WoodSpring Suites Loves Park - Rockford

Everything! I love how they have laundry on site.

Elevator issues and they gave me room on 4th floor. Also made a copy of my drivers license “for their files” when I checked in. Not sure how Infeel about that given all the identity theft concerns.

The hotel was very clean. This location opened this year. The staff was helpful and friendly. The room looked as though it had barely been used. The only thing that was off for me is there is only one elevator. The elevator was a bit slow. We stayed one night. Overall a very pleasant stay

No ICE maker

Did not like that they didn’t offer amenities as far as toothbrush, toothpaste, ice, bucket, ice machine none of that stuff comes with it

The room itself and the cleanliness of the hotel was adequate. However, the app clearly stated that the hotel had a pool. I chose that hotel over others because of location AND the pool. It was extremely disappointing to arrive and find the offered amenity wasn't available.

Said bed was a king. It either wasn’t or was the smallest king I’ve ever seen lol. Almost on the ground literally knee high and I’m only 6 feet tall. Would make sense if I was Shaq but then again nothing in this hotel made sense. Only had two towels, gym is a joke, room small, bed tiny and cheap and service isn’t 24/7 so if you get there late you can’t check in.

Hotel lobby was nice. Items that are usually standard in a hotel room like a hair dryer, iron, coffee maker were not available in the room. There was only one coffee machine in the entire hotel and it ran out. They didn’t even have an ice machine on the premises. Our room was clean but someone had used the microwave before our stay and burnt either noodles or rice in it so the room smelled like it. The bed was horribly cheap. I didn’t even know that spring mattress's were a “thing “ anymore but I was mistaken. We felt every spring in it. I would not recommend.

Sad no pool

New...extended stay suites so amenities were limited. No hair dryer, counter not staffed 24/7, no breakfast...had laundry facilities...good place if staying for a week as price for a week was cheaper than for 4 nights..close to Costco. Not a lot of food within walking distance.

The hotel is very nice and clean and feels new. The rooms were spacious and clean. While there was one staff member that seemed a bit unprofessional, the other staff was very nice. I will return.

The hotel was very clean. This location opened this year. The staff was helpful and friendly. The room looked as though it had barely been used. The only thing that was off for me is there is only one elevator. The elevator was a bit slow. We stayed one night. Overall a very pleasant stay

Súper clean

There was no one at the front desk. We had to call for hellpl 4 different times and change rooms 3 times. first a smoke filled room, then a room without sheets, a 2nd room without sheets and finally given sheets to put on ourselves.

New and clean

Everything is clean and nice place to stay

Hotel lobby was nice. Items that are usually standard in a hotel room like a hair dryer, iron, coffee maker were not available in the room. There was only one coffee machine in the entire hotel and it ran out. They didn’t even have an ice machine on the premises. Our room was clean but someone had used the microwave before our stay and burnt either noodles or rice in it so the room smelled like it. The bed was horribly cheap. I didn’t even know that spring mattress's were a “thing “ anymore but I was mistaken. We felt every spring in it. I would not recommend.

Everything was good. Room had a large fridge and a stove top. New or newer motel. Did not serve breakfast but had the best rates around. The only negative, seemed like the room had been smoked in. Would stay again.

It was VERY clean and updated.

The only thing I did not like is because it is an extended stay they do not change your bed sheets if requested and do not take your garbage

Property great! Noise wasn’t great at times with above room walking noise, dog barking next door; had good kitchen layout but no utensils for cooking or eating. No dish towel/cloth or soap available. No kleenix but plenty of toilet paper. Bed ok…little hard for my taste. Otherwise ok.

It’s a no frills hotel with a kitchen. I love that part. Decent TV, good bed and a big bathroom. Will stay here again.

it was really nice. felt very clean and very affordable. The kitchen even came with a cook top to prepare meals on. I was not prepared for that. Would definitely stay again.

It was clean. Could only hook up two devices to wifi lol that was a first

Said bed was a king. It either wasn’t or was the smallest king I’ve ever seen lol. Almost on the ground literally knee high and I’m only 6 feet tall. Would make sense if I was Shaq but then again nothing in this hotel made sense. Only had two towels, gym is a joke, room small, bed tiny and cheap and service isn’t 24/7 so if you get there late you can’t check in.

Everything ok. But could never connect to Wi-Fi

You could really tell that this property was brand new! Everything was very nice and clean and we loved how it had a kitchenette in the room with a full refrigerator to use. Unfortunately, we did not have a 10/10 experience. The gentleman who checked us in was pretty rude and gave no instructions as to where the room was or how to get up to it, BUT the lady who checked us out was very nice. It was so noisy, especially Friday night and I didn't see beforehand that there is no attendant throughout the night. The walls are paper thin and we could hear our next door neighbors every time they coughed, walked, or even moved their chair. The neighbors across the hallway were in and out all night long (same as the person above us who stomped around all night long) and the door slammed every time they went in and out of the room. We ended up leaving a night early due to this.

Everything was good. Room had a large fridge and a stove top. New or newer motel. Did not serve breakfast but had the best rates around. The only negative, seemed like the room had been smoked in. Would stay again.

Staff was friendly and knew the area businesses. Property is new and everything is clean and good working order. The room we had the bed is 6" from a wall on one side which makes it hard to get out of bed without waking the other person. Room size is nice.

It's a no frills Hotel more geared towards extended stays. There is no carpeting and no curtains. The lack of curtains let's the streetlights flood your room. The room rates were great. Very close to many restaurants and stores. If you want your towels or washcloths replaced the note in the room says you have to pay for them and room cleaning.

Staff was very friendly

There was no one at the front desk. We had to call for hellpl 4 different times and change rooms 3 times. first a smoke filled room, then a room without sheets, a 2nd room without sheets and finally given sheets to put on ourselves.

Hotel did not have check in after midnight despite being booked and paid for in advance. We had to call to be let in, and after still get no answer a guest let us in. The front desk was closed at 11pm and it seemed like the work who came down to check us in lived there. It was a very odd experience. Bed was not very comfortable but rooms were clean.

Susan and her crew were always pleasant, professional and extremely helpful. The facility was meticulously clean. Seems like these people take great pride and personal responsibility in maintaining the property. Attention to detail is unmatched!

My experience was far from pleasant due to the behavior of the general manager. From the moment I arrived, I faced issues with billing. I had booked my stay using my Key Cash rewards and had the receipt to prove it, but upon check-in, I was told that my room wasn't paid for. I was directed to email my receipt to the GM, and my check-in was finally processed. However, the next morning, I received an alarming call from the GM. She accused me of not paying for my room and threatened to call the police if I didn’t resolve the issue immediately. This confrontation was not only shocking but completely unnecessary. It was clear that she lacked basic problem-solving skills and conflict resolution abilities. I was understandably upset by the early morning call and the accusation, which felt completely unjustified. After spending a significant amount of time on the phone with Hotels.com, the issue was eventually resolved. But later that day, I received a call stating that I had been "blacklisted" from the property for "bad behavior," despite the fact that I had a two-week stay booked for the following week. This was incredibly frustrating and left me feeling unwelcome. It’s evident that the general manager lacks the necessary people skills and training to effectively manage her staff and handle guest issues. I believe the owner needs to be made aware of how poorly the property is being run and the negative impact this has on customer experience. I cannot recommend this hotel!

The check in process was horrible! I had a reservation and it still took about 45 minutes to get my room key! Oh and no one else was checking in! They gave us 1 set of towels and no hand towel was included.

My toiler clogged up on Saturday night and i called the office and the emergency numbers and NO ONE answered. I was upset at the mere calmness from the front desk as if they didn't care about my situation. I felt utterly disrespected. They didn't even offer me anything for my problem. I wont stay there again.

The staff were over the top kind! Great experience !

Front desk checked me and my boyfriend in and within 15 minutes of being in our room an entire family walked in, then to find out front desk checked same room to both parties and voided our cards to give second family room.

Great staff and clean and good safe place to stay. It’s a community.

Convenient, off the highway with nice, low-key restaurants around. Clean, quiet room. Great oasis for rest in my drive home!

Location was very important for us

New hotel. Pretty decent place. No frills. Comfortable and good location. Friendly and helpful staff.

The room itself and the cleanliness of the hotel was adequate. However, the app clearly stated that the hotel had a pool. I chose that hotel over others because of location AND the pool. It was extremely disappointing to arrive and find the offered amenity wasn't available.

Very easy to find, fast check in and very comfortable

New...extended stay suites so amenities were limited. No hair dryer, counter not staffed 24/7, no breakfast...had laundry facilities...good place if staying for a week as price for a week was cheaper than for 4 nights..close to Costco. Not a lot of food within walking distance.

We were a late check in as we were on a road trip. I had read reviews and it was stated there wasn’t a person at the front desk. I called several times to let someone know we’d be coming and a time. Someone finally answered and said “well, you’ll have to be quiet, people are sleeping”. All we needed was a shower and a bed to sleep in. Aside from that, everything was great. Nice, clean rooms and a nice part of town.

It's a no frills Hotel more geared towards extended stays. There is no carpeting and no curtains. The lack of curtains let's the streetlights flood your room. The room rates were great. Very close to many restaurants and stores. If you want your towels or washcloths replaced the note in the room says you have to pay for them and room cleaning.

Would have liked a coffee pot in room as standard item but overall experience was great Clean

Nice and clean. Not happy that there was no breakfast like the info said!

Newer property and in good condition. No breakfast, but the coffee is good.

Hotel lobby was nice. Items that are usually standard in a hotel room like a hair dryer, iron, coffee maker were not available in the room. There was only one coffee machine in the entire hotel and it ran out. They didn’t even have an ice machine on the premises. Our room was clean but someone had used the microwave before our stay and burnt either noodles or rice in it so the room smelled like it. The bed was horribly cheap. I didn’t even know that spring mattress's were a “thing “ anymore but I was mistaken. We felt every spring in it. I would not recommend.

Everything was good. Room had a large fridge and a stove top. New or newer motel. Did not serve breakfast but had the best rates around. The only negative, seemed like the room had been smoked in. Would stay again.

New...extended stay suites so amenities were limited. No hair dryer, counter not staffed 24/7, no breakfast...had laundry facilities...good place if staying for a week as price for a week was cheaper than for 4 nights..close to Costco. Not a lot of food within walking distance.