Salem Waterfront Hotel & Suites

Expensive for an ok hotel. For a few dollars more the Hilton offers much more and a nicer hotel. Staff doesnt even acknowledge you and not that friendly

I come to town often to enjoy Salem’s stores, restaurants, and events. This place is truly my happy place, and I’ve enjoyed the couple of times I’ve been able to stay. It’s clean, safe, and close to everything!

Location cannot be beat, a lot of Salem sights are a walkable distance from this hotel. Staff was very friendly and we had no issues with them. The hotel's "recent" renovations look nice but it's obvious that cheaper quality was chosen instead of splurging. The floors in the room were stuck down vinyl that is popping and peeling. The cabinet in the room housing the fridge and microwave continually popped all day and night. The bedframe is nice, but the mattress was cheap and uncomfortable. Springs poking, sagging and the like made it a long and uncomfortable week when it was supposed to be a relaxing getaway. Even in the off season it felt overpriced at the end of our stay.

Disappointed in what we got for the amount we paid. At first glance things seem great but the details are lacking. Parking was full when we checked in, had to circle several times and finally went in and asked before we were then told it was OK to move a cone blocking a space to park. Would have been nice to know up front. We also asked the front desk to address the noise in the room from the AC/hearing unit and they did not. It was off but still making loud noise like a white noise sound machine would. Other details also overlooked, like the bed frame sticking out pass the mattress, you hit your legs on it getting out of bed and the shampoo/body wash bottles that are fixed on the shower wall were put at the most narrow point instead of the back wall so we kept hitting elbows on it. The pool could use a cleaning. The highlight here is that it was clean and there was adequate hit water but if we come back to town we'll stay somewhere esle.

Spotless, excellent & friendly staff, spacious comfortable room. Definitely would book again.