The Manila Hotel

hotel with lots of history and charme. friendly staff, big pool and gym with lots of equipment. negative: the formerly famous breakfast buffet is gone. buffet quality is average, not outstanding anymore

Enjoyed the atmosphere of the historical hotel from the lobby to the gym and outdoor pool especially since it was decorated for the Christmas holidays. The buffet breakfast was great. Lots to choose from. Room was spacious and clean. A nice touch to have a plate of fruits in the room on arrival. Staff were helpful and friendly. Special recognition goes to Trixie at check in!

Very clean; well trained and friendly staff; excellent breakfast buffet. Temporary fitness options while remodeling being done were my only disappointment.

Wonderful buffet. Great amenities. Pool and workout facilities were great.

over all the property is excellent. the staff are very professional. upon check inn they offered free mango juice. one thing that should be informed to all guest is the fee to use the swiming pool. it is not free to the guest. we have to pay 800 pesos per person to use the pool. children 5 yesrs old below is free. guest should be informed prior to reservation or upon check in

Historic property, good pool and gym. Very popular breakfast buffet. Very near the old fort and other tourist spots…but this is a developing country with all the poverty that comes with it. The hotel is super safe, but a large number of homeless in the surrounding area.

酒店有很傳統的格調，感覺奢華。房間整潔，但單人床比較細少一點。泊車有很多位置，分酒店左右兩旁，靠左邊的會近一點，如果靠右邊就要行多3，4分鐘的路程。自助早餐非常多種類的食物，味道也不錯，我地食埋自助晚餐，同樣地好值得嘗試，物有所值。最後我用埋佢酒店的其他設施，包括游泳池，健身室等，按摩也差一點想試埋，不過最後覺得有點貴就沒有試了。

The room is spacious. Food is yummy. The pool area is relaxing. The view from our room is enticing and picturesque. However, the elevators need some repairs. We were stuck inside for like a minute or two for three times. Thank you.

Great hotel. Clean rooms, great staff, great buffet and other dining options. Great pool with bar that wasnt crowded at least while i was there. Amazing lobby. I extended my stay here 5 more days. Typhoon came through phillipines while we were here so we were stuck in hotel for 2 days but it didn't matter because the hotel was great.

Great stay except that parking is a bummer. Had to shell out an extra Php120 for valet parking.

Very nice old and historical hotel in the heart of Manila. The room that we got shows worn out furnitures and cabinets and drawers. Table/countertop was dusty. It looks like the room has not been occupied nor serviced for weeks. Breakfast is over rated and still far away from buffet brunch you get in Las Vegas. However compared to other hotels we stayed during our travel to Philippines, it is still one of the best. Great staff as well except maybe some house keepers and maintenance workers who are not doing their job as shown in our room condition.

Room was clean every day

Found a bed bug one of our pillows

I really enjoyed my time at the Manila Hotel. It was my second stay there. I'm very impressed by all the upgrades done to the hotel since my last stay two years ago. The only issues I had was during the week I was there I had killed 4 roaches in my room. Once the roach was walking on the wall above my head by the bed which made me feel really uncomfortable during the remainder of my stay.

Unique part about it is maybe they’re trying to keep the historical figure of the hotel. What I didn’t like is, the hotel is too old. The rooms smells (could be from the carpet since it’s like molds). Some light in the room doesn’t turn on, the shower (water was leaking) definitely had to fix it so I could take a shower. Water wasn’t offered on us even though we stayed and payed for late checked out. No robes in our room. I was surprised that this is a 5 star hotel.

my shower floor was filthy n flooded part of bathroom when showering. i think they tried to fix it. The population they serve are uppyty,not warm or friendly.

Excellent service from the staff and the room I stayed in was superb. Once I arrived the staff greeted me with smiles and were carry pleasant to speak to. The room was clean and security is top notch.

Room carpet is worn out and dirty . Need a complete replacement.

The Manila Hotel is a very elegant hotel with real wood furniture, marble floors, and granite counters. Although it was built long time ago, 1912 (I believe), it is well maintained. Every place in the hotel is meticulously clean and staff is always to help and sever you. I was very impressed by the service.

Carpet in the room wasn't so clean. The staff are all very helpful and it makes a difference. I will definitely come back.

Just love this hotel and the great staff. Restaurants are good but the rooms require a little TLC. Great powerful shower.

Clean room but electric sockets still in the 70’s location- down way below near the floor intended for floor lamps and nightstand lamps. Still the historic hotel so it’ll always be unique

On arrival found pool out of commission for month - ok alternative arranged by hotel but was a little limiting. Hotel was also having problems with some of main lifts - again not a huge problem but sort of sums up the hotel - in need of a little TLC - service was a little slow sometimes but very polite. Note you have to pay in advance for everything - or on the spot - checkout therefore means their crediting you - it’s a little irritating to have to pay for a 200 peso lemonade as amount just exceeding the credit deposit - feels more like a petrol station than a 4 star hotel. Room - again aging but comfortable and clean - showers are excellent. Bed harder than expected but comfortable. Breakfasts good - dinner not as good - buffet has good selection but too many of the dishes were stone cold - when they were supposed to be hot. Bar - only offers two draft beers and they had run out of Pilsner. Bottled beer fine but again just not as good as should be. The internet was appalling. Dropped in and out - had to visit business centre to book a flight. They put me on a different network that used for remainder of stay but the suggested general Fast Wi-Fi is a total nonsense. This was my third stay at hotel and overall feels like standards have dropped. I like the location and the rooms are fine but the remainder could do with improvement. Next time I think I will try elsewhere.

The lobby and the restaurants are excellent. The rooms need some work because of the antique furnitures. Overall it’s a beautiful hotel with historical background. Love it. Thank you to the staffs.

I reserved a newly renovated room via Expedia but the other room did not look renovated. The carpets were the same. Bedsheets look old. The reason why we always go back to Manila Hotel is the ambiance at the foyer. I really hope when we come back they give us a true newly renovated room.

Room temperature control is not working and room becomes very cold at night.

Nice Hotel combining 1900's style and excellent service. Breakfast is stunning. Room are spacious and location is great to visit Intramuros (Manila old colonial district). Swimming pool is appreciated although there is sometime lack of available seats.

Hard mattress

Manila hotel is an iconic hotel. The lobby is grand. The staff are nice and welcoming. We tried the breakfast buffet and it was one of the best I’ve had. The room needs some upgrading. The carpet is old and dated. Overall, it’s time to remodel the rooms. Especially because there are a lot of new and modern hotels around the area.

Room is old and dark.

There are two issues. I frequent Manila Hotel as a personal retreat. I always highly recommend it. I become a prestige member each year. this visit was not pleasant. Normally a deposit of 4,000p is required to pay for incidentals. This time I was required to prepay for any charges to my room. I started with 10,000p and was later required to add 15,000p. That is not a deposit. it is a required prepayment, and quite honestly, when I was asked to replenish my account it was while I was with my guest at dinner. I have never been so humiliated. Next, I booked my stay in early May for mid May. I booked on line. The hotel is advertised with certain amenities. One of which is their pool. The pool is a highlight for me. I enjoy dining pool side. However, at the time of booking, the pool was under renovation but not mentioned on the website. When I arrived, it was completely closed. It was not what I paid for and the hotel did not have the decency to notify me that the pool was closed prior to checking in. I paid for the pool. I was not able to receive what I paid for. They informed me when I checked in. At that point, I could no longer cancel my reservation. My time there was literally awful.

Great hotel, we were upgraded because my gold status with hotels.com but the rooms are all very nice, clean, spacious and good amenities. Restaurants are great and good location. Service is really what made the difference for us, the staff is incredible

The service in this hotel is based on attention to detail, kindness, and exceptional professionalism. America has nothing like this anywhere. This is 1 of the top 3 hotels in Manila.

Everything and everybody was great except at the alacart dining. It took 35 mins before someone approach us to offer menu. No one even bothered to offer drinks or water after we sat down until after I called their attention. It happened duting dinner time ans lunch time. It was awful. Security guards are the best.

My stay at the Manila Hotel was excellent. The staff were wonderfully courteous, friendly and made you always feel welcomed. It felt like it’s a home away from home.

Great place and excellent staff.

The property is excellent, the breakfast buffet nobody can beat that, check in terrible. We have to in line for almost an hour to check in. Over very good stay.

Not as good as previous visit - dining staff inattentive and disorganised. Took way too long to take orders, provide orders and no updates. Also appeared that service priority given to customers most likely to tip or tip the highest. House keeping high standard as ever and lovely staff as is the shuttle service. Concierge made a mistake in ordering us a taxi but made up for it by reimbursing us the cost of the mistake and with politeness - was happy with this. No chocolates in the room anymore! Small thing but very nice. Especially when it was normal before. No newspaper either. Health facilities under restoration during peak season. Not good when has been paid for effectively. Calls outside cost 25 pesos, which, while is a small amount and didn’t begrudge paying, sending someone up to the room immediately after to collect said amount is a touch desperate, and not really in keeping with 4/5 star hotel with its stated prestige. Bit embarrassing! Laundry service extortionate. Outside the area is noisy and traffic do not abide by pedestrian crossings - takes some skill in crossing roads that are always busy. Not much dining except for fast food nearby - takes a fair walk to get to one. Otherwise, lovely venue, comfortable beds and room - still love the tv in the bathroom! Nice lobby - and still love the piano music and staff dressed in barong or Filipiniana. A lot of problems maybe down to cost cuts. Fix issues now and update before it’s too late! Can be a great hotel again

I checked in last night at 12 AM and got to bed at 1:30 AM after a long flight. Around 3 am all the lights and the TV turned on and the phone rang and woke us up. It happened four times and it made it impossible to sleep. I called the front desk at 4 AM and they said they would stop doing it. I finally went to sleep around 5:30 AM. When we took a shower in the morning there was no hot water as well. I complained to the front desk and they said they were testing out the generators and there was nothing we do about it. I wish I recorded it but I was trying to sleep. They need to suspend or fire who ever’s decision it was to do that at 3 AM and not in the afternoon when they knew it would reset everything and turn on all lights/TVs/phone systems. Horrible 0 star experience from a “5 star” hotel. The assistant manager spoke with us when we checked out and acknowledged that the phone ringing multiple times between 2 AM - 4 AM and we reminded him that the lights and TV were also turned on. He said they have learned from this mistake and offered a future concession for literally the worst hotel experience I’ve ever had. NEVER STAYING HERE AGAIN!!!! Proceed at your own risk.

Entertaining driveway of the property was very difficult. It took about 15 minutes just to get to the front door. It was like a zoo outside and in the lobby! There could easily be a hundred people in the lobby taking pictures and wondering about. The hotel did not send any email of what to expect when you check in. There was a university graduation right in the hotel! It took 2 and a half hours to get in our room! The Luneta suite was spacious, but the pictures posted on the hotel website was very deceiving. The flush did not work and you would think that after waiting for 2 and half hours was sufficient for them to ready the room, we still didn't not have towels to use so my husband had to request for towels. They gave us a cake to compensate for all this trouble. I was looking forward to experience the Manila hotel, but it was a total disaster.

Wonderful! Very convenient to Intramuros.

Far from area you can walk around like shops and restaurants other than parks nearby.

The Manila team rightfully proud of their heritage property; this is one of Asia’s grand old hotels. Convenient for tourist hotspot Intramuros and 20-30 mins (weekend) to Makati/BGC. Well sound-proofed from outside, although some leakage from adjacent rooms. Felt safe walking around the locale after dark; the rough sleepers minded their own business. Highly recommended.

I like the location, amenities, Filipinana ambience, friendly staff, clean room, easy and walkable to bay area, Rizal park, shops, transport, etc. Highly recommended

Very near Rizal Park and National Museums

Stayed for a week and the location is amazing. Very easy to travel to other parts of Manila from the hotel.

Historic property, good pool and gym. Very popular breakfast buffet. Very near the old fort and other tourist spots…but this is a developing country with all the poverty that comes with it. The hotel is super safe, but a large number of homeless in the surrounding area.

Very unique property. Obviously built as a high-end experience. Unfortunately, much of it is dated, but still I would suspect one of the best places to stay in Manila (although I don't have much for comparison). There are several restaurants in the hotel, and an elaborate breakfast. I really enjoyed the food. A bit of a ways from the airport, but taxis are cheap (mine was 566 php = $10 (although the driver had his own exchange rate in mind). Not much around the property to visit. Staff was overly friendly, but always helpful. I would probably stay here again if I found myself in Manila.

Location and service are excellent! Parking is a bit far but you can use valet parking.

The Manila hotel is an icon in the Philippines. Presidents and diplomats stay there and MacArthur is a famous tenant. So much history and they have a museum, original art, Nara furniture, luxury chandeliers. I love that all the employees wear traditional Filipino dressings. The bed mattresses are top notch firm. It’s walkable to Rizal Park and the National Museums. Intramuros is a car ride away. Mall of Asia is also a car ride away. We had a very nice productive stay for just 2 nights. And the breakfast and dinner buffet were excellent.

hotel with lots of history and charme. friendly staff, big pool and gym with lots of equipment. negative: the formerly famous breakfast buffet is gone. buffet quality is average, not outstanding anymore

Nice hotel. Extremely large restaurant on ground floor with massive choice from buffet offering. Salads, variety of meats, vegetables, fish, desserts, hot and cold etc.. Room clean and modern. Good TV/ wifi etc. One disappointment _ lovely lobby bar with extensive wine list. Unfortunately didn't seem to have many of the bottles listed in stock .

Great historic hotel. Very relaxing. Staff is good. Wait time for food at lunch (although it was after 1:30 pm) was 30 minutes. Food was average and expensive. Options are relatively limited for a hotel of this size and quality.

We stayed for 5 days. Hotel staff is amazing. Also had to see the doctor and she treated me and even had the hotel shuttle take us to the pharmacy! Breakfast Buffett was also fabulous. We will definitely stay here again.

Enjoyed the atmosphere of the historical hotel from the lobby to the gym and outdoor pool especially since it was decorated for the Christmas holidays. The buffet breakfast was great. Lots to choose from. Room was spacious and clean. A nice touch to have a plate of fruits in the room on arrival. Staff were helpful and friendly. Special recognition goes to Trixie at check in!

The BEST BUFFET BREAKFAST

It was an amazing stay. Staff were all so nice and helpful. Breakfast buffet was excellent, American, Filipino, Chinese, Korean, they had it all. Dinner buffet was well worth the money. I especially loved the seafood and sashimi.

Food is very good, it’s very expensive.

Mostly good, but shower didn't drain despite calls to fix and one day the room was only partially serviced. Breakfast buffet is fine if included, but not worth the price otherwise.

Limited dining options. Who wants buffet dining all the time? The ala carte needs some help and tweaking Otherwise hotel is very nice, clean and quite grand. Top rate staff, very polite, helpful and gracious.