Is parking available at the property?

Yes, free self-parking is available on-site. There is also off-street parking available.

What type of breakfast is offered and when is it served?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.

Are pets allowed at the hotel?

Yes, pets are allowed with a pet fee of USD 86.44 per accommodation, per stay, and a maximum pet deposit of USD 86.44 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible registration desk, public washrooms, and a limited number of wheelchair-accessible rooms. There is also a stair-free path to the entrance and assistive listening devices available.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Charlotte (Arrowood), within a 10-minute drive of attractions such as Billy Graham Library and Carowinds Theme Park. It is approximately 6.3 miles from SouthPark Mall and 7.8 miles from Bank of America Stadium.

Does the hotel have a swimming pool?

Yes, the property features a seasonal outdoor pool. Specific operational hours may vary.

What are the policies regarding children staying at the hotel?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hampton Inn Charlotte-Arrowood Rd

Average nightly price at Hampton Inn & Suites Charlotte-Arrowood Rd. by month, last 12 months (USD)
Month	Average price
January	US$108
February	US$113
March	US$122
April	US$126
May	US$127
June	US$125
July	US$144
August	US$127
September	US$122
October	US$113
November	US$106
December	US$111

What guests think

At Hampton Inn & Suites Charlotte-Arrowood Rd., reviewers often highlight friendly staff, convenient highway access, and generally spacious, comfortable rooms, while noting ongoing renovations that affect common areas, noise levels, and the availability or quality of some amenities.

Many comments praise clean spaces, yet others report inconsistent housekeeping, dust from construction, and occasional pests such as stink bugs, ants, or roaches. Service is frequently described as warm and helpful, though several guests experienced slow or problematic check-ins, room type mix-ups, or brusque interactions. Breakfast ranges from plentiful and tasty to limited, with occasional shortages and mixed staff interactions. Expect a convenient stop with friendly staff, but be prepared for renovation impacts and variability in experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have disrupted common areas and sometimes created noise; guests also reported occasional pool closures, crowded or dim parking, and several vehicle break-ins. A fitness room and pool are available, though access or hours were sometimes limited.

Related guest reviews

2

Stefanie

30 Mar 2024

·

Stayed 3 nights

Do not stay at this property! I had my 2 young children, my husband, and MIL stay in this hotel and the first night, our truck got broken into. A window was broken and valuables stolen. When the police came, apparently this has been "happening for awhile." multiple young kids loitering around the property and even were "friends" with the staff. the kids slept in their cars and smoked weed all night. my family and I had previously stayed at this hotel last year and it was great; that is why we chose to stay here again this year. never returning, the food was decent, staff is okay but clueless, room was dirty with fritos underneath the pull-out couch. don't waste your money!! stay somewhere safe! lesson learned.

6

Juan

15 Mar 2025

·

Stayed 4 nights

The hotel has been under construction for many months.

8

Michele

27 Jun 2025

·

Beds were real comfortable . Nice walk in showers. We hated that the pool was closed.

2

Richard

4 Aug 2025

·

Stayed 1 night

Under renovation and extremely dusty and dirty. No hot breakfast as advertised. Rude front desk at check out

4

Sarah

23 Nov 2023

·

Stayed 1 night

Hotel itself was clean and convenient. However, our truck was broken into in the night as well as another truck parked close by toward the front of the hotel. They recommended parking in the front of the hotel for safety of our trailer we had with us, but yet we’re not helpful in getting camera footage or very concerned. Disappointing

8

Shawn

29 Sept 2023

·

Stayed 3 nights

The check-in was very slow as a room was not ready at 3:10 when we arrived. Staff (Ms Q) was excellent and helped in getting things resolved. I think the technology had not caught up with the reservations. Sadly it did take over an our to get a room. Luckily I am a patient person when traveling. Staff was also helpful in helping with the temperature controls in the room. The timer for the parking lot lights was not functioning. We arrived 2 of the 3 nights to a very dark parking lot. I think this is very unsafe.

6

espanola

24 Mar 2025

·

Stayed 2 nights

The construction made it extremely dirty. I wish I would have known ahead of time. I think the actually site should give a discount for the conditions. The actual room was awesome.

8

james

11 Nov 2024

·

Stayed 3 nights

The Hotel is being renovated 6 and 7 floors are not available. Elevators are being use both workers and guest. No Hair Dryer in the room. Breakfast was great and coffee was always available up front in the lobby.

8

Heidi

15 Aug 2024

·

Stayed 1 night

My truck was broken into and all my tools were stolen.

10

Karen Van

27 Mar 2025

·

Stayed 1 night

Properly is being renovated everything looks new in the room. Construction work ends at 5 . Quiet for sleeping . We were given a breakfast bag for our early morning drive

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Cleanliness

Many guests found rooms and public areas very clean. Others noted inconsistencies including dust from construction, odors, and pests (stink bugs, roaches, ants, and a few bed bug reports).

Related guest reviews

8

matthew

5 Oct 2024

·

Stayed 4 nights

Under renovation. Room was very dusty and had crickets in the room along with dead bugs.

2

Jordan

15 Aug 2023

·

Stayed 2 nights

The property has bed bugs. Our family was bitten all over.

10

Mark

26 May 2025

·

Stayed 2 nights

Everything was very clean. Our accommodations were very nice. We enjoyed our entire stay.

10

Mark

26 May 2025

·

Stayed 2 nights

Everything was very clean. Our accommodations were very nice.

8

Renate

25 Aug 2025

·

Stayed 1 night

Everything was nice except the milk dispenser in the breakfast area had black mold all over the area where the milk comes out of the machine. The machine was not working either. It made me wonder how dirty the rest of the hotel was.

4

Rachel

23 Oct 2023

·

Stayed 2 nights

Upon arrival we were told that the new system they had was causing some problems, no worries. Then I was almost charged an extra $196 even though I already paid my room in full. I thankfully was not. Room 403 was clean until we saw at least ten stink bugs along the window and flying around the room. We requested a new room and the second room had a deal cockroach, finger nail clippings and dirty bedding (dark brown stain on a pillow case) . We requested another room which looked cleaned upping inspection, until later that night when we went to take a shower the tub would not drain due to a huge mat of hair just sitting in the drain. I brought this issue, along with pictures, to Expedia who then in turn was in contact with the site management. We requested a partial refund as all the rooms we had stayed in either had bugs or something was obviously NOT CLEANED. We were denied a partial refund which I find ridiculous and poor customer service. Especially since we provided photographs of said issues. This hotel needs to work on better house service and customer service. I didn’t feel comfortable whatsoever eating any of the food this hotel provided since two out of the three rooms we were in had bugs. If your hotel rooms have bugs and are obviously not cleaned, guests should be able to get a partial refund. Will not be staying here ever again.

6

Nochole

11 Aug 2024

·

Stayed 1 night

Roach in bathroom and the tub was not cleaned correctly

4

brenda

15 Aug 2023

·

Stayed 5 nights

The very first night in our room when i got ready to go to bed i saw a roach crawling. We were able to change rooms after shaking out all of our clothes and suit cases. I will never stay or recommend this hotel to anyone.

6

Nadia

28 Oct 2024

·

Stayed 2 nights

Noisy from construction and dirty smelly shower curtain.

10

David

14 May 2025

·

Stayed 1 night

Very clean room as was the entire hotel. Great breakfast

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable. Recurring issues include loud or faulty HVAC, traffic noise, removed or nonworking jetted tubs, and occasional room-type mismatches.

Related guest reviews

10

Joslyn

30 Jun 2024

·

Stayed 1 night

Lady at front desk at check in was great and friendly. Rooms were good. Carpet should be removed. Bathroom was spacious and shower was nice. Liked that the showerhead was high enough for taller people. Nice location too. Bed was comfortable. One of the few times I wasn’t woken up from loud noises outside or from the hall.

6

Alyssa

19 Feb 2023

·

Stayed 1 night

The rooms are not sound proofed, we were constantly woken up through the night because of outside noise. The room also said it slept 5 guests but clearly only set up for 4 - lacked adequate linens, pillows, etc.

8

James

9 May 2025

·

Stayed 2 nights

Staff was very friendly and check-in was a smooth process. Breakfast staff was really courteous and on-the-ball. Good variety of hot and cold foods for breakfast. Minor construction still on-going at this property. There was a lot of traffic noise and it was heard throughout the night. I had to run the a/c to stifle the road noise. The only complaint was the hotel only had ONE luggage cart available for a seven story, 100 room hotel. Not acceptable for a Hilton property! Go the extra step and make things a little easier for your guests.

6

Janis

25 Sept 2024

·

Stayed 1 night

Check in clerk was very delightful… created a feel good impression.. didn’t go straight to the room, went to dinner came back later went in room and it was 2 Queen beds not the King I had in my confirmed email. Went back to desk and the not so very pleasant clerk that helped said she saw on her computer where the assistant manager had changed it. No more King beds, she said Expedia just picks King not knowing if they have them, all though I acted as if I was going to book it and it showed King bed available. They emailed me to tell me the hotel was under renovation and something’s would not be available, but can’t email me to tell me I don’t have the room I requested… I would’ve cancelled and booked somewhere else to get what I paid for. Beds were comfortable, but found small screws on the floor in the room. 3 spread across the room.. quiet location. When checking in the not so friendly clerk was helping another gentleman and she was also not so friendly to him, wish I knew the names, because the first clerk I dealt with was Fantastic!!!

10

Michael

25 Jul 2025

·

Stayed 1 night

The room was extra comfortable and spacious!!

10

James

3 Jul 2025

·

Stayed 1 night

very convenient off I 77 Room was awesome AC was loud

10

Sarah

4 May 2025

·

Stayed 1 night

We had a wonderful stay. Our room was large and very clean. The bed was comfortable. Rosalyn, at the front desk, was especially helpful and friendly. We will definitely visit again.

6

Steven

26 Jun 2023

·

Stayed 2 nights

Property was nice. Sheets did not fit the bed. Kept falling off. Air conditioning unit was terribly loud. Breakfast was on par for a small hotel offering. Pool was nice.

6

Jeffrey

2 Mar 2025

·

Stayed 1 night

I booked a king room with jetted tub. After a 12 hour drive from NY to Charlotte, my wife was looking forward to relaxing in that tub. However, when we arrived we were informed that all the tubs had rereplaced with showers. I was not informed of this when I booked the room. I would have stayed somewhere else otherwise.

10

Sara

30 Jul 2024

·

Stayed 3 nights

The room i had the shower didn't work. When i called the desk a guy came up right away but couldn't fix it. Apparently it waa a new faucet in the shower that wasn't installed correctly. I was transferred to a new room which was a suite. This room had a large jacuzzi tub. My son wanted to use it but the jets didn't work. I didn't bother calling bc i didn't want to switch rooms again. The staff was very nice and attentive m. The rooms were nice and clean. My only complaint is the bathing facilities were not fully functional. I feel they did the beat they could to rectify the situation. Other than that i was happy with the stay.

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Service

Staff are widely described as friendly and helpful, with several standout mentions. Some stays were marred by slow check-ins, reservation glitches, or brusque interactions.

Related guest reviews

4

Peter

13 Oct 2023

·

Stayed 1 night

I rarely review hotel stays. I just care about a clean room and place to sleep. This is a lovely hotel. It's clean, the rooms are well appointed, great location and nice amenities. No complaints. However, it appears the hotel launched new check in / transaction systems and did not properly train their associates on how to use them or troubleshoot issues & offer work arounds. The employees also could use a refresher on communicating with guests. When I arrived, there was a very nice young man who tried to get me in my room. This was around 11pm on a day that began at 3:30 AM that morning. It took over 30 minutes to check me in. There was some issue where a screen kept resetting & kicking out my reservation. He was unable to create a key card. Even a call to IT support didn't help. I asked if he could somehow override the system so he could get me a key. He said no. I'm sure he's a good employee but he did not talk me through issues. I had to continually ask what was going on. In brief, a cumbersome and awful check in experience. He did however give me a really nice upgraded room. Kudos. In the morning, I wanted to buy a diet coke. I asked a different attendant how much? "$3.50". So, I put down $4. She said, "Sir, we dont take cash". Then, she repeatedly had system issues charging my room. Now I'm really frustrated. I finally just put down my $4 & left. She had the last laugh. When I got home, I saw a $3.50 charge on my card so I paid $7.50 for a softdrink

2

Matthew

25 Dec 2023

·

Stayed 2 nights

Property charged me more that I was quoted through Travelocity even after they spoke with an agent over the phone. The person who checked me in was also rude and unprofessional about the whole situation and should not be in hospitality or customer service

10

Kathleen

26 Nov 2024

·

Stayed 1 night

Exceptional staff!

6

Brandon

26 Apr 2025

·

Stayed 1 night

Guest services was great, breakfast was terrible and the breakfast attendant was rude and cussed and fussed about everything.

10

Nicole

25 Oct 2024

·

Stayed 2 nights

Although we did not know the property was doing renovations we were warned of the hours of noise and given a discount for our next stay. Thankfully the noise must have started after we left each day because we never noticed. The staff was great and so friendly. Kyle checked us in and was very pleasant. Mrs. Pat who runs the kitchen was amazing. She was beyond friendly and helpful. She greeted you happily each morning and could often be heard singing while doing kitchen duties. Signs of someone who enjoys what she does. The food was delicious and we have plenty to chose from. Upon checking out we were each given a bag that contained a snack, a water, earplugs, a shower steamer and an encouraging stress squeezer. Renovations or not I would highly recommend this hotel and will definitely be staying again. Oh and how could I forget to mention the room was very clean and the bed so comfortable. No complaints here. Book today!

10

Melissa

6 Sept 2024

·

Stayed 1 night

My boyfriend and I arrived very late after experiencing a flight diversion to a nearby airport and driving from Greensboro airport. After making the drive to Charlotte, we learned our Charlotte connection was bumped to early the next morning, so we decided to find a hotel room last minute. Despite the phones ringing off the hook, Shawanda at the front desk was incredibly helpful and kind. We were so exhausted and stressed out, but she reassured us that everything would work out. She put us in a great room where we were able to get a good night’s sleep. She was still there the next morning and greeted us as we departed for our early morning flight. While the room was great, it was Shawanda that made our stay exceptional. I’m so thankful for her hospitality. She’s truly a gem!

8

ALDO

14 Jan 2025

·

Stayed 2 nights

Staff was simply excellent

10

Sarah

4 May 2025

·

Stayed 1 night

We had a wonderful stay. Our room was large and very clean. The bed was comfortable. Rosalyn, at the front desk, was especially helpful and friendly. We will definitely visit again.

6

Jianhua

2 Jan 2024

·

Stayed 6 nights

The staff of the hotel were not nice and they seems not care guests need

6

Jennifer

27 Oct 2023

·

Stayed 1 night

First when we arrived the sign stated after hours the doors would be locked and that we had to use the phone in the vestibule to reach the desk. It said to dial 0, I did multiple times and nothing happened. I was getting ready to use my phone to call the hotel when my husband pulled on the doors and they opened. We were arriving at about 10:30 which I did note in my reservation. When we arrived at 10:30pm we were told there were no rooms available even though we had a reservation. I said I had a reservation and was told it's first come first served. After staring at her computer for about 10 minutes she managed to find us a room. The 2 ladies working the desk in the morning were very friendly and helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient just off I-77 and handy to the airport and Carowinds, with several guests describing the area as quiet. A few noted traffic noise.

Related guest reviews

10

Thomas

16 Nov 2023

·

Stayed 2 nights

This hotel was in a good location

8

Jason

6 Nov 2023

·

Stayed 2 nights

Quiet location near the highway

10

Edgar

18 Feb 2025

·

Stayed 1 night

Quiet and convenient

10

Dedria

23 Mar 2025

·

Stayed 2 nights

Very close to airport and not far from anythings fun to do on Charlotte

10

kenneth

2 Jul 2024

·

Stayed 1 night

Conveniently located off interstate. Easy check-in. Nearby dining options for all tastes

8

catherine

10 Feb 2024

·

Stayed 1 night

Felt safe

8

anna

27 Oct 2024

·

Stayed 1 night

Good option close to carowinds

8

Miguel

26 Jun 2025

·

Stayed 2 nights

Great location!!

10

Michelle

10 Jun 2024

·

Stayed 1 night

Perfect spot for my son And I to get to all the soccer/lacrosse fields and to quickly access downtown. Quiet and safe

10

Valens

8 Jan 2023

·

Stayed 19,364 nights

Very close to highway for quick access!

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Dining

Breakfast is frequently praised for variety and taste, but several reviews cite limited selection, outages, or service issues with the attendant.

Related guest reviews

10

Cheyenne

17 Aug 2025

·

Stayed 2 nights

Staff was friendly, room was great. Breakfast could be better but over all a great experience.

4

Ralph

24 Jun 2025

·

Stayed 1 night

Undergoing major renovation without prior notice, breakfast very sparse & low quality, employees distant & reserved,

6

Brandon

26 Apr 2025

·

Stayed 1 night

Guest services was great, breakfast was terrible and the breakfast attendant was rude and cussed and fussed about everything.

10

Emma

20 Oct 2024

·

Stayed 1 night

The property was clean, staff were friendly, and breakfast was tasty!

2

Richard

4 Aug 2025

·

Stayed 1 night

Under renovation and extremely dusty and dirty. No hot breakfast as advertised. Rude front desk at check out

8

Nomakhosi

17 Nov 2023

·

Stayed 1 night

Breakfast was good

8

Livia

21 Sept 2025

·

Stayed 1 night

The breakfast attendant was grumpy and snappy. They ran out of plates and hot food at one point. The hot food was replenished but they had no more plates at all. Hotel was clean, modern and comfy.

8

Chad

18 Aug 2024

·

Stayed 1 night

Not bad at all, breakfast was good.

8

Marvin

14 Sept 2024

·

Stayed 1 night

Great Breakfast

10

David

14 May 2025

·

Stayed 1 night

Very clean room as was the entire hotel. Great breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $142	4 $237	5 $121	6 $121	7 $136
8 $113	9 $171	10 $122	11 $129	12 $113	13 $114	14 $115
15 $113	16 $153	17 $155	18 $123	19 $113	20 $114	21 $115
22 $113	23 $122	24 $122	25 $122	26 $113	27 $113	28 $113
29 $113	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
		1 $123	2	3	4	5
6 $179	7 $255	8 $229	9 $299	10 $259	11 $215	12 $137
13 $113	14 $122	15 $123	16 $123	17 $113	18 $113	19 $113
20 $113	21 $122	22 $122	23 $122	24 $118	25 $113	26 $113
27 $113	28 $122	29 $123	30 $122	31 $118

Hampton Inn & Suites Charlotte-Arrowood Rd.

Prices for Hampton Inn & Suites Charlotte-Arrowood Rd.

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Microwave

Room, 2 Queen Beds, Accessible, Microwave (Mobility and Hearing)

Room, 1 King Bed, Mobility Accessible, Microwave

Room, 2 Queen Beds, Mobility Accessible, Microwave

Suite, 1 King Bed with Sofa Bed, Microwave

Studio, 1 King Bed, Microwave

Room, 1 King Bed, Microwave

Guest reviews of Hampton Inn & Suites Charlotte-Arrowood Rd.

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn & Suites Charlotte-Arrowood Rd.

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