Omni Charlotte Hotel

I can’t say enough good things about the Omni hospitality team. Alex was friendly and helpful (valet). Debbie was so fun to talk to and the club 14 lounge was spotless with tasty food. Keisha was my room service attendant and she had fantastic suggestions for entertainment and the service was superb. Clarissa was the most welcoming and she answered questions about the hotel and made me feel right at home. I was impressed with the entire experience, I will be back.

The 2 Vehicle Charging cables were broken and did not work for Tesla using the adapter, they said the pool was closed in 85° weather they said that it was seasonal I can understand if we’re in New York. I did not know of the pool closure and also being only seasonal cause I had young kids weren’t to enjoy the pool. I was on the rooftop. They were so excited huge disappointment expected more from Omni

Nice folks and very comfortable. We enjoyed our stay. We parked down the street though for much less.

Everything was excellent from the location, the property and the kind staff! The only downfall which was significant was the loud rumbling motorcycles and cars on the street until 2:30-4:00 am. Even w ear plugs you could still hear to roaring of the engines ready to race! The front desk says the Police are aware but dont see it as an emergency…. Given tourists are spending lots of $$$s in the uptown area, I would think the Police would acknowledge that it is disturbing the peace. It’s too bad bc it is a really nice area that will affect the tourism….

The sad: Heavy homeless community, I didn't want them to be woken but they are sleeping all around the outside of the hotel. The annoying: Parking is an additional $55 for cars and $65 for oversized vehicles and not included in your room cost. $200 hold on your card to check in. The pool is not open until May. The busker's music will flood through your room even on the 11th floor but they did shut it down at 10pm on Easter Sunday, but could present a challenge if you have small children or elderly. The amenities they have below the hotel: Chick fila closed on weekends, Starbucks is closed on Sunday. French frys from room service the grease tastes old. The really good: Fanstastic comfy beds, lots of different pillows so you can find the perfect fluff. Cotton robe and cotton sheets (not microfiber) Loved the tub depth in the deluxe room. It's very clean and the staff was very nice.