Is parking available at the property?

Self parking is available on-site for a fee of USD 10 per day.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a pet fee of USD 75 per accommodation, which may vary based on length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer for guests with disabilities?

The property features elevators, a wheelchair-accessible registration desk, and a wheelchair-accessible pool. There are also well-lit paths to the entrance and stair-free access.

What is the location of the property in relation to key landmarks?

The property is located in SouthPark, within a 15-minute drive of Spectrum Center and Bank of America Stadium. It is 0.8 miles from SouthPark Mall and 11.3 miles from Carowinds Theme Park.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from June to October, with access from 9 AM to 10 PM.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

What are the policies regarding extra beds and cribs?

The property offers cribs and extra beds, but availability and any associated costs are not specified. Advance request may be required.

Hampton Inn & Suites Charlotte/South Park

Average nightly price at Hampton Inn & Suites Charlotte/South Park at Phillips Place by month, last 12 months (USD)
Month	Average price
January	US$158
February	US$162
March	US$184
April	US$197
May	US$210
June	US$191
July	US$190
August	US$168
September	US$170
October	US$186
November	US$182
December	US$166

What guests think

Hampton Inn & Suites Charlotte/South Park at Phillips Place earns strong praise for its walkable SouthPark location, clean and spacious rooms, and consistently friendly staff, while some guests report parking challenges and mixed impressions of the complimentary breakfast.

Many highlight the convenient shuttle, outdoor pool, and attractive public spaces, with some suites featuring whirlpool tubs. A few note isolated issues such as a musty fitness room, the hot tub being removed, occasional noise from dogs or equipment, and sporadic housekeeping or check-in lapses. Overall, expect modern, straightforward comfort with convenient amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally well kept, with an outdoor pool, a shuttle to SouthPark, and some suites offering whirlpool tubs. Several guests reported tight parking, and a few noted issues like the hot tub being removed, a musty gym, or an elevator outage.

Related guest reviews

10

Gerald

18 Oct 2024

·

Stayed 3 nights

Parking is the only issue. The area is so busy that all the parking lots fill up quickly.

8

Celeste

30 Sept 2025

·

Stayed 2 nights

The room was nice and had everything we needed. We found a big roach in our room as we were packing to leave. Friends in another room found a big roach crawling up the wall the night before. That sort of freaked us out. The fitness room smelled horrible of mold/mildew. It was so strong it made our eyes water, too harsh to workout in there so we just walked around the shopping area nearby and the mall across the street.

10

Lisa

21 Jul 2025

·

Stayed 1 night

This hotel is lovely and a great value for the location. Free parking, nice pool, nice breakfast and the staff was wonderful. Would stay again. And I’m extra picky :-)

10

Leah

21 Nov 2024

·

Stayed 2 nights

We were there for two nights. Loved the location, and the shuttle was an added bonus. Greg was a lovely driver.

10

Karina

7 Jul 2025

·

Stayed 2 nights

Impressed!! We all need our own space so the 1 bedroom suite was perfect for our needs. Nice modern decor, everything in good working order, lovely breakfast, pretty outdoor heated pool. Love that you can walk out of the hotel onto a super upscsle promenade of nice restaurants & shopping open late!

8

Cynthia

3 Jun 2025

·

Stayed 2 nights

There is no hot tub, FYI. The reason we booked here is for the hot tub and it got filled in over a year ago. The staff said they have yet to change the signs and the pictures online. We had to switch rooms because my fiancé with macro hearing, could hear the Elevator, although I could not. The staff was very gracious and accommodating, and switched our rooms. The hotel is beautifully decorated, although not sure why they chose to paint the outside of bright yellow. We ultimately ended up really enjoying our stay!

8

Dara

21 Jan 2025

·

Stayed 2 nights

Nice property, interesting location near restaurants, etc. Parking was biggest negative Staff is their strongsuit!

10

Sophia

27 Jun 2025

·

Stayed 4 nights

Very clean. Polite staff. Good pool and gym. Breakfast is bad, but there are great options nearby.

8

Ruth

5 Jun 2023

·

Stayed 1 night

The hotel and room were fine, but the elevator went out when we were there, we had to walk a very long way to get down to the lobby. We were told if we had made the reservation directly with the hotel we would have been given a credit for the inconvenience, but since we made the reservation through Expedia, we would have to ask you for money back. Can we talk about that??

10

Jasmine

16 Aug 2025

·

Stayed 1 night

We just needed a quick in town getaway and it was perfect. The staff was friendly and the whirlpool tub was amazing. Will definitely stay here again.

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Cleanliness

Cleanliness is frequently praised as spotless throughout rooms and common areas. However, there are occasional lapses, including missed housekeeping, a few reports of dirty bathrooms, and one review citing roaches.

Related guest reviews

10

Irene

5 Jun 2025

·

Stayed 2 nights

Best location for a visit to Charlotte. Efficient staff. 100% cleanliness rate by.

8

Celeste

30 Sept 2025

·

Stayed 2 nights

The room was nice and had everything we needed. We found a big roach in our room as we were packing to leave. Friends in another room found a big roach crawling up the wall the night before. That sort of freaked us out. The fitness room smelled horrible of mold/mildew. It was so strong it made our eyes water, too harsh to workout in there so we just walked around the shopping area nearby and the mall across the street.

10

Batsheva

23 Sept 2025

·

Stayed 1 night

Spotless and clean enough for my baby to crawl around! The bathroom was big and spacious and the entire suite was well designed.

4

David

23 Jul 2023

·

Stayed 2 nights

Not a very good stay - the front desk staff was completely disorganized. The key to our room kept having to be reset. I also went down to the lobby to get 2 bottles of water and asked the front desk staff if I could put the charge on my room bill. They said that was fine. Then they called my room at midnight asking me to come to the lobby to put a credit card for the $5 charge. I already had a card on file and they said that wasn't good enough they needed another card. Pretty gutsy to call a guest's room at midnight and demand they come to the lobby for a $5 charge. When I went down there they acted like they could care less. The bathroom shower also had hair all over it and it wasn't cleaned very well when we checked in. There was smeared toothpaste on the wall near the sink. I would not stay here again!

8

Gwyn

20 Jul 2025

·

Stayed 1 night

Quick overnight stay. I enjoyed the close proximity to shopping and dining. Parking was a little weird, but worked out. I felt like the bathroom wasn’t the cleanest & the bed was uncomfortable. The room felt warm all night.

10

Adriana

17 Mar 2025

·

Stayed 2 nights

Safe and clean

10

jason

17 Nov 2025

·

Stayed 1 night

Spotless great rooms friendly staff

10

Cape fear

26 Jun 2025

·

Stayed 3 nights

Great stay in a lovely hotel! Super comfortable with plenty of room in my King suite. My only reason for not giving it full stars for service is because we only had our room attended to one of the 4 days of our visit, which may be the norm everywhere now! I don't travel much.

10

Daniel

16 Jun 2025

·

Stayed 1 night

Spacious room, immaculate cleanliness.

4

Robert

1 Jul 2024

·

Stayed 2 nights

cleaning only every other day? A very bad idea. No fresh towels, no coffee refill and accumulated trash.

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AI-generated summary based on recent guest reviews

Rooms

Rooms and suites are spacious, comfortable, and attractively decorated, with some offering pleasant views. Some guests mention noise from nearby rooms or equipment and occasional bed comfort issues.

Related guest reviews

10

Sharon

22 Jun 2025

·

Stayed 1 night

It was quiet, however, one of the 2 queen beds was squeaky with every move.

8

David

12 Nov 2023

·

Stayed 7 nights

Very close to everything! Shopping, restaurants, easy to drive around. Beautiful area, beautiful homes, nice staff. The only issue we had was the bed was very old and squeaky. Overall great place to stay.

10

Karina

7 Jul 2025

·

Stayed 2 nights

Impressed!! We all need our own space so the 1 bedroom suite was perfect for our needs. Nice modern decor, everything in good working order, lovely breakfast, pretty outdoor heated pool. Love that you can walk out of the hotel onto a super upscsle promenade of nice restaurants & shopping open late!

10

Roy

22 Aug 2025

·

Stayed 1 night

The room was wonderful and very comfortable.

8

Gwyn

20 Jul 2025

·

Stayed 1 night

Quick overnight stay. I enjoyed the close proximity to shopping and dining. Parking was a little weird, but worked out. I felt like the bathroom wasn’t the cleanest & the bed was uncomfortable. The room felt warm all night.

10

Bryan

3 May 2024

·

Stayed 1 night

There was a loud humming noise most likely due to us being on the top floor. I assume it was the air conditioning unit but disturbed our sleep a little bit. The staff was wonderful and polite. The room was spotless and had a beautiful view of the shopping center. Besides the slight noise we loved the room and amenities.

10

Drexel

11 Aug 2025

·

Stayed 2 nights

I enjoyed my experience at this hotel. Great location, the room was very comfortable and modern. If I ever return to the Queen City, I’ll likely stay here again.

8

Cynthia

3 Jun 2025

·

Stayed 2 nights

There is no hot tub, FYI. The reason we booked here is for the hot tub and it got filled in over a year ago. The staff said they have yet to change the signs and the pictures online. We had to switch rooms because my fiancé with macro hearing, could hear the Elevator, although I could not. The staff was very gracious and accommodating, and switched our rooms. The hotel is beautifully decorated, although not sure why they chose to paint the outside of bright yellow. We ultimately ended up really enjoying our stay!

10

Stephen

1 Jul 2025

·

Stayed 1 night

Overall, good experience and would stay again. No frills hotels but clean and spacious rooms.

10

Crystal

6 May 2024

·

Stayed 3 nights

Loved this property. Clean and the room was very spacious. Coffee was delicious. Restaurants were plenty to choose from.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, professional, and helpful across the hotel team. A few guests experienced front-desk missteps, including slow or confusing check-in and billing or assistance issues.

Related guest reviews

10

Mason

11 Aug 2025

·

Stayed 1 night

Great place and great location! Staff is always helpful and pleasant!

8

Jeff

27 Aug 2025

·

Stayed 2 nights

A very nice hotel in a beautiful area with shopping and restaurants. What I found less than professional was the front desk's unwillingness to order me a cab to the airport, despite the fact that I am not a US resident and have no Uber service on my cell phone. In this regard I was left to fend for myself and call different cab companies. Other than that the hotel was an excellent choice.

10

David

22 Nov 2024

·

Stayed 1 night

I love this hotel. The staff is always friendly. The hotel is nice and clean

10

Leah

21 Nov 2024

·

Stayed 2 nights

We were there for two nights. Loved the location, and the shuttle was an added bonus. Greg was a lovely driver.

4

David

23 Jul 2023

·

Stayed 2 nights

Not a very good stay - the front desk staff was completely disorganized. The key to our room kept having to be reset. I also went down to the lobby to get 2 bottles of water and asked the front desk staff if I could put the charge on my room bill. They said that was fine. Then they called my room at midnight asking me to come to the lobby to put a credit card for the $5 charge. I already had a card on file and they said that wasn't good enough they needed another card. Pretty gutsy to call a guest's room at midnight and demand they come to the lobby for a $5 charge. When I went down there they acted like they could care less. The bathroom shower also had hair all over it and it wasn't cleaned very well when we checked in. There was smeared toothpaste on the wall near the sink. I would not stay here again!

10

Heidi

20 Nov 2023

·

Stayed 5 nights

Staff and property exceeded my expectations. Patrick, Hannah, Jeff and all the other staff I was in contact with went up and beyond to make my stay more comfortable. Thank you all!

10

Houston

12 Oct 2025

·

Stayed 1 night

Valet parked, Greg was kind and informative.

6

Sara

3 Aug 2023

·

Stayed 1 night

I enjoyed the hotel and our room was comfortable. Our check in did not go well. We booked on Expedia and paid in full. When we arrived they had no record of our reservation. It took them over 40 minutes to find it. The woman at the front was so kind but it was very nerve racking . The manger said absolutely nothing to us about what happened and just walked away after she located our confirmation. The front desk woman said this happens a lot with Expedia reservations.

10

Matthew

23 Jun 2024

·

Stayed 3 nights

Exceptionally accomodating and wonderful staff. Packages in the room, greeting us as we came to and from the hotel, replacing pack and play that we thought might help the baby sleep. Great people.

4

Henry

13 Sept 2025

·

Stayed 1 night

Poor welcome- unfriendly staff and atmosphere- tired bathrooms

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Location

Prime SouthPark location that is walkable to restaurants, high-end shopping, and the mall; many guests also felt the area was safe. Convenient for getting around the neighborhood.

Related guest reviews

10

Katrina

4 Sept 2025

·

Stayed 3 nights

This was a very nice property. Clean rooms and a decent breakfast. I liked being able to walk to nearby dining and shopping.

10

Heather

4 Dec 2025

·

Stayed 1 night

Clean, comfortable hotel near restaurants and shopping.

10

Cynthia

7 Dec 2025

·

Stayed 1 night

We use this hotel a lot and find it very convenient to our favorite restaurants and shopping in Southpark. We can walk to the Palm Restaurant in a minute or so. We rented a suite on the to floor last time and enjoyed it very much. Great living room area. Bedroom was big too.

10

Ryan

26 Jan 2025

·

Stayed 2 nights

Hotel was well located in an area that was walkable to so many shops and restaurants.

10

Elizabeth

3 Sept 2025

·

Stayed 1 night

Great walkable amenities

10

Janelle

11 Jul 2024

·

Stayed 1 night

Great location, safe environment

10

DENNIS

28 Jun 2025

·

Stayed 1 night

Good location, convenient, clean, and excellent staff!

10

Jennifer

1 Jun 2025

·

Stayed 1 night

This is the perfect hotel if you are coming to the area for South Park.

10

Otelia

16 Dec 2024

·

Stayed 1 night

The scenery was beautiful and the convenience to shopping and dining was great.

10

Elizabeth

17 Jul 2023

·

Stayed 1 night

GREAT location for shopping and dining. Several restaurants literally right outside the front of the hotel. Souther Pecan, PF Changs, etc. South Park Mall is across the street with very high end shops (Gucci, Rolex, Travis Matthews, Louis Vuitton, Burberry, etc). Free breakfast and valet parking.

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AI-generated summary based on recent guest reviews

Dining

Breakfast generally earns positive feedback for variety and cleanliness, though several guests found it basic or disappointing. There are plentiful dining options within easy walking distance.

Related guest reviews

10

Daniel

15 Mar 2025

·

Stayed 1 night

What was there not to like. Awesome weekend stay. Will be back. Felt safe. Taken care of. Staff was great. Only complaint was no bacon at the complimentary breakfast.

2

Deborah

13 Jun 2025

·

Stayed 1 night

Had a barking dog next to our room and nothing was done about it at all. I was told they were booked and nothing they could do. The breakfast selection was horrible. Would never stay again

10

Lisa

21 Jul 2025

·

Stayed 1 night

This hotel is lovely and a great value for the location. Free parking, nice pool, nice breakfast and the staff was wonderful. Would stay again. And I’m extra picky :-)

10

NORMA

9 Mar 2025

·

Stayed 1 night

Stayed there many times, property always in great condition, staff always nice. Breakfast is great.

10

Katrina

4 Sept 2025

·

Stayed 3 nights

This was a very nice property. Clean rooms and a decent breakfast. I liked being able to walk to nearby dining and shopping.

10

Michelle

4 Feb 2025

·

Stayed 4 nights

This is a nice property located with a shopping area just in front of it. Parking coming in each night was close to capacity. Rooms are spacious and clean. I prefer a firmer mattress but no real issues with the bed. The ladies do a wonderful job in the mornings for breakfast....good job ladies !

10

Joanna

3 May 2024

·

Stayed 1 night

Great location, easy to walk to nice restaurants and shops. Hotel very clean and well kept. Staff friendly. The only negative would be the breakfast buffet, very basic as they usually are. Wish they could have higher quality of food. Would stay again and enjoy a nice breakfast out.

10

Bradley

16 Aug 2024

·

Stayed 1 night

Great room, wonderful location and friendly staff. The Buffett was one of the best I have eaten. Omelettes, sausage, waffles, fruit, and bagels.

10

Denise

1 Jun 2023

·

Stayed 2 nights

Was a pleasure to stay here. Staff was very friendly and right on the larger property were shops and restaurants to walk to. The included breakfast was better than most other hotels I have been to. Would definitely recommend and stay here again.

10

HEATHER

25 Feb 2025

·

Stayed 1 night

This hotel was lovely! The rooms were pretty, and the breakfast in the morning was better than my expectations. There were a lot of ritzy shopping places around the hotel and both fancy and casual places to eat in walking distance.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $183	2 $231	3 $193
4 $173	5 $195	6 $207	7 $226	8 $225	9 $188	10 $188
11 $159	12 $169	13 $225	14 $207	15 $169	16 $202	17 $279
18 $159	19 $187	20 $226	21 $239	22 $169	23 $285	24 $277
25 $159	26 $183	27 $207	28 $207	29 $169	30 $169	31 $169

Su	Mo	Tu	We	Th	Fr	Sa
1 $164	2 $188	3 $216	4 $212	5 $176	6 $204	7 $221
8 $159	9 $191	10 $207	11 $210	12 $176	13 $214	14 $216
15 $164	16 $188	17 $207	18 $207	19 $169	20 $223	21 $271
22 $159	23 $196	24 $213	25 $236	26 $196	27 $222	28 $223
29 $169	30 $188

Hampton Inn & Suites Charlotte/South Park at Phillips Place

Prices for Hampton Inn & Suites Charlotte/South Park at Phillips Place

Monthly average prices

About this property

Location

Room options

1 King Suite Whirlpool

Room, 2 Queen Beds, Accessible

Room

Suite, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

1 King Bed Study

1 King Room Whirlpool

Studio, 1 King Bed, Accessible

2 Queen 1 Bedroom Suite

1 King Bed Executive Room

1 King 1 Bedroom Suite

Guest reviews of Hampton Inn & Suites Charlotte/South Park at Phillips Place

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Charlotte/South Park at Phillips Place

Prices for upcoming dates