Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee. The cost is approximately USD 17.00 for adults and USD 10.00 for children. Children aged 4 and younger eat free breakfast.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per accommodation, per stay (maximum USD 75 per stay). Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of USD 50, subject to availability.

What accessibility features are available for guests with disabilities?

The property features wheelchair-accessible facilities including a registration desk, public washrooms, and meeting spaces. There is also a stair-free path to the entrance and elevators for easy access.

What is the location of the property in relation to key landmarks?

The hotel is located near SouthPark Mall, just a 1-minute drive away, and is 8 minutes from Quail Hollow Club. Other nearby attractions include Sharon Shopping Center (1.1 km), Phillips Place (1.7 km), and Bojangles' Coliseum (5.4 mi).

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, operational from May 02 to October 13.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

DoubleTree Suites by Hilton Charlotte - SouthPark

Average nightly price at DoubleTree Suites by Hilton Charlotte - SouthPark by month, last 12 months (USD)
Month	Average price
January	US$148
February	US$156
March	US$148
April	US$153
May	US$184
June	US$158
July	US$173
August	US$158
September	US$160
October	US$173
November	US$161
December	US$147

What guests think

Across recent reviews, DoubleTree Suites by Hilton Charlotte - SouthPark is praised for its walkable SouthPark location and large suite-style rooms, with many guests highlighting friendly front-desk interactions and a generally comfortable stay for families and business travelers.

Common drawbacks include an aging feel with occasional maintenance problems such as finicky air-conditioning, slow or out-of-order elevators, and sporadic issues with ice machines or in-room fixtures. Parking is frequently described as limited or awkward, and cleanliness and service can be inconsistent, with reports of odors, missed housekeeping, or slow responses. It’s a practical choice if you value space and SouthPark access, but expect some variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor pool and courtyard, but parking is often limited or inconvenient. There are recurring reports of maintenance issues such as AC problems in common areas, occasional elevator outages, and ice machines or fitness center not working.

Related guest reviews

10

Shalonda

28 Feb 2025

·

Stayed 2 nights

The elevators were slow and one was out if order. Ice machines did not work on 2 of the floors.

10

Joyce

2 Jun 2024

·

Stayed 1 night

We enjoyed staying here. The only thin is the parking was terrible.

8

Melissa

6 Apr 2025

·

Stayed 2 nights

Hotel was clean! Staff was friendly. Breakfast was great! However, air conditioning didn’t work and needed to be reset, ice machines didn’t not work, tv needed to be reprogrammed. Everything was fixed but was a little inconvenient and surprise considering this was a nice hotel

6

daniel

28 Jun 2024

·

Stayed 4 nights

Nice rooms. Shower drain stopper was broken, and the gym was not open. Overall I’d stay there again.

10

Mel

5 Aug 2025

·

Stayed 2 nights

Everything about this hotel was amazing, the rooms were cleaned top to bottom. The beds were so comfortable and cozy I didn't want to get up. This was one of the best hotels I have stayed in. I will definitely use them again. Check in service the lady was amazing and professional and facial expression was inviting. It was very late when we checked in and she still had a smile on her face. The kids loved the pool. I will be back.

6

Colleen

31 Jul 2025

·

Stayed 3 nights

I loved the size of the room and the location right next to the mall. The towels had a strong odor of bleach and were dingy. Had to switch towels twice. no more bleach odor but blah odor. Bought towels outside and brought in. Bedding was dingy and had slight odor of bleach. I think they need new washers with extra rinse cycle? Or instruct staff to properly wash linens? Parking lot in the back of hotel needs lighting indoors. Scary for us at night. Excellent location!

10

Jessica

24 Aug 2025

·

Stayed 1 night

The desk assistant Latia was great! Very helpful and kind, she made sure we were happy with the suite. Bryana also checked on us and got us a remote for the living room. Our time at the pool was enjoyable but cold.

10

Elisha D.

8 Apr 2025

·

Stayed 2 nights

Great area but parking was lacking and the bathrooms are pretty tight. But I’d stay there again

6

Anna

14 Sept 2025

·

Stayed 1 night

When I pulled in, I nearly left. The parking lot looks pretty bad. Scary even and certainly not like a doubletree in that area should. Also the tub would not drain. I’m trying to take a shower, you were up to your ankles in water. We were only there overnight, so we didn’t figure this out until the day we were leaving and reported it at check out.

8

Barbara

11 Jul 2024

·

Stayed 1 night

Like - large room, very nice bedding Not like - coffee in lobby was lame/weak, fitness center closed, wonky parking behind hotel in parking structure, breakfast quite expensive

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms and tidy spaces, but feedback is mixed. Several guests reported musty or mildew odors, dingy linens, dust/cobwebs, and a few instances of mold or pests.

Related guest reviews

6

Melissa

23 Jun 2025

·

Stayed 2 nights

Overall it was a very nice property room was spacious and pool was great. We arrived in our room to a very strong mildew smell. I would have complained or asked for a different room but we were out at some other locations during a majority of the day so we only really slept. However, each time we came back it was very strong and overwhelming. I am not sure what was wet but seems like not a great room to put people in if there is in fact mildew or mold growing somewhere in there. It was not a result of us as this was the smell on our arriving to the room initially. I would have someone check on it because it is really bad. Room 249 to be exact.

10

Laura

27 Jul 2025

·

Stayed 1 night

Check in was super fast, staff is very friendly and attentive. Room was so clean and spacious. Beautiful hotel!!

2

Nichol

29 Jul 2025

·

Stayed 2 nights

There were bed bugs so we left. The manager did refund our stay and provided breakfast vouchers that we did not utilize due to leaving in the middle of the night.

2

Bibi

31 Jul 2023

·

Stayed 3 nights

Check in was a nightmare because the hotel double booked me with another guest. Parking is so limited you have to make sure you get back to the property before 10:00 pm to find a spot. To top it off I was devoured by bed bugs and may have potentially brought them home.

10

Nakia

22 Nov 2025

·

Stayed 1 night

The suite was very clean, only stayed one night so I wasn't expecting much more. Friendly staff! I would definitely stay here again.

10

Richard

15 Apr 2025

·

Stayed 2 nights

Everything was clean and tidy. Room, common areas were well maintained

6

Katey

30 Oct 2023

·

Stayed 1 night

There were dust and cobwebs throughout the room. Also, a few dead bugs in the bathroom. Staff was nice, but will not stay at this facility in the future.

6

Colleen

31 Jul 2025

·

Stayed 3 nights

I loved the size of the room and the location right next to the mall. The towels had a strong odor of bleach and were dingy. Had to switch towels twice. no more bleach odor but blah odor. Bought towels outside and brought in. Bedding was dingy and had slight odor of bleach. I think they need new washers with extra rinse cycle? Or instruct staff to properly wash linens? Parking lot in the back of hotel needs lighting indoors. Scary for us at night. Excellent location!

6

Fine

25 May 2024

·

Stayed 2 nights

Right next to a mall, this place is at a great location, but the facilities are outdated and in desperate need of renovation. The musty, mildewy smell is unforgettable. Fitness center and pool was reasonable and the staff did try their best to provided excellent service despite the inadequacies of the actual rooms.

6

Susan

4 Sept 2023

·

Stayed 2 nights

The front desk staff was very friendly. We have stayed here many times over the years, mainly because of the location. But the hotel needs a facelift. We were in room 662 and there was water damage and mold on the ceiling by the sliding door. The sliding door was extremely difficult to open. There was mold in the bathroom. Along the tub and floor. The bathroom door was dirty and needed painting. We requested room service after our first nights stay. We told the lady at the front desk- even mentioning there was a spot of blood (or something red) on the comforter. Housekeeping never came. We had to go down at 10:30pm to get more towels. For such a nice location, you would think the hotel would be cleaner and renovated.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are consistently spacious with comfortable layouts and some balconies, though decor and bathrooms feel dated in places. Noise and mechanical issues (loud or weak AC, uneven floors, small bathrooms, and uncomfortable sofa beds) appear in multiple reviews.

Related guest reviews

8

Wesley

7 Aug 2024

·

Stayed 2 nights

Staff was courteous and professional. Very spacious room and extremely quiet. Needs some updating. Was disappointed there arent any streaming services to access of televisions. Will stay again mainly because if how large the room was.

8

Retyce

23 Mar 2025

·

Stayed 2 nights

This hotel was beautiful and I often stay here when I am in town. My only negative feedback is that the king size adjoining suite - room 314 there are dips in the floor. There were no dishes to use in the kitchen. No pots or pans for the stove top. Also the ac unit is in the closet of this and it’s really loud. Overall it very spacious and accommodating. I would stay here again but I think it’s time for a facelift!

10

Melissa

31 Aug 2025

·

Stayed 1 night

Only here for one night. It took us about 20 minutes to get here from Carowinds. Check in staff was wonderful and friendly. 2 bedroom suite is very spacious. Pull out couch seemed comfortable for my son.

10

Kelley

4 Dec 2025

·

Stayed 4 nights

Perfect location and very spacious room!

8

Jalmaze

6 Jul 2025

·

Stayed 2 nights

Bed was uncomfortable

8

Stephen

28 May 2024

·

Stayed 3 nights

The safe wasn’t working. The bathrooms need to be updated. The tubs should be removed.

8

Marianne

2 Aug 2025

·

Stayed 1 night

The property is nice , a little dated needs up grades ! The staff accommodates, the parking was not the easiest ! But the rooms spacious and clean ! I would stay there again close to mall ! Great for our girls trip

8

Amy

5 May 2025

·

Stayed 1 night

air did not seem to be working , the ac unit was loud, It was located in the bedroom near the bathroom adn was making a loud noise. The ac was on but was not feeling cool, the pull out bed was uncomfortable and blanket for the bed was scratchy an dpoor quality

6

Lauren

20 Nov 2023

·

Stayed 2 nights

Spent $500 for two nights and to be honest I could’ve prob stayed at a nicer hotel for cheaper. The walls are so thin you literally can hear everything. There was someone staying at the hotel celebrating their birthday and we could hear them yelling and screaming and partying until 5 in the morning. Then we could hear someone get up at 6 in the morning I’m assuming to leave but they were literally dropping what sounded like their suitcases on the floor and throwing stuff in it. Needless to say, we didn’t get any sleep. The hotel is older, you can tell but there’s not a terrible smell. It just looks a little run down. The beds are super comfortable and it’s in a great location.

8

Barbara

11 Jul 2024

·

Stayed 1 night

Like - large room, very nice bedding Not like - coffee in lobby was lame/weak, fitness center closed, wonky parking behind hotel in parking structure, breakfast quite expensive

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is often friendly and accommodating, with quick help from maintenance and positive front-desk interactions. However, responsiveness can be uneven—reports include rude or unhelpful staff, delayed towels, room-type mix-ups, and slow check-in.

Related guest reviews

10

Megan

1 Jun 2025

·

Stayed 3 nights

Fabulous stay from start to finish! Really want to commend the service we received from Chino! Chino was very friendly and accommodating.

6

Sarah

18 Nov 2024

·

Stayed 2 nights

Room was spacious and well decorated, hotel location was convenient, lobby was nice. However upon check in, we were met with a very rude staff member who mocked us, watched TV on his phone instead of tending to customers, and spoke very rudely throughout our interactions. We also saw him behave rudely to other customers and act in an angry and unprofessional manner for multiple days. Definitely surprising considering the restaurant staff, housekeepers, and late night/early morning front desk staff were very kind.

10

Karina

26 Aug 2025

·

Stayed 3 nights

Loved my stay! Staff is so helpful and friendly. The courtyard is beautiful. Wish I had more time to just hang in the hotel. I had breakfast and dinner there. Would recommend both.

10

Sarah

31 Aug 2025

·

Stayed 2 nights

Everyone we dealt with was incredibly polite and welcoming. We had an issue with the ac one night and maintenance came right away to fix it. We ordered room service twice and both times the food was good and fairly quick as well as friendly delivery. Overall would definitely stay here again! The only negative feedback I have is that pulling out of the property onto the main road can be a challenge during busy times but not really something they can control either.

4

Stephanie

15 Jun 2023

·

Stayed 2 nights

Other than the gentleman that checked us in the other staff members were rude and not helpful. We only had two towels for four people so I called housekeeping many times but no one would pick up so I called front desk 3 times over the course of the day asking for 2 towels. I finally went down to the front desk to plead for two towels as we had to get ready for a graduation. The two individuals at the front desk could not have cared less. They said call housekeeping. I said I did three times. I said could you just get me two towels so we can get ready. The male staffer said no housekeeping is on a different floor. There was two staffers at front desk and no customers around so I could not understand why they couldn’t help me. They made me stand there for almost 1/2 before someone went to grab me two towels. At that point we were then made late for the graduation.

10

Lucette

14 Aug 2025

·

Stayed 1 night

Stayed for overnight to make going to an early business meeting easier. Excellent front desk service, an incredibly comfortable bed with lots of pillows, and a shower with great pressure. Free parking that was easy and convenient was a bonus. I chose to try the on-site restaurant due to time/weather; limited options, but excellent service and tasty meal. Highly recommend, and I know I will return again.

6

Camille

7 Jul 2024

·

Stayed 2 nights

Overall enjoyed my stay and would stay again. Just issues getting towels for pool and room, no one came to change trash. Front desk and housekeeping wouldn’t answer phones when trying to reach them for items we needed.

10

Chris

31 Jan 2024

·

Stayed 1 night

Nice property and great area for food and shopping. Check in was a little slower than I am accustomed and never received a couple of items that I asked the front desk to send down. Overall still a good stay.

4

Latrish

5 Dec 2023

·

Stayed 2 nights

We came in around 1pm. Our rooms weren’t ready. Which is understandable. The Young man told us to go grab lunch. So we did and some shopping. Came back later on that evening to check in. We were told our King rooms that we had booked months in advance were no longer available and we were given a Queen. Placed on the 4th floor and when we came off the elevator it didn’t smell it STANK SO BAD!!!!! We were given our 1st room and it STANK!!! Went downstairs to tell the Young lady and she acted like oh well. Then she told the middle aged man the issue. He told us they were having a wedding party and they didn’t have anymore rooms. But then the found us another room on the same 4th Floor that STANK!!! this room was actually clean with no stank smell. But found our Cousins a King room. I guess that’s what I get for speaking up. Anyway………….. Coming off the elevator there were dirty dishes sitting outside the rooms from the time we arrived to the time we left. (2 day stay) Still no King size bed the entire time we stayed and that’s what we paid for months in Advance. The hotel where you first come in is Beautiful but that 4th floor needs deep cleaning and repairs. I took pictures as receipts. Please do Better Double Tree

6

Denard

6 Oct 2025

·

Stayed 1 night

Staff will wake you up by coming in the room at 8am even when you requested late check out. We were on our way out and there were cops everywhere from an incident and it took forever just to be able to leave the parking lot

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent SouthPark location next to the mall, symphony park, and restaurants; many guests found it walkable and convenient for shopping and dining. Handy base for exploring Charlotte and nearby attractions.

Related guest reviews

10

Qian

5 May 2025

·

Stayed 1 night

Really nice and quiet property situated right next to the beautiful symphony park. The staff is very attentive and friendly. We had a great stay!

10

Robin

2 Jan 2025

·

Stayed 2 nights

Liked that I could walk to several restaurants. Next door to large mall and upscale shopping. Quick drive to grocery. Very nice property.

10

David

19 Nov 2023

·

Stayed 1 night

Great location!

10

Paul

11 Sept 2023

·

Stayed 1 night

The DoubleTree at SouthPark Mall in Charlotte is where I most often stay when visiting the area. It feels like a hidden gem right beside the mall. There are many great shopping and restaurant options within walking distance or a short drive.

10

Kelley

4 Dec 2025

·

Stayed 4 nights

Perfect location and very spacious room!

10

Bella

15 Sept 2025

·

Stayed 1 night

Great place to stay while attending a concert in Charlotte. Close to shopping, malls and restaurants.

10

ashleen

29 Nov 2024

·

Stayed 1 night

Great location for all the things we were doing in Charlotte.

10

Angel

18 Oct 2025

·

Stayed 1 night

Fabulous location

10

Kenneth

3 Dec 2023

·

Stayed 2 nights

Spacious suite with separate bedroom and kitchen. Location next to SouthPark and all it has to offer.

10

Joanna

14 Apr 2025

·

Stayed 2 nights

My stay at the Double Tree SouthPark was amazing. From the moment we arrive, through the check in process, and our departure. Property was well maintained and cleaned. Beds were comfy and rooms very spacious. Service was outstanding in every interaction. I will definitely be coming back on my next trip to Charlotte. Definitely recommend this property, super and amazing location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and dining feedback is mixed: some enjoyed tasty meals, attentive staff, and decent room service, while others found options limited and the buffet average or pricey. Complimentary coffee drew occasional criticism.

Related guest reviews

10

John

31 Dec 2022

·

Stayed 19,356 nights

They handed us a warm chocolate cookie upon check-in. Very unique as that's the first I've had that happen. Complimentary coffee was horrible but that's been my experience at just about all hotels. I don't hold that against them as everything else was great.

10

Erica

7 Sept 2025

·

Stayed 2 nights

Staff was very friendly. Good breakfast selection. I felt very safe.

10

Sarah

31 Aug 2025

·

Stayed 2 nights

Everyone we dealt with was incredibly polite and welcoming. We had an issue with the ac one night and maintenance came right away to fix it. We ordered room service twice and both times the food was good and fairly quick as well as friendly delivery. Overall would definitely stay here again! The only negative feedback I have is that pulling out of the property onto the main road can be a challenge during busy times but not really something they can control either.

10

Brandon

11 May 2025

·

Stayed 1 night

Had an awesome time at the DoubleTree! The staff were super friendly, check-in was quick, and the warm cookie at arrival was a nice bonus. My room was clean, comfy, and had everything I needed. Loved the hotel vibe—quiet, relaxing, and well-kept. The breakfast was solid too. Definitely recommend and would stay again!

8

Jason

31 Dec 2023

·

Stayed 2 nights

The breakfast buffet isn’t worth the money. But the accommodations were excellent.

10

Lucette

14 Aug 2025

·

Stayed 1 night

Stayed for overnight to make going to an early business meeting easier. Excellent front desk service, an incredibly comfortable bed with lots of pillows, and a shower with great pressure. Free parking that was easy and convenient was a bonus. I chose to try the on-site restaurant due to time/weather; limited options, but excellent service and tasty meal. Highly recommend, and I know I will return again.

10

Tiffany

14 Nov 2024

·

Stayed 2 nights

Beautiful suite. The food was delicious at the onsite restaurant. Staff was extremely courteous. I will stay here again.

10

Rhonda

23 Jun 2024

·

Stayed 4 nights

Beautiful hotel and excellent location in SouthPark. Close to shopping, restaurants, etc. Checking early wasn’t an option and I showed up 3 hours early. Check in time isn’t until 4:00. I did get to check in around 3:30. So, just keep in mind to not show up too early. Staff was very friendly and helpful. Beautiful common areas-courtyard, pool with waterfalls… lots of elevators located around the premises. My one bedroom suite has a full kitchen tucked away-with full size refrigerator. Spacious living room and dining area… large bedroom and nice bathroom. Big screen tvs in LR & BDRM. One complaint was the restaurant was not open except for the buffet for $17 and it wasn’t great. The website stated —as well as the scan on the menu— that we could order other items than the buffet-and that it was open for lunch. They said since Covid, they didn’t have those options… that should definitely be changed on the menu to reflect as such. Otherwise, it was a fantastic experience!

10

Wendy

8 Oct 2023

·

Stayed 2 nights

Great location. Restaurant breakfast staff were fast and attentive.

8

Barbara

11 Jul 2024

·

Stayed 1 night

Like - large room, very nice bedding Not like - coffee in lobby was lame/weak, fitness center closed, wonky parking behind hotel in parking structure, breakfast quite expensive

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $158	3 $306	4	5 $283	6 $162	7 $164
8 $156	9 $159	10	11	12 $159	13 $159	14 $162
15 $159	16 $166	17	18 $162	19 $156	20 $164	21 $166
22 $146	23 $159	24 $162	25 $166	26 $166	27 $206	28 $162
29 $156	30 $162

Su	Mo	Tu	We	Th	Fr	Sa
		1 $159	2 $162	3 $156	4 $198	5 $222
6 $162	7 $234	8 $276	9 $253	10 $162	11 $202	12 $204
13 $159	14 $162	15 $159	16 $162	17 $160	18 $162	19 $162
20 $146	21 $159	22 $162	23 $162	24 $156	25 $161	26 $158
27 $156	28 $162	29 $159	30 $162	31 $156

DoubleTree Suites by Hilton Charlotte - SouthPark

Prices for DoubleTree Suites by Hilton Charlotte - SouthPark

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Balcony (Both 1 King Bed,Living Room,Kitchenette)

Suite, 1 King Bed, Microwave, Courtyard View (Living Room, Wet Bar)

Suite, 1 King Bed, Accessible, Microwave (2 Queens 1 King, Wet Bar, Accessible)

Suite, 1 King Bed, Microwave (Living Room, Wet Bar)

Suite, 2 Queen Beds, Microwave (Living Room, Wet Bar)

Suite, 1 King Bed, Mobility Accessible, Microwave (Living Room, Kitchenette)

Suite, 2 Queen Beds, Microwave (Living Room, Kitchenette)

Suite, 1 King Bed, Mobility Accessible, Microwave (Living Room, Wet Bar)

Suite, 1 King Bed, Microwave (Living Room, Kitchenette)

Suite, 1 King Bed, Mobility Accessible, Microwave (Wet Bar)

Suite, Multiple Beds, Balcony (2 Queens 1 King,Living Room,Kitchenette)

Guest reviews of DoubleTree Suites by Hilton Charlotte - SouthPark

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree Suites by Hilton Charlotte - SouthPark

Prices for upcoming dates