Name: MainStay Suites Greensboro
Address: 7623 Thorndike Road, Greensboro, North Carolina, United States of America, Greensboro, North Carolina, US
Price range: US$72–US$138 per night
Rating: 7.67

What guests think

Reviews of MainStay Suites Greensboro highlight friendly staff and a convenient airport location, alongside mixed cleanliness and basic, dated rooms, with recurring issues such as hot water outages, missing ice machines, and noticeable smoke odors in halls and some rooms.

Multiple guests report property wear, renovation disruptions, thin walls, and occasional noise, while the Wi-Fi can be unreliable. On-site dining is minimal, and breakfast is frequently unavailable despite some conflicting listings. Overall, expect a no-frills, budget-minded stay with inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Kitchenettes are common, and some mention a functional gym and laundry, but facilities feel dated and under renovation. Repeated hot water outages and a lack of ice machines are recurring pain points.

Related guest reviews

2

Joe

28 Apr 2025

·

Stayed 6 nights

I have stayed at this location three times, once again there was an issue with hot water the first day- there wasn't any. I was told, there were two hot water tanks and the tech was taking parts from one to get the other working. Tried to use the gym, elliptical machine not working. One morning, I was attempting to get coffee, in the breakfast area, much to my surprise, there was a 5'x5' hole in the ceiling. Lastly, I checked all three floors for ice machines, when I went the front desk asking if there were ice machines, I was told no and handed two ice cubes trays to make my own. I don't know who owns this place, but the owner should really consider another occupation. On a positive note, the staff was friendly and as helpful as possible.

10

Larry

7 Jul 2024

·

Stayed 3 nights

They are going through a remodeling staged, so i totally understand. But a ice machine would had been nice, since the refrigerator doesn't make ice.

4

Alan

28 May 2025

·

Stayed 1 night

did not like it did not have 1 place in the hotel for ice. not even a cube of ice anywhere. no computer for guest, no continental breakfast or anything to offer guest and this is supposed to be one of the better suites. WHY WAS THIS!!!!!

6

Arnold

30 Apr 2025

·

Stayed 2 nights

A lot of "normal" amenities were NOT provided - no ice (in frig and no ice machines on property), no hairdryer, no plates or silverware (even plastic), no iron (just an ironing board), no hot water on arrival which was later remedied, no housekeeping during stay. Staff was friendly and helpful, and tried but could not come up with a fork or spoon!

8

Perry

19 Dec 2024

·

Stayed 1 night

The rooms looked nice. They also had a fitness center that was functional and a laundry area But, for an extended stay type of setup, it was not prepared. They did away with a nice breakfast room. Individual guest rooms had a fridge and microwave but no dishes, no pans, no silverware, nor glasses. The microwave had no turntable plate. There was no blanket on the bed nor in a drawer (it was mid December). Overall, not a good setup, but we slept well.

2

Alice

28 Jun 2025

·

Stayed 1 night

no hot water

6

Tarek

29 Apr 2025

·

Stayed 7 nights

Sierra did the impossible to support getting the hot water back. After 24hrs without hot water.

4

Melissa

29 Jun 2025

·

Stayed 1 night

After check in I was informed there is no hot water to the entire hotel. Leaving to shower at Planet Fitness.

10

Tania

12 Apr 2023

·

Stayed 2 nights

Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!

8

Amina

13 May 2025

·

Stayed 4 nights

There was no ice machines.

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Cleanliness

Cleanliness is inconsistent: some guests found rooms clean, while many others noted smoke odors, piled trash, dirty hall carpets, and unclean bathrooms, with occasional pests.

Related guest reviews

2

William

16 Nov 2025

·

Stayed 1 night

I WALKED OUT AND WENT TO ANOTHER LOCATION. THE STAFF PLACED ME IN TWO OTHER ROOMS BEFORE WE FOUND A ROOM THAT WAS CLEAN AND SUITABLE, BUT I COULDN'T STAY IN THAT PLACE. THE OVERALL SMELL WAS HORRIFIC!!!!

6

CHANTIL

17 Aug 2025

·

Stayed 1 night

My room was not clean there food in the refrigerator and it was not mine.I asked for another room didn’t hear anything back. Finally they had pest in the room kitchen mainly

4

ANN

26 Apr 2025

·

Stayed 1 night

Twelve bags of trash were piled up by the elevator. The trash can outside the hotel was overflowing when I checked in and still overflowing when I checked out the next day. I prepaid for a room with a queen bed and was given a room with a double bed. I requested to be moved to a room with a queen bed and was moved to another room with a double bed. The desk clerk was supposed to change my room in the system however did not. Found this out when someone came knocking on my door the next morning saying they were just given the room I was moved to. Do not plan on staying at this hotel again.

10

Clarence

4 May 2025

·

Stayed 1 night

Hotel: A+ for cleanliness. Staff very nice and professional. Check- in and out with a breeze.

6

Carrie

18 Mar 2023

·

Stayed 1 night

Room bathroom was filthy. Layers of dust and rust on fixtures, dirty floors, doors. Closet broken, stained couch. Next morning, key wouldn’t work and they just asked for room number and made a new key. Didn’t ask for name or ID. Felt unsafe because the person behind me saw me and heard room number. Side entrance door did not work. Definitely needs a major cleaning in the rooms.

6

Corey

12 Oct 2025

·

Stayed 2 nights

Great customer service by staff. When we first got to our room, the window was wide open, so there were quite a few flying insects. There was old urine left in the toilet that caused a terrible smelling bathroom. Also, the check out is at 11am, not the 12pm that hotels.com website says.

4

John

19 Jun 2023

·

Stayed 2 nights

Power was out when we checked in so cleaning was ok. Power came back on within 30 minutes of checkin. Hotel was not well maintained, broken light fixture in bathroom, main kitchen light burned out, told front desk, still not fixed when checked out. Hallways and stairs were dirty, did not see anyone vaccuum during the entire stay. Outside trash receptacles were overflowing when we arrived and were when we left. Stayed 3 days, would not recommend.

2

Hasan

19 Feb 2025

·

Stayed 2 nights

The whole hotel should be smoke free, but it wasn't, the cigarette/weed smells in the hall, elevator, and i was smell it in my room (coming from other room)and i went to the reception complaining about that.

6

Elizabeth

17 Oct 2023

·

Stayed 3 nights

The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one. Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.

2

simonette

24 Aug 2025

·

Stayed 7 nights

My suite smelled like cigarette was been manufactured in there. It was terrible i had to move out the nexy day.

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Rooms

Rooms are basic and somewhat dated, with thin walls and noise transfer reported; Wi-Fi reliability is poor for some. Comfort varies, from firm or older beds and small TVs to occasional praise for comfortable bedding and studio-style layouts.

Related guest reviews

8

Lisa

22 Jun 2025

·

Stayed 1 night

Stay was good, requested 2 extra pillows at check in was told would be brought to us, never got. Not a smoker, had many cigarette butts all around the entrance of hotel. Smell of smoke was very present at check in, however once away from front desk no smoke smell. Beds slept great, air conditioner was great. Refrigerator in room was little noisy but worked great. Overall we would stay again , the price was us was great.

6

Lawrence

30 May 2025

·

Stayed 4 nights

The deadbolt on the main door was inoperable but could be locked by lifting the door, also door did not close tightly letting in noise and light. The shower wand head was broken and had to be rigged to hang up, Trees and shrubs over and around the sidewalk needed trimming, had to avoid low hanging branches that were wet. Property has no covered entry which makes unloading and loading difficult during rainy times. TV, serviced by Dish was inoperable most of the stay due to overcast and rain.

10

Leon

19 May 2025

·

Stayed 1 night

was trying to stay in Charlotte but the prices were insane, i guess for the PGA thing - so i stayed here instead. easy to find location, easy parking, close to lots of food and shopping options. the front desk guy was nowhere to be found when i checked in, but eventually showed up was exceedingly slow in making me a key and doing some stuff on the computer. as for the room, it was super clean as expected though the tub and fridge looked somewhat dated, but the vanity was nice with the backlit mirror and consistent with something i would see at a Woodbridge or Country Inn. anyways, the place was sort of a semi mix of renovated and nice vs dated and very budget. i was fortunate my neighbors were mostly behaved since the front door and probably the walls were paper thin and you can hear anything and everything. Hotels.com said checkout was noon, but it appears check out was 11 am. and if there was coffee or something anywhere, i surely didn't find it. the fridge in my room kept making this knocking sound sometimes like it sounded like someone was at my door. and i also had a fruit fly flying around, which is odd since it was an enclosed area on the 2nd floor and no ability to open windows.

8

David

21 Apr 2024

·

Stayed 2 nights

Old bathroom amenities, small TV. Otherwise nice studio type room. Would repeat for price.

6

shannon

14 Apr 2024

·

Stayed 1 night

This room did have a kitchenette, but did not otherwise qualify as a suite. It wasn't much larger than a standard hotel room. Could stand a lot of refurbishment. Staff was pleasant

6

Dung

2 Jul 2023

·

Stayed 10 nights

WIFI is terrible

6

Wendy

15 Oct 2023

·

Stayed 1 night

On my reservation it said I would get a queen size bed and I had a full size bed

4

Jeanette

28 Oct 2025

·

Stayed 3 nights

Tub faucet dripped the whole time, toilet didn’t flush properly and I’ve felt more warmth and ambiance in hospital rooms. If you’re looking for no frills, no comfort, very basic accommodations this is your place. Staff was friendly though.

6

Patrick

25 Oct 2025

·

Stayed 1 night

Theres potential but it could use some TLC. The bed was uncomfortable. Some of the amenities were worn out. The fridge looked like it was bought at a garage sale. Holes in the walls and peeling bathroom ceiling. Sketchy people in the parking lot and broken down cars arent very welcoming.

10

Peter

23 Feb 2025

·

Stayed 1 night

as with most motels the walls and doors are thin and not all guests are considerate

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Service

Staff are frequently described as friendly, helpful, and accommodating, with quick room changes when issues arise. However, some guests experienced booking problems, slow or unprofessional interactions, and requests that went unfulfilled.

Related guest reviews

6

MELISSA

1 Sept 2025

·

Stayed 1 night

Desk clerk gave us an occupied room to start. Air didn’t work well

2

ORLANDO

6 Mar 2023

·

Stayed 4 nights

Night Staff Was Very Unprofessional & Dishonest.

2

Luz

4 Aug 2025

·

Stayed 3 nights

I received a phone call from the hotel saying my room was cancelled due to a double booking. However, on the website it stated there was availability. Therefore, I didn't stay at the hotel and was not able to see how was the room.

10

Lisa

10 Dec 2024

·

Stayed 2 nights

Great customer service

10

Otilio

2 Jun 2025

·

Stayed 5 nights

Everything was great and clean, hygienic. I had a broken charger and needed one for my phone. Memory went out of her way to help me with a charger. I owe her a lot. Above and beyond. Thank you, Memory.

10

Jack

12 Apr 2023

·

Stayed 1 night

Excellent service and cordial front desk staff. Very clean room, larger than I expected. Comfortable bed. Great deal for the price

2

Alex

17 Mar 2024

·

I work and travel, so saving is priority. Finding a hotel that is equipped with a kitchen/basic appliances & a refrigerator is as essential as cleanliness, affordability, safety and bug-lessmess. In a review of this MainStay in Greensboro, I rated less than stellar. A manager made all the difference. My stay was peaceful and all was well until the final day. The housekeeper asked if I was “extending”. I wasn’t scheduled to check out until the next morning, so I told her that I was ok til Monday. Later, I was visited by a clerk who seemed eager to meet me, like a club bouncer. I shared the same info about my check out day and she said, “Well, my notes say you checking out now.” I rechecked my itinerary and realized that it was a mistake that I made and admitted as much. I called & requested a two hour late check out & she flat out told me: “No ma’am. You have to pack your stuff and GET OUT.” It wasn’t just the words; it was her subtle lack of empathy for my situation. She acted as if I requested a free night. I was not treated like a customer AT ALL. I had to call my Rewards to help. I extended another 30 min. As I checked out, she said to the housekeeper, “They are finally checking out.” She was rude. A sign that this was her baseline: she didn’t recognize me. Ultimately: Can I afford better? Yes. Should I? No. Pests are better. Raid and traps help. I draw the line at spitefulness and disrespect. She could have found a nicer way to explain the situation.

8

Shellique

22 Sept 2025

·

Stayed 1 night

Very close to Greensboro airport. A few places to eat and shop around in the area for our short stay. Staff was excellent. Front desk (Carman I believe) was such a pleasure! Would have no problem staying here again.

8

Patrick

1 May 2025

·

Stayed 1 night

It was an older hotel and the bed could have been more comfortable. The staff was friendly and helpful.

10

Kirby Miller

20 Jun 2025

·

Stayed 3 nights

The staff was incredibly friendly, and the hotel was peaceful and well-maintained.

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Location

Convenient to Greensboro airport, major roads, and nearby restaurants and shopping. A few guests mentioned loitering and safety concerns around the parking lot.

Related guest reviews

6

James

25 Feb 2024

·

Stayed 1 night

The location is convenient to the airport. Clean enough and bed was comfortable. Table in room was wobbly, the toiket kept running until i stopped it, dingy and needs updatung.

10

Chase

7 Mar 2025

·

Stayed 2 nights

Clean, kind staff, and perfectly located to all main roads, freeway, and shopping centers.

10

JACOB LANCED

28 Oct 2024

·

Stayed 21 nights

Good place to stay. Convenient location. Good restaurant options

4

Samuel

15 Apr 2024

·

Stayed 1 night

Other hotels near the airport were sold out, and other hotels were going for $400 to $500 per night due to some major events. So we opted for this location and wish I had just driven from farther away. The third floor room, which was provided was recently remodeled and was nice, however, the entrance area was ragged. The front desk people were very nice and professional. But this extended stay hotel caused you to feel a bit wary. Were you safe or not? Some people loitered in the parking lot and one approached me as I was going to my car for the airport. Though there are no smoking signs everywhere, the halls smelled like marijuana smoke.

10

Jami

16 Dec 2023

·

Stayed 1 night

Great location. Clean and comfy! Super close to restaurants. Great area!

6

Vanessa

29 Jun 2025

·

Stayed 1 night

It was close to the airport.

6

Willie

26 Jun 2023

·

Stayed 2 nights

Great location right off the highway, decent amount of restaurants within 10 minutes of hotel

8

Shellique

22 Sept 2025

·

Stayed 1 night

Very close to Greensboro airport. A few places to eat and shop around in the area for our short stay. Staff was excellent. Front desk (Carman I believe) was such a pleasure! Would have no problem staying here again.

8

Annmarie

26 Mar 2023

·

Stayed 1 night

Easy to find and close to everthing.

6

Patrick

25 Oct 2025

·

Stayed 1 night

Theres potential but it could use some TLC. The bed was uncomfortable. Some of the amenities were worn out. The fridge looked like it was bought at a garage sale. Holes in the walls and peeling bathroom ceiling. Sketchy people in the parking lot and broken down cars arent very welcoming.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is minimal; several reviews say breakfast is not offered despite listings, with coffee only at times. One review noted breakfast available, but overall options are limited and in-room cooking is hindered by missing dishes or utensils.

Related guest reviews

10

Stephen

7 Mar 2023

·

Stayed 2 nights

Inexpensive, safe, quiet - interior hallways - no external road/guest noise. Had no continental breakfast - just coffee - neighborhood very safe.

8

Nancy

2 Jun 2025

·

Stayed 4 nights

The hotel listed breakfast as an amenity. it no longer is. No food on site.

10

Cynthia

5 Feb 2025

·

Stayed 1 night

Breakfast was stocked every morning.

4

Alan

28 May 2025

·

Stayed 1 night

did not like it did not have 1 place in the hotel for ice. not even a cube of ice anywhere. no computer for guest, no continental breakfast or anything to offer guest and this is supposed to be one of the better suites. WHY WAS THIS!!!!!

6

Arnold

30 Apr 2025

·

Stayed 2 nights

A lot of "normal" amenities were NOT provided - no ice (in frig and no ice machines on property), no hairdryer, no plates or silverware (even plastic), no iron (just an ironing board), no hot water on arrival which was later remedied, no housekeeping during stay. Staff was friendly and helpful, and tried but could not come up with a fork or spoon!

8

Perry

19 Dec 2024

·

Stayed 1 night

The rooms looked nice. They also had a fitness center that was functional and a laundry area But, for an extended stay type of setup, it was not prepared. They did away with a nice breakfast room. Individual guest rooms had a fridge and microwave but no dishes, no pans, no silverware, nor glasses. The microwave had no turntable plate. There was no blanket on the bed nor in a drawer (it was mid December). Overall, not a good setup, but we slept well.

4

Steven

15 Jun 2025

·

Stayed 2 nights

The room was comfortable, but after we got there, we found out there was no ice machine. Plus, for the cost of the room they could have had breakfast for the guests. The toilet was damaged, and the shower sprayed water on the wall above the shower head. I made coffee in the room and the coffee was old and was awful. We also had ants in the room. Luckily, we were not in the room much because of daytime activities so we just reported the problems to the staff when we left.

10

Timothy

12 Feb 2023

·

Stayed 2 nights

Very clean rooms. Staff was very friendly however no continental breakfast.

2

Katrina

29 Jan 2023

·

Stayed 1 night

For this to be such a nice hotel I am completely heartbroken we checked in and the black lady at the counter put me in a room and we went down to the room the toilet was broken the room was not in very good shape the TV had a crack in it the dishwasher didn't work I walked back up to the counter and of course she didn't believe me so I escorted her all the way down and showed her the room she told me it'd be about 30 or 45 minutes so I walked outside to straighten up my work van and I walked back in and she's coming out of my room and I said she was just double-checking the room then went back down to the desk put me in another room the handle was broken you had to hold it a certain way after insert your key to get into the room the room smelled like very intense marijuana I walked back down to the desk and told her that we don't smoke marijuana and how the room was when we walked in and she said well my manager told me not to put nobody upstairs so we had to go back in the room and stay there that night because she wouldn't give us a refund or move us into a room that was in a little better shape so yes I am fully fully disgusted I really hope upper management gets in touch with me and tries to correct this problem cuz I'd really rather just sleep in my van if it was just a $50 a night crack Hotel I would understand but it was well over a hundred so I really think this should be corrected in some type of way then we woke up and they didn't list it on the job site there's not even a breakfast no more so we paid for a real nice place and got disgusted and then went down to eat breakfast and they don't have breakfast no more but there was some still old coffee

10

Tania

12 Apr 2023

·

Stayed 2 nights

Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$75
March	US$70
April	US$85
May	US$94
June	US$102
July	US$87
August	US$79
September	US$79
October	US$115
November	US$70
December	US$71

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $76	17 $79	18 $90	19 $85
20 $79	21 $72	22 $72	23 $72	24 $73	25 $82	26 $82
27 $75	28 $76	29 $77	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $72	2 $82	3 $80
4 $73	5 $73	6 $72	7 $73	8 $73	9 $80	10 $82
11 $137	12 $137	13 $138	14 $137	15 $129	16	17
18	19	20	21	22	23 $129	24 $137
25 $137	26 $136	27 $136	28 $138	29	30	31

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed with Sofa Bed

Standard Room, 1 Queen Bed

Room, 1 Queen Bed, Accessible (Accessible Tub)

Suite, 1 Queen Bed with Sofa Bed, Accessible (Accessible Tub)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 1 Queen Bed with Sofa Bed, Accessible (Roll-In Shower)

Room, 2 Double Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites Greensboro

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Prices for upcoming dates