Is parking available at the property?

Free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:30 PM. Early check-in and late check-out are available for a fee of $10, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of $40 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so guests are encouraged to inquire directly for detailed information.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Santo Domingo, within a 5-minute drive of Malecon and Sambil Santo Domingo. It is approximately 0.1 km from Calle El Conde and Casino Colonial, and about 27.2 km from Las Americas International Airport.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Up to 9 children can stay free when occupying the parent or guardian's room, using existing bedding.

Boutique Hotel Palacio Santo Domingo

Average nightly price at Boutique Hotel Palacio by month, last 12 months (USD)
Month	Average price
January	$76
February	$76
March	$77
April	$75
May	$73
June	$62
July	$68
August	$69
September	$64
October	$69
November	$81
December	$75

What guests think

At Boutique Hotel Palacio, travellers highlight its historic charm and central Colonial Zone location, with friendly staff, walkable sights, and the convenience of on-site parking making it an appealing base for exploring Santo Domingo.

Rooms range from spacious suites to small or dated spaces, and several reviews note aging maintenance, humidity or mold odours, inconsistent hot water and air conditioning, spotty in-room Wi-Fi, and occasional street or equipment noise. Facilities such as the pool, courtyards and parking are appreciated, but multiple guests mention areas needing cleaning or refurbishment, and report the gym, spa or steam room closed or not functioning. Breakfast reviews are mixed, ranging from generous and tasty to limited or occasionally unavailable, with a recent switch from buffet to vouchers noted. Expect a characterful, central stay with uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the courtyard pool and on-site parking, but several report areas needing cleaning or refurbishment. Multiple reviews note the gym, steam or spa facilities closed or not working, and parking can be tight.

Related guest reviews

8

Larry

Sep 3, 2025

·

Stayed 4 nights

Great old building that needs some love. All the outdoor areas need the floors cleaned and sealed new umbrellas installed and the pool area needs to be finished and spa repaired. My room was great loved it but the spa tub drain didn’t work and the on in the sink didn’t work either small leak in the toilet area. But I would stay again. The senior king suite is great. Just needs some love

8

Gretchen Flores

Jul 7, 2025

·

Stayed 4 nights

Great experience with Hotel staff; very friendly. Continental breakfast was included with hotel fare and food quality was good. Nevertheless, pool area needs to improve the cleanliness. However, will definitely stay again ;)

10

Salvatore

Jun 19, 2025

·

Stayed 3 nights

Great location and indoor gated parking, is walking distance to restaurants. Older hotel but has its charm.

10

Jimmy

Aug 11, 2025

·

Stayed 3 nights

The beds are very comfortable. The free breakfast option in the courtyard was fantastic. The pool was very refreshing. Private oasis in town.

10

juan

Nov 21, 2024

·

Stayed 1 night

The only hotel with a parking garage for free plus a real breakfast. The courtyard is great and the street is quiet. Loved it!

6

Rember

Oct 17, 2024

·

Stayed 2 nights

Me hospedé aquí porque ofrecen piscina, pero la piscina está inhabilitada. Pude pagar menos en otro hotel.

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8

JAVIER

Oct 7, 2025

·

Stayed 1 night

Nice hotel located on the center of the zona colonial. The staff was gentle and helpful at anytime. The parking lot is small and was a little hard to park.

8

Carlixta

Mar 18, 2025

·

Stayed 1 night

I love that the property was very nice and close to the center on the zona colonial. The staff was very friendly. The pool was very clean and accessible. I will definitely consider to stay here again

10

David

Sep 14, 2025

·

Stayed 3 nights

Very good location and the staff is very friendly and helpful. The property has a beautiful, old world colonial style. My main disappointment is they advertised having a gym and a steam room, but both are closed indefinitely so the hotel Polacio SHOULD make this known to all potential guests before booking. I always look for hotels with some kind of gym facility, so their blatant dishonesty was not appreciated. Overall it has a really nice old world charm, central location and friendly staff and so I do recommend it.

6

Omid

Jan 25, 2025

·

Stayed 2 nights

Central location, poor WiFi. And please don’t try their fitness centre. Wonder if it was ever used?

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Cleanliness

Feedback is mixed: many mention clean rooms and tidy common areas, while multiple reviews cite mold or humidity smells, pests, dusty or worn fixtures, and inconsistent towel supply or pool cleanliness.

Related guest reviews

4

Esmeralda

Jul 29, 2024

·

Stayed 2 nights

En el baño salieron tres pequeñas cucarachitas, instalaciones oxidadas en el baño como en el cuarto, la luz principal no funcionaba, lámparas sucias

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6

Patricia

Aug 1, 2024

·

Stayed 3 nights

The hotel was quaint but rooms need to be better cleaned. The pool area needs to be completely updated. The breakfast buffet was always running out of food even going earlier on- staffing in the restaurant not friendly and seemed bother if you ask for something

8

Paul

Oct 21, 2024

·

Stayed 1 night

I was before but now is no to clean

10

napoleon

Nov 5, 2025

·

Stayed 1 night

Great location, clean room

6

Cristina

Oct 29, 2024

·

Stayed 3 nights

Instalaciones viejas, poco cuidadas. Encontré dos arañas en la habitacion

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6

Jean Luc

Mar 13, 2024

·

Stayed 1 night

Cet hotel est très bien situé, avec possibilité de parking, et l'ambiance et le look général est sympatique. En revanche l'hotel en lui même aurait besoin de remise à niveau importante : tout est usé à l'extrème, et ce n'est pas d'une propreté exemplaire. Le personnel n'est pas tdes plus avenants et le petit déjeuner est très moyen. Je n'y retournerai pas , même si sa situation et son rapport qualité/prix est quand même bon.

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8

marie helene

Oct 24, 2024

·

Stayed 1 night

Hotel sympa, dans un style cilonial espagnol trés homogène et de trés bon gout. Mais il vieillit et meriterait que soient repeintes ses parties communes et surtout les cours où apparaissent beaucoup trop de traces de moisissures. Lecrapport qualité prixvreste excellent

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6

Victor

Sep 7, 2025

·

Stayed 1 night

The location is perfect for walk in the colonial city but the hotel need more improvements the rooms have lot humidity you can smell the moisture, olso bed are uncomfortable definitely need improvement

10

Derek

Nov 13, 2025

·

Stayed 1 night

Clean room and pleasant welcome

4

moises

Mar 15, 2024

·

Stayed 4 nights

We have stayed in this hotel multiple times and every time it gets worse. This will be the last time we stay here as the experience is not worth it. Poor Room Cleanliness, no hot water and Tons of mosquitos.

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Rooms

Rooms vary widely—from spacious, comfortable suites with historic decor to small or dated spaces—with recurring issues like inconsistent hot water or air conditioning, spotty in-room Wi-Fi, and occasional street or equipment noise.

Related guest reviews

8

Karl

Feb 11, 2024

·

Stayed 3 nights

I frequent this hotel a lot in the pass years and I like over looking the courtyard. This visit I had a back superior king room. Very large room with a small television far away from the bed. Not ideal.

8

Gianni

Sep 11, 2025

·

Stayed 1 night

The room I was given was not the newest. Room and hotel could do with some renovation work. But good stay and value for money.

8

Niurka

Mar 14, 2025

·

Stayed 2 nights

When we first arrived we weren’t very impressed with the location but we then realized that we were actually very close to everything. There is a National supermarket right up the road that we went to several times. We walked everywhere throughout the colonial area. While there are many modern looking hotels here this was not one of them and I really liked that. It kept the essence of Spanish colonialism with heavy wooden doors, balconies, old art work and a beautiful atrium in the middle of the property. The beds are very clean however, the property could use some good upgrades such as in the bathrooms. Overall my experience was good.

10

merideth

Feb 15, 2026

·

Stayed 3 nights

We loved this hotel. The staff was great especially Jose. We had the suite with outdoor patio and it was very spacious. The location was close to everything and there is so much history in the old town. Definitely would recommend this hotel!

10

Jimmy

Aug 11, 2025

·

Stayed 3 nights

The rooms and bed are very comfortable. The staff is extremely friendly. They make you feel right at home. As a repeat customer I look forward to their wonderful hospitality.

6

Terrance

Jun 7, 2024

·

Stayed 1 night

AC was not cooling room properly. It’s an older AC Duct system.

6

Victor

Sep 7, 2025

·

Stayed 1 night

The location is perfect for walk in the colonial city but the hotel need more improvements the rooms have lot humidity you can smell the moisture, olso bed are uncomfortable definitely need improvement

8

Jean claude

Nov 13, 2025

·

Stayed 1 night

Cet hôtel nous été recommandé par un ami, Pas du tout contente. La chambre est minuscule,la fenêtre pour aérér a été condamnée, le lit fait 1m40…chose positive: personnel très gentil

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10

Elizabeth

Feb 26, 2025

·

Stayed 3 nights

Really pleasant hotel in the middle of the historic center. Our room faced the street but was very quiet and peaceful. Lots of small common spaces to hang out indoors and outdoors.

2

ines

May 10, 2025

·

Stayed 1 night

No air conditioning. I booked 2 rooms, we were switched to 3 different rooms in hopes that the air conditioner was working. It was a warm evening that made for an uncomfortable stay so we left to another hotel.

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Service

Service is generally friendly, helpful and accommodating, with staff frequently praised by name, though a few guests reported unfriendly interactions or poor communication about facility availability.

Related guest reviews

4

Terence

Sep 1, 2025

·

Stayed 2 nights

The property was old and running toilet and pool was very old and needed a cleaning. Luis the bellhop asked me for money as i walked out of the hotel on the street, he was acting as security for the parking garage. I found this to be rude and lack of training. In all my years this was a first and i will not be staying here again.

10

Angel Eugenio De León

Jul 20, 2025

·

Stayed 3 nights

Services was amazing. Staff was kind and always there to help.

10

merideth

Feb 15, 2026

·

Stayed 3 nights

We loved this hotel. The staff was great especially Jose. We had the suite with outdoor patio and it was very spacious. The location was close to everything and there is so much history in the old town. Definitely would recommend this hotel!

10

chet

Jan 27, 2025

·

Stayed 3 nights

I always stay here when I come to Santo Domingo. It's very convenient, the customer service is great and they treat you like family. I left my phone and they did everything they could to get my phone back to the States!

4

Juan c

Feb 28, 2024

·

Stayed 1 night

People are not really friendly be sure it’s you make a reservation be prepared for everything. We stay 3 people in my room I have to pay $40 a day for the 3 person . . But when I request an extra soap they want to charge me $5 dólar for a soap and they breakfast are nothing fresh . And people are not really friendly

10

Jimmy

Aug 11, 2025

·

Stayed 3 nights

The rooms and bed are very comfortable. The staff is extremely friendly. They make you feel right at home. As a repeat customer I look forward to their wonderful hospitality.

10

James Rubel

Jun 4, 2023

·

Stayed 10 nights

The staff are amazing 🙌🙌

10

Jimmy

Aug 16, 2025

·

Stayed 1 night

Excellent customer service

8

David

Dec 28, 2023

·

I've been staying at the Palacio for many years. I have mixed feelings. Everything is hit or miss, some very good, and some not good at all -- from facilities maintenance, to facilities cleanliness, to the staff's attitudes and attentiveness. You can experience the full gamut during the same stay. I will stay here again, because of the good aspects. But this hotel could be so much more and better than it is with more consistent management.

10

Bill

Feb 18, 2026

·

Stayed 5 nights

Charming place in the colonial zone. The staff was awesome! Always an English speaking person at the front desk....all the staff were over the top helpfull. I can't say enough!

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Location

Consistently praised central Colonial Zone location that’s walkable to restaurants, shops and sights; several guests felt safe. A few noted street noise or a dirty pedestrian area nearby.

Related guest reviews

10

Pierre

Jan 26, 2025

·

Stayed 2 nights

Close to calle conde

10

merideth

Feb 15, 2026

·

Stayed 3 nights

We loved this hotel. The staff was great especially Jose. We had the suite with outdoor patio and it was very spacious. The location was close to everything and there is so much history in the old town. Definitely would recommend this hotel!

10

Stanley

May 23, 2023

·

Stayed 2 nights

Very nice property in excellent location. Can walk to everything and Uber to beach if needed.

10

Teena

May 20, 2025

·

Stayed 1 night

The concierge was helpful. Great location. Walking distance to many shops, historical sights, and eating establishments.

10

Jayson

Aug 11, 2025

·

Stayed 3 nights

Wow. I'm ending a 4 day trip to Santo Domingo and it was amazing! This hotel is in the center of everything and walking distance to everything in the heart of Santo Domingo. The hotek and the area is very safe. The staff is very friendly and the hotel is very clean. I had room service everyday with fresh clean sheets and towels. I had a wonderful experience here and the next time I visit I will definitely be staying here.

10

Marissa

Jan 11, 2024

·

We will definitely be staying here again when in Santo Domingo! Great location!

8

Michael

Jan 8, 2026

·

Stayed 6 nights

Deceiving hotel. Small on the outside, huge inside. Great breakfast includes is more than continental. Above all, great location!

10

Angela

Oct 7, 2025

·

Stayed 2 nights

Great experiential location to immerse in Colonial Zone in Santo Domingo! Close and convenient and safe!

10

Bruce

Feb 19, 2024

·

Stayed 4 nights

Great location in the Colonial Zone. Well-maintained property. Large and comfortable room. Enjoyed breakfasts. Appreciated on-site parking. Easily walkable to sites, dining, and shopping.

8

Erick

Mar 23, 2025

·

Stayed 4 nights

Location is excellent however, the pedestrian street is dirty and somewhat raunchy.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly included and often described as good, but multiple reviews found it basic, limited, or occasionally unavailable; some mention a change from buffet to a voucher system.

Related guest reviews

6

Patricia

Aug 1, 2024

·

Stayed 3 nights

The hotel was quaint but rooms need to be better cleaned. The pool area needs to be completely updated. The breakfast buffet was always running out of food even going earlier on- staffing in the restaurant not friendly and seemed bother if you ask for something

8

Francisco

Aug 8, 2025

·

Stayed 2 nights

Café da manhã muito fraco!

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6

Doreen

Feb 22, 2024

·

Stayed 2 nights

Hotel is in a great location. And the hotel is old with great architecture. Service was good. The front desk staff were very helpful. pool area looks shabby. The breakfast was pretty basic. We had no wifi for almost 8 hours. That was tough. It’s hard to get towels. I might stay there again.

10

Jimmy

Aug 11, 2025

·

Stayed 3 nights

The beds are very comfortable. The free breakfast option in the courtyard was fantastic. The pool was very refreshing. Private oasis in town.

8

alessandro

Nov 19, 2024

·

Stayed 3 nights

Lugar incrível e cheio de história Localização perfeita para quem quer conhecer a região a pé Chuveiro péssimo Cama maravilhosa Cafe da manhã razoável

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10

Guy

Nov 1, 2024

·

Stayed 3 nights

We had a very pleasant mid-week stay. Excellent breakfasts, quiet and tasteful atmosphere. Don't miss the rooftop pool and library. Everyone from the manger to the service people were friendly and responsive. Our only complaint was spotty wi-fi service in our room.

8

Michael

Jan 8, 2026

·

Stayed 6 nights

Deceiving hotel. Small on the outside, huge inside. Great breakfast includes is more than continental. Above all, great location!

10

Minerva

Mar 4, 2023

·

Stayed 1 night

The location was perfect to walk to museums and change office. The customer service was great. The breakfast has a nice variety (eggs, fruits, breads, jams, juices, coffee, cheese, cake…).

6

Rafael

Jun 2, 2025

·

Stayed 4 nights

No breakfast for 2 days in a row

10

Emil

Aug 11, 2025

·

Stayed 3 nights

Hotel Palacio, as usual, was great. It’s one of my favorite hotels in Santo Domingo. I really recommend it. What I didn’t like was the new breakfast system. It was to be a buffet. Now they have a system in which the give guests a voucher they can use for breakfast. I dislike this method. Other than that, the hotel is amazing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $98	2 $98	3 $87	4 $88	5 $87	6 $90	7 $87
8 $87	9 $90	10 $87	11 $89	12 $87	13 $87	14 $87
15 $87	16 $87	17 $90	18 $90	19 $91	20 $87	21 $87
22 $91	23 $91	24 $91	25 $88	26 $91	27 $95	28 $95
29 $92	30 $98

Boutique Hotel Palacio

Prices for Boutique Hotel Palacio

Monthly average prices

About this property

Location

Room options

Superior King Plus 1

Senior Suite, 1 King Bed

Superior Room, 1 King Bed

Executive Suite, 1 King Bed, Jetted Tub

Room, Smoking

Basic Single Room

Deluxe Room, Jetted Tub and Private Terrace

Comfort Room, 2 Queen Beds

Classic Room, 1 Queen Bed

Junior Suite

Guest reviews of Boutique Hotel Palacio

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Boutique Hotel Palacio

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $83	24 $82
25 $79	26 $85	27 $79	28 $79	29 $88	30 $97	31 $98