Name: Holiday Inn Express Knoxville-Strawberry Plains by IHG
Address: 730 Rufus Graham Road, Strawberry Plains Pike, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: US$116–US$229 per night
Rating: 8.75

What guests think

At Holiday Inn Express Knoxville-Strawberry Plains by IHG, travelers often highlight comfortable beds, friendly and efficient staff, a generally well-liked free breakfast, and a convenient location near the interstate and dining, plus pet-friendly accommodations.

While many found the property very clean, several mention bathroom mold, chemical or musty odors, stray hairs or dust, and occasional bugs. Rooms are comfortable and often spacious, but lighting can be dim, HVAC and water pressure are inconsistent, and noise or exterior light affects some stays. Breakfast is frequently praised yet sometimes runs short or feels inconsistent, and a few guests reported reservation problems or back-parking access/security concerns, with prices spiking on big event weekends. Overall, expect a convenient, pet friendly stop with welcoming service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel practical with ample parking and pet-friendly policies. Some guests noted limited back-entrance access/security and a slow elevator, and a few stays overlapped with renovation or uncomfortably warm lobby areas.

Related guest reviews

10

Patricia

31 Oct 2024

·

Stayed 1 night

Rooms are updated and spacious. The only complaint was there wasn’t a card scanner at the back parking lot so we had to walk all of the way to either side to use our card for entry. Not handy to load or unload your vehicle

10

Catherine

27 Jul 2025

·

Stayed 1 night

Lack of security for parking in the back

8

Pamela

25 Jun 2023

·

Stayed 1 night

Slow elevator

8

Kathleen

10 Jun 2023

·

Stayed 1 night

The staff was exceptionally helpful and pleasant. We had a good stay even though the property was under some kind of renovation/construction. But, we were happy and the property was very convenient which was so important as we were traveling through the area on our way home from a trip. Thank you.

10

Debra

31 Dec 2022

·

Stayed 1 night

Very clean and efficient

10

James W

24 Feb 2023

·

Stayed 1 night

Check-in was quick and easy with no problems. Facility looked well maintained, but our tile floors were slippery. My bed sheets had human hair on them, not sure if they were changed after the previous guest or not. A bit unsettling. Everything else was just fine.

10

Sarah

17 Mar 2024

·

Stayed 1 night

The property is nice and quiet, easy parking, free breakfast options, pool and gym. The room was spacious and be very comfortable.

8

Melody

13 Jul 2023

·

Stayed 1 night

Too hot on breakfast area/lobby

8

Natalie

9 Apr 2024

·

Stayed 4 nights

We especially enjoyed the delicious breakfast, the pool, the afternoon snacks in the lobby, and the friendly staff.

10

Stephanie

19 Dec 2022

·

Stayed 1 night

Very well kept rooms, easy check in, ample parking, pet friendly, and continental breakfast. Perfect!

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas very clean and updated, while others reported mold in bathrooms, lingering odors, dust or hair, and occasional bugs. Housekeeping consistency varies between stays.

Related guest reviews

8

Andrea

21 Aug 2023

·

Stayed 3 nights

The front desk staff were so nice and helpful. 5 stars for that. While the room wasn’t terrible, it also could have been better. The ceiling was water damaged in one spot, and with the nightly price of the room, I feel like that is something that could be fixed. Also there were a lot of areas of dust and debris on the floor, the bathroom, etc. some mold issues in the tub as well. I don’t know if it would necessarily prevent me from staying there again, but it may not be my first choice. The daily breakfast was good, lots of options to choose from. The front desk area as well as the hallways were all clean and nice smelling. Overall it wasn’t a bad place to stay. Just more attention to the cleanliness of the rooms could go a long way.

10

Amy

15 May 2023

·

Stayed 1 night

Very clean, smells nice/clean but not perfumy, very nice staff. The decor and wall paint in the room were a tad dated. Super comfortable and clean bed and linens. Dove products - hand soap/lotion and shampoo/conditioner/body wash - in bathroom were great.

8

Charlotte

31 Dec 2023

·

Stayed 3 nights

There were lady bugs (beetles) in both of the rooms. Don't know if this was restricted to the 4th floor or throughout the hotel.

8

Gulio

9 Sept 2023

·

Stayed 1 night

Room was not very clean, torn window shade, mold in bath and found lots of bugs near the fridge. Also exterior grounds were unkept. Front desk staff staff was excellent

10

etianna

9 Jul 2025

·

Stayed 1 night

Breakfast was provided. Facility is clean. No major complaints.

6

Karen

17 Jul 2023

·

Stayed 1 night

There was black/mold in the corners of the tub/shower. The room set up was nice. However, for a newer hotel the workmanship was poor such as the sink had a gap between the sink and the counter.

10

Laura

28 Jan 2025

·

Stayed 1 night

Everything seemed very new and clean. I had a billing issue which they efficiently handled. I would stay here again.

10

Christopher

13 Aug 2023

·

Stayed 1 night

Super clean hotel, beds very comfortable

10

James W

24 Feb 2023

·

Stayed 1 night

Check-in was quick and easy with no problems. Facility looked well maintained, but our tile floors were slippery. My bed sheets had human hair on them, not sure if they were changed after the previous guest or not. A bit unsettling. Everything else was just fine.

10

candace

3 Nov 2024

·

Stayed 1 night

This property was quiet and very clean.

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Rooms

Rooms are comfortable and often spacious with updated decor and very comfortable beds. However, guests mention dim lighting, inconsistent HVAC and water pressure, occasional noise or exterior light, and minor workmanship issues.

Related guest reviews

6

Joseph P.

5 Jul 2025

·

Stayed 1 night

We found out after we checked in they no longer had a pool at the facility. Our room was toasty when we checked in and took most of the night to get to 72 degrees. We were on the 3rd floor & the Dollar General had a spotlight that shined directly into our room, even with the blackout curtain pulled down. The hallway is noisy if there are loud talkers or kids running up and down.

10

Patricia

31 Oct 2024

·

Stayed 1 night

Rooms are updated and spacious. The only complaint was there wasn’t a card scanner at the back parking lot so we had to walk all of the way to either side to use our card for entry. Not handy to load or unload your vehicle

10

john

22 Sept 2025

·

Stayed 1 night

Brighter lights in the rooms. Why are all hotel rooms so dark?

10

Jane

19 Jul 2024

·

Stayed 1 night

Really good hotel! Friendly staff, clean, great bed, great shower. Conveniently located.

6

Andrea

28 Nov 2023

·

Stayed 1 night

Nice looking hotel and rooms, however their P-tac units for heating and cooling are dysfunctional. You will either cook in the room or freeze. The fan never shuts off and blows at full speed all night.

10

TERRY

25 Feb 2023

·

Stayed 1 night

The only negative was the lack of water pressure! Showering was a challenge with the limited water pressure. Hot water not an issue.

10

Betsy

3 Mar 2025

·

Stayed 1 night

This was an excellent motel. Very good breakfast, comfortable bed, nice clean room. There was a towel sculpture on the bed (like on cruise ships) to welcome us, which was a very nice touch.

8

Mary Lou

13 Oct 2025

·

Stayed 1 night

Good breakfast, nice room needs more lighting.

10

Carol

2 Jun 2023

·

Stayed 1 night

Very comfortable bed. Lots of storage space. Great for overnight, but would work nicely for a long-term stay.

10

Ivan

15 Apr 2025

·

Stayed 2 nights

Large rooms and comfortable beds, friendly staff. Very positive experience overall.

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Service

Service is frequently praised as friendly, professional, and efficient, with smooth check-ins and staff going above and beyond. A few guests reported lapses such as overbooking or unhelpful interactions.

Related guest reviews

10

greg

14 Jan 2025

·

Stayed 1 night

Clean facility. The staff was friendly. Breakfast was delicious. Kenny checked us in on the 12th and was still there the next morning. He is an excellent employee, friendly, and professional.

10

LuAnn

29 Dec 2023

·

Stayed 1 night

Staff went above and beyond

4

Felisha

24 Mar 2024

·

Stayed 1 night

they overbooked and only had a king bed, for two teens and an adult :( very frustrating.

10

Justin

15 Nov 2025

·

Stayed 1 night

Front desk staff was great and rooms clean.

10

Kevin

7 Jul 2025

·

Stayed 1 night

Very friendly registration workers and staff. Nice stay for a quick turnover. Thank you.

10

CHRISTOPH

29 May 2025

·

Stayed 2 nights

Booked 5 rooms for family going to graduation ceremony. 3 one nghts 2 two nights. The lady @ the check in was perfect. The check in was easy even with all guest arriving @ different times all the way as late as 3am. The rooms were nice as well, clean comfortable, and updated. The location isnt the closest but not far either. Great place to stay

10

Laura

28 Jan 2025

·

Stayed 1 night

Everything seemed very new and clean. I had a billing issue which they efficiently handled. I would stay here again.

10

Jennifer

26 Aug 2024

·

Stayed 1 night

I came to the area to visit my son. This hotel was the perfect location, as it was only 5 minutes away from him. There are restaurants and the interstate close by which makes it really convenient. The lady who checked us in was pleasant and had us checked in quickly. The room was clean, the bed was comfy, the property was clean and taken care of. I will definitely be back.

4

Gina

31 Mar 2024

·

Stayed 3 nights

After driving for 10 hours with children we arrived to your hotel only to find out they sold our room that I had ALREADY booked!!!! We had to sleep in our car until another room could get cleaned

10

donna

16 Apr 2024

·

Stayed 1 night

check in was smoothless. John was helpful and very friendly.

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Location

Location is convenient to the interstate, Neyland Stadium, and nearby restaurants, though dining options skew toward fast food. Some guests noted area and road noise at night.

Related guest reviews

8

Madison

2 Jun 2025

·

Stayed 1 night

Clean property and updated room. Staff were nice and service was efficient. Close restaurants near by.

10

Dan

17 Jan 2023

·

Stayed 3 nights

Nice hotel convenient area to all attractions. Would definitely recommend!

8

MATT

3 Apr 2024

·

Stayed 1 night

limited dining outside of fast-food coices

10

David

28 Dec 2023

·

Stayed 1 night

Very convenient

10

Michelle

21 Mar 2023

·

Stayed 4 nights

A quiet, comfortable, and convenient place to stay.

8

Scott

31 Dec 2023

·

Stayed 2 nights

Area was noisy, and the walls must have been too thin because we heard cars and trucks during the night. Also, someone had a dog that would bark at different times of the night. Lastly, we heard doors slam close durimg the night while trying to sleep. We liked the place, but these things will make it hard to choose it again.

10

CHRISTOPH

29 May 2025

·

Stayed 2 nights

Booked 5 rooms for family going to graduation ceremony. 3 one nghts 2 two nights. The lady @ the check in was perfect. The check in was easy even with all guest arriving @ different times all the way as late as 3am. The rooms were nice as well, clean comfortable, and updated. The location isnt the closest but not far either. Great place to stay

10

Jason

10 Nov 2024

·

Stayed 1 night

Great stay. Clean rooms and convenient to Neyland stadium.

6

Joel

11 Oct 2025

·

Stayed 1 night

My stay was alright. There was a Tennessee game so the room prices were quite high. The room had a strange smell but was otherwise clean. The common areas were updated and clean, but overall the property is average. The surrounding area has plenty of fast food and other amenities which was appreciated. I ended up paying around $350 for 1 night here. This is nowhere near a $350 per night hotel, so I was a bit disappointed with the accommodations. I’d only recommend if there aren’t many other options.

10

Jennifer

26 Aug 2024

·

Stayed 1 night

I came to the area to visit my son. This hotel was the perfect location, as it was only 5 minutes away from him. There are restaurants and the interstate close by which makes it really convenient. The lady who checked us in was pleasant and had us checked in quickly. The room was clean, the bed was comfy, the property was clean and taken care of. I will definitely be back.

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Dining

Breakfast generally earns strong praise for variety and taste, and lobby snacks like cookies and popcorn are a nice touch. However, a few guests experienced items running out, equipment issues, or inconsistent quality.

Related guest reviews

10

greg

14 Jan 2025

·

Stayed 1 night

Clean facility. The staff was friendly. Breakfast was delicious. Kenny checked us in on the 12th and was still there the next morning. He is an excellent employee, friendly, and professional.

8

Tamara

2 Jan 2024

·

Stayed 1 night

We stayed at this hotel 2 months ago and couldnt say enough great things about it. This time it was ok. There was only one small trash can in the bathroom for the whole room without a bag and the tissues had one left in the container then empty. The hall trash by the elevator was overful the whole night and next morning. The room smelled freshly clean when we walked in the bed was comfortable. They have a great tv selection. Breakfast was not ok at all. The pancake machine kept having us check if bag was loaded correct and run thru steps then say making 1 out 2 then start over again checking bag. There was no milk besides a tall pourable silver pitcher which was no Chocolate milk. My grand daughter chose sausage links once she cut into them there was water all over her plate and they did not look done. Potato and eggs didnt look edible. My husband tried and confirmed they were not. I stuck with a cinnamon roll because every express has awesome cinnamon rolls. This was unfortunately not the case. They were hard and over done. The quality of this stay versus our stay in October was greatly deminshed.

10

Alexander

12 Apr 2025

·

Stayed 1 night

Best breakfast we've ever had! Lots of protein options. Very clean, very quiet. Will definitely stay here again!

8

William

24 Apr 2025

·

Stayed 1 night

Bedding comfortable. Clean rooms. Good selection of breakfast food.

10

Candice

5 Apr 2025

·

Stayed 1 night

My kids loved the popcorn and cookies in the lobby.

10

Manuel

17 Oct 2023

·

Stayed 2 nights

Nice property with clean rooms enjoyed that they had cookies and popcorn every afternoon for guests.

10

cathy

12 Nov 2023

·

Stayed 2 nights

One of the best breakfast buffets! They also have it out by 6:30 which is great compared to other properties that do not serve till 7.

4

RANDY

25 Feb 2024

·

Stayed 2 nights

Ran out of breakfast food early two days in a row and refused to make more when requested. Mold in the juice machine. Broken door lock. Very disgruntled employees.

10

Bonnie

11 Aug 2025

·

Stayed 3 nights

Stayed while visiting inlaws. Was great. Love the pancake printer

8

Mary Lou

13 Oct 2025

·

Stayed 1 night

Good breakfast, nice room needs more lighting.

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Month	Average price
January	US$124
February	US$128
March	US$136
April	US$138
May	US$147
June	US$118
July	US$122
August	US$112
September	US$157
October	US$154
November	US$153
December	US$120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2	3
4 $165	5 $162	6 $188	7 $160	8 $183	9 $206	10 $229
11 $150	12 $183	13	14 $183	15 $151	16	17
18 $133	19 $172	20 $169	21 $155	22 $146	23 $183	24 $183
25 $130	26 $143	27 $139	28 $159	29 $130	30 $137	31 $129

Holiday Inn Express Knoxville-Strawberry Plains by IHG

Prices for Holiday Inn Express Knoxville-Strawberry Plains by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Comms, Mobility, Accessible Tub)

Standard Room, Accessible (Communications, Mobility, Access Tub)

Standard Room, 1 King Bed (Leisure)

Standard Room, 2 Queen Beds

Standard Room

Guest reviews of Holiday Inn Express Knoxville-Strawberry Plains by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Knoxville-Strawberry Plains by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $116	21 $124	22 $124	23 $169	24 $157	25	26
27 $119	28 $142	29 $151	30 $151