Name: SureStay Hotel by Best Western Lenoir City
Address: 400 Interchange Park Dr, Lenoir City, Tennessee, United States of America, Lenoir City, Tennessee, US
Price range: US$67–US$127 per night
Rating: 6.68

What guests think

Across reviews of SureStay Hotel by Best Western Lenoir City, guests describe a budget, no-frills stop with convenient interstate access, sometimes friendly staff, but cleanliness and maintenance problems, dated rooms, limited breakfast, and mixed experiences with service.

Several appreciate low rates, quick check-ins, and quiet stays. Common complaints cite odors, worn or stained furnishings, bugs, and upkeep issues like hard-to-open doors, malfunctioning amenities, or poor lighting. Breakfast is basic with limited variety, and pool conditions vary from clean to cloudy. Expect a budget stay with mixed standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool feedback is mixed, ranging from clean and inviting to cloudy or green. Some guests also note poor outdoor lighting, a small breakfast room, parking lot trash, and occasional vending or property upkeep issues.

Related guest reviews

6

Natalie

22 Mar 2025

·

Stayed 4 nights

The parking lot had trash, my bedding had burn holes in them.

2

Lynda Gayle

29 Oct 2025

·

Stayed 4 nights

Poor outdoor lighting, lobby smelled like someone’s dinner, clerk barely spoke English. Clerk illegally gave out my room outloud with a man standing behind me. Asked if he knew it was illegal to say room number outloud, he said”Yes.” Then he said room was on first floor outside and the key/door was hard to open. He made me a target for the man behind me. indeed the door was impossible to open so I left.

8

Richard

11 Jul 2024

·

Stayed 5 nights

Room was nice, staff was good, breakfast was pretty good, but the pool was awful. Very cloudy and lots of stuff floating. Need cleaned and chlorine perhaps, that was disappointing, but other than that, it was ok. I'd give it a 7.5 out of 10.

2

Rajkumar

21 Aug 2023

·

Stayed 1 night

Check in was tough, once I opened the room, it smelled so bad, TV did not work, refrigerator was turned off and opened with a soaked towel inside, phone did not work, TV was fixed later, but horrible, this TV and the channels were like 20 yrs back, no guide, the remote and TV do not collaborate, the shower curtain rod is in a weird shape, the curtain did not stand, it drops to the middle, btw, the mattress was good, luckily. The cleaning lady did not stop blowing the patio even when I was standing there, the swimming pool water was not transparent, someone must have mixed a couple of gallons of milk in it. Do not recommend this for more than $40 a night. Very bad experience. Should have read the reviews… it was hard to find the breakfast room , when I found it, they had baby bagels, never seen that in any of the hotels that I stayed before. Very limited choice, the coffee was so bad. BTW, the banana was good. No one was available in the front desk when needed. We rank the bell several times. Great hotel, but not recommended.

2

Ana

10 Jun 2025

·

Stayed 1 night

I stayed here for one night and will never return. The hotel is in desperate need of renovation—it has a noticeable odor, and the rooms are extremely outdated. I used the vending machine to buy a drink, inserted $5, and didn’t receive my change. When I brought it up to the front desk, the staff member was rude and simply gave me the manager’s number. I called the manager, but he was also dismissive, claiming the vending machines aren’t their responsibility and that he had no proof I actually put in $5. He then hung up on me. Completely unacceptable customer service.

8

Sylvia

7 Jul 2023

·

Stayed 5 nights

The pool was ok no one in it

6

Linda

12 Oct 2025

·

Stayed 2 nights

Adequate stay, breakfast room is quite small for the size of the hotel Rooms need refreshing!

10

James

12 Jun 2025

·

Stayed 1 night

Great pool. Clean room. Highly recommend

4

Marlon

23 Sept 2024

·

Stayed 1 night

The hotel was not very full that evening not was it very full at 0500 that morning when I left so why would I be on the second floor? Because there was a concert in Knoxville that night and they were hoping to get more business. They did not. I signed a statement showing I had checked in but there was no amount on what I would be charged. When questioned, I was told they do not see the charges/agreements made between Expedia and I. You can bet they knew how much the rate was because she said I was lucky I got the room for around a 100$ because tonight they were going for over $200. The fire alarm in the room was hanging down from the wall. Stink bugs were in the room. I caught 3 in a cup and let them go, mirror was very slanted, commode was stopped up, pool had a green tint to it, and my comforter had several stains on it. Will not be staying here again unless I am desperate.

10

Christopher

27 May 2023

·

Stayed 1 night

Kind front office person at checkin. Swimming pool clean and looks inviting.

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Cleanliness

Cleanliness reports are inconsistent: multiple reviews mention dirty rooms, odors, stained or unwashed bedding, mold, bugs, and unclean tubs, while a few guests found the property very clean.

Related guest reviews

4

Russell

6 Jan 2026

·

Stayed 1 night

We got a suite with a spa tub. The room was fine but the tub was nasty. I had a greasy ring around the tub. We brought cleaners and cleaned the tub squeaky clean. After we ran another tub there was the grease ring again. Have no idea how that could be happening. It was nasty.

4

Diana

14 Dec 2023

·

Stayed 1 night

Room had a weird smell. The door didn’t close properly so there was a crack that let in cold air. Had to clean the toilet seat before I could use it. Stayed for 1 hour and checked out, went across the street to the Holiday Inn. Staff was nice upon check in so I didn’t ask for a refund.

2

John

6 Oct 2023

·

The room was filthy and smelled of mold. No water pressure. It looks like they tried to freshen the room up but it reminds me of putting lipstick on a pig. I would not stay here again. I would rather sleep on a park bench. The manager was not accommodating and was rude when we brought up issues.

4

Bozena

1 Apr 2023

·

Stayed 1 night

The place was dirty with moldy shower. The shower handle was loose and ready to fall off the wall. We ordered non smoking room and were placed in a smoking room. The sad part is that the place is completely overpriced for all that you get. We tried to get banana to go because nothing else looked good and we were told no. Very disappointing stay

2

stephanie

5 Jun 2023

·

Stayed 3 nights

Room had bugs, smelled like mold, tub had a hole in it. Worst hotel I’ve ever stayed in.

4

Jeff

13 May 2025

·

Stayed 1 night

Filthy stained sheets. Were not changed. Took pictures to front desk. Ogferrd to move us. But

4

Tabitha

14 Jun 2025

·

Stayed 2 nights

They had to move us when we first got there bc the room was nasty not been clean hair in the sneak and tub sheets was nasty trash everywhere the the sec room the put us in there was wholes in the wall bugs ECT

10

Steven

2 Jun 2025

·

Stayed 8 nights

This hotel was exceptionally clean and well-maintained. The staff were very friendly and helpful.

2

Michael

13 Oct 2025

·

Stayed 1 night

We drove 15 hours that day,after midnight we checked in an immediately walking in the door the smell was so bad my husband walked out and started looking for another hotel. Unfortunately there was nothing available so the attendant apologized and gave me a can of Lysol. He said there were no other rooms available. We slept 5 hours and left ASAP. Grabbed coffee and breakfast on the road. Found a much nicer hotel that cost less and we were able to get a good sleep. The wall by the door was full of holes and peeled off paint. When I turned the water on in the sink the smell was nasty but the room smell was a musty urine smell.

2

Shelia

11 May 2025

·

Stayed 1 night

Dirty towels, Bedspread has bed bug blood at end of bed.

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Rooms

Rooms are dated and basic with mixed comfort; several guests reported uncomfortable mattresses or beds that slid, while others had quiet nights and acceptable comfort.

Related guest reviews

8

Dorothy

2 Jun 2025

·

Stayed 1 night

It was fine. Bed was great. TV didn't work but the owner came and got it working. I would have liked to have been downstairs, but no biggie. It was right across the street from good food and gas and close to where I needed to go. No frills, but that's ok. I just can't believe a little hotel room like that is $120 per night for 1 person. Oh well.

4

Larry

23 May 2023

·

Stayed 1 night

I wouldn’t stay here again for only one reason, and that reason is the mattresses. Even if they were brand new, these mattresses are some thing that a hotel should be expecting their guests to sleep on. You could feel the springs and hear the springs right through it.

10

Jay

29 Apr 2025

·

Stayed 1 night

Quick check in. Quiet

6

Andrew

12 Oct 2025

·

Stayed 2 nights

The metal platform beds allowed the mattress to slide when sitting on the edge, otherwise the room was ok

6

Linda

12 Oct 2025

·

Stayed 2 nights

Adequate stay, breakfast room is quite small for the size of the hotel Rooms need refreshing!

6

Brian

3 Jul 2025

·

Stayed 1 night

A little run down and could use some updating. But not terrible if you just need a quick place to spend the night.

4

MERLE

17 Apr 2023

·

The "suit" with the jet tub was no where near worth it. One look and you can immediately tell that it's best for your health to not even attempt to take a bath in it, as it was disgusting. As well as the place it self is pretty "sketchy" at best. People playing basketball on the breeze way all night, people in and out, yelling carrying on. It is shocking that "best western" allows their name on the place. It was dirty. They should ask, $59-$69 a night. That's about what it's worth. Not the worst, but definitely not good.

10

James

8 Aug 2025

·

Stayed 1 night

Friendly staff. Great place to stay. Clean rooms. Nice comfortable beds.

2

Jackie

4 Jun 2023

·

Stayed 1 night

Old and run down . Bed was hard a a brick. Everyone that we encountered was extremely RUDE

10

James

30 Jun 2025

·

Stayed 4 nights

Quick check in. Wanted a first floor room and had to beg to get it. Should have put that in my reservation request. Breakfast is not much unless you want cold cereal or a waffle. But Waffle House and Shoney’s is 1 minute away. It was quiet and all the guests respectful. They asked each day is I wanted maid service. Beds we’re comfortable.

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Service

Service is highly variable: many mention friendly, helpful staff and quick check-ins, while others report rudeness, privacy or reservation issues, refund disputes, and poor follow-up.

Related guest reviews

2

Andrei

13 Sept 2025

·

Stayed 5 nights

Horrible customer service, can't get refund or charge the dates.(even if you cancel 2 weeks in advance)

2

Lynda Gayle

29 Oct 2025

·

Stayed 4 nights

Poor outdoor lighting, lobby smelled like someone’s dinner, clerk barely spoke English. Clerk illegally gave out my room outloud with a man standing behind me. Asked if he knew it was illegal to say room number outloud, he said”Yes.” Then he said room was on first floor outside and the key/door was hard to open. He made me a target for the man behind me. indeed the door was impossible to open so I left.

2

alexis

27 Apr 2025

·

Stayed 3 nights

place was awful. firstly started out by getting my room cancelled last minute for no reason and when calling them to figure out why they highly rude and wouldn’t let me speak and kept yelling at me and it wasn’t until i called the bigger hotel owners that attitudes were changed and things were straightened out. first day there was a roach in a light socket (we have pictures) showed the manager and he argued with us that it’s normal and they’re just coming in from the weather (it was just raining y’all are just dirty) and when asking the front desk people what they were going to do about it they just handed a can of bug spray the next morning a random man that claimed to be “room service” (highly unlikely) just walked into our room at 7:30 in the morning, same man stood outside in the corner for about an hour.

2

Ana

10 Jun 2025

·

Stayed 1 night

I stayed here for one night and will never return. The hotel is in desperate need of renovation—it has a noticeable odor, and the rooms are extremely outdated. I used the vending machine to buy a drink, inserted $5, and didn’t receive my change. When I brought it up to the front desk, the staff member was rude and simply gave me the manager’s number. I called the manager, but he was also dismissive, claiming the vending machines aren’t their responsibility and that he had no proof I actually put in $5. He then hung up on me. Completely unacceptable customer service.

10

Steven

2 Jun 2025

·

Stayed 8 nights

This hotel was exceptionally clean and well-maintained. The staff were very friendly and helpful.

10

John

25 Feb 2024

·

Stayed 2 nights

Absolutely exceptional staff very clean. I have spent time in hotels motels all over the country. This is one of the best I've ever been in and I would recommend it. Five star plus to anyone wanted to come here

8

Lisa

10 May 2024

·

Stayed 3 nights

Rooms were clean and comfortable. Front desk staff was amazing. Will definitely stay here again.

10

John

17 Oct 2024

·

Stayed 2 nights

The staff were very kind and helpful.

2

Kyle

27 Apr 2025

·

Stayed 1 night

I was unable to stay there. The hotel called me half an hour or so after my reservation was paid to tell me that they gave it to someone that was there in the lobby. They were apologetic but I haven't seen a refund yet.

8

Savannah

2 May 2025

·

Stayed 2 nights

Stay was ok. Beds were comfy. Room was clean. Front desk was a little unfriendly.

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Location

Convenient roadside spot near I-75, close to gas and several eateries; some noted it isn’t near attractions and requires walking, driving, or rideshare.

Related guest reviews

8

Dorothy

2 Jun 2025

·

Stayed 1 night

It was fine. Bed was great. TV didn't work but the owner came and got it working. I would have liked to have been downstairs, but no biggie. It was right across the street from good food and gas and close to where I needed to go. No frills, but that's ok. I just can't believe a little hotel room like that is $120 per night for 1 person. Oh well.

8

Christopher

12 Aug 2024

·

Stayed 1 night

Good location and this is a very nice economy hotel.

10

Beverly

29 Apr 2024

·

Stayed 1 night

it is right off interstate I-75. Easy to find.

10

William

28 Jul 2025

·

Stayed 2 nights

Good property just not very near anything must walk while or drive and uber. Would stay again staff very helpful and friendly

8

Nicholas

2 Oct 2023

·

Stayed 1 night

Property conveniently close to expressway. Breakfast didn't have much to offer. A couple of food choices within walking distance but not great choices. Unlocking door with room key wasn't easy

10

Landon

22 Apr 2025

·

Stayed 1 night

Very clean. Showers were hot and beds comfy. Amazing Indian restaurant in walking distance

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Dining

Breakfast is limited and often disappointing, with small variety and quality concerns; a few guests found it acceptable, and there are restaurants within walking distance.

Related guest reviews

4

Kenneth

17 Jun 2023

·

Stayed 1 night

It was conveniently next to the freeway and plenty of restaurant choices. Continental Breakfast was very limited, very disappointed. Room had worn carpet with holes in it.

2

Manoj

28 Jun 2025

·

Stayed 4 nights

Dirty room and breakfast was not good.

8

Richard

11 Jul 2024

·

Stayed 5 nights

Room was nice, staff was good, breakfast was pretty good, but the pool was awful. Very cloudy and lots of stuff floating. Need cleaned and chlorine perhaps, that was disappointing, but other than that, it was ok. I'd give it a 7.5 out of 10.

2

Rajkumar

21 Aug 2023

·

Stayed 1 night

Check in was tough, once I opened the room, it smelled so bad, TV did not work, refrigerator was turned off and opened with a soaked towel inside, phone did not work, TV was fixed later, but horrible, this TV and the channels were like 20 yrs back, no guide, the remote and TV do not collaborate, the shower curtain rod is in a weird shape, the curtain did not stand, it drops to the middle, btw, the mattress was good, luckily. The cleaning lady did not stop blowing the patio even when I was standing there, the swimming pool water was not transparent, someone must have mixed a couple of gallons of milk in it. Do not recommend this for more than $40 a night. Very bad experience. Should have read the reviews… it was hard to find the breakfast room , when I found it, they had baby bagels, never seen that in any of the hotels that I stayed before. Very limited choice, the coffee was so bad. BTW, the banana was good. No one was available in the front desk when needed. We rank the bell several times. Great hotel, but not recommended.

4

Bozena

1 Apr 2023

·

Stayed 1 night

The place was dirty with moldy shower. The shower handle was loose and ready to fall off the wall. We ordered non smoking room and were placed in a smoking room. The sad part is that the place is completely overpriced for all that you get. We tried to get banana to go because nothing else looked good and we were told no. Very disappointing stay

6

Linda

12 Oct 2025

·

Stayed 2 nights

Adequate stay, breakfast room is quite small for the size of the hotel Rooms need refreshing!

8

Nicholas

2 Oct 2023

·

Stayed 1 night

Property conveniently close to expressway. Breakfast didn't have much to offer. A couple of food choices within walking distance but not great choices. Unlocking door with room key wasn't easy

10

Landon

22 Apr 2025

·

Stayed 1 night

Very clean. Showers were hot and beds comfy. Amazing Indian restaurant in walking distance

4

Diane

24 Apr 2023

·

Stayed 2 nights

The breakfast provided was horrible compared to other surestay hotels. The door to the room was very difficult to get open and the beds were not comfortable. There was a bad smell in the room that was not identifiable.

10

James

30 Jun 2025

·

Stayed 4 nights

Quick check in. Wanted a first floor room and had to beg to get it. Should have put that in my reservation request. Breakfast is not much unless you want cold cereal or a waffle. But Waffle House and Shoney’s is 1 minute away. It was quiet and all the guests respectful. They asked each day is I wanted maid service. Beds we’re comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$72
February	US$71
March	US$71
April	US$71
May	US$78
June	US$67
July	US$67
August	US$67
September	US$70
October	US$74
November	US$77
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $89	18 $74	19 $76
20 $67	21 $71	22 $67	23 $67	24 $67	25 $118	26 $93
27 $71	28 $72	29 $72	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $109	3 $101
4 $73	5 $72	6 $71	7 $72	8 $72	9 $77	10 $77
11 $71	12 $73	13 $67	14 $72	15 $73	16 $118	17 $127
18 $73	19 $73	20 $72	21 $72	22 $67	23 $76	24 $77
25 $73	26 $73	27 $72	28 $73	29 $73	30 $71	31 $80

SureStay Hotel by Best Western Lenoir City

Prices for SureStay Hotel by Best Western Lenoir City

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Smoking, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of SureStay Hotel by Best Western Lenoir City

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Lenoir City

Prices for upcoming dates