check-in however after hearing our story they found us a room that was clean and ready. They made sure it was close to the parking lot due to my husband not being able to walk comfortably. I room was clean, and had all the administers needed. My only compliments is the pillows where small!! However i would stay again simply for their kindness! THANK YOU
I booked this room several months ago when my husband scheduled an upcoming surgery. My husband and i had to leave our home @ 2am to get to his surgery site. My husband's surgery was completed early and we wanted to check in to get some much needed rest it was 12pm. We where told it was to early for check-in however after hearing our story they found us a room that was clean and ready. They made sure it was close to the parking lot due to my husband not being able to walk comfortably. I room was clean, and had all the administers needed. My only compliments is the pillows where small!! However i would stay again simply for their kindness! THANK YOU
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AI-generated summary based on recent guest reviews
Location
Convenient for Hanes Mall, the hospital, and highways, with some guests finding it quiet despite the busy area. Others felt the immediate area and on-site activity could seem unsafe or uncomfortable.
Related guest reviews
2
Yvette
9 Jun 2025
·
Stayed 1 night
BEWARE!!! This property is not at all what you see in the photos. As soon as we arrived to check in, we realized we had been scammed. It's a dump! The property looks like it hasn't been cleaned, painted or fixed up in YEARS! And the people loitering outside made it feel very sleazy. Unless you’re looking for a "room-by-the-hour" kind of place, DO NOT book here! RUN! The manager refused to admit that the property was misrepresented in the photos and refused to give us a refund. Thankfully we ended up staying at the Courtyard Marriott Hanes Mall which was just a few minutes away and had a wonderful stay. It was well worth paying $20 more! And fyi, the glowing reviews are fake!
BEWARE!!! This property is not at all what you see in the photos. As soon as we arrived to check in, we realized we had been scammed. It's a dump! The property looks like it hasn't been cleaned, painted or fixed up in YEARS! And the people loitering outside made it feel very sleazy. Unless you’re looking for a "room-by-the-hour" kind of place, DO NOT book here! RUN! The manager refused to admit that the property was misrepresented in the photos and refused to give us a refund. Thankfully we ended up staying at the Courtyard Marriott Hanes Mall which was just a few minutes away and had a wonderful stay. It was well worth paying $20 more! And fyi, the glowing reviews are fake!
8
Richard
28 Jan 2023
·
Stayed 1 night
Close to everything
Close to everything
8
Jonathan
20 Apr 2025
·
Stayed 3 nights
The trip was fine. The hotel location was great for what I needed. No complaints.
The trip was fine. The hotel location was great for what I needed. No complaints.
8
Aldo
8 Oct 2024
·
Stayed 11 nights
Good location. Self parking.
Good location. Self parking.
2
Nicholas
20 Jun 2024
·
Stayed 1 night
We had to put down a $100 deposit on each room we had with no prior knowledge of this. The area is shady and all of the rooms we booked(3) were dirty and stunk. I didn’t feel safe here and would not recommend especially when you have small children. I had a man follow me around the parking lot and just stare at me while he was in his van.
We had to put down a $100 deposit on each room we had with no prior knowledge of this. The area is shady and all of the rooms we booked(3) were dirty and stunk. I didn’t feel safe here and would not recommend especially when you have small children. I had a man follow me around the parking lot and just stare at me while he was in his van.
2
CLARA
27 Apr 2025
·
Stayed 1 night
Horrible room, smelly, scary surroundings and people
Horrible room, smelly, scary surroundings and people
8
Richard
26 Jan 2023
·
Stayed 1 night
Close to hospital
Close to hospital
4
Brian
1 Aug 2025
·
Stayed 2 nights
It was near mall and access to freeway
It was near mall and access to freeway
8
Jaquata
28 Jan 2025
·
Stayed 2 nights
quiet property even though it is located in a busy area of the city
quiet property even though it is located in a busy area of the city
10
Jessica
24 Mar 2023
·
Stayed 1 night
Clean, quiet, and easy to get to.
Clean, quiet, and easy to get to.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is very limited and inconsistent, with a small setup, little variety, and quality concerns; some found it acceptable for a quick bite. Some reported a policy restricting taking items out of the breakfast area.
Related guest reviews
2
Nakeya Rachelle
1 Apr 2025
·
Stayed 3 nights
The room I stayed in had roaches. The pictures on the site looked nothing like the site. The breakfast was pretty much nonexistent. Only good thing about it was the location.
The room I stayed in had roaches. The pictures on the site looked nothing like the site. The breakfast was pretty much nonexistent. Only good thing about it was the location.
4
Tierra
29 Oct 2025
·
Stayed 2 nights
I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.
I’ve stayed at this hotel a few times over the years, and this was by far the WORST experience. Some of the rooms have been renovated, but the one i received wasn’t. It was kinda dirty and one of the pillows looked like it had blood on it smh. The breakfast was trash. Definitely won’t stay here ever again.
8
James
12 Mar 2024
·
Stayed 1 night
Not a bad place to stay in a pinch especially for the price. Nice comfortable beds, but my wife got sick from the breakfast. I would definitely stay here again.
Not a bad place to stay in a pinch especially for the price. Nice comfortable beds, but my wife got sick from the breakfast. I would definitely stay here again.
8
Hannah
5 Mar 2024
·
Stayed 1 night
I liked the free continental breakfast
I liked the free continental breakfast
4
Linda
1 Nov 2025
·
Stayed 5 nights
Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly
Floor in my room filthy. Sink did not drain. Shower head busted. Tv didn't work. Trash bags piled in halls every where. Dog poop on staircase. The breakfast room was ridiculously small. The hotel should use all the restaurants space and light it up. Only a very small space was used. Never stay there again! The staff was friendly
6
Jody
10 Mar 2023
·
Stayed 1 night
Nice place and clean. Just few issues but taken care of pretty quick. Very basic continental breakfast.
Nice place and clean. Just few issues but taken care of pretty quick. Very basic continental breakfast.
10
Lorri
1 Sept 2023
·
Stayed 1 night
Excellent value for the price! Will absolutely stay there again. Continental breakfast was meager, but still a great deal!
Excellent value for the price! Will absolutely stay there again. Continental breakfast was meager, but still a great deal!
4
Brigitte
30 Aug 2024
·
Stayed 1 night
Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.
Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.
4
Richard
21 Sept 2025
·
Stayed 1 night
The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.
The room was very dirty. Mold in the bathroom, large stains on the carpet and a very noisy air conditioner which made sleeping difficult. They insisted on a $100 deposit on the room and would not pay it back until after 9am the next day. Breakfast was a joke. The only good thing was the nice attitude of the staff.
8
Sarah
28 Oct 2023
·
Stayed 1 night
Front desk was amazingly kind and quick. Helpful with directions, extending my stay & local resources. Hotel needs some upkeep & breakfast could use a boiled egg- any sort of protein would be nice, but overall it felt clean enough and the bed was comfy- so that’s what matters!
Front desk was amazingly kind and quick. Helpful with directions, extending my stay & local resources. Hotel needs some upkeep & breakfast could use a boiled egg- any sort of protein would be nice, but overall it felt clean enough and the bed was comfy- so that’s what matters!
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AI-generated summary based on recent guest reviews
6
Judith
2 Oct 2026
·
Stayed 1 night
The room wasn't in that great of condition. The towel shelf was pulling out of the wall, The breakfast choices weren't that good.
The room wasn't in that great of condition. The towel shelf was pulling out of the wall, The breakfast choices weren't that good.
10
Katie
22 Aug 2026
·
Stayed 1 night
The hotel wasn’t too clean and the staff was kinda creepy. They charge 100 deposit and it’s not worth it. Don’t get a smoking room cause they are nasty and stink . I’m not ever staying at this place again and I don’t recommend it to anyone.
The hotel wasn’t too clean and the staff was kinda creepy. They charge 100 deposit and it’s not worth it. Don’t get a smoking room cause they are nasty and stink . I’m not ever staying at this place again and I don’t recommend it to anyone.
10
Julian
27 Jun 2026
·
Stayed 1 night
Ok
Ok
10
Tamika
21 Jun 2026
·
Stayed 1 night
Very nice and affordable stay!
Very nice and affordable stay!
4
Aaliyah
17 Jun 2026
·
Stayed 3 nights
The staff was great! The property on the other hand seemed as it wasn’t kept up.
The staff was great! The property on the other hand seemed as it wasn’t kept up.
Property policies
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
FAQs about Quality Inn & Suites Hanes Mall
Is parking available at the property?
Free self-parking is available on-site.
Is breakfast offered at the hotel?
Complimentary breakfast is provided, with serving hours typically in the morning.
What are the standard check-in and check-out times?
Check-in is from 16:00, and check-out is by 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible bathrooms.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Winston-Salem, within a 10-minute walk of Novant Health Forsyth Medical Center and Hanes Mall. It is 2.1 miles from Wake Forest University Baptist Medical Center and 3 miles from Truist Stadium.
Does the hotel have a swimming pool?
Yes, there is a seasonal outdoor pool available, operational from May 26 to September 04.
What are the policies for guests staying with children?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Winston-Salem trip?
What are typical room rates like at Quality Inn & Suites Hanes Mall in Winston-Salem?
Over the next 60–90 days, room rates at Quality Inn & Suites Hanes Mall in Winston-Salem typically average around US$54 a night for two guests, ranging from US$51 to US$72 on peak dates.
When is the least busy time to visit Quality Inn & Suites Hanes Mall?
October is the busiest month for demand at Quality Inn & Suites Hanes Mall in Winston-Salem, whereas December is the quietest month to visit. If you prefer fewer crowds and easier availability, plan trips in December or the surrounding winter months.
Which month is cheapest to stay at Quality Inn & Suites Hanes Mall?
December is the cheapest month to stay at Quality Inn & Suites Hanes Mall in Winston-Salem, averaging US$55 a night; September is the most expensive, averaging US$82.
What’s nearby and who is this hotel good for?
Quality Inn & Suites Hanes Mall in Winston-Salem is near Hanes Mall and attractions like Reynolda House Museum of American Art and Wake Forest University Baptist Medical Center, making it handy for shopping, culture and hospital visits. The property commonly serves families and couples, and also caters to business travellers looking for a convenient base in North Carolina.
How does the nightly price at Quality Inn & Suites Hanes Mall in Winston-Salem compare to recent weeks?
The current price at Quality Inn & Suites Hanes Mall in Winston-Salem is US$58 per night for 2 guests, which is low for this hotel: about 25% below its US$77 average over the last 60 days. Most nights over that period fell between US$58 and US$146.
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-02: 57.88646497806549USD
- 2026-11-03: 58.59174539478302USD
- 2026-11-04: 56.82641081188202USD
- 2026-11-05: 59.685232150115965USD
- 2026-11-06: 77.77900913696288USD
- 2026-11-07: 148.55698234817504USD
- 2026-11-08: 52.8388438179779USD
- 2026-11-09: 48.806135361328124USD
- 2026-11-10: 49.89595669303894USD
- 2026-11-11: 50.89745368999481USD
- 2026-11-12: 51.898950686950684USD
- 2026-11-13: 73.86032565124512USD
- 2026-11-14: 66.8784659929657USD
- 2026-11-15: 48.72098573574066USD
- 2026-11-16: 48.90161559295654USD
- 2026-11-17: 47.900118596000674USD
- 2026-11-18: 47.900118596000674USD
- 2026-11-19: 49.9031083228302USD
- 2026-11-20: 66.86415846630096USD
- 2026-11-21: 65.87696899600982USD
- 2026-11-22: 47.90727022579193USD
- 2026-11-23: 47.90727022579193USD
- 2026-11-24: 47.90727022579193USD
- 2026-11-25: 47.92873364933014USD
- 2026-11-26: 49.91026421970367USD
- 2026-11-27: 69.87580108695984USD
- 2026-11-28: 66.8570068365097USD
- 2026-11-29: 49.9031083228302USD
- 2026-11-30: 49.89595669303894USD
- 2026-12-01: 49.89595669303894USD
- 2026-12-02: 52.88613589015961USD
- 2026-12-03: 52.88613589015961USD
- 2026-12-04: 69.86864519008637USD
- 2026-12-05: 65.87696899600982USD
- 2026-12-06: 52.88613589015961USD
- 2026-12-07: 52.89329178703308USD
- 2026-12-08: 53.89478878398895USD
- 2026-12-09: 53.89478878398895USD
- 2026-12-10: 53.89478878398895USD
- 2026-12-11: 68.87430409000396USD
- 2026-12-12: 68.88145998687745USD
- 2026-12-13: 53.90132168685913USD
- 2026-12-14: 52.88613589015961USD
- 2026-12-15: 52.89329178703308USD
- 2026-12-16: 52.89329178703308USD
- 2026-12-17: 52.88613589015961USD
- 2026-12-18: 67.8835089352417USD
- 2026-12-19: 67.8728070930481USD
- 2026-12-20: 53.89478878398895USD
- 2026-12-21: 52.89329178703308USD
- 2026-12-22: 52.87898426036835USD
- 2026-12-23: 52.88613589015961USD
- 2026-12-24: 52.87898426036835USD
- 2026-12-25: 64.8897795257187USD
- 2026-12-26: 64.88262789592743USD
- 2026-12-27: 53.89478878398895USD
- 2026-12-28: 52.87898426036835USD
- 2026-12-29: 52.88613589015961USD
- 2026-12-30: 52.87898426036835USD
- 2026-12-31: 54.88912988407135USD
- 2027-01-01: 67.8728070930481USD
- 2027-01-02: 69.86864519008637USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 to USD 150 per stay payable by cash, credit or debit card from any major bank.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- The seasonal pool will be open from May 26 to September 04.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Deposit required 100 USD, 150 USD for Suites cash or card.
- Contactless check-out is available.
- Pet fee: USD 25 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Banquet facilities
ATM/Cash machine
Services
Business centre
Banquet facilities
ATM/Cash machine
Designated smoking area
24-Hour Front Desk
Parking
Parking
Free parking
Parking Onsite
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
General
Non-smoking rooms
Vending machines
Internet
Free wi-fi