Embassy Suites Hotel Charlotte
US$148
/ night
Avg. for September
Select dates to see prices and availability
US$148
/ night
Avg. for September
Monthly average prices
Nightly prices at Embassy Suites Hotel Charlotte average US$137 in the cheapest month (December) and US$224 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$157 |
| February | US$176 |
| March | US$164 |
| April | US$165 |
| May | US$153 |
| June | US$145 |
| July | US$224 |
| August | US$155 |
| September | US$148 |
| October | US$181 |
| November | US$157 |
| December | US$137 |
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Sept · US$148
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Most expensive: July (~US$224)
Cheapest: December (~US$137)
About this property
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features wireless internet access (surcharge), wedding services, and a television in a common area. Getting to nearby attractions is a...
Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features wireless internet access (surcharge), wedding services, and a television in a common area. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.
Business amenities
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 13003 square feet (1208 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Dining
Enjoy American cuisine at E'terie Grill & Lounge, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 274 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters, and all rooms are furnished with double sofa beds. Satellite programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have complimentary toiletries and hair dryers.
Location
Located in Charlotte, Embassy Suites Hotel Charlotte is within a 10-minute drive of Charlotte Convention Center and Bank of America Stadium. This hotel is 4.3 mi (7 km) from NASCAR Hall of Fame and 4.4 mi (7.1 km) from SouthPark Mall.
What's nearby
The Olde Mecklenburg Brewery & Biergarten(0.7 Miles)
Renaissance Park(1 Miles)
Charlotte Regional Farmers Market(1.4 Miles)
Billy Graham Library(1.6 Miles)
Tyvola Square(1.8 Miles)
Sonesta Charlotte Lower South End(2 Miles)
Little Sugar Creek Greenway(3.1 Miles)
Amos' Southend(3.5 Miles)
Park Road Park(3.8 Miles)
Harvey B. Gantt Center for African-American Arts + Culture(3.9 Miles)
Museum of Illusions - Charlotte(4 Miles)
Freedom Park(4.1 Miles)
Charlotte City Center Visitor Info Center(4.1 Miles)
Duke Energy Headquarters(4.1 Miles)
Bechtler Museum of Modern Art(4.2 Miles)
Charlotte-Douglas Intl. Airport (CLT)(6.7 Miles)
Concord, NC (USA-Concord Regional)(20.7 Miles)
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Meeting rooms
Golf course (nearby)
Location
4800 S Tryon St, Charlotte, North Carolina, United States of America
The Olde Mecklenburg Brewery & Biergarten (0.7 Miles)
Renaissance Park (1 Miles)
Charlotte Regional Farmers Market (1.4 Miles)
Billy Graham Library (1.6 Miles)
Tyvola Square (1.8 Miles)
Sonesta Charlotte Lower South End (2 Miles)
Guest reviews
8
Good
Based on 1,941 verified reviews
Who stays here?
Business
28%
Couple
20%
Family
38%
Group
8%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Embassy Suites Hotel Charlotte, guests frequently praise friendly staff, spacious suites, and the generous free breakfast with an evening reception, while feedback is mixed on cleanliness, maintenance, and noise from busy events and surrounding traffic.
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What guests think
At Embassy Suites Hotel Charlotte, guests frequently praise friendly staff, spacious suites, and the generous free breakfast with an evening reception, while feedback is mixed on cleanliness, maintenance, and noise from busy events and surrounding traffic.
Many appreciate quick access to CLT and downtown plus the airport shuttle, though waits and delays are reported at times. Parking carries a fee, and several reviews mention vehicle break-ins and limited security in the lot. A practical pick for short airport stays where convenience matters most.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool, bar/restaurant, airport shuttle, and on-site parking. Experiences are mixed: guests enjoy the bar and pool when available, but report occasional pool closures or cleanliness issues, slow shuttles, parking fees, and limited lot security.
Related guest reviews
10
Melanie
18 Mar 2025
·
Stayed 1 night
Beautiful hotel with fun happy hour and great pool with outdoor area!! Would stay here again!!
Beautiful hotel with fun happy hour and great pool with outdoor area!! Would stay here again!!
4
Reka
6 Dec 2024
·
Stayed 1 night
My car was broken in at the hotel. Why do you pay a parking fee and no security. Police was call but the hotel staff was not available for the cameras on a Saturday the manager should be able to get this footage in the absence of the staff member. Very disappointing. My car was parked in a well lit area. So sad.
My car was broken in at the hotel. Why do you pay a parking fee and no security. Police was call but the hotel staff was not available for the cameras on a Saturday the manager should be able to get this footage in the absence of the staff member. Very disappointing. My car was parked in a well lit area. So sad.
6
Tiffany
8 Apr 2024
·
Stayed 2 nights
The stay was not what I paid for, i specifically called hotel before booking asking questions about the pool to make sure its heated, they said it was so thats why i booked room. The pool was very very cold, when i told them about it they said we will call maintenance, but they never came. I waited 45 mins, informed them the second day they gave same answer and they never showed again. While leaving hotel 4 hours later for dinner saw a maintenance worker and asked was heater for the pool broken and he said they keep temperatures that way so they dont burn off all there chlorine in pool. To me that answer is ridiculous if other hotels can perform this correctly then its one or two things thats the problem there equipment or there workers very simple. Anyway it ruined the reason I picked hotel for my kids as the water was to cold for them to get in causing my 3 and half hour drive for this hotel usless and bad choice.
The stay was not what I paid for, i specifically called hotel before booking asking questions about the pool to make sure its heated, they said it was so thats why i booked room. The pool was very very cold, when i told them about it they said we will call maintenance, but they never came. I waited 45 mins, informed them the second day they gave same answer and they never showed again. While leaving hotel 4 hours later for dinner saw a maintenance worker and asked was heater for the pool broken and he said they keep temperatures that way so they dont burn off all there chlorine in pool. To me that answer is ridiculous if other hotels can perform this correctly then its one or two things thats the problem there equipment or there workers very simple. Anyway it ruined the reason I picked hotel for my kids as the water was to cold for them to get in causing my 3 and half hour drive for this hotel usless and bad choice.
10
Lakia
5 Jun 2023
·
Stayed 2 nights
Disappointed because the pool was out of service and Expedia nor the hotel noted this about the stay found out once we tried to go to the pool
Disappointed because the pool was out of service and Expedia nor the hotel noted this about the stay found out once we tried to go to the pool
8
Thomas
3 Mar 2023
·
Stayed 1 night
Hotel is great in every way, except it took 45 minutes for the shuttle to get to airport to pick us up.
Hotel is great in every way, except it took 45 minutes for the shuttle to get to airport to pick us up.
10
Ryanne
31 May 2025
·
Stayed 2 nights
This hotel was amazing . Starting off with the front desk . Everyone was so kind and accommodating. I needed to check in early and that wasn’t a problem they even gave me 2 free drink vouchers for their happy hour. I thought that was really awesome . Next , the room was super clean and fresh . Everything was up to date and modern . Housekeeping was cool. The morning breakfast was amazing . Bacon eggs ,sausage, pancakes, French toast, an oatmeal station ,cereal, fresh fruit, juices and sodas, and even an omelet station !! It was the best free breakfast I’ve ever experienced on a trip hands down . The pool was a 7/10 only because the water was nasty and filled with products like lotion, sunscreen & hair oils because the guest don’t shower before entering. It’s not the hotels fault but I wish they could enforce the rule a little better . It was gross for me . Sry . This was my first time in Charolette and it was an awesome trip . The city was so much fun with so much to do and experience and now I’m going to make sure that wherever I travel I stay at an Embassy suites . They really didn’t miss with this one !
This hotel was amazing . Starting off with the front desk . Everyone was so kind and accommodating. I needed to check in early and that wasn’t a problem they even gave me 2 free drink vouchers for their happy hour. I thought that was really awesome . Next , the room was super clean and fresh . Everything was up to date and modern . Housekeeping was cool. The morning breakfast was amazing . Bacon eggs ,sausage, pancakes, French toast, an oatmeal station ,cereal, fresh fruit, juices and sodas, and even an omelet station !! It was the best free breakfast I’ve ever experienced on a trip hands down . The pool was a 7/10 only because the water was nasty and filled with products like lotion, sunscreen & hair oils because the guest don’t shower before entering. It’s not the hotels fault but I wish they could enforce the rule a little better . It was gross for me . Sry . This was my first time in Charolette and it was an awesome trip . The city was so much fun with so much to do and experience and now I’m going to make sure that wherever I travel I stay at an Embassy suites . They really didn’t miss with this one !
8
Timothy
4 Jun 2024
·
Stayed 1 night
First, we went to our room and it was already occupied. Solved soon. Only real complaint was a $10 parking card that we did not expect and that I do not think was on the website
First, we went to our room and it was already occupied. Solved soon. Only real complaint was a $10 parking card that we did not expect and that I do not think was on the website
10
Lady
2 Mar 2025
·
Stayed 2 nights
The staff at the front desk were a little nonchalant but the staff in the dining and bar were fabulous! The property was old but well kept. I wish there was hotel security for the parking lot. However, we had a great stay. The hotel was quiet. Breakfast was delicious! The only downfall was the pool was not clean enough to swim in. Otherwise, everything was fine.
The staff at the front desk were a little nonchalant but the staff in the dining and bar were fabulous! The property was old but well kept. I wish there was hotel security for the parking lot. However, we had a great stay. The hotel was quiet. Breakfast was delicious! The only downfall was the pool was not clean enough to swim in. Otherwise, everything was fine.
6
Thomas
4 Mar 2023
·
Stayed 1 night
Great hotel. One problem I called for the shuttle. After 45 minutes it never came, so we had to take a taxi to the hotel.
Great hotel. One problem I called for the shuttle. After 45 minutes it never came, so we had to take a taxi to the hotel.
10
Craig
10 Jul 2025
·
Stayed 5 nights
Everything was great during my week's stay. It was nice to have daily room service and the food was exceptional. The amenities including breakfast, a pool and gym were great. The staff was friendly and helpful also.
Everything was great during my week's stay. It was nice to have daily room service and the food was exceptional. The amenities including breakfast, a pool and gym were great. The staff was friendly and helpful also.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: multiple reviews cite dirty or worn rooms, mold, pests, odors, and missed details, while others found accommodations very clean and refreshed.
Related guest reviews
4
Sonya
9 Sept 2023
·
Stayed 1 night
The rooms were old and dirty. The rooms looked dank, dark, smelled musky and really needed a renovation. There was water leaking somewhere in the room and the carpet was completely wet on one side of the room. However we didnt notice until the next morning and our clothes and suitcases were wet from being on the floor. We notified the front desk and they were willing to send someone to try to fix it. But honestly, we were only staying that one night and had a few hours before we checked out. We didnt want to have to be bothered by either getting another room and moving all our stuff or being bothered by staff interrupting our stay. Honestly, they should have credited our stay there. The staff was very rude, and for the money you pay, definitely not worth it. The atrium area looks nice but the rooms suck. Wont be coming back!
The rooms were old and dirty. The rooms looked dank, dark, smelled musky and really needed a renovation. There was water leaking somewhere in the room and the carpet was completely wet on one side of the room. However we didnt notice until the next morning and our clothes and suitcases were wet from being on the floor. We notified the front desk and they were willing to send someone to try to fix it. But honestly, we were only staying that one night and had a few hours before we checked out. We didnt want to have to be bothered by either getting another room and moving all our stuff or being bothered by staff interrupting our stay. Honestly, they should have credited our stay there. The staff was very rude, and for the money you pay, definitely not worth it. The atrium area looks nice but the rooms suck. Wont be coming back!
10
Mary
14 Nov 2025
·
Stayed 1 night
Room was clean and comfortable. They were remodeling but did have cutoff time for a quiet evening. All staff was amazing and friendly.
Room was clean and comfortable. They were remodeling but did have cutoff time for a quiet evening. All staff was amazing and friendly.
2
Kanisha
17 Aug 2025
·
Stayed 3 nights
There were roaches in the room. The sofa was outdated & the sofa cover wouldn't stay on. The omelet station person was putting ear buds in his ear with plastic gloves on his hands & cooked with the same gloves. I won't be staying at this location again.
There were roaches in the room. The sofa was outdated & the sofa cover wouldn't stay on. The omelet station person was putting ear buds in his ear with plastic gloves on his hands & cooked with the same gloves. I won't be staying at this location again.
2
Ariel
3 Jul 2024
·
Stayed 2 nights
We were here for a family reunion. Housekeeping is terrible! There was a used condom under the pull out sofa my daughter slept on! Urine on the toilet and mold in the windows. The maintenance guy said “well we can’t promise the next room won’t have mold and you keep asking us to switch your room. We’re full right now.” Really? Both of my kids have asthma. We’re not staying in a room with mold in it. The condom was the last straw. I’m a nurse. This room was the worst hotel experience of my life. Thank God my 2 year old didn’t see the condom before me. Can you imagine him trying to blow it up like a balloon? I was livid. By the way, no one came to remove the condom, the night manager Lena compensated us for one night (after I asked her to), but said she didn’t have anyone to rectify the situation tonight. Initially she asked if I used the pullout bed on the first night. I told her “I’ve been with my husband for 18 years, we don’t use condoms”. Upon checkout, our fridge was leaking, it ruined my kids pizza and breakfast I planned on taking on the road. Lastly, there were boogers on the headboard and hairs on the pillows and in the shower. DO NOT STAY HERE!
We were here for a family reunion. Housekeeping is terrible! There was a used condom under the pull out sofa my daughter slept on! Urine on the toilet and mold in the windows. The maintenance guy said “well we can’t promise the next room won’t have mold and you keep asking us to switch your room. We’re full right now.” Really? Both of my kids have asthma. We’re not staying in a room with mold in it. The condom was the last straw. I’m a nurse. This room was the worst hotel experience of my life. Thank God my 2 year old didn’t see the condom before me. Can you imagine him trying to blow it up like a balloon? I was livid. By the way, no one came to remove the condom, the night manager Lena compensated us for one night (after I asked her to), but said she didn’t have anyone to rectify the situation tonight. Initially she asked if I used the pullout bed on the first night. I told her “I’ve been with my husband for 18 years, we don’t use condoms”. Upon checkout, our fridge was leaking, it ruined my kids pizza and breakfast I planned on taking on the road. Lastly, there were boogers on the headboard and hairs on the pillows and in the shower. DO NOT STAY HERE!
10
Loretta
3 Oct 2025
·
Stayed 2 nights
The room was very clean and updated. The staff was welcoming, helpful, and responded promptly to requests.
The room was very clean and updated. The staff was welcoming, helpful, and responded promptly to requests.
6
Marius
3 Sept 2023
·
Stayed 2 nights
Mold in shower
Mold in shower
6
Evann
8 Aug 2025
·
Stayed 1 night
Definitely outdated and run down/dirty. Found a used toothbush on the pullout couch when we opened to use. Overall coildnuse a good cleaning
Definitely outdated and run down/dirty. Found a used toothbush on the pullout couch when we opened to use. Overall coildnuse a good cleaning
2
Raven
16 Nov 2025
·
Stayed 1 night
Hair in towels. Microwave didn't work. Below adverage cleaning.
Hair in towels. Microwave didn't work. Below adverage cleaning.
4
Jason
4 Oct 2023
·
Stayed 2 nights
The staff were very friendly and great, but the room was very dirty ( the shower tile had mold growing in the grout) and the breakfast area was dirty (the floor was so sticky). These are simple things to fix if they just cleaned better.
The staff were very friendly and great, but the room was very dirty ( the shower tile had mold growing in the grout) and the breakfast area was dirty (the floor was so sticky). These are simple things to fix if they just cleaned better.
2
Christina
28 Oct 2023
·
Stayed 1 night
Extremely dirty room with Large Roach on the ceiling. Called the Front Desk, no follow up or room move offered.
Extremely dirty room with Large Roach on the ceiling. Called the Front Desk, no follow up or room move offered.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious and comfortable for families, but several reviews note dated furnishings, noise from events or hallways, and intermittent in-room issues such as A/C, plumbing, or fixtures.
Related guest reviews
10
Michael
7 Oct 2025
·
Stayed 2 nights
Everything was good. I love Embassy Suites and look forward to the big breakfast in the mornings. Three friends shared a hotel room, and each had enough space to spread out.
Everything was good. I love Embassy Suites and look forward to the big breakfast in the mornings. Three friends shared a hotel room, and each had enough space to spread out.
6
Shawn
21 Feb 2025
·
Stayed 1 night
The heat would not go above 64 degrees on my room thermostat. There weren’t anymore rooms available and they were out of extra blankets. The front desk did give me some extra points but would not refund my money. Last few times I stayed, there have been basketball teams and cheerleading teams there. A little noisy with kids back and forth up and down the staircases and doors slamming.
The heat would not go above 64 degrees on my room thermostat. There weren’t anymore rooms available and they were out of extra blankets. The front desk did give me some extra points but would not refund my money. Last few times I stayed, there have been basketball teams and cheerleading teams there. A little noisy with kids back and forth up and down the staircases and doors slamming.
8
Angela
19 Oct 2024
·
Stayed 1 night
Beds and room were comfortable with a nice layout but the connecting rooms had virtually no sound barrier. The bathroom was not the cleanest poor drainage in the shower and low pressure with toilet flushes. The breakfast was good and plentiful, bar opens late and closes early. I would stay again.
Beds and room were comfortable with a nice layout but the connecting rooms had virtually no sound barrier. The bathroom was not the cleanest poor drainage in the shower and low pressure with toilet flushes. The breakfast was good and plentiful, bar opens late and closes early. I would stay again.
6
Torrie
24 Mar 2025
·
Stayed 1 night
The room was outdated compared to the lobby.
The room was outdated compared to the lobby.
10
Amanda
24 Aug 2025
·
Stayed 1 night
Had last minute availability for a quick overnight stay when our flights were delayed and cancelled unexpectedly. The staff is nothing but kind and polite, and the room is massive!
Had last minute availability for a quick overnight stay when our flights were delayed and cancelled unexpectedly. The staff is nothing but kind and polite, and the room is massive!
10
Tyneeta
23 Aug 2025
·
Stayed 1 night
Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.
Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.
10
Cheyenne
29 Sept 2025
·
Stayed 1 night
We only ended up staying for a night, but it was lovely. The room was clean and very spacious for myself, my husband and our one year-old. The breakfast was nicely stocked and had much variety. Our baby enjoyed the oatmeal and they had an area where you could build your own omelette and have it cooked for you, wish I would’ve noticed it sooner because you don’t see that in most hotels ! Instead the french toast and self made waffles were delightful ! Overall, we will be booking again in the near future !
We only ended up staying for a night, but it was lovely. The room was clean and very spacious for myself, my husband and our one year-old. The breakfast was nicely stocked and had much variety. Our baby enjoyed the oatmeal and they had an area where you could build your own omelette and have it cooked for you, wish I would’ve noticed it sooner because you don’t see that in most hotels ! Instead the french toast and self made waffles were delightful ! Overall, we will be booking again in the near future !
8
Jade
23 Mar 2025
·
Stayed 2 nights
Shower head was broken, the shower was not a good experience not well maintained.
Shower head was broken, the shower was not a good experience not well maintained.
10
Ariel
24 May 2025
·
Stayed 1 night
My suite was exceptionally clean and maintained. I liked the convenient parking and how it was in a centralized place from where we had to travel to around the city.
My suite was exceptionally clean and maintained. I liked the convenient parking and how it was in a centralized place from where we had to travel to around the city.
6
Keria
3 Aug 2025
·
Stayed 1 night
Very noisy outside and we were right in front of the elevator so our dog was a little nervous about all the people but it wasn’t too bad. Worst part was the A/C seemed to be leaking so the area all that closet was wet and we had to put a towel down.
Very noisy outside and we were right in front of the elevator so our dog was a little nervous about all the people but it wasn’t too bad. Worst part was the A/C seemed to be leaking so the area all that closet was wet and we had to put a towel down.
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AI-generated summary based on recent guest reviews
Service
Many guests highlight friendly, accommodating staff and smooth check-ins, yet service can be uneven with understaffing, long waits, housekeeping lapses, and occasional unprofessional interactions.
Related guest reviews
10
Wayne
27 Jun 2025
·
Stayed 3 nights
Great hotel and great staff Would stay there again, convenient to everything in Charlotte
Great hotel and great staff Would stay there again, convenient to everything in Charlotte
6
Spencer
6 Apr 2024
·
Stayed 1 night
I like going to this location when I fly out to North Carolina 4-5 times a year. Usually it’s very convenient and comfortable. This last visit was out of usual than my expectations I have of this location with the shuttle taking over an hour to pick me up from the airport and over an hour after scheduled check in to get into a room that was ready. Other than this last experience it’s my go to place to stay when flying to Charlotte.
I like going to this location when I fly out to North Carolina 4-5 times a year. Usually it’s very convenient and comfortable. This last visit was out of usual than my expectations I have of this location with the shuttle taking over an hour to pick me up from the airport and over an hour after scheduled check in to get into a room that was ready. Other than this last experience it’s my go to place to stay when flying to Charlotte.
4
Michelle
1 Jun 2025
·
Stayed 3 nights
I did not receive any housekeeping the ENTIRE STAY. Called front desk (after numerous times of trying) finally spoke to front desk staff ( who seemed to give no care at all). She told me "They will eventually get to my room". Breakfast bar ran out of food so we had to wsit about 20 minutes for them to replenish items. Homeless ppl was walking around as if they stayed there (actually was camped out in the bushes, in front of the property). The last day of our stay there was a big german Sheppard roaming free, the hotel front desk staff was unimpressed. SItting area in back was only two tables! It was the weekend of the PGA TOUR! I wouldn't recommend this property to ANYONE! The only person who was so incredibly nice was the bar attendant. Oh i forgot we ordered wings and they was cold as ice adter we waited for about 40 minutes!!! Needless to say they brought them back out (they had tp put them in the microwave) they was tougher than beef jerky! Asked for my receipt ay check out ftont desk vlerk wouldn't give me one because she stated I paid through Expedia ( but yet you got paid correct?). Disaster!!!!!
I did not receive any housekeeping the ENTIRE STAY. Called front desk (after numerous times of trying) finally spoke to front desk staff ( who seemed to give no care at all). She told me "They will eventually get to my room". Breakfast bar ran out of food so we had to wsit about 20 minutes for them to replenish items. Homeless ppl was walking around as if they stayed there (actually was camped out in the bushes, in front of the property). The last day of our stay there was a big german Sheppard roaming free, the hotel front desk staff was unimpressed. SItting area in back was only two tables! It was the weekend of the PGA TOUR! I wouldn't recommend this property to ANYONE! The only person who was so incredibly nice was the bar attendant. Oh i forgot we ordered wings and they was cold as ice adter we waited for about 40 minutes!!! Needless to say they brought them back out (they had tp put them in the microwave) they was tougher than beef jerky! Asked for my receipt ay check out ftont desk vlerk wouldn't give me one because she stated I paid through Expedia ( but yet you got paid correct?). Disaster!!!!!
10
Shirley
25 Mar 2025
·
Stayed 1 night
The check in staff was amazing, it was clear the hotel was full with Cheerleaders competition, Mary Kay Convention and just regular guest. The two people at check in had the most amazing personalities and customer service skills, considering all the things going on in the lobby. They worked with speed and excellence getting us checked, giving information etc. I believe ones name was Michelle and the other was a gentleman checking in my friends.
The check in staff was amazing, it was clear the hotel was full with Cheerleaders competition, Mary Kay Convention and just regular guest. The two people at check in had the most amazing personalities and customer service skills, considering all the things going on in the lobby. They worked with speed and excellence getting us checked, giving information etc. I believe ones name was Michelle and the other was a gentleman checking in my friends.
8
Anne Marie
1 Aug 2025
·
Stayed 1 night
We stay here every year because we really like this hotel and the area. But we waited over 2.5 hours for room service for dinner. It was almost 10:00pm
We stay here every year because we really like this hotel and the area. But we waited over 2.5 hours for room service for dinner. It was almost 10:00pm
2
Jason
3 Aug 2024
·
Stayed 1 night
The airport shuttle driver said our reservation was not valid and we were to Get out of his van. I called the location to request a refund for the pre paid room. She apologized and said our room was reserved and the driver was wrong. He was sent back to pick us up and was angry about it. The driver speed back to the hotel swerving in and out of traffic trying to scare our kids. It was a dangerous situation nd the man should not be driving your guest
The airport shuttle driver said our reservation was not valid and we were to Get out of his van. I called the location to request a refund for the pre paid room. She apologized and said our room was reserved and the driver was wrong. He was sent back to pick us up and was angry about it. The driver speed back to the hotel swerving in and out of traffic trying to scare our kids. It was a dangerous situation nd the man should not be driving your guest
2
Lauren
5 Aug 2025
·
Stayed 4 nights
Upon arrival, I noticed a linen bag in the closet, which I assumed contained all items needed for the sofa bed, including a blanket. Because of my sons’ individual medical and sensory needs, I also proactively requested an additional blanket, which was delivered promptly. Later that evening, I went to prepare the sofa bed and realized the linen bag did not include a blanket as expected. I attempted to call room service three times, but no one answered, so I submitted a second request via the hotel’s text messaging system, along with a request for two extra towels. The towels were delivered while we were out, but the blanket was not. When I followed up again via text, a housekeeping employee came to the room and stated that hotel policy prohibits providing a second blanket. I explained that this was not a duplicate request—it was for the sofa bed, which was missing its blanket…The employee interrupted, and eventually said, “I’ll go ahead and do it this time,” in a tone that made me feel dismissed and uncomfortable. Because of that encounter, I placed a “Do Not Disturb” sign on our door and chose to decline housekeeping for the rest of the stay to avoid further interactions. The following day we left the room with the “Do Not Disturb” sign displayed on the door, the staff ignored the DND sign and entered the room when we were out. I have never had a hotel ignore a guests DND request before. An apology was provided, but I left uncomfortable for the rest of my stay.
Upon arrival, I noticed a linen bag in the closet, which I assumed contained all items needed for the sofa bed, including a blanket. Because of my sons’ individual medical and sensory needs, I also proactively requested an additional blanket, which was delivered promptly. Later that evening, I went to prepare the sofa bed and realized the linen bag did not include a blanket as expected. I attempted to call room service three times, but no one answered, so I submitted a second request via the hotel’s text messaging system, along with a request for two extra towels. The towels were delivered while we were out, but the blanket was not. When I followed up again via text, a housekeeping employee came to the room and stated that hotel policy prohibits providing a second blanket. I explained that this was not a duplicate request—it was for the sofa bed, which was missing its blanket…The employee interrupted, and eventually said, “I’ll go ahead and do it this time,” in a tone that made me feel dismissed and uncomfortable. Because of that encounter, I placed a “Do Not Disturb” sign on our door and chose to decline housekeeping for the rest of the stay to avoid further interactions. The following day we left the room with the “Do Not Disturb” sign displayed on the door, the staff ignored the DND sign and entered the room when we were out. I have never had a hotel ignore a guests DND request before. An apology was provided, but I left uncomfortable for the rest of my stay.
6
Felicia
25 Jun 2024
·
Stayed 1 night
To start off their was one attendant for check in with a long line and the computers weren’t working so everything was manual don’t know why or how i was charged for parking when i wasn’t even asked if i needed a parking pass like the other Embassy Hotels everywhere besides inside your room felt like a sauna their was the longest line to collect your welcome drinks one guy was working alone it was just staff walking around i felt like more associates could’ve assisted they waited til the line practically went out the door then same person that was walking around decided to assist i never experienced anything like this from any other Embassy i’ve stayed at.. II got in my room only had 2 wash cloths I was really ready to go but i will say next time iam in Charlotte i will be going to the Embassy near the Spectrum Center instead i will not be revisiting this one!!! Very disappointed
To start off their was one attendant for check in with a long line and the computers weren’t working so everything was manual don’t know why or how i was charged for parking when i wasn’t even asked if i needed a parking pass like the other Embassy Hotels everywhere besides inside your room felt like a sauna their was the longest line to collect your welcome drinks one guy was working alone it was just staff walking around i felt like more associates could’ve assisted they waited til the line practically went out the door then same person that was walking around decided to assist i never experienced anything like this from any other Embassy i’ve stayed at.. II got in my room only had 2 wash cloths I was really ready to go but i will say next time iam in Charlotte i will be going to the Embassy near the Spectrum Center instead i will not be revisiting this one!!! Very disappointed
4
Nikola
2 Jun 2025
·
Stayed 1 night
The staff at the reception was very unpleasant, they had a 50$ deposit requirement which was fine, also a charge for parking at the hotel we already payed around 400$ for, but then once the payment went through there was an additional charge of 270$ after coming back to the reception and asking what it was for they said that we had selected to pay at the hotel instead of over Expedia which was not true, I had offered to show them the receipts which they didn’t really care for and they said there is nothing they can do and that we would have to either come back or call the supervisor on Monday which was the day after we had left. The staff it self was once again very unpleasant with an exception of a few people, the surrounding area is terrible especially considering the price of the hotel. I would strongly encourage anyone to look into other hotels don't waste your time, money or patience with a place like this!
The staff at the reception was very unpleasant, they had a 50$ deposit requirement which was fine, also a charge for parking at the hotel we already payed around 400$ for, but then once the payment went through there was an additional charge of 270$ after coming back to the reception and asking what it was for they said that we had selected to pay at the hotel instead of over Expedia which was not true, I had offered to show them the receipts which they didn’t really care for and they said there is nothing they can do and that we would have to either come back or call the supervisor on Monday which was the day after we had left. The staff it self was once again very unpleasant with an exception of a few people, the surrounding area is terrible especially considering the price of the hotel. I would strongly encourage anyone to look into other hotels don't waste your time, money or patience with a place like this!
10
Elissa
30 Oct 2025
·
Stayed 2 nights
Front desk lady was amazing. There was a problem with my reservation that was supposed to be corrected but wasn't. The first person blew me off, but the lady that checked me in went above and beyond.
Front desk lady was amazing. There was a problem with my reservation that was supposed to be corrected but wasn't. The first person blew me off, but the lady that checked me in went above and beyond.
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AI-generated summary based on recent guest reviews
Location
Convenient to CLT, I-77, and downtown/Spectrum Center, making it practical for layovers and events. Some mention heavy traffic and concerns about the surrounding area and parking-lot security.
Related guest reviews
10
Allura
27 Nov 2023
·
Stayed 1 night
Close to the spectrum center
Close to the spectrum center
10
Tonya
1 Jun 2025
·
Stayed 1 night
Perfect for all our needs! Very clean and welcoming hotel. Easy check in and out. Loved access to use shuttles to get to our event close by. Hector was Awesome! The breakfast was excellent and had a nice selection. The bar area was relaxing and enjoyable. The room was very roomy, clean, and updated.
Perfect for all our needs! Very clean and welcoming hotel. Easy check in and out. Loved access to use shuttles to get to our event close by. Hector was Awesome! The breakfast was excellent and had a nice selection. The bar area was relaxing and enjoyable. The room was very roomy, clean, and updated.
8
Nicole
10 Sept 2023
·
Stayed 2 nights
Parking. Lot is very crowded no security on the lot. Sign states park at your risk.
Parking. Lot is very crowded no security on the lot. Sign states park at your risk.
10
Tyneeta
23 Aug 2025
·
Stayed 1 night
Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.
Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.
10
Ashley
25 Nov 2023
·
Stayed 2 nights
My favorite place in town to stay when my wife and I visit her family! Great spot right off HWY 77. Indoor pool so don’t forget your swimsuits!
My favorite place in town to stay when my wife and I visit her family! Great spot right off HWY 77. Indoor pool so don’t forget your swimsuits!
10
Ariel
24 May 2025
·
Stayed 1 night
My suite was exceptionally clean and maintained. I liked the convenient parking and how it was in a centralized place from where we had to travel to around the city.
My suite was exceptionally clean and maintained. I liked the convenient parking and how it was in a centralized place from where we had to travel to around the city.
8
Danielle
20 Jun 2023
·
Stayed 2 nights
I love the embassy but this location is in a bad area
I love the embassy but this location is in a bad area
8
Maurice
23 Aug 2025
·
Stayed 1 night
Close to downtown Charlotte
Close to downtown Charlotte
10
Tommy
26 Apr 2025
·
Stayed 1 night
Convenient location and close the interstate.
Convenient location and close the interstate.
10
Suzanne
28 Apr 2025
·
Stayed 1 night
It's near the CLT airport. There is a lot of traffic in the area but it flows pretty smoothly. Various dining and shopping options within a couple miles.
It's near the CLT airport. There is a lot of traffic in the area but it flows pretty smoothly. Various dining and shopping options within a couple miles.
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AI-generated summary based on recent guest reviews
Dining
Breakfast stands out for variety and made-to-order items, and the complimentary evening reception is popular. Dining service can be slow or inconsistent, with occasional shortages, delays, or catering missteps.
Related guest reviews
6
Giovanna
11 Jul 2024
·
Stayed 1 night
My experience with this hotel was good. My only complaint was that when we went down stairs to the bar for happy hour they only had one bartender working and it was really busy. Now why would you only schedule one bartender to work happy hour on the day of a big game in town. The bartender was clearly having a rough shift and not one manager came to help her. Customers were being rude to her and it was really sad to watch. When her shift finally ended and her replacement came to take over, a manager or supervisor finally stepped in to help. Customers were getting angry that no one was coming to help them. But the manager had time to talk badly about the bartender that had just left and being overall VERY unprofessional. I’d hate to work for someone like her. Definitely need a district manager to go and investigate what was going on there bc I will never stay at this location ever again based off of how they treat employees.
My experience with this hotel was good. My only complaint was that when we went down stairs to the bar for happy hour they only had one bartender working and it was really busy. Now why would you only schedule one bartender to work happy hour on the day of a big game in town. The bartender was clearly having a rough shift and not one manager came to help her. Customers were being rude to her and it was really sad to watch. When her shift finally ended and her replacement came to take over, a manager or supervisor finally stepped in to help. Customers were getting angry that no one was coming to help them. But the manager had time to talk badly about the bartender that had just left and being overall VERY unprofessional. I’d hate to work for someone like her. Definitely need a district manager to go and investigate what was going on there bc I will never stay at this location ever again based off of how they treat employees.
8
Chris
2 Jul 2025
·
Stayed 1 night
Breakfast was the best I have had at a hotel. Staff were the best.
Breakfast was the best I have had at a hotel. Staff were the best.
10
Cheyenne
29 Sept 2025
·
Stayed 1 night
We only ended up staying for a night, but it was lovely. The room was clean and very spacious for myself, my husband and our one year-old. The breakfast was nicely stocked and had much variety. Our baby enjoyed the oatmeal and they had an area where you could build your own omelette and have it cooked for you, wish I would’ve noticed it sooner because you don’t see that in most hotels ! Instead the french toast and self made waffles were delightful ! Overall, we will be booking again in the near future !
We only ended up staying for a night, but it was lovely. The room was clean and very spacious for myself, my husband and our one year-old. The breakfast was nicely stocked and had much variety. Our baby enjoyed the oatmeal and they had an area where you could build your own omelette and have it cooked for you, wish I would’ve noticed it sooner because you don’t see that in most hotels ! Instead the french toast and self made waffles were delightful ! Overall, we will be booking again in the near future !
8
Anne Marie
1 Aug 2025
·
Stayed 1 night
We stay here every year because we really like this hotel and the area. But we waited over 2.5 hours for room service for dinner. It was almost 10:00pm
We stay here every year because we really like this hotel and the area. But we waited over 2.5 hours for room service for dinner. It was almost 10:00pm
8
Donald
1 Sept 2025
·
Stayed 1 night
Like the afternoon reception and also have a great breakfast.
Like the afternoon reception and also have a great breakfast.
8
carl
10 Oct 2024
·
Stayed 1 night
Breakfast items cold. Toaster non operational. Omelette line long. Shuttle service excellent. Free drink card nice. Charlotte airport baggage claim sucks
Breakfast items cold. Toaster non operational. Omelette line long. Shuttle service excellent. Free drink card nice. Charlotte airport baggage claim sucks
4
frank
16 Jul 2025
·
Stayed 1 night
Every day we had room key issues. We arrived a day early and asked for a room. Receptionist told us no rooms were Available at all and we then booked one on Expedia and they allowed us to check in. We were also there for a family reunion and the hotel catered and ALL OF THE CHICKEN was raw and bloody inside.
Every day we had room key issues. We arrived a day early and asked for a room. Receptionist told us no rooms were Available at all and we then booked one on Expedia and they allowed us to check in. We were also there for a family reunion and the hotel catered and ALL OF THE CHICKEN was raw and bloody inside.
10
Jessica
6 Nov 2025
·
Stayed 2 nights
I wish I could give this place 10 stars! The establishment is gorgeous, clean, the staff are so friendly and accommodating, and the suite was bigger than we anticipated! The breakfast was amazing, and we loved the complimentary social hour. It was a great way to kind of bring the guests together; like a family-style gathering!
I wish I could give this place 10 stars! The establishment is gorgeous, clean, the staff are so friendly and accommodating, and the suite was bigger than we anticipated! The breakfast was amazing, and we loved the complimentary social hour. It was a great way to kind of bring the guests together; like a family-style gathering!
10
Roger
15 Apr 2025
·
Stayed 3 nights
Nice experience! Breakfast and happy hour, restaurant was great!
Nice experience! Breakfast and happy hour, restaurant was great!
10
Craig
10 Jul 2025
·
Stayed 5 nights
Everything was great during my week's stay. It was nice to have daily room service and the food was exceptional. The amenities including breakfast, a pool and gym were great. The staff was friendly and helpful also.
Everything was great during my week's stay. It was nice to have daily room service and the food was exceptional. The amenities including breakfast, a pool and gym were great. The staff was friendly and helpful also.
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AI-generated summary based on recent guest reviews
10
tom
6 days ago
·
Stayed 1 night
This Embassy Suites is very clean and the staff were very polite and helpful. Breakfast is one of the best.
This Embassy Suites is very clean and the staff were very polite and helpful. Breakfast is one of the best.
10
Kay
last week
·
Stayed 3 nights
Great experience 👍 overall
Great experience 👍 overall
10
Curtis
last week
·
Stayed 1 night
Excellent Hotel which made for a very pleasurable and nice traveling experience!
Excellent Hotel which made for a very pleasurable and nice traveling experience!
10
James
2 weeks ago
·
Stayed 1 night
The staff was helpful as always and everything is easy to find also the happy hour there is great perk in the evening
The staff was helpful as always and everything is easy to find also the happy hour there is great perk in the evening
2
April
16 Jul 2026
·
Stayed 3 nights
This was supposed to be a 3 night's stay and we checked out after 1 bad night. Noisy, dirty, overpriced, and uncomfortable. The shower was the nicest feature.
This was supposed to be a 3 night's stay and we checked out after 1 bad night. Noisy, dirty, overpriced, and uncomfortable. The shower was the nicest feature.
Property policies
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
FAQs about Embassy Suites Hotel Charlotte
Is parking available at the property?
Yes, the hotel offers both covered and uncovered parking options. Self-parking is available for a surcharge of USD 10.73 per night, which includes in/out privileges. There is also wheelchair accessible parking available.
What type of breakfast is offered and what are the serving hours?
A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:00 AM, featuring a selection of American cuisine.
Does the property allow pets?
Yes, pets are allowed at the hotel with a fee of USD 125 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Yes, a complimentary roundtrip airport shuttle is available 24 hours a day. Guests can arrange the transfer upon arrival.
What accessibility features are available for guests with disabilities?
The hotel offers several accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a wheelchair-accessible pool. The registration desk and on-site restaurant are also wheelchair accessible.
What is the hotel's location in relation to key landmarks?
The hotel is located in Charlotte, within a 10-minute drive of the Charlotte Convention Center and Bank of America Stadium. It is approximately 4.3 miles from the NASCAR Hall of Fame and 4.6 miles from Spectrum Center. Public transport options are available nearby.
Does the property have a swimming pool?
Yes, the hotel features an indoor swimming pool, which is accessible and available for guests to enjoy.
What are the hotel's policies for guests staying with children?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers connecting/adjoining rooms, which are subject to availability and can be requested. Specific information about cribs or extra beds is not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 188.22596112945556USD
- 2026-09-18: 187.91062311927794USD
- 2026-09-19: 200.0237672541046USD
- 2026-09-20: 145.2090610057068USD
- 2026-09-21: 158.1155718067932USD
- 2026-09-22: 167.2026559057617USD
- 2026-09-23: 167.2026559057617USD
- 2026-09-24: 149.0284701802826USD
- 2026-09-25: 154.35286423095704USD
- 2026-09-26: 160.3190117086029USD
- 2026-09-27: 149.7809626183319USD
- 2026-09-28: 163.48585296272276USD
- 2026-09-29: 168.04692255432127USD
- 2026-09-30: 163.48585296272276USD
- 2026-10-01: 158.91395135009765USD
- 2026-10-02: 196.35376284851074USD
- 2026-10-03: 205.67971229141236USD
- 2026-10-04: 197.66622520202637USD
- 2026-10-05: 205.67971229141236USD
- 2026-10-06: 173.62572887878417USD
- 2026-10-07: 189.14464972183228USD
- 2026-10-08: 165.61224178939818USD
- 2026-10-09: 163.12475054008485USD
- 2026-10-10: 311.1907483277893USD
- 2026-10-11: 202.53705904541016USD
- 2026-10-12: 164.2633046207428USD
- 2026-10-13: 193.65948165733337USD
- 2026-10-14: 195.20525312393187USD
- 2026-10-15: 247.50931423988342USD
- 2026-10-16: 263.2013020337677USD
- 2026-10-17: 311.1907483277893USD
- 2026-10-18: 246.1882809182739USD
- 2026-10-19: 223.1706744252777USD
- 2026-10-20: 261.19976188957213USD
- 2026-10-21: 215.08450061874387USD
- 2026-10-22: 194.14848255477904USD
- 2026-10-23: 222.1599136541748USD
- 2026-10-24: 186.14235703308105USD
- 2026-10-25: 172.13164613388062USD
- 2026-10-26: 207.15844090942383USD
- 2026-10-27: 210.16073359817503USD
- 2026-10-28: 199.15231538772582USD
- 2026-10-29: 158.12093523468016USD
- 2026-10-30: 197.15077524353026USD
- 2026-10-31: 175.13393882263182USD
- 2026-11-01: 165.12629068428038USD
- 2026-11-02: 183.15007257087706USD
- 2026-11-03: 189.14464972183228USD
- 2026-11-04: 182.13929427223204USD
- 2026-11-05: 173.1324162059784USD
- 2026-11-06: 159.12168777923583USD
- 2026-11-07: 227.04364776855468USD
- 2026-11-08: 163.08592703430176USD
- 2026-11-09: 180.1377716555786USD
- 2026-11-10: 187.14312710517882USD
- 2026-11-11: 161.6054982447052USD
- 2026-11-12: 154.78141263565064USD
- 2026-11-13: 159.12168777923583USD
- 2026-11-14: 186.14235703308105USD
- 2026-11-15: 155.11864254592894USD
- 2026-11-16: 166.11705252983091USD
- 2026-11-17: 161.6054982447052USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
A damage deposit of USD 100.00 will be collected before check-in.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for in-room wireless internet: USD 9.95 (rates may vary)
- Fee for in-room wired internet: USD 9.95 (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 (rates may vary)
- Fee for wired internet in public areas: USD 9.95 (rates may vary)
- Covered self parking fee: USD 12 per night (in/out privileges)
- Pet fee: USD 125 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Meeting rooms
Golf course (nearby)
Services
Business centre
Elevator/Lift
Safe-deposit box
Meeting rooms
Laundry service
Luggage storage
Express check-in/check-out
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Conference Space
Reception (free)
Grocery/Convenience Store
Laundry Facilities
Wedding Services
Well-Lit Path to Entrance
Parking
Parking (Covered)
Airport Transportation (free)
Area Shuttle (free)
Parking (Self) (surcharge)
Parking (Uncovered)
Internet
WiFi (surcharge)
Internet (Wired) (surcharge)
General
Vending machines
Free breakfast
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Handrails in Stairways
Shared Microwave
Smoke-Free Property
Stair-Free Path to Entrance
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Activities
Golf course (nearby)
Fitness facilities
Newspapers in Lobby (free)
Television in Common Areas
Terrace