Candlewood Suites - Charlotte - Arrowood by IHG

Room was clean and staff was friendly.

Staff were nice and hotel was clean

This was one of the most disappointing hotel stays I’ve had in a long time. The problems started as soon as I checked into my room. The room was clearly not cleaned to an acceptable standard. There were hairs on the toilet seat that certainly did not belong to me, which immediately raised concerns about the cleanliness of the entire room. In the kitchenette area, there were greasy handprints on the countertop as though someone had recently handled food and the surface had never been properly wiped down. Even more concerning, there were greasy fingerprints on the paper towel roll, and the grease had soaked through the paper, making it obvious that someone with dirty hands had handled it before my arrival. Unfortunately, the experience only got worse. When I checked out the following morning, I found a woman lying passed out on the curb directly outside the hotel. Concerned for her well-being, I stopped to check on her and determine whether she needed medical assistance. She was alert enough to wake up, tell me she was okay, and then simply rolled over and went back to sleep on the curb. Between the unacceptable cleanliness issues in the room and the unsettling scene outside the hotel, this property did not provide the safe, clean, and comfortable experience that guests should expect. I cannot recommend staying here and will not be returning.

Very quiet & peaceful during day & night

Room was clean and having the kitchen area in room was nice, but there was some noticeable room damage in the that was not well repaired.