Hampton Inn & Suites Knoxville-Downtown

The room was super noisy, so much so they give earplugs. The pool waa not working and waa the only reason we picked that property.

There was only one downside the parking garage is small so it's hard to park larger vehicles.

Very clean, roomy, easy self parking for $25 (covered and noncovered), very friendly and helpful staff.

Stay was great. Beds were nice and very clean. Small indoor pool but enough for our 1 kid. Will stay again.

I had a wonderful stay at this hotel in downtown Knoxville. Despite the pool being small, the amenities more than made up for it. They offer free washing and drying machines, which was incredibly convenient. The continental breakfast was excellent, and the free cookies and coffee were delightful perks. The staff were exceptionally friendly and personable, making the experience even better. On-site parking is $20 per day per car, which is standard for the area. Overall, I would definitely stay here again.

We were in town moving our daughter into UTK. Several things were broken or damaged inside the room. We were charged an additional fee for parking once we got to the hotel to check. The parking garage is extremely tight and hard to navigate for cross over vehicles and larger.

The pros: easy to get to, convenient parking, walkable, safe. Cleanliness was above average, especially in the common areas. Free breakfast was good and had adequate variety. There is a pool - it's very small but it seemed clean. There is also free laundry and an exercise room (but we didn't use either). The room also had nice shampoo, conditioner, body wash and lotion in dispensers. There was also a small fridge and microwave in the room. Myles at the front desk gave exceptional service - very friendly and helpful. The cons: the room was loud, there was no exhaust fan in the bathroom so the humidity was severe. The shower door did not completely cover the shower so there was water all over the floor after showering, no matter what we did to try and prevent it. The bed and pillows were absolutely horrible. We checked out a day early because we could not sleep and woke up with neck and back pain. The TV selection was lacking (trying to watch TV when we couldn't sleep didn't go well) and it didn't allow casting from mobile devices. While there was a small pool, there was no hot tub. If we visit Knoxville in the future, we would not stay here again because of the bed/pillows and bathroom.

Paid the higher price because they advertised an indoor pool that was heated!! Upon arrival the pool was not available and I had to pay for parking!! I could have stayed closer to the ball field and paid a more reasonable price and not had to pay for parking on top of everything else. People pick and stay hotels for the amenities they offer so there should be some sort of compensation when they can’t offer the full amenities offered .

I would have rated the stay higher; however, parking in the garage was a nightmare. The parking spaces are very cramped and small. Maneuvering in a full size pick up isn’t easy. And, if there is no parking on the ground floor of the parking garage, DO NOT try to go the above level. We had to go in at an angle going up and the roof of the truck got hung up and scraped coming down. The clearance is 7 feet, but not for a full size 4 door truck

Everything great except wasn’t expecting to be required to pay $25 per day to park AT THE HOTEL

Staff great, rooms and overall property nice and very clean, no complaints at all, would definitely stay again when in the area

Very clean and comfortable.

Great accommodations close to everything downtown. Staff was very helpful and friendly. Room was very, very clean. Enjoyed my stay.

Very clean, roomy, easy self parking for $25 (covered and noncovered), very friendly and helpful staff.

Unfortunately they forgot to do the room service (house keeping). Should not happen for this price level …

Staff was very nice, place is nice and clean and in a good location 👍

Room wasn’t prepared professionally. Door seal strip hanging almost whole foot long. I don’t understand how can the maintenance staff just leave it hanging from the door like that. Bed was not clean out from last customer. Call to front desk and said house keeper is not available after hours. No offer made to send any staff up to take the old sheet and swapped with new and clean one until I complained. I paid for room not to help cleaning up and touching someone used linen. It’s very disappointing.

There were ants all over the room

The carpet in room 506 or 504 was dirty. Get these rooms carpets steam washed or replaced. The towels were worn. The chair in the room was badly worn and was the only place to sit for TV. An upgrade is really needed regarding the chair. I spent 3 days sitting on this old worn out chair. Not good. Excellent AC. Nice and cool. Better towels would be appreciated. Excellent location.

Room was clean and comfortable. If you’re a light sleeper, make sure to ask for a room at the back of the property off the main road as it’s extremely noisy all night and early morning. Good breakfast options.

The best beds!

Hotel, staff, all amazing. If you get a room next to facing Main Street, you’re gonna want to crank the white noise machine and use the ear plugs they give you.

The property and staff were great. If you plan on staying here you should request a room overlooking the parking garage. The rooms facing the street are so noisy that you are given ear plugs and a sound machine in each room. The street traffic is so loud that it is difficult to sleep.

Air conditioning was really loud during the night Shower pressure and bathroom excellent! The front desk guy Nathaniel went out of his way to help us with multiple things over the three days. Breakfast staff and lobby cleaning staff were super friendly and attentive to the food bar coffee etc.

The pros: easy to get to, convenient parking, walkable, safe. Cleanliness was above average, especially in the common areas. Free breakfast was good and had adequate variety. There is a pool - it's very small but it seemed clean. There is also free laundry and an exercise room (but we didn't use either). The room also had nice shampoo, conditioner, body wash and lotion in dispensers. There was also a small fridge and microwave in the room. Myles at the front desk gave exceptional service - very friendly and helpful. The cons: the room was loud, there was no exhaust fan in the bathroom so the humidity was severe. The shower door did not completely cover the shower so there was water all over the floor after showering, no matter what we did to try and prevent it. The bed and pillows were absolutely horrible. We checked out a day early because we could not sleep and woke up with neck and back pain. The TV selection was lacking (trying to watch TV when we couldn't sleep didn't go well) and it didn't allow casting from mobile devices. While there was a small pool, there was no hot tub. If we visit Knoxville in the future, we would not stay here again because of the bed/pillows and bathroom.

We stayed here for two nights while attending a music festival. The staff was very nice, but the room was incredibly noisy. The hotel is clearly aware that the street side of the hotel is loud because they supply a white noise machine and ear plugs. I would ABSOLUTELY avoid staying on the street side if possible. The room was clean and well stocked otherwise. The breakfast area had been wiped out when we came down to eat at 8:30 and we had to ask if there was more food. Again, the staff jumped in and tried to fix the issue but we had to get moving. They did comp our parking which was appreciated. It's an easy walk to all the fun things in downtown Knoxville and we left our car parked the entire weekend. We would stay again, but definitely only in an interior room

The roadway noise is absolutely insane on Henley Street.

The street noise was so loud we couldn’t sleep at all and the heat/air unit was very loud as well!

Room was clean and comfortable. If you’re a light sleeper, make sure to ask for a room at the back of the property off the main road as it’s extremely noisy all night and early morning. Good breakfast options.

My stay was great EXCEPT for the noise. When I arrived in my room, I saw two pair of ear plugs that are left for guests. After coming back from dinner and winding down for the evening, I realized why they offer ear plugs. I was on the 5th floor and the traffic noise was unbearable, loud cars and motorcycles at the traffic light below...I felt sorry for the ones on lower floors. For this reason, I will not be choosing this location again.

the ladies at the front desk were very helpful, I loved how clean everything was.

I was excellent. The staff definitely made it very pleasant. I will be returning later.

I cannot say enough good things about the staff. They were so friendly and helpful. When I needed a lightbulb, the manager came to my room herself within minutes to change it. I was allowed early check-in with a smile from the front desk clerk. The place had a friendly family vibe. The breakfast was really good as well. I will definitely be back!

The property seems pretty new, rooms were in good shape, clean and everything worked. Front desk staff was pretty hopeless. We added an extra night on the front end of our reservation and this seemed to sause endless confusion on the HI staff. Had to make 4 visits to front desk to finally get straightened out. In addition, we asked for the room to be serviced every day and they only managed to incompletely service the room once in a 5 day stay.

Room wasn’t prepared professionally. Door seal strip hanging almost whole foot long. I don’t understand how can the maintenance staff just leave it hanging from the door like that. Bed was not clean out from last customer. Call to front desk and said house keeper is not available after hours. No offer made to send any staff up to take the old sheet and swapped with new and clean one until I complained. I paid for room not to help cleaning up and touching someone used linen. It’s very disappointing.

Everything was great!!! But Nathan at the service desk is fabulous, all the staff are great that’s what makes this hotel so great!! Keep up the great job!! Thanks

Nathaniel was especially friendly and the housekeeper who worked on the 5th floor on 7/4 gave up her seat that night so we could watch fireworks

We had several interactions with the staff and had the most cheerful, helpful, eager to please assistance from each one. I congratulate Hampton Inn management for hiring such quality people to help the guests.

Friendly, Attentive service at front desk. The map was extremely helpful. Nice to have the pool, although we may not use it. Bathroom is spacious and shower was wonderful. Also enjoyed the generous pillows on each bed.

Mason offered top notch customer service during checkin. She even changed our room so that we had a view of the beautiful church and part of the campus of UT instead of the parking garage.

Great hotel close to UT

Hotel in excellent location to Experience historic downtown Knoxville and also access the University of Tennessee campus.

Clean, friendly/courteous staff, easy digital check in and out, fresh iced water and lemonade always available in the lobby convenient complimentary breakfast! We had a great stay and would return when in the area! Super convenient to the Convention Center and the town square which had tons of great restaurant options.

Great location to downtown Knoxville

Great stay. We chose this place for its proximity to the Thompson-Boling Arena. It was really close and we were able to walk to and from the Arena without any safety concerns. Staff was friendly and personable.

INice location because i's easy to get into the covered parking garage from Interstate 40 and walking from there into the city sites is on a tree-shaded and brick-lined street path.

Great location to see UT, world’s fair park and downtown. Monique was very help-full and a joy to talk to. All the staff were friendly. Nice room and great breakfast. Parking and access to I-40 could not be better.

The Hampton Inn staff was pleasant and helpful. I appreciated the location of the hotel, its safety, walkability, and historic location.

Walking to everything-great price-clean-friendly. We’ve stayed there several times.

We had an excellent stay…if you choose rooms in the front of the building, you’ll have to be able to sleep through the traffic noise from Henley and Cumberland. There is a noise machine in the room which was thoughtful. We were within walking distance of Market Square so had ample choices in restaurants and shops.

Room and bath were very clean. Bed, very comfortable. Room faced very busy street so it was very noisy. Most disturbing incident however was observed during breakfast. One of the servers, a woman, reached into the eggs being served and broke up large clumps with her bare fingers. Really disgusting and resulted in us eating only items that were prepackaged.

Noisy, breakfast was cold and not good

Great hotel in the heart of downtown Knoxville. Really nice, spacious room. Good breakfast. Friendly staff. It was perfect for what we were looking for

Staff and room were great!!! Need to update beds in room. Breakfast was amazing!

Great breakfast, great parking

The breakfast rotated a little every morning which was nice.

The front desk as amazing as usual. However, I was very disappointed in the Continental breakfast. Woke up nice and early to get the hot breakfast I thought would be all there being the warmer containers were all set up. Disappointed there was no eggs and bacon type of bfast ever brought out.

Best hotel bfast of a 3 week trip

Front desk staff was excellent. The hotel itself is very nice and in a great location. Road noise was terrible. They kept running out of food for breakfast. Our last day we just gave up and left without breakfast. I think the lady was doing the best she could, but there were more people than she could handle

Great location, easy walk to everything. Beautiful room and wonderful breakfast.