Name: Holiday Inn Express Arrowood by IHG
Address: 805 West Arrowood Road, Arrowood, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: US$103–US$163 per night
Rating: 8.7

What guests think

Across recent reviews, Holiday Inn Express Arrowood by IHG earns strong praise for friendly staff, clean and often spacious rooms, and a satisfying free breakfast, though recurring issues include an unreliable elevator, intermittent pool closures, and occasional noise.

Many guests highlight the convenient location near I-77, Carowinds, and the airport. A number of reviews also note odors, occasional pests, and room or HVAC maintenance issues, alongside sporadic key card or billing frustrations. There are also a few reports of vehicle break-ins in the parking area. Overall, expect a friendly, comfortable stay with some facility quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities see mixed feedback: the indoor pool is appreciated when open but was repeatedly reported closed or cold, and many guests mention a noisy, unreliable single elevator. A few reviews also note parking security concerns.

Related guest reviews

8

Karen

22 Sept 2025

·

Stayed 2 nights

Everyone was very kind and helpful. The bed and pillows were very comfortable. There was a wide selection of food at breakfast and it was good. The only disappointment was that the pool was out of service.. especially since I chose the hotel based on having an indoor pool.

4

Pamela

2 Apr 2024

·

Stayed 1 night

There was no security on Sunday which resulted in my suv being broken into and major damage was done to our door. And no cambras around the property , on two out front of the entrance. Also, prior to sceduling our stay, we weren't told there will be a $100..00 desposit fee which was required and taken from my account instead of just the fee for the stay. I will never stay here again. It is very unsafe!!! The property was very clean so, we woould not have been suspicious about staying there. Looks like we were WRONG!!!!!!!!!

8

Steven

9 Nov 2023

·

Stayed 2 nights

Nice, clean, conveniently located property. Pool was out of service which was a bummer.

10

Nicole

21 Nov 2025

·

Stayed 1 night

Only downside when we stayed was the pool didn’t work. Other than that, no problem

8

Durell

30 Dec 2024

·

Stayed 2 nights

Nice hotel just the elevator was a peace of ****

10

Jeremy

3 Oct 2025

·

Stayed 2 nights

Nice renovated hotel. Staff were very friendly and helpful. Plus very cheap EV charging on site, with clear signage for EV only.

4

Richard

4 Jan 2024

·

Stayed 1 night

We parked right in front of the doors underneath a parking light. Our vehicle still got broken into and items were stolen from our vehicle. Afterwards, we were told that hotels in the area have been having a lot of vehicle break-ins. We were never warned about this. They told us that they usually do have security but did not the night our vehicle was broken into. The staff were nice and helped us with cleaning up the glass around our vehicle. However due to this experience, we will not be staying at this hotel again. I would recommend warning guest checking in to not leave items in their vehicles due to break-ins. The elevator also was making loud noises. Some positives about the hotel were that the beds were very comfortable and they did have some foods, drinks, and misc. items to choose from by the desk. Their breakfast was also very good.

4

Terry

8 Nov 2023

·

Stayed 1 night

Property is clean - obvious effort put into it That said deferred maintenance in numerous locations room sink didn’t drain properly, wall paper sagging in bathroom, elevator obviously hadn’t been serviced in a considerable period, pool closed for maintenance, archaic registration process - paper….

8

Kimberly

28 Apr 2025

·

Stayed 1 night

It was loud inside the hotel. Needed noise control after 11. The elevator sounded like it was knocking. Just 1 elevator for that hotel was not enough.

10

Charles

6 May 2025

·

Stayed 1 night

Large shower. Bright light on the mirror. Quiet. Elevator was slow and slightly jerked on startup in either direction. Very clean. Sheets were pushed to the bottom of the bed like someone had slept there.

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Cleanliness

Cleanliness is frequently praised, with many noting very clean rooms and common areas. However, some guests reported musty odors, occasional hairs or pests, and isolated maintenance lapses.

Related guest reviews

10

Elyse

30 Nov 2025

·

Stayed 1 night

Room was very clean. Staff was welcoming

10

Suzanne

1 Feb 2024

·

Stayed 1 night

Rooms are always clean and bathrooms spotless.

2

Johnny

12 May 2024

·

Stayed 1 night

Roaches in the room, when I informed the staff they responded with OMG then continue to check me out…

6

Fortune

27 Aug 2023

·

Stayed 1 night

I want to start by saying Kelly at the front desk was amazing. So sweet and kind. The location is really great and overall the hotel nice for the price. They have a complimentary breakfast that had options for everyone. I really was pleased until I had a cockroach in my room. After killing it I just couldn’t relax because I feared there would be more.

10

Kinley

9 Nov 2025

·

Stayed 2 nights

Front desk ladies were so kind!!!! Clean room nice stay!

10

Melissa

12 Oct 2024

·

Stayed 1 night

Very clean, right off the highway. Beds are comfy and rooms are really spacious.

6

Tiffany

1 Jun 2025

·

Stayed 1 night

The room did not smell great upon arrival, my son referred to it like cigarette smoke, my mom who came in after said a musty dog, to me more so like a bad mop.

6

Yazareth

17 Aug 2025

·

Stayed 2 nights

The room was clean BUT with a bad smell like wet and old carpet, we just stayed for 1 night, plus lots of noise, teenagers running around and knocking the doors in the middle of the night, we love the Holiday Inn but this one was the exception.

10

Joshua

17 Mar 2024

·

Stayed 1 night

Spotlessly clean quiet room with no heavy cleaning product or perfume odors, friendly and efficient staff. Warmly welcomed. Comfy beds. Will stay again when in Charlotte.

10

jay

16 Mar 2025

·

Stayed 1 night

Rooms were very clean

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Rooms

Rooms are often described as spacious with comfortable beds. Several reviews report noise from nearby roads or thin walls, and some note dated furnishings, weak water pressure, or HVAC issues.

Related guest reviews

10

Jennifer

27 Jan 2025

·

Stayed 1 night

Very nice, spacious and clean Double Queen suite. Perfect size for 3 adults. Staff were incredibly friendly and breakfast was great! Lots of hot food items to choose from.

10

Lea

4 Apr 2024

·

Stayed 2 nights

We stayed here for two nights while we went to Carowinds as a family of 5. Our room was huge and that’s not an easy find. Breakfast was delicious with tons of variety and the coffee was amazing!

6

Tiffany

2 Sept 2024

·

Stayed 2 nights

AC didnt work

6

Michael

9 Oct 2023

·

Stayed 3 nights

The staff was excellent. Easy to work with. The room and furnishing need updating. Poor water pressure in the shower. And a musty wet smell in the room. The elevator was very loud and not sure how fast we would get to the first floor sometimes.

6

Kerri

24 Aug 2025

·

Stayed 1 night

I really liked the first room we stayed in on the first floor rather than the one during our second stay on the third as it is a little outdated and needs fixing plus the first room was larger and cleaner except again for the hair I found on the bed the first time. The staff at Reception and at the breakfast area has always been wonderful and friendly as well as the breakfast was great!

10

Rachael

21 Oct 2025

·

Stayed 1 night

We enjoyed our stay! The staff was friendly upon checking in and out. We found the room to be quite spacious, clean and comfortable. The hotel itself was quiet, however, the road of which the hotel is located, was quite noisy at night, making it a little difficult to sleep.

6

Michael J.

29 Dec 2022

·

Stayed 1 night

Really loved the entire stay except one issue… The rooms streetside are incredibly noisy from Street traffic Every other aspect of our stay was worth a very high rating I brought earplugs and the traffic noise was greater than the ear plugs

8

Kimberly

28 Apr 2025

·

Stayed 1 night

It was loud inside the hotel. Needed noise control after 11. The elevator sounded like it was knocking. Just 1 elevator for that hotel was not enough.

8

Maria

1 Sept 2025

·

Stayed 1 night

We loved how clean the rooms were specially the bathroom. The bed was very comfy and the pillows were just right not too soft nor hard. The complimentary breakfast was pretty good. The coffee was excellent and the other offerings were good but the juices tasted almost like water with color, too watered down. The main issue we have was we can hear the loud footsteps from the room above, other that it was a pretty good stay.

10

Susan

31 Jan 2025

·

Stayed 1 night

Fine room. A little noisy with airplanes, motorcycles and sirens. Good breakfast.

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Service

Service is widely praised as friendly and helpful across check-in and throughout stays. A few guests cite issues such as repeated key card resets, unhelpful responses to problems, or billing disputes.

Related guest reviews

6

Angela

9 Dec 2023

·

Stayed 1 night

Although this hotel was quite nice and clean, I probably will not stay here again. The beds were comfortable, but the pillows were terrible, as was the breakfast. This is not the reason why I wouldn't stay here again. I would not stay here again due to the fact that even though I had paid for hotel through hotels.com the hotel charged me another $103 for incidentals and said it would fall off in a couple days. I called 12/9/23 and filed a dispute with cc company, since it had not been taken off. We stayed on 11/22/23. CC company has taken care of it, but I feel that if I had not been paying attention the hotel would have left the amt on card and gotten paid twice.

10

William

28 Sept 2025

·

Stayed 1 night

Great stay close to Panther stadium. Great check in/front desk person.

6

Laura

11 Jun 2024

·

Stayed 1 night

We booked our room the same day and had no issues checking in when we arrived. However, we went up to our room that was suppose to sleep 6, and saw that the whole pull out couch was missing. The foot stools and coffee table were the only thing left. We asked to switch rooms or for a roll away bed for our kids or a couch to be put in our room. We were told since we booked 3rd party and they sold out there was nothing they could do. We have four kids and even stuffing three in a bed forced our teen to have to sleep on the floor. They didn’t even offer us extra blankets or pillows. They were incredibly unhelpful. We only chose that hotel because it slept 6. We will not be returning.

10

Donna Kay

7 Dec 2024

·

Stayed 1 night

Love this place! Only place we will stay in Charlotte & we go there often. Steve is AWESOME!!! So is Miss Gloria!!! All the staff are so friendly & helpful! It's like staying at a friend's house! The beds are so comfortable & the rooms have big TV'S, mini fridges, microwaves, & coffee/tea makers.. all of this made my stay Last Christmas when I got the flu & spent almost the entire trip in bed! Highly recommend this Holiday Inn Express!!!

8

robert l

15 Nov 2025

·

Stayed 1 night

The front desk people are friendly & attentive

8

Carl M

14 Apr 2024

·

Stayed 1 night

There was a good number of people checking in at the same time. The desk manager was prepared and efficient.

10

Robert

23 Apr 2025

·

Stayed 1 night

Hotel rooms were nice and spacious. Friendly staff, especially Twan! Breakfast was good. Went to Carowinds for the first time so this hotel was an affordable and convenient overnight stay after a long day.

10

Rick E

26 Aug 2025

·

Stayed 3 nights

Did not like having to have room key change again. They wouldn't work from one day to the next I

2

jassmine

28 Jul 2024

·

Stayed 2 nights

The day I checked in my keys didn’t work over the course of the weekend I had to get my keys rest over 3x and finally the night before checkout we got a new set of keys. I only had enough towels and rags in my room for one, it was 2 of us. When I went to ask the young man for more towels and rags he then pointed around the corner and told me to ask the housekeeping ladies because they were loading their carts. (Not an issue) the issue came in when I asked the ladies and the first 2 ladies acted like they couldnt understand English. So I asked another one. I’m guessing she’s suppose to be the “head”of the housekeeping. She looks me dead in my face and walks off and starts laughin and speaking to the others in their language. I said I’m about to just grab these towels right here off this cart and go. Then all the laughter died immediately! The first lady I ask for the towels IN ENGLISH ASKED ME WHAT ROOM ARE YOU IN??? Soo now you speak English? I wouldn’t recommend this ghetto ass place to anyone!!! 1 star!!!!

10

Nancy

10 Aug 2025

·

Stayed 1 night

The staff was excellent and more than helpful in our check in and stay. The breakfast buffet was very good and with lots of choices for everyone. Love the coffee maker that's available 24/7. My husband had a doctor's appointment and the staff allowed us to come in and rest early and told us how to get to the appointment. Great friendly and helpful SO NICE.

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Location

Location is convenient to I-77, Carowinds, stadiums, and the airport, with dining options nearby. Some guests experienced road noise, and a few reported vehicle break-ins.

Related guest reviews

10

William

28 Sept 2025

·

Stayed 1 night

Great stay close to Panther stadium. Great check in/front desk person.

10

Jason

20 Dec 2024

·

Stayed 2 nights

Good hotel close to several eating spots & airport!

10

RACHEL

15 Jun 2025

·

Stayed 1 night

Great location

4

Richard

4 Jan 2024

·

Stayed 1 night

We parked right in front of the doors underneath a parking light. Our vehicle still got broken into and items were stolen from our vehicle. Afterwards, we were told that hotels in the area have been having a lot of vehicle break-ins. We were never warned about this. They told us that they usually do have security but did not the night our vehicle was broken into. The staff were nice and helped us with cleaning up the glass around our vehicle. However due to this experience, we will not be staying at this hotel again. I would recommend warning guest checking in to not leave items in their vehicles due to break-ins. The elevator also was making loud noises. Some positives about the hotel were that the beds were very comfortable and they did have some foods, drinks, and misc. items to choose from by the desk. Their breakfast was also very good.

10

Rachael

21 Oct 2025

·

Stayed 1 night

We enjoyed our stay! The staff was friendly upon checking in and out. We found the room to be quite spacious, clean and comfortable. The hotel itself was quiet, however, the road of which the hotel is located, was quite noisy at night, making it a little difficult to sleep.

8

Kory

14 Aug 2023

·

Stayed 1 night

Good location off the interstate. Very quiet room--unlike most hotels with paper thin walls and hallway noise.

10

Gabriela

13 Aug 2023

·

Stayed 1 night

We came for the Beyoncé concert and the hotel was perfect location from the Bank of America Stadium ( about 15 min away). The employees were very friendly and the check in process was very quick and efficient! Definitely will be back.

10

Kathy

9 Jun 2024

·

Stayed 1 night

Easy to get to from I-77. In a very nice area and not far from stores and restaurants.

10

William

26 Jul 2025

·

Stayed 2 nights

Nice location and very easy access to I77

10

Bryan

13 Aug 2025

·

Stayed 2 nights

Great location

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Dining

Breakfast is generally well liked, with plenty of hot options and variety plus good coffee. Some guests mentioned watered-down juices or slow restocking near closing.

Related guest reviews

8

Karen

22 Sept 2025

·

Stayed 2 nights

Everyone was very kind and helpful. The bed and pillows were very comfortable. There was a wide selection of food at breakfast and it was good. The only disappointment was that the pool was out of service.. especially since I chose the hotel based on having an indoor pool.

10

Ryan

6 Aug 2025

·

Stayed 1 night

Room was very clean and comfortable bed and bedding. Hot breakfast was stocked often and well maintained.

10

Jennifer

27 Jan 2025

·

Stayed 1 night

Very nice, spacious and clean Double Queen suite. Perfect size for 3 adults. Staff were incredibly friendly and breakfast was great! Lots of hot food items to choose from.

10

Jeannette

3 Jan 2023

·

Stayed 1 night

Friendly front desk staff, clean and comfortable room, convenient location with ample parking. Tasty breakfast including our favorite, the instant pancake machine.

10

Lea

4 Apr 2024

·

Stayed 2 nights

We stayed here for two nights while we went to Carowinds as a family of 5. Our room was huge and that’s not an easy find. Breakfast was delicious with tons of variety and the coffee was amazing!

8

Becca

2 Dec 2024

·

Stayed 3 nights

The beds were good and pillows nice and soft. King size bed could use a couple more pillows as only 4 didn’t seem like quite enough. Water pressure wasn’t great. Breakfast was good and had a nice variety, only downfall was that on Sunday breakfast was to be until 10am. We got down there at 9:15 am and they had stopped replenishing items that had run out already, so the options were limited. Some people who came down around 9:30 had even more limited options and mentioned it to the staff who brushed it off. By 9:45 they had closed the breakfast doors. I just feel if it’s advertised until 10am it should be stocked until then.

8

Kerri

5 Aug 2025

·

Stayed 1 night

All in all our stay was great! There were many options for the breakfast buffet and the food was delicious! Check in was quick and checkout as well and all the staff we encountered were very friendly and helpful and the room we stayed in was very spacious and no issues there. I have only one complaint. Right before I went to bed, I noticed there was hair on the edge of the fitted sheet on the bed which we just threw out in the garbage and I felt uneasy about sleeping in the bed after finding it there and was unsettling. Other than that, everything was great for a quick stay while travelling to our vacation destination.

10

Donna

9 Feb 2025

·

Stayed 1 night

Room was spacious and breakfast was delicious

10

Olivia

22 Feb 2025

·

Stayed 1 night

The breakfast was great!

8

Maria

1 Sept 2025

·

Stayed 1 night

We loved how clean the rooms were specially the bathroom. The bed was very comfy and the pillows were just right not too soft nor hard. The complimentary breakfast was pretty good. The coffee was excellent and the other offerings were good but the juices tasted almost like water with color, too watered down. The main issue we have was we can hear the loud footsteps from the room above, other that it was a pretty good stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$89
February	US$94
March	US$103
April	US$103
May	US$106
June	US$104
July	US$111
August	US$101
September	US$98
October	US$104
November	US$98
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $128	17 $109	18 $114	19 $114
20 $103	21 $111	22 $110	23 $105	24 $107	25 $117	26 $117
27 $103	28 $112	29 $112	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $117	3 $117
4 $107	5 $112	6 $135	7 $144	8 $107	9 $121	10 $139
11 $103	12 $112	13 $139	14 $117	15 $105	16 $121	17 $163
18 $107	19 $112	20 $139	21 $116	22 $112	23 $132	24 $139
25 $108	26 $112	27 $121	28 $113	29 $107	30 $117	31 $122

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, Accessible (Comms Accesible)

Suite, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express Arrowood by IHG

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