Omni Charlotte Hotel
US$234
/ night
Avg. for November
Prices for Omni Charlotte Hotel
Select dates to see prices and availability
US$234
/ night
Avg. for November
Monthly average prices
Nightly prices at Omni Charlotte Hotel average US$234 in the cheapest month (November) and US$321 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$239 |
| February | US$256 |
| March | US$277 |
| April | US$302 |
| May | US$293 |
| June | US$301 |
| July | US$308 |
| August | US$274 |
| September | US$282 |
| October | US$321 |
| November | US$234 |
| December | US$241 |
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Nov · US$234
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Most expensive: October (~US$321)
Cheapest: November (~US$234)
About this property
Be sure to enjoy recreational amenities including a health club and a seasonal outdoor pool. Additional features at this hotel include wireless internet access (surcharge), concierge services, and a hair salon.
Amenities
Be sure to enjoy recreational amenities including a health club and a seasonal outdoor pool. Additional features at this hotel include wireless internet access (surcharge), concierge services, and a hair salon.
Business amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Charlotte? This hotel has 14800 square feet (1375 square meters) of space consisting of conference space and 6 meeting rooms.
Dining
Grab a bite to eat at Trade Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 374 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Location
With a stay at Omni Charlotte Hotel, you'll be centrally located in Charlotte, steps from Queen City Quarter and Blumenthal Performing Arts Center. This hotel is 0.2 mi (0.3 km) from Mint Museum of Craft Design and 0.3 mi (0.5 km) from Discovery Place.
What's nearby
Queen City Quarter(0.1 Miles)
Bowlero Charlotte(0.1 Miles)
The Sculptures at Independence Square(0.1 Miles)
Bank of America Corporate Center(0.2 Miles)
Blumenthal Performing Arts Center(0.2 Miles)
Spectrum Center(0.2 Miles)
Mint Museum of Craft Design(0.2 Miles)
Charlotte City Center Visitor Info Center(0.3 Miles)
Headliners Uptown Charlotte(0.3 Miles)
Romare Bearden Park(0.3 Miles)
Johnson & Wales University - Charlotte(0.3 Miles)
Discovery Place(0.4 Miles)
Charlotte Convention Center(0.4 Miles)
Bechtler Museum of Modern Art(0.4 Miles)
Mint Museum Uptown(0.4 Miles)
Charlotte-Douglas Intl. Airport (CLT)(9.9 Miles)
Concord, NC (USA-Concord Regional)(15.3 Miles)
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
Location
132 East Trade Street, Second Ward, Charlotte, North Carolina, United States of America
Queen City Quarter (0.1 Miles)
Bowlero Charlotte (0.1 Miles)
The Sculptures at Independence Square (0.1 Miles)
Bank of America Corporate Center (0.2 Miles)
Blumenthal Performing Arts Center (0.2 Miles)
Spectrum Center (0.2 Miles)
Guest reviews of Omni Charlotte Hotel
8.8
Fabulous
Based on 1,580 verified reviews
Who stays here?
Business
36%
Couple
28%
Family
17%
Group
13%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Omni Charlotte Hotel as centrally located with easy access to arenas, restaurants, and transit, but also note recurring drawbacks such as pool closures, expensive parking and Wi‑Fi, street noise, and occasional maintenance lapses.
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What guests think
Travellers describe Omni Charlotte Hotel as centrally located with easy access to arenas, restaurants, and transit, but also note recurring drawbacks such as pool closures, expensive parking and Wi‑Fi, street noise, and occasional maintenance lapses.
Most reviews praise friendly, helpful service—from valet to front desk—though some report slow responses, check‑in delays, or poor communication about amenities. Rooms earn compliments for comfort and views, but several mention city noise at night, smaller or dated bathrooms, dim lighting, and occasional maintenance issues. Dining feedback is mixed: bar and room‑service food are often enjoyed, while the breakfast buffet and value get criticism. Expect a lively, walkable base with strong service and amenities, but budget for extras and verify pool status.
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AI-generated summary based on recent guest reviews
Facilities
Many guests report the outdoor pool (and pool bar) being closed for renovations, plus pricey parking and paid Wi‑Fi. When available, the pool area and access to a large gym are appreciated, though hours or fees can apply.
Related guest reviews
10
Martina
17 Feb 2025
·
Stayed 2 nights
I liked everything about this property except for paying additional money to park the car. I would try to include parking in the cost of the hotel
I liked everything about this property except for paying additional money to park the car. I would try to include parking in the cost of the hotel
6
Josh
3 Jul 2025
·
Stayed 2 nights
I stayed at this Omni Hotel years ago and remember it being much nicer. Pros -- Great bed -- super comfortable, slept well. Great A/C unit in room. Nice shower. Cons -- Pool closed in middle of summer. No in-room utensils for grab and go meals. Limited trash facilities. There is straight theft going on at the parking garage attached. Self-parking signs claim to be "$30 Max daily limit", but each day I was charged $60 per day. I paid $120 to park a car for 2 days in the garage. Another nickel-and-dime issue -- no wifi included as standard? They charge $15/day for wifi. I complained about these issues to the customer service and they comp'ed the Wifi and issued a $50 credit to bill for no pool availability. Area around hotel has gone bad, with vagrants, homeless, panhandlers.
I stayed at this Omni Hotel years ago and remember it being much nicer. Pros -- Great bed -- super comfortable, slept well. Great A/C unit in room. Nice shower. Cons -- Pool closed in middle of summer. No in-room utensils for grab and go meals. Limited trash facilities. There is straight theft going on at the parking garage attached. Self-parking signs claim to be "$30 Max daily limit", but each day I was charged $60 per day. I paid $120 to park a car for 2 days in the garage. Another nickel-and-dime issue -- no wifi included as standard? They charge $15/day for wifi. I complained about these issues to the customer service and they comp'ed the Wifi and issued a $50 credit to bill for no pool availability. Area around hotel has gone bad, with vagrants, homeless, panhandlers.
4
Cindy
2 Nov 2025
·
Stayed 2 nights
Pool was closed
Pool was closed
6
Rachel
26 Jun 2025
·
Stayed 3 nights
Pool and pool bar were closed for repairs and we were not notified until check in. WiFi isn’t included and had to be paid for Dailey by each guest.
Pool and pool bar were closed for repairs and we were not notified until check in. WiFi isn’t included and had to be paid for Dailey by each guest.
8
Cynthia
16 Oct 2025
·
Stayed 1 night
The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!
The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!
10
Rita
18 Jul 2025
·
Stayed 2 nights
Second stay at the Omni Charlotte and it was excellent. The staff are friendly and helpful and the building is well maintained. Even with an event happening we had two quiet nights. The pool is closed for renovations but the other amenities we used were great.
Second stay at the Omni Charlotte and it was excellent. The staff are friendly and helpful and the building is well maintained. Even with an event happening we had two quiet nights. The pool is closed for renovations but the other amenities we used were great.
10
Chelsea
11 Sept 2023
·
Stayed 2 nights
The room was awesome and the staff was great. $45-50 for parking was extremely high. Being able to use the Athletic Club was a really nice perk!
The room was awesome and the staff was great. $45-50 for parking was extremely high. Being able to use the Athletic Club was a really nice perk!
8
william
25 Mar 2024
·
Stayed 3 nights
Did not like the gym facilities, limited availability in the mornings and evenings, especially on the weekend.
Did not like the gym facilities, limited availability in the mornings and evenings, especially on the weekend.
2
Ericka
31 Aug 2025
·
Stayed 1 night
I chose the property for the pool and bar around the pool so that I could enjoy without having to travel away from the hotel. No one told me that the pool and bar area by the pool was closed and under construction. They attempted to upgrade the room to a corner room. The room was outdated and reminded me of the break room at work minus the bed. I child hear all of the street traffic noise clearly from the room (11th floor). I left immediately and requested a refund. I was not please especially since the room was $350 for 1 night.
I chose the property for the pool and bar around the pool so that I could enjoy without having to travel away from the hotel. No one told me that the pool and bar area by the pool was closed and under construction. They attempted to upgrade the room to a corner room. The room was outdated and reminded me of the break room at work minus the bed. I child hear all of the street traffic noise clearly from the room (11th floor). I left immediately and requested a refund. I was not please especially since the room was $350 for 1 night.
10
R. Nichole
10 May 2025
·
Stayed 4 nights
Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.
Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.
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AI-generated summary based on recent guest reviews
Cleanliness
While many describe the hotel and rooms as clean, several note worn or stained carpets, odors, and housekeeping or pest/maintenance issues.
Related guest reviews
2
Dan
27 Oct 2024
·
Stayed 1 night
We had a lousy cockroach infestation in our bathroom. If I had been too tired last night, I would've switched rooms. Four giant roaches and babies were on the walls, floor, and even the shower. it’s a shame because it’s a lovely property with a lot to offer. Our particular room was very bad with bugs.
We had a lousy cockroach infestation in our bathroom. If I had been too tired last night, I would've switched rooms. Four giant roaches and babies were on the walls, floor, and even the shower. it’s a shame because it’s a lovely property with a lot to offer. Our particular room was very bad with bugs.
4
Cindy
10 Sept 2023
·
Stayed 2 nights
The exterior of the property was decent. I’ve stayed at multiple Omni hotels and this location was by far the filthiest. There were massive stains on the carpet in the room. The bathroom was incredibly small and filthy. Definitely not enough room for two people. There was an undeniable odor throughout that candles or Lysol spray could not eliminate. The couch was absolutely filthy. Stains throughout. I refuse to sit on it. The bed frame was dusty and had hand prints all over it. Thank god I always travel with Lysol spray and Clorox wipes. Do better Omni Charlotte, do better.
The exterior of the property was decent. I’ve stayed at multiple Omni hotels and this location was by far the filthiest. There were massive stains on the carpet in the room. The bathroom was incredibly small and filthy. Definitely not enough room for two people. There was an undeniable odor throughout that candles or Lysol spray could not eliminate. The couch was absolutely filthy. Stains throughout. I refuse to sit on it. The bed frame was dusty and had hand prints all over it. Thank god I always travel with Lysol spray and Clorox wipes. Do better Omni Charlotte, do better.
2
Haley
2 Jan 2025
·
Stayed 2 nights
Won’t be back, had to be moved several times to different rooms & the rooms were small & had a pee smell to them. Customer service was nice though trying to help but the hotel itself is a no
Won’t be back, had to be moved several times to different rooms & the rooms were small & had a pee smell to them. Customer service was nice though trying to help but the hotel itself is a no
2
Yannis
5 Sept 2025
·
Stayed 2 nights
Room: floor carpet soiled with what looked like red bodily fluids. Broken TV remote. Google cast service non functional. Service: terrible. Manager informed me that as per her records room was clean - without even sending anyone to check. In addition she said she was too busy checking in other guests. I felt for her, but I really don’t understand how that was my concern - basically she was demanding that her problem become my responsibility. Totally unfit to work in the hospitality industry.
Room: floor carpet soiled with what looked like red bodily fluids. Broken TV remote. Google cast service non functional. Service: terrible. Manager informed me that as per her records room was clean - without even sending anyone to check. In addition she said she was too busy checking in other guests. I felt for her, but I really don’t understand how that was my concern - basically she was demanding that her problem become my responsibility. Totally unfit to work in the hospitality industry.
6
LaTasha
30 Oct 2023
·
Stayed 2 nights
Overall stay was nice but the room could’ve been better cleaned (floor vacuumed better and bathroom cleaner) and toilet was not properly working when flushing.
Overall stay was nice but the room could’ve been better cleaned (floor vacuumed better and bathroom cleaner) and toilet was not properly working when flushing.
10
Chelsea
5 May 2025
·
Stayed 1 night
Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!
Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!
6
Robin
12 Aug 2023
·
Stayed 3 nights
When we arrived we switched rooms because of dirty carpet and dust. The rooms we switched to were not much better. Front desk staff was great. Cleaning staff does not change sheets nor clean much daily. Roof top was nice. There is a food court downstairs which has a Starbucks and Chick-fil-a for breakfast.
When we arrived we switched rooms because of dirty carpet and dust. The rooms we switched to were not much better. Front desk staff was great. Cleaning staff does not change sheets nor clean much daily. Roof top was nice. There is a food court downstairs which has a Starbucks and Chick-fil-a for breakfast.
10
Susan
20 Jun 2025
·
Stayed 3 nights
Very clean, rooms were large and bedding comfortable.
Very clean, rooms were large and bedding comfortable.
8
Laurn
2 Sept 2025
·
Stayed 3 nights
Very convenient hotel. Plumbing needs attention and requires a deep clean of cloth furniture.
Very convenient hotel. Plumbing needs attention and requires a deep clean of cloth furniture.
6
Sierra
6 Aug 2025
·
Stayed 3 nights
The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.
The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with good city views, but multiple reviews cite significant street noise, smaller or dated bathrooms, dim lighting, and maintenance problems; some also mention worn mattresses or furnishings and unreliable Wi‑Fi.
Related guest reviews
6
Jeffrey
19 Mar 2024
·
Stayed 2 nights
My girlfriend and spent 2 evenings here during a visit to Charlotte. The hotel itself was nice, the amenities and condition of the room were good, and we both enjoyed the restaurant and bar. Unfortunately the noise we could hear from the street in our room was a significant issue. On both nights, cars could be heard loudly driving and revving their engines past 2am. Obviously not the hotel’s fault but it definitely affected our experience. The room was definitely not sound-proof enough to mitigate the noise. On one night there was also a man in the courtyard outside loudly preaching to passersby until past 10pm. We called the front desk to report it, but the staff let us know he had a permit to be there.again, not the hotel’s fault, and the staff was very friendly, but again, it affected our experience. On a separate note, the hotel floor we stayed on also had a noticeable smell of weed all 3 days we were there. It didn’t bother us in our room, but it was consistently present in the halls. So, all in all, a nice hotel, but with definite noise issues.
My girlfriend and spent 2 evenings here during a visit to Charlotte. The hotel itself was nice, the amenities and condition of the room were good, and we both enjoyed the restaurant and bar. Unfortunately the noise we could hear from the street in our room was a significant issue. On both nights, cars could be heard loudly driving and revving their engines past 2am. Obviously not the hotel’s fault but it definitely affected our experience. The room was definitely not sound-proof enough to mitigate the noise. On one night there was also a man in the courtyard outside loudly preaching to passersby until past 10pm. We called the front desk to report it, but the staff let us know he had a permit to be there.again, not the hotel’s fault, and the staff was very friendly, but again, it affected our experience. On a separate note, the hotel floor we stayed on also had a noticeable smell of weed all 3 days we were there. It didn’t bother us in our room, but it was consistently present in the halls. So, all in all, a nice hotel, but with definite noise issues.
8
Grace
10 Sept 2023
·
Stayed 2 nights
It was very loud in the evenings. We could hear car radios and all the traffic in our hotel room.
It was very loud in the evenings. We could hear car radios and all the traffic in our hotel room.
6
Danielle
24 Nov 2024
·
Stayed 1 night
Great location if you dont mind city noise, really. Blinds in room didnt close all the way, so with city lights could never got dark in room. Also service at bar was REALLY slow for Saturday
Great location if you dont mind city noise, really. Blinds in room didnt close all the way, so with city lights could never got dark in room. Also service at bar was REALLY slow for Saturday
6
deborah
1 Jun 2025
·
Stayed 2 nights
This property is stunning ! The upgraded room they gave me was huge and very nice. During my stay the pool was closed, there was no working hot water, and the pm noise from the street, the rattling of the room from the train, and the pulsing music from the bar across the outdoor area was unbearable. Both nights I averaged 4-5 hrs of sleep. Also there was a fee to use the very well equipped gym in the hotel. This is my second mediocre stay with an Omni property . I don't believe I will ever stay in an Omni again
This property is stunning ! The upgraded room they gave me was huge and very nice. During my stay the pool was closed, there was no working hot water, and the pm noise from the street, the rattling of the room from the train, and the pulsing music from the bar across the outdoor area was unbearable. Both nights I averaged 4-5 hrs of sleep. Also there was a fee to use the very well equipped gym in the hotel. This is my second mediocre stay with an Omni property . I don't believe I will ever stay in an Omni again
10
Keysha
10 Aug 2025
·
Stayed 2 nights
Awesome stay. The only thing missing was a full length mirror. Ladies really need that 🙂
Awesome stay. The only thing missing was a full length mirror. Ladies really need that 🙂
6
Bethel
17 Aug 2025
·
Stayed 2 nights
There was no place to hang your towels in the bathroom except on the door. When you flushed the toilet you could hear it out in the hallway. Very loud. No microwave in the room. The bed was nice and clean but need new mattresses.
There was no place to hang your towels in the bathroom except on the door. When you flushed the toilet you could hear it out in the hallway. Very loud. No microwave in the room. The bed was nice and clean but need new mattresses.
10
Holly
10 Jun 2024
·
Stayed 2 nights
Staff was awesome, Carissa checked us in and she was so friendly and helpful. The hotel and room were veey nice. Location was amazing. However, the noise outside of our room which appeared to be on the main strip ( traffic, sirens, music, people yelling in the street) was absolutely terrible. Had to buy ear plugs. If we come back will ask for more secluded room.
Staff was awesome, Carissa checked us in and she was so friendly and helpful. The hotel and room were veey nice. Location was amazing. However, the noise outside of our room which appeared to be on the main strip ( traffic, sirens, music, people yelling in the street) was absolutely terrible. Had to buy ear plugs. If we come back will ask for more secluded room.
6
Adi
19 Jul 2025
·
Stayed 1 night
Room was older and smaller than expected. Area around the hotel feels unsafe with many homeless people
Room was older and smaller than expected. Area around the hotel feels unsafe with many homeless people
8
Brenda
5 Sept 2024
·
Stayed 1 night
I was not happy with the King bed. The bed mattress has been worn and I felt like I was sinking. The room itself was clean. I did ask for someone to come and show me how to operate the TV. It shouldn't be that hard. Normally, I can figure things out, but I no one came, however; I did figure out how to get the local channels. I just didn't want to have to pay extra to watch TV.
I was not happy with the King bed. The bed mattress has been worn and I felt like I was sinking. The room itself was clean. I did ask for someone to come and show me how to operate the TV. It shouldn't be that hard. Normally, I can figure things out, but I no one came, however; I did figure out how to get the local channels. I just didn't want to have to pay extra to watch TV.
6
Sierra
6 Aug 2025
·
Stayed 3 nights
The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.
The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful across valet, bell, and front desk. Some guests experienced slow responses, check‑in delays/fees, missed follow‑ups, or unclear communication about amenity closures.
Related guest reviews
10
Alexis
16 Apr 2024
·
Stayed 3 nights
I would like to share my amazing experience at the Omni Charlotte Hotel. The staff was very attentive, friendly, and kind. Reginald, the bellman, checked in on us daily and made sure everything with our room and stay was perfect. Jackie, who served us at the restaurant/bar, was very attentive and ensured that we were satisfied with our dining experience. The lobby/check-in staff, valet, housekeeping, and others were beyond kind and helpful. I will definitely stay here again whenever I visit Charlotte.
I would like to share my amazing experience at the Omni Charlotte Hotel. The staff was very attentive, friendly, and kind. Reginald, the bellman, checked in on us daily and made sure everything with our room and stay was perfect. Jackie, who served us at the restaurant/bar, was very attentive and ensured that we were satisfied with our dining experience. The lobby/check-in staff, valet, housekeeping, and others were beyond kind and helpful. I will definitely stay here again whenever I visit Charlotte.
10
Mary
10 Nov 2025
·
Stayed 2 nights
Clean room, great location and the staff was very friendly and courteous. Especially Joe who loaded our luggage and delivered it to our room.
Clean room, great location and the staff was very friendly and courteous. Especially Joe who loaded our luggage and delivered it to our room.
10
BRADLEY
2 Jun 2025
·
Stayed 2 nights
The Staff made it great experience. It started with the first gentleman we met in the Valet Parking. Friendly upbeat and prompt. From check in to check out incredible service experience.
The Staff made it great experience. It started with the first gentleman we met in the Valet Parking. Friendly upbeat and prompt. From check in to check out incredible service experience.
6
Matthew
12 Sept 2024
·
Stayed 1 night
Due to multiple events in the area and lack of resource planning, our room was not available until 6:00 PM. This was a major inconvenience and caused our party to miss several hours of the fun we were in town to enjoy.
Due to multiple events in the area and lack of resource planning, our room was not available until 6:00 PM. This was a major inconvenience and caused our party to miss several hours of the fun we were in town to enjoy.
4
Jeff
2 Oct 2023
·
Stayed 1 night
We had a great stay until our shower/tub faucet flew out of the wall and hit my daughter's foot when she turned on the water. The staff at the desk was very helpful and understanding and said they would speak with the manager to compensate for part of our trip. However we never heard from the manager and when I checked a few days later, again I was told the manager would call and did not receive a phone call. Great hotel, I understand things break but we were unable to shower and we had to leave, a bit inconvenient.
We had a great stay until our shower/tub faucet flew out of the wall and hit my daughter's foot when she turned on the water. The staff at the desk was very helpful and understanding and said they would speak with the manager to compensate for part of our trip. However we never heard from the manager and when I checked a few days later, again I was told the manager would call and did not receive a phone call. Great hotel, I understand things break but we were unable to shower and we had to leave, a bit inconvenient.
2
Tiffany
8 Jun 2025
·
Stayed 1 night
We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.
We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.
10
paul
28 Oct 2025
·
Stayed 3 nights
The staff was great from pulling up and the guys taking all of our stuff up to our room.Then the front desk was great answered all my questions on restaurants and things to do. I would highly recommend staying here.
The staff was great from pulling up and the guys taking all of our stuff up to our room.Then the front desk was great answered all my questions on restaurants and things to do. I would highly recommend staying here.
6
Sharon
22 Feb 2025
·
Stayed 3 nights
My family and I stayed at the Omni for to look at rental property as my daughter is moving to Charlotte in February. When we arrived a little early they would not allow us to check in early, even though a room was ready,unless we paid a $50.00 early check in fee. I have never been asked to pay this fee. We walked around a little and retuned a little early and they went ahead and check in.. The walls were thin, but staying on the side with the traffic was loud..The pillows were horrible, no comfort or firmness..it felt as though they put two towels in the pillow case.nothing special just downtown or as they say in uptown.
My family and I stayed at the Omni for to look at rental property as my daughter is moving to Charlotte in February. When we arrived a little early they would not allow us to check in early, even though a room was ready,unless we paid a $50.00 early check in fee. I have never been asked to pay this fee. We walked around a little and retuned a little early and they went ahead and check in.. The walls were thin, but staying on the side with the traffic was loud..The pillows were horrible, no comfort or firmness..it felt as though they put two towels in the pillow case.nothing special just downtown or as they say in uptown.
4
Kevin
25 Jan 2025
·
Stayed 2 nights
Order room service for breakfast but my order never arrived. Waited over 1 hour 30 mins before cancelation.
Order room service for breakfast but my order never arrived. Waited over 1 hour 30 mins before cancelation.
10
Amanda
30 Mar 2024
·
Stayed 1 night
The hotel system went down. They were unable to check everyone in with a computer system, and they could not print room keys. Despite all of this happening, the staff remained calm and assisted guest as quickly as possible. They continued to smile throughout my whole experience. You can tell that the staff are well trained and great at their jobs!
The hotel system went down. They were unable to check everyone in with a computer system, and they could not print room keys. Despite all of this happening, the staff remained calm and assisted guest as quickly as possible. They continued to smile throughout my whole experience. You can tell that the staff are well trained and great at their jobs!
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AI-generated summary based on recent guest reviews
Location
Excellent Uptown location for walking to Spectrum Center, Bank of America Stadium, and dining. Some guests mention late‑night noise and a visible homeless presence around the hotel.
Related guest reviews
10
Jaime
30 Jun 2025
·
Stayed 4 nights
Great location, everything is very close form it. Short walk to bars and restaurants as well as stadiums
Great location, everything is very close form it. Short walk to bars and restaurants as well as stadiums
10
Jamila
25 Apr 2025
·
Stayed 3 nights
Great hotel in great location. A bit noisy but it’s the city
Great hotel in great location. A bit noisy but it’s the city
10
Jesse
12 Apr 2025
·
Stayed 3 nights
This Property met the luxury and hospitality expectations. Unfortunately, downtown Charlotte has a bad homeless epidemic. In the bus stop right in front of the hotel driveway, there was a woman living in there, and literally taking bucket baths. We witnessed this all throughout the 3 days of our stay. It is an unfortunate humanitarian crisis, and for out of state visitors like us that are in the city to explore all it has to offer, it felt unpleasant. Other than that, the property felt safe inside. Also pool area won’t be opening until June 2025.
This Property met the luxury and hospitality expectations. Unfortunately, downtown Charlotte has a bad homeless epidemic. In the bus stop right in front of the hotel driveway, there was a woman living in there, and literally taking bucket baths. We witnessed this all throughout the 3 days of our stay. It is an unfortunate humanitarian crisis, and for out of state visitors like us that are in the city to explore all it has to offer, it felt unpleasant. Other than that, the property felt safe inside. Also pool area won’t be opening until June 2025.
8
Ana
1 Jul 2025
·
Stayed 3 nights
The location and property were right in the center of town
The location and property were right in the center of town
10
Bradley
16 Dec 2024
·
Stayed 5 nights
The location.
The location.
10
Sam
19 Aug 2025
·
Stayed 2 nights
Always top-notch service. Fun experience visiting friends in Charlotte. Perfect location to walk to ball games.
Always top-notch service. Fun experience visiting friends in Charlotte. Perfect location to walk to ball games.
10
Vanessa
19 Aug 2024
·
Stayed 2 nights
I went to charlotte for “ solo “ getaway/concert so safety was big for me. The Omni hotel definitely made me feel safe. I did not come across one employee who was not kind. Check in/out was easy. Walgreens, Starbucks and chick-fil-a are attached to the hotel which made it convenient if you needed something. Bars and restaurants are walking distance as well. I will definitely be staying at Omni for my next charlotte trip!
I went to charlotte for “ solo “ getaway/concert so safety was big for me. The Omni hotel definitely made me feel safe. I did not come across one employee who was not kind. Check in/out was easy. Walgreens, Starbucks and chick-fil-a are attached to the hotel which made it convenient if you needed something. Bars and restaurants are walking distance as well. I will definitely be staying at Omni for my next charlotte trip!
6
Kimberly
11 Feb 2024
·
Stayed 1 night
Property is very clean and the staff is helpful and friendly. Rooms and hallways not well lit. The dim lighting made reading in the room difficult and made hallways feel slightly unsafe. The area around the hotel was quite noisy well after midnight. Yelling and sirens could be heard from our room. I would not have felt safe walking to any of the dining or shopping venues nearby.
Property is very clean and the staff is helpful and friendly. Rooms and hallways not well lit. The dim lighting made reading in the room difficult and made hallways feel slightly unsafe. The area around the hotel was quite noisy well after midnight. Yelling and sirens could be heard from our room. I would not have felt safe walking to any of the dining or shopping venues nearby.
10
Margaret
29 Jun 2024
·
Stayed 1 night
Great location!
Great location!
10
Mike
30 Aug 2025
·
Stayed 1 night
Easy access to Bank of America stadium
Easy access to Bank of America stadium
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AI-generated summary based on recent guest reviews
Dining
Bar and room‑service food often get compliments, but breakfast—especially the buffet—draws mixed reviews and price complaints; at times the lobby bar felt understaffed or closed earlier than expected.
Related guest reviews
10
william
9 Sept 2024
·
Stayed 2 nights
Overall great experience, could have used a little more light in the bathroom and we had a small problem with the sink draining but was fixed promptly. Great food and bar options and great proximity to restaurants and bars, as well as the stadium.
Overall great experience, could have used a little more light in the bathroom and we had a small problem with the sink draining but was fixed promptly. Great food and bar options and great proximity to restaurants and bars, as well as the stadium.
10
Tomorrow
17 Aug 2025
·
Stayed 1 night
My wife and I really enjoyed everything about this hotel. The bar staff were friendly and accommodating. The breakfast was superb. Compliments to the chef which whom we got to be introduced to. Heaven you are an amazing chef!! Thank you for the food experience!!!! Will definitely be back!
My wife and I really enjoyed everything about this hotel. The bar staff were friendly and accommodating. The breakfast was superb. Compliments to the chef which whom we got to be introduced to. Heaven you are an amazing chef!! Thank you for the food experience!!!! Will definitely be back!
8
Cynthia
16 Oct 2025
·
Stayed 1 night
The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!
The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!
10
Michael
23 Dec 2024
·
Stayed 2 nights
Excellent stay! Great service, great room service food, comfy beds!
Excellent stay! Great service, great room service food, comfy beds!
8
Shannon
28 Apr 2024
·
Stayed 2 nights
Food was great in restaurant but service was not very good! We could have walked out and nobody would have known. Got the buffet and never was acknowledged until I got up to get my own coffee! Bar staff and rooftop bar staff were great! Overall a good stay!!
Food was great in restaurant but service was not very good! We could have walked out and nobody would have known. Got the buffet and never was acknowledged until I got up to get my own coffee! Bar staff and rooftop bar staff were great! Overall a good stay!!
10
Danielle
13 Aug 2024
·
Stayed 1 night
Very nice property and would stay again. My only complaint was the breakfast. There was no signage or indicator of cost for the breakfast buffet. We were shocked when we received our breakfast bill.
Very nice property and would stay again. My only complaint was the breakfast. There was no signage or indicator of cost for the breakfast buffet. We were shocked when we received our breakfast bill.
2
Tiffany
8 Jun 2025
·
Stayed 1 night
We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.
We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.
10
R. Nichole
10 May 2025
·
Stayed 4 nights
Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.
Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.
10
Crystal
4 May 2025
·
Stayed 1 night
Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.
Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.
8
Oseas
13 Oct 2025
·
Stayed 2 nights
Great room, beds are medium comfort, breakfast is very poor and bland.
Great room, beds are medium comfort, breakfast is very poor and bland.
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AI-generated summary based on recent guest reviews
10
Atiya
5 days ago
·
Stayed 2 nights
Great stay! Clean and comfortable room, friendly and helpful staff, courteous valet team as well. First time stay and will definitely be back!
Great stay! Clean and comfortable room, friendly and helpful staff, courteous valet team as well. First time stay and will definitely be back!
10
Taylor
last week
·
Stayed 1 night
The entire staff from the moment we pulled up to valet were all very pleasant and helpful. We immediately felt welcomed and were given a coupon for a free beverage. The room was lovely and so cozy. Every space was clean and well decorated. We booked a King and it was so spacious and comfortable. The hotel was within walking distance of several hot spots in the city. We had Eddie V’s for dinner and was able to walk through the connecting space to get there instead of walking outside. We also were able to walk right down the block to the Spectrum center for the NBA game. I definitely would book again the next time I’m in Charlotte.
The entire staff from the moment we pulled up to valet were all very pleasant and helpful. We immediately felt welcomed and were given a coupon for a free beverage. The room was lovely and so cozy. Every space was clean and well decorated. We booked a King and it was so spacious and comfortable. The hotel was within walking distance of several hot spots in the city. We had Eddie V’s for dinner and was able to walk through the connecting space to get there instead of walking outside. We also were able to walk right down the block to the Spectrum center for the NBA game. I definitely would book again the next time I’m in Charlotte.
2
Jessica
last week
·
Stayed 1 night
Hotel policy If you are paying by cash, full payment is due at time of check-in, including a $100 per day deposit for incidentals. Hotel staff wouldn’t take my cash. Said I couldn’t pay in cash and was very inconvenient to go load money and return. Missed room service and the bar service. Unacceptable!
Hotel policy If you are paying by cash, full payment is due at time of check-in, including a $100 per day deposit for incidentals. Hotel staff wouldn’t take my cash. Said I couldn’t pay in cash and was very inconvenient to go load money and return. Missed room service and the bar service. Unacceptable!
10
Tammy
2 weeks ago
·
Stayed 2 nights
The hotel was nicely maintained with excellent staff!! The only negative was we could hear the family next door through the adjourning room door. So loud… didn’t notice the hotel provided ear plugs until we were leaving.
The hotel was nicely maintained with excellent staff!! The only negative was we could hear the family next door through the adjourning room door. So loud… didn’t notice the hotel provided ear plugs until we were leaving.
10
Martin
2 weeks ago
·
Stayed 1 night
Good hotel for a quick visit. Very central but some of the areas outside were a bit sketchy
Good hotel for a quick visit. Very central but some of the areas outside were a bit sketchy
Property policies
Check-in
Check-out
From 16:00 to 23:59
Before 11:00
FAQs about Omni Charlotte Hotel
Is parking available at the property?
Parking is available on-site, but it is limited. Valet parking is offered for a fee of USD 55.00 per night, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee, approximately USD 12 to 35 for adults and children.
Does the property allow pets?
Pets are allowed with prior approval, and a pet fee of USD 125 per accommodation, per stay is required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific room accessibility details are not provided.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Charlotte, just steps from Queen City Quarter and Blumenthal Performing Arts Center. It is approximately 0.2 miles from the Mint Museum of Craft Design and 0.3 miles from Discovery Place.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available from May to October, operational from 7:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of USD 16.09 per stay. Advance request or confirmation is required for availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: 483.938078893158USD
- 2026-11-06: 287.9706073727417USD
- 2026-11-07: 411.6135484732361USD
- 2026-11-08: 254.97735316072084USD
- 2026-11-09: 246.1938885914154USD
- 2026-11-10: 263.77153171943667USD
- 2026-11-11: 268.72064654841614USD
- 2026-11-12: 228.478035USD
- 2026-11-13: 246.51122675395203USD
- 2026-11-14: 303.12903169189457USD
- 2026-11-15: 228.91093119117738USD
- 2026-11-16: 281.7117838668366USD
- 2026-11-17: 483.5948911053772USD
- 2026-11-18: 316.9123579860535USD
- 2026-11-19: 237.81923924661257USD
- 2026-11-20: 392.2256832994995USD
- 2026-11-21: 435.09490588037113USD
- 2026-11-22: 343.63988412121586USD
- 2026-11-23: 202.5158788543854USD
- 2026-11-24: 202.04521159895324USD
- 2026-11-25: 202.5158788543854USD
- 2026-11-26: 193.13258393508912USD
- 2026-11-27: 210.08687695541383USD
- 2026-11-28: 220.10542641508485USD
- 2026-11-29: 184.6505906201935USD
- 2026-11-30: 228.478035USD
- 2026-12-01: 263.5954141411286USD
- 2026-12-02: 263.5954141411286USD
- 2026-12-03: 263.5954141411286USD
- 2026-12-04: 281.7117838668366USD
- 2026-12-05: 408.3673117198792USD
- 2026-12-06: 236.8344535564728USD
- 2026-12-07: 326.556411USD
- 2026-12-08: 499.71505753427124USD
- 2026-12-09: 365.3694532407532USD
- 2026-12-10: 246.2007931623688USD
- 2026-12-11: 293.6518107987671USD
- 2026-12-12: 449.0552680947876USD
- 2026-12-13: 203.03373868222047USD
- 2026-12-14: 203.03373868222047USD
- 2026-12-15: 220.10542641508485USD
- 2026-12-16: 220.10542641508485USD
- 2026-12-17: 202.5158788543854USD
- 2026-12-18: 212.12767085577394USD
- 2026-12-19: 256.2164515455322USD
- 2026-12-20: 211.3106526347351USD
- 2026-12-21: 202.04521159895324USD
- 2026-12-22: 219.43983257771302USD
- 2026-12-23: 220.10542641508485USD
- 2026-12-24: 202.04521159895324USD
- 2026-12-25: 211.1305895873108USD
- 2026-12-26: 220.10542641508485USD
- 2026-12-27: 193.71037407829286USD
- 2026-12-28: 202.5158788543854USD
- 2026-12-29: 220.10542641508485USD
- 2026-12-30: 219.43983257771302USD
- 2026-12-31: 322.3715267362976USD
- 2027-01-01: 211.3106526347351USD
- 2027-01-02: 220.10542641508485USD
- 2027-01-03: 193.71037407829286USD
- 2027-01-04: 202.5158788543854USD
- 2027-01-05: 220.10542641508485USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: USD 100 per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pets (no exotic animals) are subject to approval. A pet fee is required at check-in. A credit card is required to cover any potential damage caused by the pet. Pets must be crated when hotel staff members enter the room. Guests with pets must sign a waiver upon check-in.
- The seasonal pool will be open from June to October.
- Pool access available from 7:00 AM to 10:00 PM.
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for full breakfast: approximately USD 12 to 35 for adults, and USD 12 to 35 for children
- Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
- Fee for wireless internet in public areas: USD 9.95 per 24-hour period (rates may vary)
- Covered valet parking fee: USD 55.00 per night (in/out privileges)
- Pet fee: USD 125 per accommodation, per stay
- Service animals are exempt from fees
- Rollaway bed fee: USD 16.09 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Steam room
Barber/Beauty shop
Poolside bar
Breakfast in the room
Allergy-free room available
Family room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Valet parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)