Name: Best Western Gateway Adirondack Inn
Address: 175 North Genesee Street, Utica, New York, United States of America, Utica, New York, US
Price range: $122–$284 per night
Rating: 7.2

What guests think

At Best Western Gateway Adirondack Inn, many guests praise the friendly, helpful staff and acceptable comfort, while feedback on cleanliness is inconsistent, ranging from very clean rooms to issues like musty odors, dirty floors, and lingering smoke.

Rooms are generally dated, some with small bathrooms, thin walls, and maintenance or door lock issues, though several guests still found the beds comfortable and some areas quiet at night. The property offers basic, partly motel-style layouts with easy parking and a small fitness area, and the location is convenient to the thruway and dining, though the surrounding area can feel industrial or unappealing to some. Breakfast feedback varies widely, with some enjoying the selection and coffee while others found items cold, limited, or poorly restocked. Expect a simple, no-frills stay with friendly service but uneven quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic facilities with easy parking; parts of the property have motel-style exterior access while a separate building offers interior corridors. One review noted exercise equipment on site.

Related guest reviews

6

Isabel

Jun 29, 2024

·

Stayed 1 night

The price for overnight pretty steep for older building. The AC exhaust is blowing in the hallway feels hot. Otherwise the beds and bathrooms are clean.

6

Jeanie

Aug 18, 2024

·

Stayed 3 nights

It was fine. Quiet. Issues with computer made it take checkin long at least 15-30 minutes. Had to carry bags up stairs. No elevator seen, need to tell people that is the case.

10

Gregory

Oct 23, 2025

·

Stayed 1 night

Easy parking.

10

Henry

Jan 30, 2025

·

Stayed 2 nights

Easy access to thruway, restaurants and exercise equipment on the premisis.. A little pricey, however.

2

Carole

Aug 6, 2025

·

Stayed 1 night

CheckIn took 30 minutes, middle of the night the carbon dioxide kept on beeping every 10 minutes, they changed us room but we missed the breakfast because of over tiredness

8

Dennis

Feb 20, 2023

·

Stayed 1 night

Room was ok and clean. This is a motel. Didn’t realize it was a motel when booking. I’m not a fan of entering my room outside. That said prices well and the room was comfortable.

10

Joseph

Dec 14, 2022

·

Stayed 1 night

Easy access. great place for the price

10

Andrea

Nov 13, 2024

·

Stayed 3 nights

We stayed at the seperate building on the side. This made my kiddos feel better that it was more hotel style rooms with a door to a hallway that was locked from the outside unless you had a key card. The other main part was more motel style even though they had hallways there was no stopping people from going up to your door even if they didnt have a key. The room was very clean and the beds were very comfortable. The soaps that were in the showers were full sized and smelled good. The cleaning service was amazing. Always around for anything you needed. We were in for a hockey tournament and the kids wanted to play knee hockey and the cleaning service let them and loved that they wanted to play rather than be on video games! Checking in and out was a breeze. The other family we were with tried to get an early check in and i know the front desk gave him hassle with that and would not release the room until 3:01 even tho the cleaning people said the room was done so that was a little weird. We stayed from a thursday to a sunday. We enjoyed our stay very much and will be coming back!

4

Madison

Jul 28, 2025

·

Stayed 1 night

The rooms look nothing like the pictures, the outside door to get in the building where the rooms were, was broken and not secure or safe feeling. I had to hip check the door to our room to get it to open, the room smelled musty, tv wouldn’t work, and we were not made aware that our room was a joining room with a stranger. Walls were paper thin and you could hear everything. The plug in had white stuff all over it. Property did not feel safe or secure. The tub/shower was also very outdated. We ended up loosing all our money and booking a different hotel. Definitely needs a lot of updating, and a good cleaning. For the price we paid for the room, we were very unsatisfied.

8

Laerte

Sep 3, 2025

·

Stayed 1 night

Is old building they’re being maintained is on floor room easy in and out the breakfast was cold the coffee was great booked last minute good place to park my 10 wells the beds was comforting I had great sleeping

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Cleanliness

Cleanliness is inconsistent: many found rooms clean, while others reported dirty floors or bathrooms, lingering odors, hair, and smoke smells.

Related guest reviews

6

Steffi

Nov 16, 2025

·

Stayed 3 nights

Room was pretty comfortable. We spilled something on the floor and when we wiped it up we saw that the floor was quite dirty.

10

will

Dec 1, 2025

·

Stayed 1 night

Hotel was comfortable and clean staff was friendly

2

Donna

Jul 20, 2025

·

Stayed 1 night

This place should be leveled. I have never stayed in a $224+ room that was so dirty and disgusting. You had to walk outside to get to your room and the hallway was 100 degrees. Breakfast was horrible.

10

MARK

Apr 12, 2024

·

Stayed 1 night

The room was very clean and well-maintained. The staff is very polite and helpful especially upon check-in and checkout. We were in a room at the end of the main building, and it was very quiet there all night.

6

Joseph or Vickie

Oct 5, 2025

·

Stayed 1 night

Bathroom floor was dirty. Top blanket was dirty. Breakfast was lacking, watery juices and coffee.

2

Kathleen

Jun 26, 2024

·

Stayed 1 night

The room was disgusting. Bathroom had mold, the shower had hair in the drain and by the time 3 were done showering the water wouldn’t drain and it was half full. There were handprints on the walls and hair in the bathroom. Absolutely gross.

6

Chanel

Jul 29, 2024

·

Stayed 2 nights

I stayed here recently for 2 nights. I was in town for an event, and this hotel was decent price and within distance of where I needed to be. The check in process was fast and the young lady was polite, when I checked in and checked out. The only thing I would stay is that they should steam their carpets or throughly clean the rooms, it smell so bad. I went to Walmart and went to town cleaning before I put my bags anywhere. Some of the bath towels had lower region hairs jn it, that was kind of annoying so I used what I could. My sleep was comfortable and quiet, parking was fine and safe. Overall it was fine, just extra details of cleaning and whoever the cleaners are should preview the rooms again right before someone checks in would be the extra step to take.

4

Penny

Apr 15, 2024

·

Stayed 1 night

Property is showing wear, bed was very uncomfortable. Bathroom had hair all over the floor. Room was non smoking but someone had been smoking in it, very strong smell of cigarettes. Took a very long time to check in. I would not recommend this hotel

10

Sara

Nov 21, 2025

·

Stayed 1 night

Room was very clean smelled good and staff was wonderful. Very inviting and helpful.

4

Madison

Jul 28, 2025

·

Stayed 1 night

The rooms look nothing like the pictures, the outside door to get in the building where the rooms were, was broken and not secure or safe feeling. I had to hip check the door to our room to get it to open, the room smelled musty, tv wouldn’t work, and we were not made aware that our room was a joining room with a stranger. Walls were paper thin and you could hear everything. The plug in had white stuff all over it. Property did not feel safe or secure. The tub/shower was also very outdated. We ended up loosing all our money and booking a different hotel. Definitely needs a lot of updating, and a good cleaning. For the price we paid for the room, we were very unsatisfied.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with some small bathrooms, thin walls, and occasional maintenance or door lock issues; several guests still found the beds comfortable and certain areas quiet.

Related guest reviews

6

Jeffrey

May 7, 2024

·

Stayed 1 night

Hotel needs to be revamped. Showing it’s age

6

George

Oct 9, 2024

·

Stayed 1 night

Typical hotel stay but after getting to the room after 1:00 am I discovered that the bed had not been made. There were freshly cleaned sheets and blanket however I was in no mood to make a bed at that time of night.

8

Bethany

Jul 24, 2025

·

Stayed 1 night

Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.

6

Karin

Sep 16, 2023

·

Stayed 1 night

We needed a pet friendly room on our way back to Chicago and stopped here for the night. Check in was fine but the door to our room was difficult to open and jammed with the dead bolt engaged. Room was spacious and clean. Tub/shower very dated.

6

Robert

Oct 5, 2025

·

Stayed 1 night

The gal attending the front desk, was very cheerful and pleasant, but the room was very dated, very dirty, and the beds were horribly uncomfortable.. I normally would stay at a different chain, but for some reason, everything else was booked. I was only there for one night, so it wasn’t the end of the world, but I will avoid this place next time

10

Candy

Apr 7, 2024

·

Stayed 1 night

Clean rooms, comfortable bed.

4

Lisa

Mar 12, 2025

·

Stayed 1 night

Long wait to check in. Room smelled bad. Bathroom was too small.

4

Hope

Jan 19, 2025

·

Stayed 2 nights

Too noisy can hear everyone in the hall

6

RICHARD

Apr 25, 2024

·

Stayed 1 night

Ok but door would not unlock

4

Madison

Jul 28, 2025

·

Stayed 1 night

The rooms look nothing like the pictures, the outside door to get in the building where the rooms were, was broken and not secure or safe feeling. I had to hip check the door to our room to get it to open, the room smelled musty, tv wouldn’t work, and we were not made aware that our room was a joining room with a stranger. Walls were paper thin and you could hear everything. The plug in had white stuff all over it. Property did not feel safe or secure. The tub/shower was also very outdated. We ended up loosing all our money and booking a different hotel. Definitely needs a lot of updating, and a good cleaning. For the price we paid for the room, we were very unsatisfied.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-ins for many; however, some reviews cite slow or inconvenient check-ins and occasional service or billing problems.

Related guest reviews

2

Brenda

Aug 4, 2025

·

Stayed 2 nights

The desk staff was rude disrespectful and over charged us. This is worst Expedia "horetel" I ever stayed in. Dirt on floors even after clesner came in

6

Jeanie

Aug 18, 2024

·

Stayed 3 nights

It was fine. Quiet. Issues with computer made it take checkin long at least 15-30 minutes. Had to carry bags up stairs. No elevator seen, need to tell people that is the case.

8

Bethany

Jul 24, 2025

·

Stayed 1 night

Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.

10

Joann

Sep 19, 2025

·

Stayed 2 nights

The young lady the front desk manager was very sweet and helpful. The poor thing must never get a day off because she was there everytime we went to the front desk!

4

Lisa

Mar 12, 2025

·

Stayed 1 night

Long wait to check in. Room smelled bad. Bathroom was too small.

2

Carole

Aug 6, 2025

·

Stayed 1 night

CheckIn took 30 minutes, middle of the night the carbon dioxide kept on beeping every 10 minutes, they changed us room but we missed the breakfast because of over tiredness

2

Gina and Greg

Oct 19, 2024

·

Stayed 1 night

Well first they had us down for 2 nights and that was the start when checking in, they charged are card for the lady that was in front of us, then charged us for our room, which made account negative and other charges to my account, blood on sheets bathroom was gross key cards didn’t work and they were no help

8

Sheri

Sep 1, 2023

·

Stayed 1 night

Shaniqua at the front desk was awesome!

8

Susan

Aug 28, 2023

·

Stayed 8 nights

Housekeeping staff were excellent .. very kind helpful and friendly ……and the young lady at the front desk on evening shift was very friendly and helpful to everyone ….

10

Joseph

Nov 25, 2025

·

Stayed 2 nights

Great room...Great customer service...checking in was very nice and the night attendant was very helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient to the thruway and within walking distance of various dining options for many, but some felt the area was industrial, unappealing, or unsafe.

Related guest reviews

10

Kathleen

Nov 13, 2023

·

Stayed 1 night

Great location, reasonably priced, comfortable and clean.

4

Jennifer

Oct 16, 2024

·

Stayed 2 nights

I don't care for the busy industrial area of Utica. This was a redone motel and didn’t feel super safe. We did not have issues, but I prefer a less industrial place to stay.

10

Henry

Jan 30, 2025

·

Stayed 2 nights

Easy access to thruway, restaurants and exercise equipment on the premisis.. A little pricey, however.

8

Alan

Jul 17, 2025

·

Stayed 2 nights

Great location

10

James

Jun 25, 2023

·

Stayed 2 nights

Great location with reasonable prices close to downtown. Lots of dining options within walking distance. Rooms comfortable. Bathrooms a little small, but clean and up to date. Staff friendly and accommodating.

8

Chimene

Jul 5, 2024

·

Stayed 3 nights

I liked because it was around all different types of food

10

grace C

Jun 19, 2023

·

Stayed 4 nights

Clean, quiet, comfortable. We felt very safe. We walked to nearby restaurants. Everyone was friendly.

8

Tamekia

Mar 23, 2025

·

Stayed 1 night

The location is good close to different varieties of restaurants

6

XIAOYI

Oct 4, 2025

·

Stayed 2 nights

A better version of motel. Not much nearby.

2

JoANNE

Sep 29, 2025

·

Stayed 1 night

Filthy area. Unsafe

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AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent: some guests liked the coffee, waffles, and basic variety, while others found items cold, limited, or poorly restocked and juices watery.

Related guest reviews

8

Craig

Oct 10, 2025

·

Stayed 1 night

Rooms was nice relative to the overall hotel aesthetics. Breakfast was not very good, but coffee was.

8

Bethany

Jul 24, 2025

·

Stayed 1 night

Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.

6

Joseph or Vickie

Oct 5, 2025

·

Stayed 1 night

Bathroom floor was dirty. Top blanket was dirty. Breakfast was lacking, watery juices and coffee.

10

Steven

Jan 5, 2025

·

Stayed 2 nights

Clean ,quite and free breafest was very nice

10

Alexa

Aug 22, 2024

·

Stayed 1 night

We’d recommend this stay! It’s pricey (as are the other hotels in the area), but includes breakfast and is a good spot when passing through for the night. Staff was very friendly!

10

Candace

Jul 15, 2024

·

Stayed 2 nights

We went in for the Boilermaker race. The staff was very pleasant, explained amenities and asked if we needed any info about the area. The rooms are somewhat outdated. The towels were very scratchy. The shampoo and conditioner were very good. Breakfast was a good mix and those waffles are totally the best! All in all, pleasant stay.

6

John

May 22, 2023

·

Stayed 2 nights

The free in the Free breakfast was the only positive aspect to the latter. The food was disappointing.

6

Stuart

Oct 1, 2023

·

Stayed 2 nights

The hotel is a bit tired in need of an update. The strips on the magnetic key cards are affected by keeping them next to the magnetic field on an iPhone, which is annoying. The breakfast area was well stocked and kept clean by attentive staff.

10

Alexina

May 31, 2025

·

Stayed 2 nights

I must say upon arrival a wonderful lady at the desk named Shaniqua was very pleasant and helpful I had a long travel and I wasn’t expecting such a vibrant personality it was really nice to have that experience. The room was perfect very clean and comfortable everything was in top condition even my freezer to keep my frosty from Wendy’s frozen which saved me for that late night sweet treat 😉 not to mention the free breakfast and coffee which also helped save me a couple bucks btw the coffee was delicious but the eggs and bagel was my go to 🥰 they had other choices though like cereal and oatmeal ❤️. I had a good stay here the vibes was just right for me I’ll be booking with best western in the future .

8

SUSAN I

Oct 14, 2023

·

Stayed 1 night

The continental breakfast was not that good Not much variety and orange juice was dreadful. Stop using city water to make the juice.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$118
February	$118
March	$119
April	$118
May	$141
June	$127
July	$138
August	$142
September	$144
October	$141
November	$129
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $170	16 $122	17 $180	18 $274	19 $284
20 $131	21 $122	22 $127	23 $133	24 $131	25 $181	26 $219
27 $122	28 $122	29 $133	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $207	3 $178
4 $131	5 $131	6 $131	7 $131	8 $131	9 $167	10 $167
11 $131	12 $131	13 $122	14 $131	15 $122	16 $167	17 $170
18 $133	19 $131	20 $137	21 $136	22 $133	23 $159	24 $131
25 $131	26 $133	27 $133	28 $122	29 $133	30 $140	31 $140

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Executive Studio, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Kitchenette (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Gateway Adirondack Inn

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Prices for upcoming dates