Name: Holiday Inn Express Nashville Airport by IHG
Address: 1111 Airport Center Drive, Donelson, Nashville, Tennessee, United States of America, Nashville, Davidson County, US
Price range: US$90–US$173 per night
Rating: 7.9

What guests think

At Holiday Inn Express Nashville Airport by IHG, travellers like the convenient location and frequent 24/7 airport shuttle, friendly staff, and generally good hot breakfast, while noting mixed upkeep with dated areas, intermittent maintenance issues, and occasional cleanliness lapses.

Airport transfers receive many compliments but some guests struggled to reach the driver, found the shuttle full or delayed, or paid for taxis instead. Facilities feedback highlights a pool that is often closed or green, crowded parking with added fees, and occasional elevator outages. Rooms are typically comfortable and quiet for the location, yet reports of leaks, damp carpets, mold or odors, loud AC, and worn furnishings appear alongside housekeeping inconsistency. Expect a convenient airport stay with variable reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The 24/7 airport shuttle is widely appreciated, though some guests reported long waits, full runs, or difficulty reaching the driver. The pool is frequently closed or green; parking can be crowded with extra fees, and elevators occasionally fail.

Related guest reviews

2

Donna

15 Sept 2025

·

Stayed 1 night

We we're left at the airport with no shuttle arriving. Called three different numbers used 4 different prompts. All call busy sognal or disconnected. After pressing 0, the person was condescending and then hung up when I tried to explain where i was to get instructions for shuttle. Never have I had such poor treatment.

10

Mark

13 Sept 2025

·

Stayed 1 night

One of the best hotel stays of my U.S. travel. Will never stay there again due to added charges after checkout. They will add an additional parking fee after you check out. Even when the checkout receipt shows a parking fee wa charged. They didn't even know whether I drove or took a ride share into the hotel for the one night stay. They will refuse to refund the added fee. Good thing for credit card chargeback.

2

Jennifer

17 Aug 2025

·

Stayed 1 night

We arrived at 3 for check-in, and we were given our room keys. We went to the room, and it was still being cleaned. Went back to the front desk and were told to wait in the lobby until it was finished. It was not finished until close to 4:15. This was super disappointing as we were exhausted from a long day of travel. On top of this, the pool is broken and completely drained. With 3 kids in tow who had been looking forward to swimming, this was such a bummer. We asked to see if we could book at another Holiday Inn Express with a working pool, and we were told we could not as this one is independently owned. On top of that, the hotel is truly just very dated. You can tell it was something else before becoming a Holiday Inn Express. It did not seem fresh and clean, as I usually expect with a Holiday Inn Express. All super disappointing. We would not recommend this place nor stay here again!

4

Kimberly

8 Sept 2025

·

Stayed 3 nights

The pool was disgusting and green, full of algae. Couldn’t swim. My room had a leak, black mold. My clothes were soaking wet from the leak. Smelled like old dirty musty bleach. Stains on the pillow case, curtains. Toilet barely flushed. Tub took a long time to drain. Some of food seemed reheated from previous morning breakfast. Will not return.

2

carla

26 Jul 2025

·

Stayed 1 night

Our truck was broken into and items stolen out of the truck. We were told there are break ins all the time in the parking lot as well as other parking lots. No security in lot and staff seemed unconcerned as it happens all the time we were told. Would not recommend staying here. It was not clean or comfortable either.

6

Brittney

20 Aug 2025

·

Stayed 1 night

The hotel was nice and clean, breakfast was good, my only complaint was the pool was out of order and my son really wanted to swim, and the elevator did not work so we had to take the stairs from the 3rd floor.

6

Stephen

11 May 2024

·

Firstly, the hotel is in good condition, rooms are of a high standard. I didn't have any issues with the hotel itself. Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

8

Jay

29 Jun 2025

·

Stayed 1 night

Horrible parking. We returned Friday night at 11:00pm and had to park with other vehicles on the road as every parking space was filled! Everything else was superb!

10

Julie

13 Dec 2025

·

Stayed 1 night

Shuttle was great

10

Hunter

13 Sept 2025

·

Stayed 1 night

The room was clean, breakfast was available with good select and the airport shuttle was great.

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Cleanliness

Feedback is mixed: many found rooms and common areas very clean, but multiple reviews cite dirty carpets, mold or dampness, odors, and bathrooms missed by housekeeping.

Related guest reviews

2

DaShayla

4 Aug 2025

·

Stayed 2 nights

Room has wet carpet, it was damp and smelled like mold

4

Carolyn

27 Jun 2025

·

Stayed 1 night

Bathroom floor was dirty, pillows were smelly

4

Kimberly

8 Sept 2025

·

Stayed 3 nights

The pool was disgusting and green, full of algae. Couldn’t swim. My room had a leak, black mold. My clothes were soaking wet from the leak. Smelled like old dirty musty bleach. Stains on the pillow case, curtains. Toilet barely flushed. Tub took a long time to drain. Some of food seemed reheated from previous morning breakfast. Will not return.

10

Julie

20 Oct 2025

·

Stayed 1 night

Super clean! And breakfast was hot and plentiful.

6

Lesa

13 Sept 2023

·

Stayed 1 night

Waited 20 min for check in. Room was filthy. Stains all over the carpet. Something splatted on the ent center. Carpet squares coming unglued and sticking up - major tripping hazard. Beds were fine. Bedding seemed clean. Lots of paint messes where things were touched up and they left paint splotches all over. Maintenance and cleanliness issues. We will not ever stay there again. I thought Holiday Inn took better care of their properties.

2

Curt

3 Dec 2023

·

Stayed 1 night

Room had a musty odor, Carpet was dirty and had multiple large stains. We stepped on a large Dime sized spider crawling across the middle of the floor when we woke up. All of the years staying at Holiday Inn' we have never had a room/facility in this poor of condition. EXTREMELY DISSAPOINTED!

10

Crystal

28 Jul 2025

·

Stayed 2 nights

The hotel was so clean! The staff were very friendly and helpful. The airport shuttle service was excellent! Friendly and his driving didn’t scare me! The breakfast was also very good. I will absolutely stay here again when I return to the Nashville airport.

10

Jayne

13 Sept 2025

·

Stayed 2 nights

Check in was a breeze. Staff were the best. The shuttle option was a good choice. Immaculate cleanliness noted in my room.

4

Chris

16 Jun 2023

·

You will have to pay to park 5 dollars a night. You may not have a spot to park so you will have to park in the driving lane of the lot. Room was very dirty and came in to bugs both days we stayed. Bathroom dirty and the room ceiling had some what appeared to be water damage and small area of mold. Hallway carpet was very dirty and stained and appeared to have blood on it. would not recommend this location. Holiday Corp needs to get in there and put a little money back into that spot.

4

Yvonne

12 Jun 2025

·

Stayed 1 night

Hair all over shower, floors were not vacuumed. Bathroom needed cleaned

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Rooms

Rooms are generally comfortable and quiet for an airport hotel, but decor is dated and maintenance varies, with reports of leaks, damp carpets, broken blinds/TVs, and noisy AC. Some guests also noted hallway noise in certain areas.

Related guest reviews

6

Dan

16 Aug 2025

·

Stayed 2 nights

In general stay was ok. The air conditioning/ fan unit in my room was extremely load. Had to watch tv or work in room with the noise. Interior doesn't look like a traditional Holiday Inn Express. Looks like something of lower quality that was just taken over. Staff was friendly and room was clean. Neighborhood was a little unkept. Lots of weeds and overgrowth on sidewalks that made it unable to use the sidewalks.

10

Mary

26 Jun 2025

·

Stayed 1 night

Great little hotel. Needs some updating but nothing that was an inconvenience to us. Just dated.

4

dana

7 Jun 2024

·

Stayed 1 night

They checked me into a room where they knew the TV didn't work properly. They switched my room into a room where the shade had fallen down and had no way to raise it, the chains were broken and missing. In addition there is a loose electrical connection underneath the air conditioning unit. I think it's a fire hazard. The carpet was stuck like goo . Very disappointing for the brand . There's more

6

Nancy

13 Mar 2024

·

Stayed 1 night

The hotel is very old. The first room they put me I didn’t have a blind! What! Had to change rooms, have a blind but it’s full of holes! It’s a shame that very little maintenance has taken place. Happy I’m only staying 1 night!

10

lawrence

1 Oct 2025

·

Stayed 1 night

All the wonderful things I said in my review from last week stand: very clean, in excellent repair, and very quiet despite being so near an airport. Let me add this: the front desk staff are super-friendly, and the touch-screen coffee machines in the lobby have hoppers on top to grind the beans fresh! Not every room is equally quiet, but still very good. I’m sure no one in a nearby apartment building is sleeping better than at this Holiday Inn Express!

8

Katie

23 Jun 2025

·

Stayed 1 night

Hotel staff at the desk were very friendly and helpful, but the room was a little rundown in the bathroom and the toilet ran nonstop the entire time we were in the room. AC unit also had a hard time keeping up with maintaining coolness.

6

Rene Marie

5 Aug 2025

·

Stayed 1 night

At about 2 am doors started slamming. I don’t know why. Also no Smart TV. Breakfast was good. Nice options. But the overall hotel is worn and dated. The carpets were stained and gross.

10

Victoria

10 May 2025

·

Stayed 1 night

The room was clean, quiet and attractive. Mattress was too soft but that seems to be the trend these days. Did not eat breakfast there.

2

Ashley

14 Apr 2025

·

Stayed 1 night

If you need a reliable shuttle, sleep, food, or an iron… If you are getting in at midnight and are needing your little one to get at least 10hours of sleep, this isn’t it. Maybe it was my mistake for saying we had a six year old with us, but that got us stuck on the kid floor where every toddler was up at 6am screaming, and doors were slamming shut without regard for others. So I got six hours of sleep, my daughter got eight, and neither of us were “refreshed” for the wedding shower we flew in for the night before. Lesson learned. Next time I will ensure we are on a quiet floor. Not right next to the exit doors that everyone is slamming shut at 6am, not right next to the elevators everyone is getting off of to go to breakfast. And not right around the corner from breakfast. Breakfast was aweful. Another lesson learned. They were out of most everything when we went at 8:30am on a Saturday, and were not restocking. The shuttle when we landed at 11pm was impossible to get ahold of. The shuttle from another hotel almost drove us to our hotel, admitting that there wasn’t a way to call them. They finally showed up, but it was really stressful. So if this is your choice for something close to the airport to catch some sleep before a busy day, do yourself a favor and keep researching. Not to mention I called the front desk for a new iron at 9:15am as ours wasn’t working. By 10am, nothing had happened - no one came, no one called, so I had to go solve that on my own.

8

Eric

14 Nov 2025

·

Stayed 1 night

Check process was awful. One person working desk stayed on phone. After 15 minutes of waiting she finally decided to sit the phone down and help the line of people waiting to check in. Room condition was very bad and very noisy.

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Service

Staff are often friendly and helpful, but service can be unreliable with occasional long check-in lines, unanswered phones, rude interactions, and slow follow-through on requests or issues.

Related guest reviews

4

Timothy

28 Oct 2023

·

Stayed 1 night

I was disappointed upon arrival. Nowhere to park. This is an airport location and is definitely used for parking. The line was 6 deep at the check-in desk. Only one person on duty. Was in line for 20 min. Room was awesome but the initial experience set tone for a poor stay.

2

Lisa

22 May 2024

·

Stayed 1 night

1. Having a room phone that worked. 2. Having a TV that worked. 3. Not having to call the front desk from my cell phone over and over and the person would just pick up the receiver and hang up. To the point I had to walk to the front desk because I called FIFTEEN times and was hung up on over and over. When I went to the desk in person to ask why this was happening I was told it was because the person was the only one at the desk. Still doesn't explain why they answered and hung up each time. 4. Had to be moved to a different room because there was no maintenance person available. When I went to the new room and went out on the balcony I could not get back in. Fortunately, I had my cell phone and the front desk person decided to answer my call. When he came up to the room he could not get the door open from the inside.

2

Donna

15 Sept 2025

·

Stayed 1 night

We we're left at the airport with no shuttle arriving. Called three different numbers used 4 different prompts. All call busy sognal or disconnected. After pressing 0, the person was condescending and then hung up when I tried to explain where i was to get instructions for shuttle. Never have I had such poor treatment.

2

Shelly

17 Oct 2025

·

Stayed 2 nights

I originally booked this stay through hotels.com (or so I thought). When I got off the plane I realized that I never got a confirmation email (and there was nothing in the app). After trying to contact the hotel for an hour and repeatedly getting hung up on, and checking my email (including spam) & app again, I assumed I didn’t complete my booking and rebooked at another holiday inn express in town (this one was now fully booked). The next morning when I checked my email I had a message from hotels.com asking how my check in was at this hotel. I called the hotel again (got through) and explained the situation. They said they did not have a booking in my name. I also contacted hotels.com to make sure I wasn’t getting charged for 2 hotels. They told me they would work it out. I just got an email saying the hotel manager was not going to work it out an I was getting charged anyway, even though according to their staff member I did not have a reservation. So now the cost of my lodging for the weekend has doubled.

4

Anthony

21 May 2025

·

Stayed 3 nights

Beds and bathrooms were clean but noisy guests in adjoining rooms 2 out of the 3 nights we stayed there. No towel racks in bathrooms, towels were damp, plumbing fixtures in bath loose, tv didn't have espn, hbo, or local channels as channel guide stated. I called down to front desk and no one ever answered. It was the cheapest place to stay in the area and I can see why. I guess I am use to Hampton inns that are cleaner, newer and have a quieter guest population. The parking lot was packed with cars so i guess if you don't mind a 2 star hotel this is ok.

10

Elizabeth

6 Jul 2025

·

Stayed 1 night

Front desk staff, Roger, exceedingly courteous, helpful, & professional, as were the shuttle drivers!

6

Susan

19 Feb 2024

·

Our room was never cleaned or new towels given the entire stay even after reporting it the first day. Our keys did not work. From the first time we always had to return to the front desk to have them reset. The subsequent days same thing. We did have a great shuttle driver.

10

Jayne

13 Sept 2025

·

Stayed 2 nights

Check in was a breeze. Staff were the best. The shuttle option was a good choice. Immaculate cleanliness noted in my room.

10

Esther

2 Oct 2025

·

Stayed 1 night

I lost my charger and Andrew at the reception desk was very helpful and very accommodating to recharge my cell phone. 👍

4

James

27 Dec 2022

·

Stayed 2 nights

Waited for airport shuttle...after 30 minutes, called hotel and was informed it was provided "on demand"...it still took another 30 minutes to arrive...the driver then proceeded to make a stop at a liquor store for one of the pax before getting us to the hotel...the desk clerk was neither professional or friendly...in all fairness, she was upset in part because the interior doors were not operating and the lobby was cold...they had two portable heaters running, but the lobby remained cold even during breakfast the next morning. Clear that maintenance was lacking with inoperable blinds, to loose outlets, etc.

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Location

Very convenient to Nashville International Airport and an easy ride to downtown, with nearby food and fuel; a few reviews noted an unkempt surrounding area.

Related guest reviews

8

Thomas

12 May 2025

·

Stayed 1 night

Convenient to airport

8

Jodi

1 Aug 2023

·

This hotel is great for a one night stay. We always stay here when we need to board an early flight the next morning. This was my second time staying here. The bed is very comfortable and the shuttle service is fantastic. Both of the drivers we've had have been lovely and prompt! We also leave our car parked there while we are gone and we haven't had an issue. This is about the only place that the shuttle service runs longer than just 7am-5pm.

8

Dawna

17 Oct 2025

·

Stayed 1 night

The girls working at reception were terrific!! The guy at night was rude. Airport shuttle was great. Location from airport is good.

10

James

13 May 2025

·

Stayed 1 night

Easy an close to Nashville

10

Niken

2 Jan 2025

·

Stayed 1 night

Very nice, close to airport and only 17-18mins from downtown Honky Tonk Blvd and Broadway Ave. Very quiet and good soundproof eventhough our room is on ground floor and close to the side entrance key-access door, we didn’t hear a thing, not even steps of people upstairs. Room was grandiose in size and very very comfortable, we got 4 pillows and they are all 5-stars quality, nice bedding, love the floors and decor. Breakfast was another plus, complete continental breakfast with self-serve pancake maker and the batter tastes so good, nothing is sloppy here, there is a coffee bar separately always available even after breakfast is over. We had bacon, scrambled egg, they also setve biscuit and gravy, all different bread loaves cinnamon raisin and bagels, they also have a oatmeal bar with condiments, cereal dispenser, a fridge for boiled eggs, hot cocoa, juice machine inside breakfast room, gigantic area for breakfast seating so you don’t have to worry not getting a table, tall ceiling, very nice bathroom toileteries products. Nice receptionists both evening and morning! All praises and no complains at all…Great job!

8

Paul

9 Aug 2025

·

Stayed 2 nights

Close to airport

10

Diane

30 Jun 2025

·

Stayed 1 night

Close to the airport but quiet and clean, with friendly staff.

10

Alisha

4 Aug 2025

·

Stayed 1 night

Perfect location for carching a flight.

8

Timothy

31 Jul 2025

·

Stayed 1 night

10 minutes from the BNA Airport. Shuttle transportation. Comfortable bed.

8

Jennifer

21 Jul 2025

·

Stayed 1 night

Close to the airport, pet friendly and shuttle to and from the airport

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Dining

Complimentary breakfast is frequently praised as hot and plentiful with decent variety, though several guests encountered shortages, equipment outages, or late opening.

Related guest reviews

8

Gabriela

8 May 2025

·

Stayed 1 night

The breakfast was amazing.

4

Aaron

2 Nov 2023

·

Stayed 1 night

The breakfast was not good. Juice machine out of order. Pancake machine out of order. Sausage reheated so many times it was unedible. Eggs we ground into powder. Biscuits and gravy was good once gravy was eventually put out

2

James

3 May 2022

·

Stayed 1 night

Went to breakfast 46 minutes before it closed there was no bacon sausage or egg. There had been a delivery that morning but they weren’t cooking any of it. There was no one at front desk and the breakfast attendant spoke very little English. I pay extra to go to Holiday Inn Express because of breakfast. There were no to go bags either. I fell like I got cheated and would like to be compensated for the failure to give what was promised. I took pictures of empty serving dishes and boxes of food which I will use on Yelp if I don’t here from you to resolve this issue.

10

Julie

20 Oct 2025

·

Stayed 1 night

Super clean! And breakfast was hot and plentiful.

8

Douglas

21 Jun 2025

·

Stayed 3 nights

Our initial room had had a broken air conditioning system and I took quite a while to finally get a a different room. Also, the breakfast food kept running out.

8

Lakisha

1 Apr 2024

·

Stayed 1 night

Like the comfort & quietness, but breakfast didn't have a lot of options & no waffle maker.

10

BETSY

23 Sept 2024

·

Stayed 1 night

The staff were very nice, the hotel is very clean, and breakfast was great. Would stay here again!

10

Raymond

11 Sept 2025

·

Stayed 4 nights

I like the airy lobby with nice high ceilings and the free breakfast. Lots of choices for breakfast. Clean rooms with fridge and microwave. Good service and they have beer and sodas u can buy at the concierge portion of the lobby. U didn’t have to drive out. Enough parking for many guests. Affordable rates too.

10

Dave

17 Oct 2023

·

Stayed 1 night

Complimentry breakfast opened 30 minutes late so could not use this benifet. Main reason to stay there is the complimentary breakfast

10

Hunter

13 Sept 2025

·

Stayed 1 night

The room was clean, breakfast was available with good select and the airport shuttle was great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$82
March	US$110
April	US$115
May	US$122
June	US$114
July	US$112
August	US$98
September	US$102
October	US$112
November	US$85
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $103	17 $107	18 $115	19 $170
20 $91	21 $95	22 $95	23 $95	24 $104	25 $128	26 $117
27 $90	28 $93	29 $97	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $116	3 $108
4 $92	5 $96	6 $106	7 $124	8 $126	9 $161	10 $173
11 $115	12 $108	13 $106	14 $105	15 $111	16 $149	17 $149
18 $92	19 $94	20 $91	21 $113	22 $128	23 $146	24 $161
25 $91	26 $96	27 $100	28 $108	29 $107	30 $113	31 $103

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Comm)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Roll-In Shower

Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Comm, Access Tub)

Room, 1 King Bed, Accessible (Comm)

Standard Room

Room, 1 King Bed with Sofa Bed, Corner

Room, 1 King Bed, Accessible, Balcony (Comm)

Room, 1 King Bed, Balcony

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Nashville Airport by IHG

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Considering this hotel for your Nashville trip?

Prices for upcoming dates