Extended Stay America Suites - Knoxville - West Hills
US$81
/ night
Avg. for September
Prices for Extended Stay America Suites - Knoxville - West Hills
Select dates to see prices and availability
US$81
/ night
Avg. for September
Monthly average prices
Nightly prices at Extended Stay America Suites - Knoxville - West Hills average US$61 in the cheapest month (February) and US$81 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$61 |
| February | US$61 |
| March | US$72 |
| April | US$73 |
| May | US$77 |
| June | US$69 |
| July | US$74 |
| August | US$74 |
| September | US$81 |
| October | US$80 |
| November | US$75 |
| December | US$62 |
J
F
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A
M
J
J
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Sept · US$81
S
O
N
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Most expensive: September (~US$81)
Cheapest: February (~US$61)
About this property
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.
Business amenities
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
Dining
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Rooms
Make yourself at home in one of the 72 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Location
With a stay at Extended Stay America Suites Knoxville West Hills in Knoxville (Bearden), you'll be within a 10-minute drive of University of Tennessee and Knoxville Convention Center. This hotel is 7 mi (11.3 km) from Turkey Creek Shopping Center and 8.1 mi (13 km) from Neyland Stadium.
What's nearby
West Town Mall(0.4 Miles)
Regal Downtown West(0.5 Miles)
Regal Cinebarre West Town Mall(0.7 Miles)
West Hills Tennis Center(0.8 Miles)
Bearden Antique Mall(3.6 Miles)
Parkwest Medical Center(3.7 Miles)
Third Creek Greenway(4.9 Miles)
Dead Horse Lake Golf Course(5.1 Miles)
Bagwell Tennis Center(5.1 Miles)
Confederate Memorial Hall(5.6 Miles)
Tennessee River(5.8 Miles)
Fort Loudoun Lake(5.9 Miles)
Greenbrier Picnic Area(6 Miles)
Plumb Creek Dog Park(6.3 Miles)
Sir Goony’s(6.4 Miles)
The preferred airport for Extended Stay America Suites Knoxville West Hills is McGhee Tyson Airport (TYS)(19.4 Miles)
Parking
Non-smoking rooms
Family room
Picnic area/Tables
Vending machines
Self laundry
Location
1700 Winston Road, Bearden, Knoxville, Tennessee, United States of America
West Town Mall (0.4 Miles)
Regal Downtown West (0.5 Miles)
Regal Cinebarre West Town Mall (0.7 Miles)
West Hills Tennis Center (0.8 Miles)
Bearden Antique Mall (3.6 Miles)
Parkwest Medical Center (3.7 Miles)
Room options
5
Studio, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
5
Deluxe Studio, 1 Queen Bed with Sofa Bed
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Extended Stay America Suites - Knoxville - West Hills
7.3
Good
Based on 647 verified reviews
Who stays here?
Business
34%
Couple
17%
Family
31%
Group
6%
Solo
9%
What guests think
AI-generated summary based on recent guest reviews
Extended Stay America Suites - Knoxville - West Hills draws mixed feedback, with several guests praising friendly staff and convenient access to shops and restaurants, while many others report cleanliness problems, strong smoke or musty odors, and a worn, poorly maintained property.
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What guests think
Extended Stay America Suites - Knoxville - West Hills draws mixed feedback, with several guests praising friendly staff and convenient access to shops and restaurants, while many others report cleanliness problems, strong smoke or musty odors, and a worn, poorly maintained property.
Multiple reviews note there is no elevator and that the grab-and-go breakfast is minimal. Rooms are often dated with broken fixtures, uncomfortable mattresses, and noticeable noise between floors. Expect a budget stay with friendly staff but significant trade-offs in upkeep and comfort.
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AI-generated summary based on recent guest reviews
Facilities
There is no elevator, repeatedly mentioned by guests. Kitchenware is not stocked by default and must be requested or rented; a few reviews also mention exterior doors not locking properly.
Related guest reviews
8
Brian
2 Jun 2024
·
Stayed 6 nights
There's no elevator but it's quiet.
There's no elevator but it's quiet.
10
Christine L
12 Aug 2024
·
Stayed 2 nights
It was ok. Did not have elevator sonic had to walk up steps to second floor.
It was ok. Did not have elevator sonic had to walk up steps to second floor.
2
Melanie
17 Jan 2024
·
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
8
Louis
17 Aug 2025
·
Stayed 4 nights
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
6
James
22 May 2024
·
Stayed 2 nights
Three floors of rooms and no elevator? Really, in 2024, in America. What if someone was physically limited, old, or had heavy luggage?
Three floors of rooms and no elevator? Really, in 2024, in America. What if someone was physically limited, old, or had heavy luggage?
4
Susan
13 Nov 2024
·
Stayed 2 nights
I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone was icing on the cake.
I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone was icing on the cake.
4
Jose Luis
23 Oct 2024
·
Stayed 3 nights
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
2
Desiree
11 May 2025
·
Stayed 1 night
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.
2
Sherri
1 Jul 2025
·
Stayed 1 night
Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.
Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.
2
Charles
24 Apr 2024
·
Stayed 1 night
Entrance partially blocked by pile of dirt. You have climbed up the steps to get to the rooms. No elevator. No coffee maker or hair dryer (yet they have kitchen with microwave). No closed captioning on tv and it said on the door in the room that it accommodates hearing impaired. Few ants in the room and got bitten. And AC was noisy and kept cutting off and turning back on on it own. The room is clean and the bed is comfortable but could not sleep bc of AC unit. The room is also spacious.
Entrance partially blocked by pile of dirt. You have climbed up the steps to get to the rooms. No elevator. No coffee maker or hair dryer (yet they have kitchen with microwave). No closed captioning on tv and it said on the door in the room that it accommodates hearing impaired. Few ants in the room and got bitten. And AC was noisy and kept cutting off and turning back on on it own. The room is clean and the bed is comfortable but could not sleep bc of AC unit. The room is also spacious.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring problem, with reports of smoke and musty odors, stained or dingy linens, hair and mold in bathrooms, and sticky or dirty floors. A few guests found their rooms clean, but feedback skews negative.
Related guest reviews
2
Joshua
14 Aug 2025
·
Stayed 1 night
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
4
Misty
26 Sept 2024
·
Stayed 1 night
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.
2
Silvana
5 Aug 2025
·
Stayed 1 night
Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall
Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall
2
Teresa
27 Jul 2025
·
Stayed 2 nights
Was not clean and unpleasant odors
Was not clean and unpleasant odors
6
Matthew
18 Aug 2024
·
Stayed 1 night
Floor was sticky.
Floor was sticky.
2
Desiree
11 May 2025
·
Stayed 1 night
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.
The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.
2
Kate
9 Jul 2025
·
Stayed 1 night
The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.
The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.
2
Jim
4 Aug 2025
·
Stayed 1 night
Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.
Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.
4
Ashley
7 Jul 2024
·
Stayed 3 nights
Room was a bit worn down for my liking. Bathroom was a bit dirty and so were the towels and bed linens. The floor was a bit slippery and sticky at the same time. The lobby and hallways of the hotel smelt like smoke. I wouldn’t stay here again.
Room was a bit worn down for my liking. Bathroom was a bit dirty and so were the towels and bed linens. The floor was a bit slippery and sticky at the same time. The lobby and hallways of the hotel smelt like smoke. I wouldn’t stay here again.
4
Kerry A
17 Aug 2024
·
Stayed 2 nights
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
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AI-generated summary based on recent guest reviews
Rooms
Rooms feel dated with recurring maintenance issues (broken fixtures, worn furniture) and uncomfortable beds; noise from other rooms or floors is commonly noted. Some guests received larger layouts or found the space comfortable.
Related guest reviews
6
Benedicta
12 Nov 2023
·
This hotel was close to lots of shops however I won't book this one again. I asked the front desk at the time of check in if I could get another pillow delivered to my room. The answer I got was no because they only had enough pillows for the rooms they have and no extras. Second the shower floor was very noisy anywhere you stepped. You could hear any walking or talking on the floors in the room.
This hotel was close to lots of shops however I won't book this one again. I asked the front desk at the time of check in if I could get another pillow delivered to my room. The answer I got was no because they only had enough pillows for the rooms they have and no extras. Second the shower floor was very noisy anywhere you stepped. You could hear any walking or talking on the floors in the room.
4
Dana
21 Dec 2024
·
Stayed 1 night
I travel with my dog, so I was put in a “pet room.” No carpet, ok, understandable. But it was cold, zero color or decor. Again, one night, whatever. However, THE ODOR WAS HORRENDOUS. It smelled like stale smoke, which made me sick to my stomach and triggered a migraine. Even my dog refused to eat. On top of that, the mattress was so thin, springs dug into my back. Even if I managed to fall asleep despite the smell, I was woken up being stabbed by springs. I was directed to a back door and felt hidden away, as I was not even permitted to walk down the hall with my pet. Pet friendly? They shame you for having a pet.
I travel with my dog, so I was put in a “pet room.” No carpet, ok, understandable. But it was cold, zero color or decor. Again, one night, whatever. However, THE ODOR WAS HORRENDOUS. It smelled like stale smoke, which made me sick to my stomach and triggered a migraine. Even my dog refused to eat. On top of that, the mattress was so thin, springs dug into my back. Even if I managed to fall asleep despite the smell, I was woken up being stabbed by springs. I was directed to a back door and felt hidden away, as I was not even permitted to walk down the hall with my pet. Pet friendly? They shame you for having a pet.
2
Danielle
9 Feb 2025
·
Stayed 2 nights
This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.
This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.
6
Tammy
2 Sept 2025
·
Stayed 1 night
The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.
The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.
2
John
1 Feb 2025
·
Stayed 2 nights
Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….
Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….
2
bill
7 Apr 2025
·
Stayed 2 nights
burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,
burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,
8
Jason
14 Dec 2024
·
Stayed 1 night
The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!
The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!
2
David
15 Sept 2024
·
Stayed 1 night
I would not recommend unless you want to hear noises all night.
I would not recommend unless you want to hear noises all night.
6
April
13 Nov 2024
·
Stayed 1 night
The property was fine for what I needed for a night, but the bed was hard and the pull out bed in the couch was so old, you could feel the springs in the mattress. There was nothing luxurious about this room, but it was clean.
The property was fine for what I needed for a night, but the bed was hard and the pull out bed in the couch was so old, you could feel the springs in the mattress. There was nothing luxurious about this room, but it was clean.
4
Laci
28 May 2024
·
Stayed 1 night
Glad we only stayed one night because there was no hot water and the shower was disgusting.
Glad we only stayed one night because there was no hot water and the shower was disgusting.
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: many guests describe friendly, helpful staff and attentive moments, while others report rude or unprofessional interactions and limited communication at check-in.
Related guest reviews
10
Maria
18 Jul 2024
·
Stayed 3 nights
Customers service
Customers service
4
Misty
26 Sept 2024
·
Stayed 1 night
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.
8
Cory
13 Nov 2023
·
Stayed 3 nights
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
10
Shawnn
19 Aug 2025
·
Stayed 1 night
Great service
Great service
10
Cheryl
29 Nov 2025
·
Stayed 1 night
the staff is great!!
the staff is great!!
4
joseph
3 Nov 2023
·
Stayed 1 night
Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she take ownership and say “ I am sorry I needed to step away and I should have put the sign up”. How can I help you. She then had to redo the registration 3 times for the second room because apparently an email was required but my dad didn’t have one. Conclusion. Rude, passive-aggressive, untrained and unable to take responsibility/accountability
Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she take ownership and say “ I am sorry I needed to step away and I should have put the sign up”. How can I help you. She then had to redo the registration 3 times for the second room because apparently an email was required but my dad didn’t have one. Conclusion. Rude, passive-aggressive, untrained and unable to take responsibility/accountability
8
Jason
14 Dec 2024
·
Stayed 1 night
The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!
The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!
8
Jill
7 Apr 2023
·
Stayed 1 night
First let me say Larry is a delight!!!! Room was comfortable. A little outdated but fine for what I needed.
First let me say Larry is a delight!!!! Room was comfortable. A little outdated but fine for what I needed.
6
April
4 Jul 2024
·
Stayed 1 night
Not very friendly staff, shady people at the hotel that made me feel uncomfortable!
Not very friendly staff, shady people at the hotel that made me feel uncomfortable!
10
Donna
27 Dec 2022
·
Stayed 19,352 nights
The staff was attentive and caring. Went above and beyond to take care of my needs. I would definitely recommend this location!
The staff was attentive and caring. Went above and beyond to take care of my needs. I would definitely recommend this location!
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AI-generated summary based on recent guest reviews
Location
Convenient for shopping, dining, and highway access, but not close to downtown/UT. Several reviews felt the area or parking lot could seem sketchy at times.
Related guest reviews
4
Michael
3 Mar 2025
·
Stayed 1 night
Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.
Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.
8
Louis
17 Aug 2025
·
Stayed 4 nights
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
2
Joshua
14 Aug 2025
·
Stayed 1 night
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.
10
Andrea
19 Jun 2025
·
Stayed 1 night
I liked that it was convenient to everything.
I liked that it was convenient to everything.
10
Katrina
20 Sept 2023
·
Stayed 3 nights
Absolutely wonderful. Very clean, Staff Awesome! Great location with plenty of restaurants and the mall nearby. Highly recommend staying here. I would definitely go back to stay there. Wonderful all around.
Absolutely wonderful. Very clean, Staff Awesome! Great location with plenty of restaurants and the mall nearby. Highly recommend staying here. I would definitely go back to stay there. Wonderful all around.
4
Melissa
26 Jun 2024
·
Stayed 1 night
Not the worst but not very clean and comfortable. Order hotel guests were pretty rough and there was a fight in the parking lot.
Not the worst but not very clean and comfortable. Order hotel guests were pretty rough and there was a fight in the parking lot.
8
Cory
13 Nov 2023
·
Stayed 3 nights
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
4
Jose Luis
23 Oct 2024
·
Stayed 3 nights
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
4
Kerry A
17 Aug 2024
·
Stayed 2 nights
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
6
Walter
4 Aug 2024
·
Stayed 2 nights
It was close to my family .
It was close to my family .
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AI-generated summary based on recent guest reviews
Dining
Breakfast is very basic grab-and-go (typically coffee with bars or oatmeal), and a few guests found items unstocked. Nearby restaurants offer alternatives.
Related guest reviews
2
Melanie
17 Jan 2024
·
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
8
Louis
17 Aug 2025
·
Stayed 4 nights
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.
6
Katie
11 Nov 2024
·
Stayed 2 nights
The excessive smell of weed in the lobby is too much. Vaping is smoking & when the smell over powers everything else it's an issue. The morning staff had their vapes laying all around the breakfast area in the lobby. It's just too much.
The excessive smell of weed in the lobby is too much. Vaping is smoking & when the smell over powers everything else it's an issue. The morning staff had their vapes laying all around the breakfast area in the lobby. It's just too much.
6
Candace
24 Jan 2025
·
Stayed 1 night
Very basic. No internet. Grab and go breakfast was really basic, tea/coffee, breakfast bar, etc.
Very basic. No internet. Grab and go breakfast was really basic, tea/coffee, breakfast bar, etc.
4
Jose Luis
23 Oct 2024
·
Stayed 3 nights
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
4
Kerry A
17 Aug 2024
·
Stayed 2 nights
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend
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AI-generated summary based on recent guest reviews
8
Lee
24 Jul 2026
·
Stayed 1 night
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6
James
13 Jul 2026
·
Stayed 2 nights
So the fold out bed was broken, there was no trash can, except for in the bathroom
So the fold out bed was broken, there was no trash can, except for in the bathroom
2
brennan
8 Jun 2026
·
Stayed 2 nights
Absolutely awful DO NOT GO HERE I went somewhere else after I got my room I don't usually do reviews but this place sucks
Absolutely awful DO NOT GO HERE I went somewhere else after I got my room I don't usually do reviews but this place sucks
4
Gary
5 Jun 2026
·
Stayed 2 nights
Nice location but the building was not very clean and there is no elevator which makes it difficult for older people.
Nice location but the building was not very clean and there is no elevator which makes it difficult for older people.
2
yiqun
4 Jun 2026
·
Stayed 1 night
Very noisy at 3 a.m. Someone was kicking the wall and making loud noise in the hallway. It disturbed my sleep. Disappointing experience.
Very noisy at 3 a.m. Someone was kicking the wall and making loud noise in the hallway. It disturbed my sleep. Disappointing experience.
FAQs about Extended Stay America Suites - Knoxville - West Hills
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered?
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Are pets allowed at the property?
Yes, pets are allowed. Guests can arrange to bring pets by contacting the property directly. There may be fees associated with bringing pets.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.
What is the location of the property in relation to key landmarks?
The property is located in Knoxville's Bearden neighborhood, within a 10-minute drive of the University of Tennessee and Knoxville Convention Center. It is approximately 7 miles from Turkey Creek Shopping Center and 8.1 miles from Neyland Stadium.
What are the policies for guests staying with children?
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: 150.04439882354734USD
- 2026-09-20: 87.9699933013916USD
- 2026-09-21: 88.93077453155517USD
- 2026-09-22: 87.9232092300415USD
- 2026-09-23: 88.60809405441283USD
- 2026-09-24: 87.63610286331176USD
- 2026-09-25: 194.21043634338378USD
- 2026-09-26: 191.6993USD
- 2026-09-27: 88.66890809249877USD
- 2026-09-28: 89.92405589065551USD
- 2026-09-29: 88.91633294906616USD
- 2026-09-30: 89.06651139450072USD
- 2026-10-01: 89.92405589065551USD
- 2026-10-02: 177.85562880249023USD
- 2026-10-03: 187.8538279937744USD
- 2026-10-04: 89.92405589065551USD
- 2026-10-05: 88.9236369392395USD
- 2026-10-06: 89.93120224075317USD
- 2026-10-07: 90.0675959373474USD
- 2026-10-08: 89.91690954055785USD
- 2026-10-09: 100.91445923385619USD
- 2026-10-10: 101.91488694305419USD
- 2026-10-11: 88.91633294906616USD
- 2026-10-12: 89.92405589065551USD
- 2026-10-13: 90.91733724975585USD
- 2026-10-14: 89.91690954055785USD
- 2026-10-15: 89.92405589065551USD
- 2026-10-16: 177.87584176330566USD
- 2026-10-17: 233.8425701309204USD
- 2026-10-18: 89.92405589065551USD
- 2026-10-19: 87.91606287994384USD
- 2026-10-20: 88.91633294906616USD
- 2026-10-21: 89.91690954055785USD
- 2026-10-22: 89.68818254852295USD
- 2026-10-23: 91.92383410186767USD
- 2026-10-24: 91.92383410186767USD
- 2026-10-25: 82.92107068405151USD
- 2026-10-26: 88.93077453155517USD
- 2026-10-27: 88.91633294906616USD
- 2026-10-28: 89.91690954055785USD
- 2026-10-29: 88.93077453155517USD
- 2026-10-30: 91.91235264968871USD
- 2026-10-31: 91.91235264968871USD
- 2026-11-01: 89.06651139450072USD
- 2026-11-02: 89.92648179626464USD
- 2026-11-03: 90.9136764968872USD
- 2026-11-04: 90.9244835998535USD
- 2026-11-05: 90.9136764968872USD
- 2026-11-06: 177.85562880249023USD
- 2026-11-07: 187.872972505188USD
- 2026-11-08: 90.9244835998535USD
- 2026-11-09: 91.06868048019409USD
- 2026-11-10: 90.0675959373474USD
- 2026-11-11: 84.92907245254516USD
- 2026-11-12: 85.062173223114USD
- 2026-11-13: 88.56589030303954USD
- 2026-11-14: 90.0675959373474USD
- 2026-11-15: 84.93311854782104USD
- 2026-11-16: 84.92907245254516USD
- 2026-11-17: 84.92907245254516USD
- 2026-11-18: 83.92864474334716USD
The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Picnic area/Tables
Vending machines
Self laundry
General
Non-smoking rooms
Picnic area/Tables
Vending machines
Family room
Internet
Free wi-fi
Parking
Parking
Free parking
Parking Onsite
Services
Self laundry
24-Hour Front Desk