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7
Good
Based on 1 verified review
2
Candice
Apr 21, 2026
·
Stayed 1 night
We were visiting the Midwest Horse Fair in Madison. We arrived at our room at 7:30 PM and the rooms were not cleaned yet. The GM and manager were cleaning the rooms. Not sure if they didn't have enough staff to clean all the rooms, or if the staff put in their normal hours and went home w/o cleaning all the rooms. We did not get our room until 10 PM. The hotel DID refund us because of this situation. The front staff was so stressed, it was not fair to them what they were going through. The hotel was nice and clean. A nice breakfast selection. My other situation that same night was that my second reservation did not appear in the hotel's system, which meant we were w/o a second room. I will never go through a 3rd party (Hotel.com) again. This is the second time I did, and both times were screw-ups. It took 45 minutes on the phone with Hotel.com to get refunds for both rooms, but I did get the refunds, without any issues, so I am grateful for that.
We were visiting the Midwest Horse Fair in Madison. We arrived at our room at 7:30 PM and the rooms were not cleaned yet. The GM and manager were cleaning the rooms. Not sure if they didn't have enough staff to clean all the rooms, or if the staff put in their normal hours and went home w/o cleaning all the rooms. We did not get our room until 10 PM. The hotel DID refund us because of this situation. The front staff was so stressed, it was not fair to them what they were going through. The hotel was nice and clean. A nice breakfast selection. My other situation that same night was that my second reservation did not appear in the hotel's system, which meant we were w/o a second room. I will never go through a 3rd party (Hotel.com) again. This is the second time I did, and both times were screw-ups. It took 45 minutes on the phone with Hotel.com to get refunds for both rooms, but I did get the refunds, without any issues, so I am grateful for that.
6
Kathleen
Mar 22, 2026
·
Stayed 2 nights
The TV did not work. The entire weekend ( cable issue) Loud heater … Staff nice but did not try to compensate for lack of tv Our room was not serviced by housekeeping ( need clean towels
The TV did not work. The entire weekend ( cable issue) Loud heater … Staff nice but did not try to compensate for lack of tv Our room was not serviced by housekeeping ( need clean towels
8
Doug
Mar 22, 2026
·
Stayed 1 night
Only complaint was the beds were very hard and uncomfortable.
Only complaint was the beds were very hard and uncomfortable.
2
krista l
Sep 22, 2025
·
Stayed 2 nights
in january, i booked a stay for september. upon arrival, hotel was a non-functional construction site. literally. an actual active work site.
in january, i booked a stay for september. upon arrival, hotel was a non-functional construction site. literally. an actual active work site.
2403 East Springs Drive, Madison, Wisconsin, United States of America
Location
With a stay at Tru By Hilton Madison East in Madison, you'll be within a 15-minute drive of University of Wisconsin-Madison and East Towne Mall. This hotel is 8.1 mi (13 km) from Camp Randall Stadium and 8.8 mi (14.2 km) from Alliant Energy Center.
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