Hampton Inn & Suites Columbus-Downtown

Parking options weren't the best because of construction. Some front desk staff seemed a little condescending. Breakfast items were partially removed before breakfast hours were over one morning.

I've stayed at this property multiple times without any major issues. Tried to check in at 3:00, but my room wasn't ready. They said to try again in 30 minutes. The room wasn't ready in 30 minutes. I was told the room is guaranteed by 4:00, so I have to wait. Front desk staff indicated they would call housekeeping at 4:00 if the room still wasn't ready. I told them to call now so my family isn't waiting another 30 minutes after they call at 4:00. I was advised that the problem was that I had reserved a suite. I'm not sure how that is my problem. When my room was finally ready, I asked if they were going to do anything to make this right. That question was met with scoffs from both people at the front desk. I'm not looking for a comped night or anything. Give me a $10 credit at the snack area. Do something resembling customer service. Even acting apologetic would have been enough. I was told no because it's not 4:00. It was 3:57.

The desk staff was attentive and welcoming Clifford was enthusiastic and kind, and was helpful in giving us walking directions to CVS that took us though a beautiful park- much better route than shown on maps app. The entire facility was clean and our room was well- appointed. Bathrooms were spacious and clean. We did not use the pool, but we did use the fitness room, and unfortunately, all of their three treadmills were out of order, so my girls used the Peleton bike and free weights. While the location was convenient to the Convention Center, where we attended a tournament on Sunday, and many good restaurants along High, there is only valet parking closest to the hotel, which I did not notice of see when booking. This is consistent with many of the local hotels. It cost me $60 for parking for 24 hours ($45 for overnight and additional $15 to stay through day for the tournament we were attending). I did not know that Sunday is park free day near the local park, and I wish I had moved my car before paying the extra $15. The street parking was limited due to additional construction in the area. Also, we had a room that faced the exterior and it may* have been graduation weekend at OSU because there were parties (we think outside) going on outside our window until 3 AM, so we were unable to sleep. I only mention this because if you’re traveling for business and need to be well-rested ask for an interior room. It is an active area. I wish I would have moved rooms.

Helpful staff, clean rooms.

Clean Room and everyone that worked there had a pleasant comment or smile for us. Outdoor sounds from High St. were a little loud at times, but being in the heart of the city, it’s to be expected.