DoubleTree by Hilton Utica
Amenities
Laundry service
Elevator / Lift
Business Center
Multilingual Staff
Meeting Rooms
Ballroom
Property description
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional features at this hotel include a ballroom and a vending machin...
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Guest reviews
8.6
Fabulous
Based on 1,000 verified reviews
Who stays here?
Business
14%
Couple
32%
Family
29%
Group
8%
Solo
14%
What guests think
AI-generated summary based on recent guest reviews
At DoubleTree by Hilton Utica, travelers repeatedly praise the grand historic building, friendly staff, and generally spacious, comfortable rooms, while noting some drawbacks like inconsistent housekeeping, occasional HVAC or Wi‑Fi issues, dated elevators, and uneven breakfast service.
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6
Jennifer
5 days ago
·
Stayed 2 nights
They are clearly understaffed because there was no housekeeping while we were there and trash cans were overflowing in common areas. There was no hand soap in either of our two rooms and a request for linens never materialized.
They are clearly understaffed because there was no housekeeping while we were there and trash cans were overflowing in common areas. There was no hand soap in either of our two rooms and a request for linens never materialized.
10
Maria
last week
·
Stayed 1 night
I had a very nice room. It was very clean and the amenities were great. We had a great stay.
I had a very nice room. It was very clean and the amenities were great. We had a great stay.
8
MARY E
4 weeks ago
·
Stayed 1 night
Very nice staff, room was clean, very spacious, and comfortable. The soft surfaces, carpet, upholstery, wallpaper, could use updating for the price.
Very nice staff, room was clean, very spacious, and comfortable. The soft surfaces, carpet, upholstery, wallpaper, could use updating for the price.
4
Erinn
Apr 22, 2026
·
Stayed 2 nights
Hotel is beautiful and clean. We booked a spacious corner room with 2 queen beds for 2 adults, a teenager & pre-teen. We requested a roll away bed as well. Upon arriving we were told the room we booked was not available and that they would put us in a regular room with a king bed and pull out sofa bed. The concierge said that since we booked through a third party site our room was not guaranteed and that often these sites book rooms they don’t even have. With no options we took the room (we had just driven 9 hours) and requested the roll away bed. They said they hoped one was available, thankfully it was. We spent 2 nights in a small room with our daughters bed in front of the door to the room as there was no place else to put it. Cramped doesn't even describe it. Additionally, there was never anyone at the front desk, you had to just stand there and wait for them to come out from the back area. We experienced this when needed sheets and pillows for the pull out sofa and additional towels since the room was only stocked for 3 people as well as when we checked out. With regards to amenities we didn’t use them but noticed that their on site restaurant is only open Monday through Friday, looks like the bar portion was open though. No cookies, seems silly but Doubletree is known for this and we have always been excitedly provided them by the concierge when staying at other Doubletree locations. I don’t care about the cookies I think this just speaks to this locations vibe.
Hotel is beautiful and clean. We booked a spacious corner room with 2 queen beds for 2 adults, a teenager & pre-teen. We requested a roll away bed as well. Upon arriving we were told the room we booked was not available and that they would put us in a regular room with a king bed and pull out sofa bed. The concierge said that since we booked through a third party site our room was not guaranteed and that often these sites book rooms they don’t even have. With no options we took the room (we had just driven 9 hours) and requested the roll away bed. They said they hoped one was available, thankfully it was. We spent 2 nights in a small room with our daughters bed in front of the door to the room as there was no place else to put it. Cramped doesn't even describe it. Additionally, there was never anyone at the front desk, you had to just stand there and wait for them to come out from the back area. We experienced this when needed sheets and pillows for the pull out sofa and additional towels since the room was only stocked for 3 people as well as when we checked out. With regards to amenities we didn’t use them but noticed that their on site restaurant is only open Monday through Friday, looks like the bar portion was open though. No cookies, seems silly but Doubletree is known for this and we have always been excitedly provided them by the concierge when staying at other Doubletree locations. I don’t care about the cookies I think this just speaks to this locations vibe.
4
mark
Feb 28, 2026
·
Stayed 2 nights
Cut my foot on raised tile in bathroom floor. I mentioned it to front desk, they said they will report it to maintenance. Room 711.
Cut my foot on raised tile in bathroom floor. I mentioned it to front desk, they said they will report it to maintenance. Room 711.
102 Lafayette Street, Utica, New York, United States of America
Location
With a stay at DoubleTree by Hilton Utica, you'll be centrally located in Utica, within a 10-minute walk of Utica Memorial Auditorium and Stanley Theater. This luxury hotel is 0.5 mi (0.8 km) from Utica Children's Museum and 0.7 mi (1.2 km) from Saranac Brewery.
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