Name: Bannatyne Hotel Durham
Address: Eden Terrace, Belmont, Durham, England, United Kingdom, Durham, Durham, GB
Price range: US$72–US$244 per night
Rating: 8.13

What guests think

At Bannatyne Hotel Durham, travellers often find friendly staff, clean and comfortable rooms, and handy parking near the A1M, but overall the experience is simple and budget-style rather than full-service.

Rooms are generally spacious with comfortable beds, but several reviews cite tired decor, temperature control limitations without air conditioning, and traffic or guest noise depending on room position. Gym, pool and breakfast sit in the adjacent health club across the car park; access fees often apply when booked via third parties, and food is often described as basic or limited. Expect a straightforward stay with warm service and trade-offs around amenities and on-site dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym, pool and cafe are in the adjacent health club across the car park; a £15 access fee often applies when not booking direct. Parking is easy.

Related guest reviews

6

Nathan

20 Feb 2025

·

Stayed 2 nights

Hotel was okay itself, the spa may as well be completely separate business. 1 mins walk from hotel. Lots of paperwork to do on computer if you want to utilise day pass of spa facilities at £15 a go. Facilities were okay. Breakfast and cafe wasn’t great in truth. Close by was a Dunelm cafe much better.

6

Andrew

12 Jul 2025

·

Stayed 2 nights

The hotel is a touch worn down. I booked mainly to use the Gym. If you book through a 3rd party there is a charge of £15 per session to use the gym. A small charge would be acceptable but that’s ridiculous.

8

jason

18 Jun 2024

·

Stayed 1 night

Clean hotel, food is off site next door in health club limited choice but ok

8

Rebecca

20 Jun 2023

·

Stayed 1 night

Convenient location few mins drive from centre of Durham. Good parking. Clean. Good value. Gym/spa access an additional cost if not booked directly with Bannatyne.

10

Derek

26 Sept 2024

·

Stayed 1 night

We were overnighting in Durham for a university Open Day and the Bannatyne was easy to find, plenty of off street parking and a stream of Uber drivers available within minutes. The hotel was modern and well maintained. Good bed and shower. Excellent breakfast. A good choice.

6

Ian James

12 Jun 2025

·

Stayed 2 nights

Hotel presentation did not live up to expectations comparing website vs reality, no mention of charges for the gym, until you receive the confirmation email

10

Virginia

24 May 2025

·

Stayed 4 nights

A very comfortable, clean, and quiet room.Staff brilliant. Plenty of car parking. Our only suggestion would be to review the breakfast arrangements - for example - a buffet breakfast in the hotel rather than the current system at the adjacent spa.

8

Mayra

9 Apr 2025

·

Stayed 2 nights

Not impressed. It is very misleading that they charge an extra fee per day to use the health club facilities, but the hotel picture is of the pool! They want you to book direct by all means. I did not notice the surcharge coming up in the description as you have to scroll all the way down to see it. Room was OK, both shower and sink starting to clog. Staff at the entrance was not friendly at all, she said they have nothing to do with the pictures Hotels.com choose to promote the hotel. Not a full restaurant on-site, if you want to use the cafe you need to go to the health club which is a different building and they make you sign in to enter. Will not be coming here again. It is a pity as the Darlington branch is beautiful, staff is super friendly but this one misses the mark.

8

Tom

8 Jun 2025

·

Stayed 1 night

Good hotel,just very disappointed in terms of having to pay an additional £15 to use the gym facilities as when I booked it I always use the gym included filter for my bookings,not sure who’s at fault here the hotel or hotels.com,the hotel told me it was because I didn’t book directly with them ☹️☹️☹️

6

Paul

7 Aug 2025

·

Stayed 1 night

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site. The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average. Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com

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Cleanliness

Many guests found rooms clean and beds fresh, but several reported stains, lingering odours or hair in bathrooms, plus occasional missed replenishment or servicing.

Related guest reviews

8

Kerry

12 Jul 2025

·

Stayed 1 night

Pleasant one night stay in the area seeing friends. Hotel nice clean and comfortable bed

6

Susan

24 Jul 2025

·

Stayed 2 nights

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.

6

Daniel

17 May 2023

·

Stayed 1 night

the room was very basic, akin to a travel lodge and unfortunately found hairs on my duvet. the service was friendly.

4

Mr M A

2 Jul 2024

·

Stayed 1 night

Stayed here for 1 night. ROOM 20 Shower room door didn't open so you just mannaged to get through. Extractor fan in the shower room made a loud buzzing noise when automatically activated, which disrupted our sleep. Reported these faults to reception desk. Room was very tired, carpets very flat and stained. For the price we paid i expected alot better.

4

Neil

16 Aug 2025

·

Stayed 1 night

Vomit stains on the carpets. Hadn't been cleaned up properly.

8

Jennifer

19 Jun 2025

·

Stayed 1 night

Nice, clean room with everything that we needed

8

Anthony

20 Jun 2025

·

Stayed 1 night

Not too far from the city centre. Friendly staff, decent room, clean, absolutely fine for a budget hotel.

6

Laurie

17 Jun 2024

·

Stayed 1 night

When we walked into the room we were greeted by this overwhelming moldy smell. We opened the windows and turned on the heat and tried to air out the room. There was hair in the shower and the flat surfaces were dirty. The bed was comfortable. There was not a microwave or fridge but they had conditioner for my hair :). The "restaurant" is just a place they heat up frozen food. We did not enjoy our meal. The staff was very nice.

6

Andrew

14 Jul 2025

·

Stayed 1 night

No sign showing where reception is. Smell of drains in room. Toilet flush not very effective. Untidy wires hanging from tv.

6

Gareth

11 Mar 2025

·

Stayed 1 night

The staff were excellent. Really friendly and professional. However, after booking, you find out the gym is an extra £15; per visit! Had a filthy hand towel in my room. The tap came off the sink and the toilet didn’t really flush. Mixed bag.

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Rooms

Rooms are generally spacious with comfortable beds and basic decor. Lack of air conditioning and some traffic or internal noise affect certain rooms; a few reported doubles as two singles pushed together.

Related guest reviews

6

Susan

24 Jul 2025

·

Stayed 2 nights

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.

6

Clare

17 Aug 2025

·

Stayed 1 night

Comfortable bed, decent size room but for the price it feels very tired , a bit worn as a hotel , tea and coffee provided but again for the price it is missing some finer details, better room decor, need biscuits with drinks . And maybe bottled water? , just a bit basic and defo not worth the price unfortunately.

8

Jason

14 Oct 2024

·

Stayed 2 nights

Room good size bed bit soft. Light position all wrong bed side light directly above your head frlt like being interrogated.

4

Alane Vicki

3 Aug 2025

·

Stayed 2 nights

Hotel sited in a retail park. Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail. Food options poor, dining room in another building. Poor value for money. Wouldn’t stay at a Bannatyne’s again. Disappointing for my partner’s birthday weekend.

8

Fiona

1 Jul 2024

·

Stayed 1 night

Convenient and 24 hour check in which was great for my late arrival. Rooms are basic but clean however it was cold with no obvious temperature control. Elemis toiletries in the room which is also a bonus.

10

kirstin

11 Apr 2024

·

Stayed 1 night

First stay here was great. The receptionist was fantastic and very helpful. Second stay which was most recent wasn’t the best. If you get put in room 48, asked to me moved!! The A1M runs at the back of the room so when you are trying to sleep you are kept awake by HGVs that shake the room. Gym at Heath club is great and the food in the cafe is good

10

Mary A

12 Jan 2025

·

Stayed 3 nights

Bathroom sounds travel throughout from other rooms.

6

John

17 Mar 2024

·

Stayed 1 night

At first it was ok, nice build, area and staff friendly. That’s where it stopped, toilet roll wrapped around shower vent. Stain on carpet that looked like blood. Worst part… we paid for deluxe double and it was 2 singles pushed together… so had to push beds back together a couple of times.

8

Steve

2 Oct 2025

·

Stayed 1 night

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.

6

Craig

5 May 2025

·

Stayed 1 night

A little run down, dated. Double bed was two singles pushed together and you could feel it. Windows only opened a couple of inches and it was a warm night, no ac or fan. Cars racing on streets outside so not quiet. Ok at a push but unlikely to return

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Service

Service is frequently praised as friendly and welcoming, especially at reception. However, follow-up on reported issues can be inconsistent.

Related guest reviews

10

Gordon

3 Mar 2024

·

Stayed 2 nights

Brilliant hotel with lovely friendly helpful staff

10

Gordon

4 Feb 2024

·

Stayed 2 nights

We love staying here its a great hotel and all staff are wonderful.

6

Martynas

2 Oct 2025

·

Stayed 3 nights

Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)

4

Steve

7 Feb 2025

·

Stayed 2 nights

Room was clean bed comfortable. Bathroom was terrible. Toilet wouldn't flush. Reported to reception immediately, told to push both buttons, this made it work, but obviously a known problem. Sink tap hjad no handle and was very loose in the sink. Reported on feedback form. Reception came to room at 1030pm when we were already in bed. We reported the problem the next morning, reception said it would be sorted or we would be moved to another room. On returning the evening reception did not know anything about it. Offered a room change, but as we had a long day we just put up with it as we needed to go out immediately. Very disappointed as we had paid £75 a night for a poor experience.

4

Claire

28 Sept 2024

·

Stayed 2 nights

The booking had been cancelled due to an error, but they were able to find a room. The hotel was fully booked, really noisy and insulation was poor. I was blocked in the car park by another resident and the staff were reluctant to help saying it may not be a resident. When i threatened to call the police, they checked and asked the resident to move the car. Given the parking was visible from the desk, i am surprised it was allowed.

10

Natalie

12 Oct 2025

·

Stayed 2 nights

Comfortable clean friendly. The reception staff were delightful and so very helpful

8

Mayra

9 Apr 2025

·

Stayed 2 nights

Not impressed. It is very misleading that they charge an extra fee per day to use the health club facilities, but the hotel picture is of the pool! They want you to book direct by all means. I did not notice the surcharge coming up in the description as you have to scroll all the way down to see it. Room was OK, both shower and sink starting to clog. Staff at the entrance was not friendly at all, she said they have nothing to do with the pictures Hotels.com choose to promote the hotel. Not a full restaurant on-site, if you want to use the cafe you need to go to the health club which is a different building and they make you sign in to enter. Will not be coming here again. It is a pity as the Darlington branch is beautiful, staff is super friendly but this one misses the mark.

8

Deborah

22 May 2023

·

Stayed 1 night

One of the friendliest hotels that I've ever stayed in. The reception staff are incredibly welcoming and very helpful. They are the reason why I would stay here again.

10

Christine

11 Jul 2023

·

Stayed 1 night

I have stayed before and always very pleasant- great sized rooms and very friendly and helpful staff. On my last stay I took poorly and was taken to hospital. The staff could not have been more helpful and understanding at a really difficult time. Many thanks. Highly recommend staying here. Massive thanks to the staff.

8

Jason

28 Apr 2024

·

Stayed 1 night

Hotel was ok, was about right for the price. A little noisy at night. Hotel staff were excellent. My partner left some belongings in the hotel room and the staff contacted us a few hours later after we checked out and we were able to collect. Thank you Colin and staff.

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Location

Convenient for Durham with quick access to the A1M and local buses, in a retail park setting. Traffic noise affects some rooms.

Related guest reviews

10

Dylan

25 May 2023

·

Stayed 1 night

Has everything you need, very clean and staff are friendly. It’s next to the motorway so it is a big noisy but didn’t affect our sleep

10

Mark

17 Aug 2023

·

Stayed 3 nights

Free car parking , lovely walk down to the great city (or a £2.00 bus if raining) friendly staff

6

Martin

22 Jul 2025

·

Stayed 2 nights

Very pleasant stay. Good location for Durham. Reasonably priced with the option of leisure facilities.

10

David

28 Apr 2024

·

Stayed 1 night

Ideal location for visiting Durham

8

Rebecca

20 Jun 2023

·

Stayed 1 night

Convenient location few mins drive from centre of Durham. Good parking. Clean. Good value. Gym/spa access an additional cost if not booked directly with Bannatyne.

10

kirstin

11 Apr 2024

·

Stayed 1 night

First stay here was great. The receptionist was fantastic and very helpful. Second stay which was most recent wasn’t the best. If you get put in room 48, asked to me moved!! The A1M runs at the back of the room so when you are trying to sleep you are kept awake by HGVs that shake the room. Gym at Heath club is great and the food in the cafe is good

10

Derek

26 Sept 2024

·

Stayed 1 night

We were overnighting in Durham for a university Open Day and the Bannatyne was easy to find, plenty of off street parking and a stream of Uber drivers available within minutes. The hotel was modern and well maintained. Good bed and shower. Excellent breakfast. A good choice.

6

Mark

4 Aug 2025

·

Stayed 3 nights

The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.

2

Antony

20 Nov 2023

·

Stayed 1 night

Arrived. Window broken, which was a known issue, but I was still allocated room. Advised receptionist who applied a "temp fix" Fix did not work. Insisted on being moved to another room. Close by a busy road, so very noisy. Avoid

8

Gareth

5 Oct 2024

·

Stayed 1 night

Lovely rooms in excellent decorative condition and friendly front desk staff. Quiet location but close to city. Downside is the dining option. The only walking distance option is the restaurant in the adjoining leisure centre. More cafe than restaurant and everything from the microwave. It was ok but no more than that. We would stay again but as the room was so lovely but eat elsewhere

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Dining

Breakfast and cafe service are in the health club next door. Feedback is mixed, with several calling it basic or limited while others found it acceptable.

Related guest reviews

6

Nathan

20 Feb 2025

·

Stayed 2 nights

Hotel was okay itself, the spa may as well be completely separate business. 1 mins walk from hotel. Lots of paperwork to do on computer if you want to utilise day pass of spa facilities at £15 a go. Facilities were okay. Breakfast and cafe wasn’t great in truth. Close by was a Dunelm cafe much better.

6

Francesco

27 Nov 2024

·

Stayed 3 nights

Very basic hotel, requiring refurbishment. The main problem: they offer brekfast using a Gym structure 50-100m away out of the parking. This structure is not suitable for food and the breakfast is very poor and NOT cheap. Apart from this, there is no agreement with the hotel and you have to sign a book each time you enter. Sure I'll NOT came back.

8

Lesley

29 Mar 2025

·

Stayed 1 night

Staff were very friendly and helpful. Breakfast in the health club was decent. No frills but basics done well.

8

Howard

28 Nov 2024

·

Stayed 1 night

Caught out by the fact that the spa was 100yds from the hotel. Very basic serivce and breakfast at the spa. No complaint given the price

8

Anthony

19 May 2025

·

Stayed 1 night

Simple overnight stay. Clean room. Breakfast is quite limited but fine. EV charging was excellent

6

Peter

11 Apr 2025

·

Stayed 4 nights

Very standard accommodation. Food in other building.

10

Virginia

24 May 2025

·

Stayed 4 nights

A very comfortable, clean, and quiet room.Staff brilliant. Plenty of car parking. Our only suggestion would be to review the breakfast arrangements - for example - a buffet breakfast in the hotel rather than the current system at the adjacent spa.

8

Steve

2 Oct 2025

·

Stayed 1 night

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.

8

Gareth

5 Oct 2024

·

Stayed 1 night

Lovely rooms in excellent decorative condition and friendly front desk staff. Quiet location but close to city. Downside is the dining option. The only walking distance option is the restaurant in the adjoining leisure centre. More cafe than restaurant and everything from the microwave. It was ok but no more than that. We would stay again but as the room was so lovely but eat elsewhere

8

Dale

22 Nov 2024

·

Stayed 2 nights

Two night stay rooms were very nice clean.food in the health spa wasn’t great so ate out rather than on site

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$70
February	US$88
March	US$82
April	US$81
May	US$89
June	US$97
July	US$125
August	US$90
September	US$106
October	US$90
November	US$91
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $135
6 $88	7 $87	8 $111	9 $112	10 $90	11 $105	12
13 $87	14 $101	15 $111	16 $111	17 $126	18	19 $171
20 $89	21 $112	22 $128	23 $131	24 $126	25 $244	26
27 $88	28 $102	29 $115	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $124	3 $120
4 $75	5 $83	6 $86	7 $89	8 $83	9 $124	10 $124
11 $72	12 $84	13 $91	14 $89	15 $85	16 $123	17 $121
18 $75	19 $85	20 $92	21 $90	22 $85	23 $126	24 $125
25 $73	26 $84	27 $89	28 $86	29 $84	30 $128	31 $124

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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