Name: Hilton Providence
Address: 21 Atwells Ave, Downtown Providence, Providence, Rhode Island, United States of America, Providence, Rhode Island, United States of America
Rating: 7.1

Guest reviews

7.1

Good

Based on 1,001 verified reviews

Who stays here?

Business

33%

Couple

24%

Family

26%

Group

9%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Across the reviews, Hilton Providence draws consistent praise for its central, walkable location near the Amica Mutual Pavilion, but feedback is mixed on the aging property, with recurring mentions of dated rooms, maintenance issues, and variable cleanliness standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Dianne

2 weeks ago

·

Stayed 1 night

We were unable to connect to WiFi. The front desk, in two separate calls, referred us to an alleged Help Desk. My experience is that these individuals should be able to walk one through the steps to connect ( we’re talimin an iPhone here.) Instead, the agent claimed that Therese’s a connectivity issue in the hotel. I pushed back and pointed out that this seemed very strange, as the front desk would have been inundated by frustrated guests. The agent insisted. I called the front desk, who confirmed that hotel connectivity was fine. I find this insulting. It was just a way to get rid of me. When one travels, hotel WiFi is very important to the consumer. So is respectful service regarding a valid expectation that has not been met. I will tjilbg many times before using or recommending Hilton again.

2

diego alejandro

Apr 14, 2026

·

Stayed 3 nights

Poor quality

6

Lisa

Mar 24, 2026

·

Stayed 1 night

Under construction starting in the morning

6

Leslie

Feb 19, 2026

·

Stayed 1 night

The worst part of our trip was our experience with Expedia who never booked our reservation. The Expedia staff was extremely unhelpful. The host staff was very pleasant, but not truthful, the hotel is under construction, and there were issues with our plumbing and heat in our room. Had to call maintenance multiple times and they still could not fix the draining of the faucet. Looks like the hotel is doing cosmetic changes, but they really need to do changes to the overall plumbing and heating which probably will not get addressed.

4

Mihail

Feb 13, 2026

·

Stayed 2 nights

Bathroom light would go off, very noisy HVAC and windows wouldn't insulate from outside noise, small shower head that is good for cats, $3 bottled water. Now the restaurant - terrible experience, smug server, coupon indicated full buffet breakfast but was given instead only an option of 3 sugary carb meals.

21 Atwells Ave, Downtown Providence, Providence, Rhode Island, United States of America

Location

A stay at Hilton Providence places you in the heart of Providence, a short 4-minute walk from Rhode Island Convention Center and within 2 minutes by car from Brown University. This hotel is 1.9 mi (3.1 km) from Providence College and 4.3 mi (6.8 km) from Roger Williams Park Zoo.

Amica Mutual Pavilion(0.1 miles)

Trinity Repertory Company(0.2 miles)

Rhode Island Convention Center(0.2 miles)

Biltmore Park(0.3 miles)

Lupo's Heartbreak Hotel(0.3 miles)

The Strand Ballroom & Theatre(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 23:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of USD 32 per day, which includes in/out privileges. There are also secured and covered parking options.

Full breakfasts are served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM, with costs ranging from approximately USD 11 to 25 for adults and children.

Pets are allowed with a fee of USD 100 per accommodation, plus a one-time cleaning fee of USD 10. Service animals are exempt from fees.

Check-in is from 4:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers wheelchair-accessible facilities including a registration desk, concierge desk, fitness center, on-site restaurant, and pool. There is also stair-free access to the entrance and wheelchair-accessible parking.

The hotel is centrally located in downtown Providence, just a 4-minute walk from the Rhode Island Convention Center and 2 minutes by car from Brown University. Other nearby attractions include Amica Mutual Pavilion and Providence Place Mall, both within 0.7 km.

The property features a wheelchair-accessible pool, although specific details about the pool type and operational hours are not provided.

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

Hilton Providence

Amenities

Property description

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Guest reviews