Name: Candlewood Suites Medford by IHG
Address: 3548 Heathrow Way, Medford, Oregon, United States of America, Medford, Oregon, US
Price range: US$82–US$143 per night
Rating: 8.88

What guests think

Across reviews, Candlewood Suites Medford by IHG is praised for its airport-side convenience, quiet atmosphere, consistently friendly service, clean and comfortable rooms with kitchenettes, and a generally reliable shuttle that makes early flights easy.

Many appreciate the park-and-fly option, pet-friendly policies, and a handy on-site snack pantry. Common drawbacks are the lack of free breakfast, limited nearby dining, and occasional maintenance or cleanliness issues such as worn fixtures, odors, or inconsistent housekeeping. Some guests note dated elements, limited USB charging, or noise near the laundry, and a few reported deposit or billing holds. Expect a practical, airport-convenient stay focused on self-catering and personable service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle and park-and-fly parking are frequently praised and helpful for early flights. The on-site snack pantry and pet-friendly setup are convenient, but there is no free breakfast and at least one guest noted no ice machines.

Related guest reviews

10

Cheryl

24 Jan 2025

·

Stayed 1 night

This was my second stay and it was just as good as last time. The staff are wonderful! It is super quiet, and the on site snack store is helpful for people arriving later in the evening.

10

Mary Eloise

10 Jun 2023

·

Stayed 1 night

Very nice beds in a great room. I was able to get an upgrade just for signing up for a membership. Too easy, well worth it. Expedia said breakfast would be provided, only if you made it yourself. Great kitchenette, fully equipped.

10

James

25 Jun 2023

·

Stayed 2 nights

I arrived at 12:30 AM made the call to the front desk and the car was there to pick me up in 5 minutes. My return to the airport at 4:30 am was as simple. The hotel staff is friendly and competent. Great place to stay.

10

Pamela

17 Apr 2024

·

Stayed 1 night

I loved having my own little studio apartment like room. Full fridge, very cute and had more amenities than i needed. 3:30 am shuttle to the airport was much appreciated!!

6

Leah

24 Sept 2025

·

Stayed 1 night

I chose this hotel because it was the least expensive with an airport shuttle. Hotel room was just OK. There were no places to charge your phone with a USB. No free breakfast. Too much money for a basic room.

10

J Jesus

19 May 2025

·

Stayed 1 night

I love staying here, specially when needing to leave my vehicle for trip reasons, they don’t charge much for parking!

10

Jorge

13 Sept 2025

·

Stayed 1 night

Great n comfortable just no ice machines 😔

10

Scott

25 Jul 2025

·

Stayed 1 night

Very nice place to stay. Clean room up to date staff was very helpful and friendly. Nice. To have a shuttle from parking lot to airport

10

Peggy

30 Apr 2025

·

Stayed 1 night

Always stay here the night before my flight. Shuttle to the airport is always reliable

10

Kathryn

29 Sept 2025

·

Stayed 1 night

Super welcoming to pets

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Cleanliness

Cleanliness is widely praised, with many reviews calling rooms spotless or very clean. A few report issues such as dog hair, odors, mold/bugs, or worn fixtures in bathrooms.

Related guest reviews

8

Janet

12 Aug 2025

·

Stayed 1 night

We came in very late on the flight and the front desk host. Daniel was very accommodating and came picked us up in the shuttle helped us with our bags and was excellent. The check-in was easy. We were able to park our car and fly and the cost was reasonable for the room. The only issue that we had was the room smelled bad. The only issue that we had was the room had a strong odor that could not be eliminated. I believe it was probably a room used by a construction worker long-term and smelled of a hard working man odor.

2

Yao

4 Nov 2023

·

Stayed 2 nights

I had an unpleasant stay as the room's toilet was filthy and the sofa bed was in an unacceptable condition for use. The only solutions proposed were to either resort to using a communal bathroom or to relocate to a much smaller room. The sole redeeming aspect was the staff's readiness to engage in conversation.

10

Eliza

22 May 2024

·

Stayed 1 night

Great stay. Only complaints were some dog hair on sheets, (not from our dog) and the coffee machine was broken. It was so late when we arrived we didn’t let the front know about the sheets and were in a rush to leave so didn’t have time to exchange the cofffee maker. Overall, great experiences at this location! It’s quiet, safe, and the staff and reception are fantastic. All previous stays are five stars and we frequently stay here exclusively because of the dependability of the clean rooms, spaciousness and super kind staff!

10

marie

9 Apr 2025

·

Stayed 1 night

Great place! Super clean and quiet and convenient.

8

Michael

18 Aug 2025

·

Stayed 1 night

This place is nice and clean. But it shows its age even the hotel is almost new. Crack on the bathroom sink.

10

Patricia

27 Aug 2024

·

Stayed 1 night

Clean, quiet room. Very comfortable

10

Michelle

9 Jun 2025

·

Stayed 1 night

Super friendly staff and very clean.

4

Glorizett

8 Jun 2024

·

Stayed 4 nights

Bugs and mold in the room.

10

Darleen

8 Jul 2025

·

Stayed 4 nights

Room was clean, staff was nice. Great amenities.

10

Kara

20 May 2025

·

Stayed 3 nights

It is super close to the airport. Room was roomy and the hotel staff was very friendly and the place was very clean. I would stay here again.

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Rooms

Rooms are comfortable, quiet, and feature kitchenettes with full-size fridges. Some mention dated elements, limited USB charging, small or fixed TVs, occasional odors or maintenance issues, and noise in rooms near the laundry.

Related guest reviews

10

Dennis

12 Mar 2025

·

Stayed 1 night

The room was spotless! Huge kitchenette complete with full size refrigerator and freezer. The room was pet friendly and the value was exceptional.

6

lucie

27 Jul 2025

·

Stayed 1 night

Noises next to laundry area otherwise it was fine.

10

Terri

20 Mar 2024

·

Stayed 1 night

Very nice place to stay. Clean and rooms were a nice size.

8

Michael

18 Aug 2025

·

Stayed 1 night

This place is nice and clean. But it shows its age even the hotel is almost new. Crack on the bathroom sink.

10

Charles

11 Jun 2023

·

Stayed 1 night

Great place for a stay! Quiet and functional! Full kitchen in my suite! Friendly staff!

10

Debra

29 Apr 2025

·

Stayed 1 night

If you're flying out of Medford OR airport, this is the perfect place to stay. The front desk employee was very helpful and efficient. The hotel is spotless. The room is perfect--full size fridge, microwave (and free bag of popcorn), everything I could want till my plane leaves tomorrow.

10

Rhonda L

1 Mar 2025

·

Stayed 2 nights

Great room with refrigerator and stove etc. clean. Very friendly hosts. Definitely will stay here again

8

Helen J

7 Jul 2025

·

Stayed 1 night

No rack or stand to place luggage to.open. Also no USB ports for charging phone.

10

Rebecca

18 Nov 2024

·

Stayed 1 night

Very comfortable beds and pillows...always a concern for me. Staff very helpful and courteous.

10

Gayle

30 Jul 2024

·

Stayed 1 night

Great and easy check in. Roomy comfortable room. TV a little small and unable to angle towards the bed. Nice hvac system

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly and helpful, with efficient check-ins and staff who assist with transport and special requests. Isolated complaints cite curt interactions or billing/hold issues.

Related guest reviews

10

Karl

28 Dec 2023

·

Stayed 1 night

I booked this stay as I had an early flight out the next morning. I was very impressed with how accommodating the staff were for all of my needs. The shuttle runs 24 hours and the late night staff had zero issues changing my departure time. I would stay here again based on the staff alone.

10

Hunter

23 Sept 2023

·

Stayed 1 night

We came in from a flight about 9:30 PM at RVIA, gave the front desk a call for a shuttle to bring us to the hotel, Lisa was the front desk employee of the night and picked us up in a Dodge Grand Caravan with hotel name on the side. She was super nice and bubbly and gave us some good tips and recommendations for our Oregon vacation. The hotel was just fine, no complaints and the staff the next morning to shuttle us to the car rental were also very kind and helpful was a great experience after a day of flying

10

Lisa

19 Sept 2023

·

Stayed 1 night

Laura was exceptional during check in.

8

Heather

11 Aug 2024

·

Stayed 1 night

There was limited transportation…no cabs or Ubers etc. I walked late at night to the hotel…the manager drove me where I wanted to go personally the next day!!! Very friendly and kind.

8

Richard

21 Sept 2023

·

Stayed 1 night

We had a good stay, the person at the front desk made us feel at home, her service was excellent.

10

Joffre

28 Aug 2024

·

Stayed 2 nights

Check in with Lisa was absolutely fantastic! She saw to our needs as well as our dog's!

10

Pam

3 May 2024

·

Stayed 1 night

Staff was great. Helpful. Easy check in process. Felt valued as IHG member

10

Daniel

20 Aug 2025

·

Stayed 1 night

Staff was friendly and couldn’t be more helpful.

4

Callie

28 Mar 2023

·

Stayed 1 night

The staff were very short with me. I asked for a new room since the shower head was broken and the room smelt like burnt popcorn but they didn’t offer anything to me. Will not be staying there again.

8

Marco Antonio

4 Dec 2024

·

Stayed 1 night

Nice area, closed to the airport, one of the issues I had was the key cars didn’t work well, showered handel was lose- report, mold in the shower ect the service was friendly and courteous, I gave 4 stars because of the issues

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Location

Very close to the airport and generally quiet. Dining within walking distance and late-night transport alternatives are limited, so some guests needed to drive or rely on the shuttle.

Related guest reviews

10

Anne

5 Feb 2025

·

Stayed 1 night

Wonderful customer service and perfect location by the airport.

8

John

14 Aug 2024

·

Stayed 1 night

I would definitely stay again but limited food in the immediate area

10

kristof

28 Aug 2025

·

Stayed 1 night

Good hotel , would stay again. Convenient close to the airport

8

Michael

15 Jan 2025

·

Stayed 1 night

Convenient to airport

10

Molly

4 Sept 2023

·

Stayed 1 night

Convenient to medford airport

8

Heather

11 Aug 2024

·

Stayed 1 night

There was limited transportation…no cabs or Ubers etc. I walked late at night to the hotel…the manager drove me where I wanted to go personally the next day!!! Very friendly and kind.

10

Christine

23 Oct 2023

·

Stayed 1 night

The staff here was great, have yo drive about 2-3 miles to get dining options but area around is very quiet and plenty of grass for fur babies

10

Kara

20 May 2025

·

Stayed 3 nights

It is super close to the airport. Room was roomy and the hotel staff was very friendly and the place was very clean. I would stay here again.

10

Daniel

14 Aug 2025

·

Stayed 1 night

Very nice and clean with close access to airport, shopping and food.

10

James

6 Sept 2023

·

Stayed 2 nights

Pro, You can see the TV while sitting in the bathroom Con: no restaurants close

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Dining

No free breakfast is provided, and there is no mention of an on-site restaurant; many guests rely on in-room kitchens or the snack pantry.

Related guest reviews

10

Cheryl

24 Jan 2025

·

Stayed 1 night

This was my second stay and it was just as good as last time. The staff are wonderful! It is super quiet, and the on site snack store is helpful for people arriving later in the evening.

8

John

14 Aug 2024

·

Stayed 1 night

I would definitely stay again but limited food in the immediate area

10

chris

29 May 2025

·

Stayed 1 night

Full kitchen and snacks

10

Mary Eloise

10 Jun 2023

·

Stayed 1 night

Very nice beds in a great room. I was able to get an upgrade just for signing up for a membership. Too easy, well worth it. Expedia said breakfast would be provided, only if you made it yourself. Great kitchenette, fully equipped.

6

Dorothy

30 Oct 2023

·

Stayed 1 night

had the feel if people living in it rather than vacationing. Enjoyed the staff and decorations but it need updating and I was disappointed there was not free breakfast!

6

Leah

24 Sept 2025

·

Stayed 1 night

I chose this hotel because it was the least expensive with an airport shuttle. Hotel room was just OK. There were no places to charge your phone with a USB. No free breakfast. Too much money for a basic room.

10

Christine

23 Oct 2023

·

Stayed 1 night

The staff here was great, have yo drive about 2-3 miles to get dining options but area around is very quiet and plenty of grass for fur babies

10

Debra

29 Apr 2025

·

Stayed 1 night

If you're flying out of Medford OR airport, this is the perfect place to stay. The front desk employee was very helpful and efficient. The hotel is spotless. The room is perfect--full size fridge, microwave (and free bag of popcorn), everything I could want till my plane leaves tomorrow.

10

Theresa

19 Apr 2025

·

Stayed 1 night

The check in was quick and easy. They explained where snacks and drinks were located. They also told me what was free and what there was a charge for. Beds were comfortable. I also liked that they offered firm or soft pillows in each room.

10

James

6 Sept 2023

·

Stayed 2 nights

Pro, You can see the TV while sitting in the bathroom Con: no restaurants close

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$104
March	US$105
April	US$99
May	US$117
June	US$133
July	US$130
August	US$123
September	US$135
October	US$129
November	US$110
December	US$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $143	17 $122	18 $97	19 $97
20 $86	21 $101	22 $114	23 $114	24 $114	25 $101	26 $101
27 $89	28 $101	29 $107	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $89	3 $89
4 $86	5 $86	6 $108	7 $116	8 $101	9 $108	10 $112
11 $86	12 $112	13 $125	14 $112	15 $108	16 $101	17 $89
18 $86	19 $104	20 $104	21 $104	22 $101	23 $86	24 $93
25 $82	26 $115	27 $104	28 $101	29 $101	30 $86	31 $94

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About this property

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What guests think

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