Extended Stay America Portland Gresham

Solid place to stay overall for longer periods on the east side of town. Stayed five one nights in January. Negatives: The multiple rows of speed bumps at the gated parking area are pointlessly excessive. Just one row at the entry would be enough. In the room, at late afternoons of the first four nights there was cooked food smells coming out of the vent in the bathroom (presumably from units below). Positives: Upon check-in I asked for an upper stairs corner room, if available. Fortunately, one was available and I later discovered it was essentially the best room in the place. #333 South Eastern corner with views of Mt Hood (as it was sunny the whole time during this stay). Kitchen was greatly appreciated as I don't really eat fast food. Operable windows were nice. Wi-Fi worked good. Clean room, comfortable bed, hot water, heat worked good, & quiet (with a view). What more could one want. I needed to stay an additional night. This was accomplished effortlessly at the front desk at a slightly less rate as the previous five.

It was cheap. My room was clean. Staff was friendly. But the inconveniences outweighed all this. You can only enter from the lobby, which means you must drop your luggage off, and park halfway around the unit and return through the lobby. You see, there is nowhere to park temporarily in front of the lobby if you don't have a handicapped sticker. Total of six spaces in front and they are used by staff, or are otherwise always occupied. So you must either park in the middle of the driveway or walk your luggage in from the parking lot several hundred feet away. Now about the kitchen. It does have a stovetop, microwave and full size refrigerator. That's why I booked my room here. But it doesn't have dishes, bowls, glasses, (except in the bathroom) silverware or Kleenex. I had to go to the store to buy paper plates, glasses, and plastic forks, spoons, knives and Kleenex. The neighborhood is a little sketchy, not dangerous though. Homeless people in cars park on the road on the way in, usually families. Sad. That is probably why the other door are not assessable. A torn flyer says you risk a huge fine is you use the doors other than the lobby. There is a laundry but you need $6 worth of quarters for one wash and dry load. Oh, bring your own soap. The local laundromat cost $4 so I washed here. My daughter loaned me some soap. I thought about checking out a few times, but it wasn't worth the hassle. The rooms are clean it is much cheaper.

Very quiet. Safe, gated parking.

No ice. Seriously? That's the only thing. Otherwise? Near perfect.

It was a great stay. Got a good night's sleep. Parking in a gated area made me feel safe about my vehicle

Staff was nice only thing I wasn't a fan of is you could only go out and in the front doors.

It was a good place to stay vending machines take cards only and the water is not very hot when you want to take a shower other than that is pretty clean

The property is not kept up. Dead plants at the entrance, the carpets in the hallway was filthy. I quickly found out that all the doors to make it convenient to get to your room were now only emergency exits. The parking area is gated only one gate is in use and you have to buzz to have them open it. I felt there was a lot of inconveniences. I can only guess that it’s to keep people safe. The walls are paper thin. The room was clean and the bed comfortable.

Shower was broken, so didn’t get to bathe. They told me they’d let me use the shower in another room rather than remunerate me. That’s cool, but I have a schedule to keep. The safety fence around the property to keep the transients out is a pain in the ass when you want to leave, all doors into the building were “fire doors” except the front door, making parking even more inconvenient. At least it was cheap.

I didn’t think the gated parking was necessary. “To go” breakfast was a little lackluster.

Very dirty, with bugs in the room, the bed linen were unwashed and had stains all over.

Bathroom was dirty again

The room door would not open for several tries. The light turned green, but the door fought me. Inside, the room looks and smells horrible. I hope the previous occupant had to pay the smoking fine. I tried to open the dirty windows for some fresh air, but they’re latched. The furniture is beat up and broken. Even the Bible in the nightstand (with its sticky drawer) is damaged. The light bulbs are falling out of the lamps inside their stained lamp shades. The bathtub and shower enclosure are crumbling apart. The towel rack is falling off the wall. The toilet paper roll was empty and broken, so it was quite difficult to put the one spare roll of see-through paper on there. There are spit spots on the mirror. There was a hair tucked around the one clean washcloth provided. There are crumbs and gunk all around the burners on the stove. The microwave is even worse. There is crud along all of the counter ledges, and stains all over the bathroom counter and sink. The air conditioner spits dust when you turn it on. The mattress was lumpy as an egg crate, and the white sheets are stained orange. The smoke detector is detached from the ceiling and dead. When the refrigerator cycles on, it sounds like a snow blower. Along with the many other loud sounds at all hours because the walls are as thin as the toilet paper. This place is right by the freeway, which you can hear all night long. The staff is nice though.

Front door was off the hinges propped against the building for the entire duration of my stay. light fixtures were hanging off the ceiling, holes in the curtains, sticky floors, towels had other people's hair in it. You get what you pay for I guess.

You get what you pay for. $50-60/night gets you a basic room, but cleanliness and amenities are lacking. Rats outside and dirty chairs were a letdown.

Very dirty room ceiling

This place could use a better cleaning. My tub in both rooms that I had were dirty. I’m not usually picky but this has been the dirtiest hotel I’ve ever experienced.

Room was not clean. Found nail clippings in the kitchen sink and floor. Hole in my linens. Stain covers and bathroom floor mat. Found hair in both my shower towels. Unfriendly staff.

This hotel is in a terrible location. It is in an industrial park away from any good dining and stores. The elevator communication button was beeping the entire time I was there (3 days); this means the emergency button in the elevator isn't communicating to the monitoring company so if someone were to get trapped in the elevator, they wouldn't be able to notify anyone. My room was not very clean; I had long black hairs all over - and I am blonde so I know they weren't mine. The hotel only provided two sheets and one super thin 'blanket' and the bed didn't have a fitted sheet so it came undone at night. No hair dryer to use in the rooms and no housekeeping to freshen your room and provide more towels each day...I would not stay here again. It would be a good hotel for partiers.

DIRTY and unfriendly staff

There is a full sized refrigerator and stove with a kitchen counter it was very nice

The way the rooms are set up I really like. The T V. could have been placed higher though.

Front desk service was the best thing about this hotel. I checked in, got my room, and went upstairs. When I opened the door I was hit with a bad electrical “burnt” smell. Housekeeping had left the window wide open to try to get rid of the smell. There was no TV. The stove top in the kitchenette was missing a burner. I went in bathroom to wash my hands and the sink wouldn’t drain. I went downstairs to ask for a different room. The second room was better, there were TWO tvs, but the remote did not operate either one. The toilet seat was falling off the toilet. There are 4 other hotels within 1/4 mile radius, I will be picking one of them next time.

I like that this hotel has access right by the freeway. Also, for the price you get a room with a kitchen! You can’t beat that!

Decent, basic place; nice to have a refrigerator. However, one of our bedframes was shockingly wobbly; every time I got on/off or even moved in bed, the entire bed shook. We questioned if it was going to collapse. The outlet behind my bed was crooked and nonfunctional. I was excited for the free morning coffee...until realizing it was cold and AWFUL. Not drinkable.

Some of the appliances need love, but for the price, I would come again. I had a room on the far side of the hotel from Hwy 84 so the noise didn’t bother me, but be aware that it is backed up to the freeway.

This was a total bait and switch. My room looked nothing like the photos. No colorful walls. No throw pillows or nice bedspread. No bedskirt. Had vinyl plank floors instead of carpet. The only reason I gave it a 2 star rating is because it was clean and the staff was nice.

There was trash in the hallways. Food crumbs on the stairs. Kids running everywhere as parents, who obviously live there sat and visited. No exterior door except the main was in use. Elevator not working. Bed was somewhat comfortable and the room had potential, but hubby made the mistake of running a black light -yuk. Our room was right over the front walk and hubby could hear conversations starting at 4 am -so he didn’t get any sleep. Free -lukewarm coffee….

Rooms don’t look anything like the pictures. You can tell they are trying to make improvements, but still needs some work. AC worked well, but was very loud. Would be nice to have more than just the main entrance.

Hallways were dirty. Room was plain and outdated. Windows didn't close all the way.

The staff is the best! They make sure that you are taken care of.

Front Desk Clerk was very nice and helpful and very efficient

Had to wait for front desk help on several occasions. I checked out a day early & was assured at the front desk this would be credited to my account only to be told later, they won’t. Had to wait at front desk to get help- short staffing. Property is dirty & inconvenient. Would not recommend this hotel.

The lady was no where to be found when i went to check in. By the time she returned to the desk there were 4 of us waiting to check in. She told us to park in the gated area, but did not disclose that the only way in and out of the building was threw the main entrance. I ended up walking all the way around the building and went inside and asked and she's lome, "oops, my bad..." clearly knew i was from out of state.

Marina at the front desk is always a tree. She always make sure everything is on key and ready for me. If there’s nothing she cannot do excellent service 100% five stars.

The front desk seemed to be more interested in their computer than helping me. Both check in and check out were unfriendly and barely acknowledged me.

This hotel advised as "pet friendly". My husband, myself and my service animal tried to check in the day before Thanksgiving. Their employee asked for medical documentation regarding my service animal. This is against HIPPA. My husband gave their employee, "Tash", my dog's certification as a Service Animal. Tash took a photo of my dogs certification as a Service Animal and emailed it to his manager named Danny. Danny and Tash refused to accept my Service Dog. I showed Tash my scars from my heart surgery and my spinal surgery. I told him i need my Service Dog and i am being discriminated against due to my disability. I told Tash i wanted to speak to his manager but Tash said he could not give me his managers private number. I wanted to try to resolve this problem with their manager but was refused Dannys contact information. They listed as a pet friendly hotel. I even noted on my reservation that i have a "service animal a 10 pound chihuahua". We were refused to check in with our certified Service Animal the Wednesday before Thanksgiving. We had to leave and search for another hotel. We had to pay extra for a last minute hotel stay for the Thanksgiving holiday weekend. Then they had the audacity to charge our credit card $67. We have been trying for 3 days to get a refund. Everytime we call to speak to the manager their employee Josh and Tamara tell us we need to talk to the manager Danny. We left several messages for Danny to call us and refund this $67 unauthorized charge.

Mirana the front desk woman is a saint she is wonderful in every way. Tends to everything before I need to ask. Her customer service is exquisite.

Outstanding front desk is great give him a raise

The late night employee was more interested in his video game than helping me.

Solid place to stay overall for longer periods on the east side of town. Stayed five one nights in January. Negatives: The multiple rows of speed bumps at the gated parking area are pointlessly excessive. Just one row at the entry would be enough. In the room, at late afternoons of the first four nights there was cooked food smells coming out of the vent in the bathroom (presumably from units below). Positives: Upon check-in I asked for an upper stairs corner room, if available. Fortunately, one was available and I later discovered it was essentially the best room in the place. #333 South Eastern corner with views of Mt Hood (as it was sunny the whole time during this stay). Kitchen was greatly appreciated as I don't really eat fast food. Operable windows were nice. Wi-Fi worked good. Clean room, comfortable bed, hot water, heat worked good, & quiet (with a view). What more could one want. I needed to stay an additional night. This was accomplished effortlessly at the front desk at a slightly less rate as the previous five.

Really convenient

Chose to stay here as it was close to I 84 and just a 10 minute drive to Portland. Rates Were very competitive, room was clean. Staff was very helpful. Local neighborhoods were a little rough around the edges, but all in all a very good stay.

The hotel is in a run down area of Portland. Didn't feel safe even though our stay was fine. Hotel is run-down and beds are horrible. I kind of screwed up by trusting the pics online. Didn't have any issues with staff. Parking lot seems unsafe even though they have gates that they don't use.

Nice quiet hotel perfect location for exploring the scenic gouge. The rooms are nice with hardwood floors which i dont care for but are clean with kitchens. Hotel staff is very nice and brought me a iron and ironing board. The only thing is the parking lot which is fenced had a couple of weird vehicles that looked abandoned.

Sketchy area and clientele.

Some of the appliances need love, but for the price, I would come again. I had a room on the far side of the hotel from Hwy 84 so the noise didn’t bother me, but be aware that it is backed up to the freeway.

Easy on off I-84. Clean room and friendly staff. Kitchen and two queen beds were useful.

Sketchy area. Seemingly drug related activities.Not a comfortable environment especially for families.

This hotel is in a terrible location. It is in an industrial park away from any good dining and stores. The elevator communication button was beeping the entire time I was there (3 days); this means the emergency button in the elevator isn't communicating to the monitoring company so if someone were to get trapped in the elevator, they wouldn't be able to notify anyone. My room was not very clean; I had long black hairs all over - and I am blonde so I know they weren't mine. The hotel only provided two sheets and one super thin 'blanket' and the bed didn't have a fitted sheet so it came undone at night. No hair dryer to use in the rooms and no housekeeping to freshen your room and provide more towels each day...I would not stay here again. It would be a good hotel for partiers.

The room was okay clean. But the breakfast was not what you’d expect. Pretty disappointed when the only reason I booked this place was for breakfast. All they had to offer was pop tarts and coffee. That’s it nothing else. Asked the employee and he stated that’s all it was. Please remove breakfast from your booking page it is false. A pop tart is not breakfast.

Coffee, "Grab and go" Breakfast empty or non-existant. Very little hot water for shower. Room keys barely worked. No in-room coffee service. Exit gate broken but no sign. Lives up to 2 star at best. The room was clean abd the heat worked. Bed was ok, a bit firm for my liking.

Booking was easy and affordable for a last minute thing. Check-in was quick, room was clean, safe gated parking and it even offered breakfast. Pretty good for the price.

Hotel is in a safe location with parking. Description says the hotel offers complimentary breakfast but there isn't any. The hotel says they have stopped offering that recently.

Decent, basic place; nice to have a refrigerator. However, one of our bedframes was shockingly wobbly; every time I got on/off or even moved in bed, the entire bed shook. We questioned if it was going to collapse. The outlet behind my bed was crooked and nonfunctional. I was excited for the free morning coffee...until realizing it was cold and AWFUL. Not drinkable.

The smell of cigarette smoke is overwhelming and made my friend sick who has allergies. Even in our hotel room smelled of smoke. Also there was supposed to be a "grab and go" breakfast and there was none. Just a vending machine.

I didn’t think the gated parking was necessary. “To go” breakfast was a little lackluster.

The hotel is fine it's just older. When I booked through Expedia it said there was a grab and go breakfast which they did not have. It previously was an extended stay and they did have that. The staff was excellent. Very accommodating.

Very quaint and easy to stay place. However they no longer offer free breakfast and should probably remove that from their add.

Very convenient for driving. Beddings need improvement. NO breakfast !! not as hotel page described, but overall great value.