Name: Candlewood Suites Polaris by IHG
Address: 8515 Lyra Drive, Polaris, Columbus, Ohio, United States of America, Columbus, Delaware County, US
Price range: US$98–US$298 per night
Rating: 7.83

What guests think

Travellers describe Candlewood Suites Polaris by IHG as a convenient, suite-style stay near dining and shopping, with in-room kitchens and comfortable beds appreciated, but cleanliness, maintenance, and some policy or communication issues dampening otherwise friendly service impressions.

Location gets repeated praise for easy highway access and lots of nearby restaurants and stores. Several reviews mention pool closures or a cold pool and occasional noise at night. Expect a convenient base with useful in-room amenities but uneven upkeep and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews report the pool being closed or not warm, and a broken hot tub.

Related guest reviews

8

chris

7 Aug 2025

·

Stayed 3 nights

The hotel could really benefit from a lobby area that can accommodate a group that would like to meet up. We were in for a travel baseball tournament as a team and it was hard to find room to gather.

6

Michelle

25 Apr 2025

·

Stayed 5 nights

Pool never dd get warm, hot tub broken, otherwise very convenient and everyone was very friendly. I e- mailed manager about possibly getting a room for 4 months and he never e- mailed me back. I told front desk twice and called once.

6

Paige

2 Mar 2025

·

Stayed 2 nights

The pool was closed when we were there which sucked bc thats the only reason i booked there

10

Bruce

12 Aug 2024

·

Stayed 5 nights

It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.

10

Anne

2 Jan 2024

·

Stayed 4 nights

I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!

10

pam

21 Dec 2022

·

Stayed 1 night

Parking is easy lots of places to eat at and close by for shopping

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Cleanliness

Feedback on cleanliness skews negative, with reports of dirty rooms and public areas, missed amenities, and some maintenance issues.

Related guest reviews

6

Takisha

23 Sept 2024

·

Stayed 8 nights

Nice hotel, location is great. Hotel could be cleaner.

4

Joy

8 Jul 2023

·

Stayed 4 nights

Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!

6

Cheryl

19 Dec 2022

·

Stayed 19,344 nights

It was dirty and smelled. Would not stay here again.

4

Linda

13 Oct 2022

·

Stayed 4 nights

Our accommodations were dirty, it was obvious the capets had not been vacuumed, towels were missing, had to ask multiple times for more towels, finally had to go get. Bathroom condimentss were missing: shower cap, .check out was ridiculous. Needed to leave early, front counter agent told us to use Expidia.com. They.tpld to contact front desk. Very poor front desk knowledge of needing to change departure date. Would not do the change at the hotel. Expedia told us hotel clerk should have done. We will never at Candlewood Suites again. Nasty, dirty hotel, with very poor room service(not cleaned or fully equiped with linens. Beds looked like house keeping remade beds using prior sheets. Had to make 3 trips to front desk to get towels, extra chair that should have been in room. Under bed closest to window, it was flity, and so gross. I would NOT recommend this hotel!!!!!

8

Joyce

13 Sept 2022

·

Stayed 1 night

The stay was decent. But it had a leaky shower head and the shampoo and body wash was empty. Good thing I brought some with me because I didn't feel like calling for them to fill it. I was there to relax and wanted my privacy.

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Rooms

Guests appreciate suite layouts with kitchens and comfortable beds, but some mention nighttime noise.

Related guest reviews

8

Albert

23 Oct 2024

·

Stayed 7 nights

The kitchenette was a big help for our week long stay.

10

Bruce

12 Aug 2024

·

Stayed 5 nights

It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.

10

Anne

2 Jan 2024

·

Stayed 4 nights

I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!

10

William

30 May 2023

·

Stayed 3 nights

Wonderful stay, convenient, affordable and spacious

4

ROBERT R

24 Apr 2023

·

noisy!

10

Timothy

18 Apr 2023

·

Comfortable bed, comfortable nice to have a fridge and microwave

4

Wendy

18 Sept 2022

·

Stayed 1 night

I’m terribly upset. My room was changed from two beds to one and I had to sleep with my guest. And there were no extra pillows. It was very uncomfortable.

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Service

Staff are often described as friendly, but guests report inconsistent responsiveness and front desk coverage, plus frustrations with deposit holds, card acceptance, and reservation changes.

Related guest reviews

4

Katharine

4 Nov 2025

·

Stayed 5 nights

There were a lot of issues during my stay. Overall I felt that the hotel was not safe and there were shortcuts taken by the staff. The desk was hardly ever attended and

6

Michelle

25 Apr 2025

·

Stayed 5 nights

Pool never dd get warm, hot tub broken, otherwise very convenient and everyone was very friendly. I e- mailed manager about possibly getting a room for 4 months and he never e- mailed me back. I told front desk twice and called once.

10

Bruce

12 Aug 2024

·

Stayed 5 nights

It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.

10

Audwynn

19 May 2024

·

Stayed 2 nights

The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!

8

Sabrina

17 May 2024

·

Stayed 3 nights

Staff was very nice

6

Linda

23 Jun 2023

·

Stayed 2 nights

No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful

10

Rose

5 May 2023

·

Stayed 3 nights

Always a pleasure to stay at Candlewood Suites Polaris (near Westerville Ohio). Friendly staff. Our puppy Raider 🐶 loves ❤️ Candlewood Suites. Thank you. Rose and Lou and Raider

8

Renee

28 Oct 2022

·

Stayed 1 night

The hotel put a hold on my card but once I arrived they informed me they didn’t accept that card

4

Linda

13 Oct 2022

·

Stayed 4 nights

Our accommodations were dirty, it was obvious the capets had not been vacuumed, towels were missing, had to ask multiple times for more towels, finally had to go get. Bathroom condimentss were missing: shower cap, .check out was ridiculous. Needed to leave early, front counter agent told us to use Expidia.com. They.tpld to contact front desk. Very poor front desk knowledge of needing to change departure date. Would not do the change at the hotel. Expedia told us hotel clerk should have done. We will never at Candlewood Suites again. Nasty, dirty hotel, with very poor room service(not cleaned or fully equiped with linens. Beds looked like house keeping remade beds using prior sheets. Had to make 3 trips to front desk to get towels, extra chair that should have been in room. Under bed closest to window, it was flity, and so gross. I would NOT recommend this hotel!!!!!

4

Wendy

18 Sept 2022

·

Stayed 1 night

I’m terribly upset. My room was changed from two beds to one and I had to sleep with my guest. And there were no extra pillows. It was very uncomfortable.

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Location

Consistently praised for easy access to the highway and many nearby restaurants and stores.

Related guest reviews

6

Takisha

23 Sept 2024

·

Stayed 8 nights

Nice hotel, location is great. Hotel could be cleaner.

10

Bruce

12 Aug 2024

·

Stayed 5 nights

It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.

10

Audwynn

19 May 2024

·

Stayed 2 nights

The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!

10

Prggy

6 Jul 2023

·

Stayed 5 nights

Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.

10

Jerry

30 May 2023

·

Stayed 5 nights

great location with restaurants and stores

10

William

30 May 2023

·

Stayed 3 nights

Wonderful stay, convenient, affordable and spacious

8

Shanita

24 Dec 2022

·

Stayed 1 night

Very close to everything you’d want to do.

10

pam

21 Dec 2022

·

Stayed 1 night

Parking is easy lots of places to eat at and close by for shopping

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Dining

Not enough information in reviews.

Related guest reviews

10

Bruce

12 Aug 2024

·

Stayed 5 nights

It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.

6

Linda

23 Jun 2023

·

Stayed 2 nights

No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$84
March	US$100
April	US$102
May	US$125
June	US$143
July	US$130
August	US$100
September	US$94
October	US$96
November	US$85
December	US$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $200
20 $161	21	22 $127	23 $127	24 $145	25 $194	26
27 $99	28 $159	29 $153	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $136	3 $139
4 $104	5 $127	6 $161	7 $145	8 $148	9 $168	10
11 $113	12 $142	13 $126	14 $136	15 $127	16 $237	17 $298
18 $122	19 $139	20 $144	21 $153	22 $150	23 $158	24 $153
25 $98	26 $126	27 $132	28 $144	29 $130	30 $127	31 $126

Candlewood Suites Polaris by IHG

Prices for Candlewood Suites Polaris by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible (Communications, Mobility, Access Tub)

Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Shower)

Room, 1 Bedroom, Accessible (Communications, Roll-In Shower)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed

Studio Suite, 2 Double Beds, Accessible (Communications)

Suite, 1 Bedroom, Accessible (Communications)

Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

Studio Suite, 2 Double Beds

Studio Suite

Studio Suite, 1 Queen Bed, Accessible (Communications)

Guest reviews of Candlewood Suites Polaris by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites Polaris by IHG

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