Name: Best Western Knoxville Suites - Downtown
Address: 5317 Pratt Road, Inskip, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: US$87–US$450 per night
Rating: 8.03

What guests think

At Best Western Knoxville Suites - Downtown, travellers describe spacious rooms and friendly staff at budget-friendly rates, but also note dated interiors, inconsistent cleanliness with lingering odors, and facilities like the pool, hot tub, and gym needing maintenance.

Many say the property is not truly downtown, though access to the interstate and nearby dining is easy. Breakfast feedback varies from good and well stocked to cold or limited. Overall value depends on your tolerance for wear and the location trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are frequently reported as cold, very small, or out of service; the fitness room and some amenities (elevator, door locks) show wear and occasional issues. Parking is convenient, and the property is pet friendly.

Related guest reviews

8

Carl

4 Apr 2025

·

Stayed 1 night

Property does need a bit of updating. Staff was great. Had a handicap accessible shower, my wife said it needed cleaning and the curtain didn't keep the water from getting in the floor very well, probably due to the handheld not having a wall hook so it would hang. Hot tub only had 2 jets working & not very strong at that. But overall it was ok for a night

6

Caleb

19 Jan 2025

·

Stayed 1 night

The pool was good, the bubbles on the hot tub didn’t work. The carpet is dated, workable, but very dirty in places (like the fitness room). The fitness room didn’t open with a room key, you had to go to the front desk and wait till they were available to come open it. The elevator is very VERY slow. Breakfast was delicious and the staff was friendly and lovely A step up from basic but it’s def not Hilton.

8

Shannon

13 Jul 2024

·

Stayed 1 night

The pool area needs cleaned and roof repaired

4

Alexander

29 Mar 2024

·

Stayed 1 night

Cold water in swimming pool

8

Janel

25 Mar 2024

·

Stayed 1 night

The customer service was outstanding.The hotel itself needs a bit of a facelift as everything is much more worn in appearance than in the photos, especially the pool area. It was clean and comfortable though.

6

Rob

8 Feb 2024

·

Stayed 1 night

I was looking forward to soaking in the hot tub but the heater and jets were not working and it was just dirty water. The pool was not very warm so I settled for a cold swim. Staff was friendly, parts of the hotel were a bit run down (pool area, workout rooms).

10

Joseph

31 Dec 2023

·

Stayed 2 nights

The hotel was nice. We had a suite so we had a separate sitting area in our room. The hotel is pet friendly too and charges $15 a night if you have a pet. Only issue was the toilet running for a few seconds every five minutes or so but we just shut the bathroom door and it the sound wasn't an issue.

10

Jewell

7 Jul 2023

·

Stayed 1 night

Great for a 1 night stay with the family. Just wish the pool had been available, we were told at first it was ok to swim, then told by another employee not ok but the hot tub was ok. The indoor setting for these was quite hot and made the area a little unbearable to be in longer than 15 minutes without away to cool down.

6

Natasha

3 Jul 2023

·

Stayed 1 night

The hotel was okay. The room was outdated, but clean. The pull out sofa was awful (I know these are typically not great, but this was a whole new level of terrible). The front desk was anything but helpful. We were there on a Saturday, it was 95 degrees outside, and the pool was closed. We were first told it would be open no later than 4:30pm. Then we were told no later than 6:30pm, then it was 7:30 or 8pm. The last time we asked, it was 8:30 or 9pm. Not entirely sure what continued to delay the pool reopening, we were never told. The room served its purpose as somewhere to sleep, but it was disappointing. We only booked this hotel for the pool, which we weren't able to use.

10

John

20 Mar 2023

·

Stayed 2 nights

The pool needs to be updated. If you have a indoor pool it should be heated instead of ice cold and no heat blowing out of the vents Couldn't even use spa to warm up due to not working. Heated pool is a must if it's indoors.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, while others reported strong odors (smoke, urine, mildew), stained or worn furnishings, and occasional pests or mold. Public areas and carpets also show wear in some reports.

Related guest reviews

8

Michael

29 Nov 2025

·

Stayed 1 night

Clean room

10

Pamela

9 Nov 2025

·

Stayed 2 nights

Very clean! Very polite employees

6

LaKeshia

4 Aug 2025

·

Stayed 1 night

The hotel looks nothing like what you see in the pictures. Its is very out-dated. There was also a strange smell in our room.

6

Carol

22 May 2025

·

Stayed 1 night

Stayed here many times but this was the dirtiest the room has been. Every wall/mirror frame was filthy. The main things like bed, sink, shower was fine but the walls and doors really needed a wipe down. Curtains had holes in them. Room also had a really bad smell. Hotel was sold out so we didn’t ask to move. Front desk lady was super sewer and helpful though.

4

Juanita

14 May 2025

·

Stayed 1 night

The towels were not clean and the room smelled

2

Nicholas

8 Apr 2025

·

Stayed 1 night

The stay was way overpriced. Drywall on the floor from ceiling water damage. Dirty. Smelled musty / moldy in the room. Would not recommend this hotel.

2

Zacharey

3 Jan 2025

·

Stayed 1 night

While I have a list of specific complaints, the overall problem was cleanliness. Most locations in the hotel smelled of something- our floor smelled of cigarette smoke despite being nonsmoking. The heater in our room smelled so awful when we turned it on (in January) the whole room smelled so bad we had to step out. Bathroom was dirty, floor was dirty (found a chip on the back of one of the chairs), we had to ask for new sheets for the pull out bed… we tried to call down to the front desk and our phone didn’t work, the toilet didn’t flush all the way and after a few uses we didn’t feel comfortable using it in the middle of the night in case it overflowed. The staff was pleasant and helpful, especially the breakfast service person.

4

Virginia

20 May 2024

·

Stayed 1 night

Do not stay here. I have never been in a room that smelled so bad. It was evident that they don’t clean enough. They gave me another room and it was the same. I asked my refund and left.

2

BRANDI

27 Mar 2024

·

Stayed 1 night

After check in, we didn't even stay for 5 minutes. When we arrived at our room, the door was cracked open by the safety lock. We entered and noticed the trash can wasn't cleaned out (beds did not look like they had been slept in) and we checked cleanliness of the bathroom and noticed a nasty cockroach in the tub. Snapped a quick picture and went straight back to the front desk. Both the receptionist and manager were very understanding and immediately refunded our money. Something tells us this isn't the first time this has happened :(

6

Alison

9 Jun 2023

·

Stayed 4 nights

Bed was comfortable, shower was good and hot and room had all facilities. Front desk staff very friendly and helpful. Breakfast was well presented with plenty of choices in a pleasant, airy room. But....we had mold on our bedroom ceiling, the bed area smelled musty, bathroom ceiling had been repaired but not painted and the cupboard drawers kept sliding open all the time! Room was desperately in need of a proper upgrade and new carpet as it was quite dingy. This hotel is not close to "downtown" and had few dining options. The area is more of a truck stop location between freeways. There was a good Ingles market right next door so we ended up buying food there and using the microwave in our room .

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AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious with comfortable beds for many, but decor and furnishings are dated and show wear. Guests mention maintenance frustrations such as noisy or weak HVAC, high or squeaky beds, and door lock or fixture problems, plus occasional Wi‑Fi issues.

Related guest reviews

8

Holly

17 Nov 2025

·

Stayed 3 nights

Good size room. Liked there were two sinks

2

Gopikrishna

20 Oct 2025

·

Stayed 1 night

This is the worst "Best Western" I have come across in my life. Exept for one person, other staff were extremely rude. There was no internet in the room for our entire stay. When asked, I was asked to call a toll free number and get it fixed myself ! There were no extra pillows and bedsheets in the room and when I asked the rude woman in the front desk started arguing with me that it is there. Very poor service for the money

8

Brian

21 Aug 2025

·

Stayed 2 nights

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

4

varnel

7 Jul 2025

·

Stayed 3 nights

The door lock does not work it stays open

6

Neil

18 Jun 2025

·

Stayed 1 night

The property is just a bit dated, but bed was comfortable, it was quiet, and everything worked just fine. Carpet was worn and frayed, but I had a cat with me, so maybe I was in a "pet" room. A couple dining options close by and a few more up the road. Easy access from highway.

8

Pamela

1 Jun 2025

·

Stayed 4 nights

It was a decent room, but the beds were very high and we are not tall people. We won't stay here again for that reason.

8

Lee

5 May 2025

·

Stayed 1 night

HVAC unit was noisy. All else was fine.

8

Lori Lena

26 Oct 2024

·

Stayed 1 night

Air conditioner did not work well

6

Edlyn

21 Aug 2024

·

Stayed 3 nights

Air conditioner was loud and tv channels not available.

6

laura

21 Nov 2023

·

Stayed 4 nights

Very clean but pretty shabby. Convenient location. Had a problem with a door lock but it was immediately taken care of. Rooms are very large.

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Service

Service is often praised as friendly and helpful, with several staff members called out by name. However, a minority report rude interactions, slow or inconsistent front‑desk support, and occasional billing or deposit frustrations.

Related guest reviews

10

Stacey

4 Aug 2025

·

Stayed 2 nights

Staff was absolutely wonderful and friendly.

2

Robert

16 Jul 2025

·

Stayed 1 night

I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.

6

Laura

1 Jul 2025

·

Stayed 3 nights

Front desk staff was nice. A couple times they needed to be woken from a nap or asked to step away from their device as they sat at the counter when we needed to request items such as towels. Housekeeping staff was quick to accomodate and did left the room very clean following service. They were very polite.

10

Yvonne

16 May 2025

·

Stayed 1 night

Everyone was very nice and helpful.

2

James

11 Aug 2024

·

Stayed 1 night

First of all - this hotel is NOT downtown. It’s about 15 minutes to downtown. The hotel smells. The room smells. The door lock was acting up. The front desk lady was beyond rude. There are homeless people everywhere outside of the hotel. Including a sizable encampment. We asked for a refund, for all of these reasons and the difficult front desk lady refused.

10

Michael

19 Jun 2024

·

Stayed 1 night

The staff is truly amazing. Guest service is truly excellent. Genuine southern hospitality.

2

Rickey

22 Apr 2024

·

Stayed 2 nights

To begin with, we walked into the lobby which had no air and it smelled terrible! We had to move rooms 3 times because the door would not lock. When checking out, I requested a partial refund because of the issues with our stay. He agreed to give a $100 refund but instead charged me an additional $100. When I questioned it, he argued with me that he did not charge me and I had to show him my mobile bank app to prove he did. After attempting to refund me again, he actually charged me AGAIN for the room! I am currently waiting for that to get straightened out. The breakfast was cold. The container with pastries had no tongs for getting out the food so kids were constantly putting their hands in to get out the food. Would never stay here again!

10

Rosemary

18 Jun 2023

·

Stayed 2 nights

Great stay! The staff was awesome!!

10

Kristina

16 Apr 2023

·

Stayed 1 night

Very, very helpful. We had some car trouble. Jennifer went above and beyond to help us

10

Adam

3 Apr 2023

·

Stayed 1 night

Jennifer and Pat at the hotel were so great, Jennifer helped me get a taxi when I couldn't Uber, Pat was very nice even though I came late for breakfast she took care of me even though she didn't have to.

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Location

Despite the name, this hotel is a 9–15 minute drive from downtown; several reviewers also describe the surrounding area as rough with a visible homeless presence. Others appreciated easy access to the interstate and proximity to restaurants and UT.

Related guest reviews

8

Garrett

13 Jul 2025

·

Stayed 3 nights

Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown

6

Nick

25 May 2025

·

Stayed 1 night

The room itself was spacious and clean. The rest of the hotel was a little dated, but still clean. The biggest drawback is the location. Doesn't seem to be in a great part of town.

4

George

17 May 2025

·

Stayed 1 night

Advertised as downtown, not even close to downtown.

4

Victor

14 Apr 2025

·

Stayed 1 night

This hotel is NOT in downtown. It’s 9-10 minutes away. This hotel is in bad shape. Totally not worth what we paid.

8

Amanda

9 Apr 2025

·

Stayed 1 night

A great budget friendly option that isn’t too far from Downtown Knoxville.

6

Geri

30 Mar 2025

·

Stayed 2 nights

Very old and outdated hotel that is quite far from the city. Should NOT be advertised as "downtown"

8

Tiffany

7 Feb 2025

·

Stayed 1 night

Liked location from downtown, that was a plus. The hotel itself was okay.

6

Brianna

25 Sept 2024

·

Stayed 1 night

The area outside of the hotel was dirty and had a lot of homeless on the property. Did not feel safe.

4

matthew

20 May 2024

·

Stayed 1 night

There is nothing even remotely "downtown" about this hotel Homeless, prostitutes and police with a man and woman handcuffed on the hood of the car greeted me at the convenience store next to the property. False advertising doesn\'t even come close to summing this up. The staff, however, couldn\'t have been nicer and indicated that my complaints were typical Bad call and won\'t ever go back. I will stick to "truly" downtown and pay a couple bucks more to be safe. Fortunately my daughter spent the night on campus after dinner

6

Kelly

19 Mar 2023

·

Stayed 2 nights

This property was run down. It was in a bad area and not close to anything. Based on the description, I thought we would be staying downtown with lots of things to don in walking distance. It was a huge disappointment.

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is inconsistent: many guests enjoyed a hot, well‑stocked spread with waffles and basics, while others found items cold, selection limited, or restocking slow. No consistent mentions of on‑site dining beyond breakfast.

Related guest reviews

10

Stephanie

30 Nov 2025

·

Stayed 2 nights

I was a little skeptical of renting this place after reading some if the reviews but I decided to give them a try and am so glad I did. The place has some wear but they are doing a good job with the upkeep. The staff is super friendly. The breakfast is a decent breakfast. They had cereal, oatmeal, yogurt, pastries, teast, waffles, eggs or cheese omlets, sausage and biscuits. The staff in the breakfast room was on top of things keeping the food restocked. We would definitely stay here again when in town for the Vols games.

8

David

21 Nov 2025

·

Stayed 4 nights

Items on breakfast often cold. Limited selection . No milk

8

Brian

21 Aug 2025

·

Stayed 2 nights

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

8

Barb

19 Aug 2025

·

Stayed 5 nights

The breakfast was fine, and the server was terrific. The bed was comfortable. The room smelled of mildew, probably because the air filter needed changing. Our room key needed to be changed out three times in our five day stay because it wouldn't work.

10

Kirk

14 Jun 2025

·

Stayed 1 night

We enjoyed our stay here. The bed and pillows were comfortable and it was very quiet and very clean. The room is very big with two sinks and lots of mirrors throughout. Granite everywhere. The people staying here were all nice. I recommend going out for breakfast unless you only eat the waffles..the rest was ok. They did provide biscuits, gravy and eggs just not very tasty.

8

Holly

8 Jun 2025

·

Stayed 4 nights

The room was OK somewhat outdated but clean and had maid service every day. The breakfast was no very good

10

Russell

13 May 2025

·

Stayed 1 night

Appreciate having breakfast when time is a priority.

8

Audrey

24 Jun 2024

·

Stayed 2 nights

Stayed with my daughter and grandchildren. Back door was left open at night at all. I did not like that. Went for breakfast and staff was in dining room. Food was almost gone no eggs no biscuits. No milk. They made no attempt to see that it was restocked. Key card to our room was hard to work. Had it at the desk multiple times. Hotel was clean. Not sure if I would stay again.

6

Vida

10 Mar 2024

·

Stayed 2 nights

Breakfast was good with a varied hot offers each day. Would have hoped the desk clerk upon check in explained when breakfast hours were and that the wifi password was on our key card envelope.

10

Jason

10 Sept 2023

·

Stayed 1 night

We had a great stay overall. Jennifer at the front desk was so helpful. Room was clean & comfortable. The pullout couch was ok. We enjoyed hot tub as the pool was way too cold to use. Other hotel guest allowed their children to run & scream so didn’t stay in there long, The breakfast was so good! Only wish there would have been gravy.

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Month	Average price
January	US$90
February	US$96
March	US$119
April	US$109
May	US$139
June	US$100
July	US$96
September	US$96
October	US$108
November	US$111
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $95	17 $101	18 $171	19
20 $87	21 $87	22 $88	23 $97	24 $145	25 $430	26 $408
27 $88	28 $88	29 $95	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $283	3 $430
4 $99	5 $91	6 $98	7 $91	8 $91	9 $145	10 $134
11 $100	12 $99	13 $101	14 $101	15 $97	16 $335	17 $450
18 $90	19 $97	20 $97	21 $97	22 $99	23 $143	24 $135
25 $97	26 $95	27 $101	28 $91	29 $99	30 $132	31 $133

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (Dining Table;With Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Knoxville Suites - Downtown

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