Name: SpringHill Suites Charlotte University Research Park
Address: 8700 Research Drive, University City, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: US$115–US$283 per night
Rating: 8.48

What guests think

At SpringHill Suites Charlotte University Research Park, travelers frequently praise friendly staff, clean, spacious suites, and a convenient, generally quiet location, while noting ongoing renovations that limit some amenities and an often-closed pool.

Breakfast earns mostly positive remarks for hot, varied options, though some found it repetitive or average. Rooms are comfortable and roomy, but a few guests reported thin walls, smaller-than-expected beds, loud AC, or unstable Wi-Fi. Some reviews mention housekeeping lapses, pests, or communication issues; overall, expect a comfortable, convenient base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations affected lobby and business center access, and many noted the pool was closed or unavailable; some also reported isolated outages like a broken ice machine and one elevator down. Parking is free and generally easy.

Related guest reviews

6

Michelle

30 Sept 2023

·

Stayed 2 nights

People should be warned that the hotel is under construction! There was no lobby available and business center available. It is not right to not warn people that these amenities are not available when they are paying full price for a stay

10

JOHN

9 Apr 2023

·

Stayed 1 night

Nice hotel that I have stayed at 5 or 6 times over the last 3 or 4 years. Unfortunately some type of construction materials took up most of the close parking spots and as luck would have it there was heavy rain that day

4

Roxanne

2 May 2024

·

Stayed 2 nights

As of March 27, the property is undergoing construction and we had no idea when we booked. Hotel cancelled our next night but spent a long time on phone with Expedia and they still did not give a refund although they said they would. Pool is closed. Breakfast was great. But disappointed that we booked days before and no info about construction and Expedia did not follow through.

10

Ania

3 Jun 2024

·

Stayed 1 night

Great hotel. Super comfortable beds, clean and the staff was very friendly. Will def stay again. Only drawback- only one working elevator.

10

Jissele

8 Aug 2024

·

Stayed 3 nights

The property was clean and well taken care of. The only couple down side for me was the pool was closed for renovations and we were really looking forward to that. And the hotel was a little hard to find.

2

Dawn

13 Aug 2024

·

Stayed 1 night

They have on website and show pics of pool. That's the only reason i booked here was to use pool with my family before our concert in Charlotte and in morning before check out. They have no pool i paid full price no discount and was told i can cancel and go some where else that has a pool. WOW. do better and take the pool off your website so other customers do not run into same issue.

10

MonicaCing

2 Dec 2024

·

Stayed 2 nights

Easy Parking

10

Gabriela

11 Jul 2024

·

Stayed 1 night

Hotel in general and room are in great condition. Very good breakfasts, included in the price. Free parking. Lots of places

4

Krystal

22 Oct 2023

·

Stayed 1 night

The facility is under construction. There is nowhere to sit in the lobby for breakfast. Parking is marked off so we had to park in the next lot. Our room was nice until a giant roach came out and started jumping at us. However, the staff was okay.

6

denecca

25 Jun 2024

·

Stayed 3 nights

The shower floor was not cleaned properly. There was a lot of hair that I ended up cleaning out before using. The pool is under reconstruction so you can’t use it. The breakfast could have better options for individuals that don’t eat beef or pork. Consider serving turkey options as well.

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Cleanliness

Many found rooms very clean, but several reviews mention issues like dust or odors, dirty showers, and occasional bugs, including roaches.

Related guest reviews

6

Kathy

21 Jul 2025

·

Stayed 2 nights

Everything was great. However the room had a mildew smell to it. But was not unbearable. I suggest having the carpets cleaned. The staff was excellent.

10

Vaughn Wayne

10 Aug 2025

·

Stayed 10 nights

Nice, clean property in safe neighborhood. Breakfast was good with a variety of hot and cold food options.

8

Jyothsna

28 Jul 2024

·

Stayed 2 nights

There were some bugs in the breakfast area

2

John

6 Oct 2024

·

Stayed 1 night

Dirty. Old. Toilet was running. Found trash in tank. Fire sprinkler filthy. Gang writing on shower ceiling.

4

Krystal

22 Oct 2023

·

Stayed 1 night

The facility is under construction. There is nowhere to sit in the lobby for breakfast. Parking is marked off so we had to park in the next lot. Our room was nice until a giant roach came out and started jumping at us. However, the staff was okay.

6

denecca

25 Jun 2024

·

Stayed 3 nights

The shower floor was not cleaned properly. There was a lot of hair that I ended up cleaning out before using. The pool is under reconstruction so you can’t use it. The breakfast could have better options for individuals that don’t eat beef or pork. Consider serving turkey options as well.

6

Sabria

13 Aug 2023

·

Stayed 7 nights

This was an ok stay, but I would say be mindful they are doing renovations so the rooms are looking better but it’s still an older hotel in some areas. ALSO try to avoid the first floor. There were a lot of bugs we encountered every day including gnats, mosquitoes, spiders and we even had a roach in the bathroom one night. However the staff was very friendly and helpful.

10

Deborah

9 Nov 2025

·

Stayed 1 night

Front desk clerk was very nice and welcoming on Friday evening when we checked in . She was training another young lady. Hotel room was nice and clean. Worth every penny.

6

Sandra

23 Nov 2024

·

Stayed 2 nights

Website said remodeled in 2023 but there were issues with room. Mold could be seen that was chalked over, stains on floor, and around the shower, rust on ceiling in shower, the shower floor was dirty/stained and shower shoes needed. Molding pulling away from wall. Ceiling over sink had a small hole and stained. No door to separate room from sink and light which was very bright, loud and not private for those sleeping. Manager offered another room which was only slightly improved but no other rooms available the same size due to being at capacity. He did give 5000 Marriott points as compensation but since room was booked thru Expedia, could not adjust my bill and I contacted Expedia to get an adjustment on the room but they just said they would reach out to the hotel. Room was definitely not worth $378.00. Hotel also added a $20.00 per day incidental charge that Expedia failed to disclose. They did remove these charges at discharge.

10

Stanley

26 Sept 2025

·

Stayed 4 nights

Room was clean. Staff was professional. Parking was easy. Buffet was good.

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Rooms

Suites are spacious with comfortable beds and practical layouts; some guests experienced thin walls, smaller-than-expected beds, loud AC, poor TV placement, or unstable Wi-Fi.

Related guest reviews

10

Nancy

25 Nov 2024

·

Stayed 1 night

We liked everything but the wifi. It was terrible.

10

Sherryl

10 Aug 2025

·

Stayed 1 night

Outstanding breakfasts and the suites were perfect. Comfortable beds and pillows too

10

Selina

11 Mar 2025

·

Stayed 1 night

The room was perfect very clean was no noise on my floor the view from my room was peaceful.

8

Kelsey

20 Aug 2025

·

Stayed 1 night

You can hear your neighbors and the beds were not comfortable but great location and spacious rooms!

6

Jeffrey

11 Aug 2025

·

Stayed 2 nights

The room was very stuffy when we arrived. did not like the location of the television according with the bed. Beds seem to be full size instead of queen size but could be wrong on that. Staff was nice and knowledgeable about the area.

10

Scott

15 Feb 2025

·

Stayed 6 nights

Traveling for work, 6 night stay. King bed suite with a walk in shower, separate TV/sitting area, full size desk w/office chair, and mini fridge & microwave. Crisp clean linens and towels. Great location. Safe and well lit parking lot. Loads of restaurants within 1-2 miles, although none really in walking distance. Property is in the University area with easy access to the freeway and main north/south streets Tryon and W.T. Harris. I make it to my office in uptown Charlotte in 20-30 minutes depending on traffic. Staff is very friendly and accommodating. Hot breakfast with real eggs, bacon, & juice plus all the usual grab-and-go items you get at lesser chain hotels. My favorite place to stay in Charlotte unless I need to be right downtown.

10

Jackie

9 Nov 2024

·

Stayed 3 nights

Comfortable bed, lots of room, breakfast included and close to UNC Charlotte.

4

Charles

19 Aug 2025

·

Stayed 4 nights

Tv remote wasn't working, lamp stop working and they charged 50/night for incident without telling me. AC was loud and room is poorly setup. Breakfast and customer service was good. Will not stay again.

6

John

22 Sept 2023

·

Stayed 3 nights

I reserved a room with a king size bed and got a room with 2 queen beds and a sofa bed. The desk in the room was located in front of a door to an adjoining room. It was a nice desk with power outlets but there was nowhere to plug the desk in so it had power.

10

Gerard

10 Feb 2025

·

Stayed 1 night

Room was big and spacious.

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Service

Staff are widely described as friendly and helpful, though there are reports of inconsistent communication, a few rude interactions, unexpected holds, and rare check-in or overbooking problems.

Related guest reviews

10

Shinda

25 Oct 2024

·

Stayed 2 nights

The staff was very friendly and helpful.

2

Quentin

21 Jul 2025

·

Stayed 1 night

Came out in the morning and our passenger window was shattered and a laptop was stolen out of our vehicle. Waited 75 minutes for police no showed up. Hotel staff was NO help. Didn't even come outside or offer a broom to clean up glass!!! Room cost me 2K!!!!

6

Mahogany

21 Jul 2025

·

Stayed 1 night

The staff walked in the room unannounced around 10am. With no explanation. Un safe and not professional

2

Anabella

18 Aug 2024

·

Stayed 1 night

Ice Machine was not working on our floor and we called the front desk to ask for some ice and the lady that answered was very rude and said this is not a full service hotel. You would expect that for $200 a night you can get some ice.

10

turner

20 Nov 2024

·

Stayed 4 nights

The hotel was clean and comfortable. The staff could be a little more consistent with information at check in. While standing in line waiting to be checked in, I overheard some information relayed to the guest in front of me that was not relayed to me when I checked in. Such as the time for breakfast, details about Wifi and so on. On my first visit, there was no one covering the front desk, there was a guy in the back on a computer, but I waited for about 10 minutes before I was acknowledged. On my second visit, I it seemed that one of the team members had a visitor that was hanging around the check-in desk. Though my stay was pleasant and I will stay again, I really feel that the first impressions at the front desk should be worked on a little bit. Overall the stay was fine, I really have no other complaints.

10

Elisabeth

15 Aug 2025

·

Stayed 1 night

Excellent and helpful staff. We will return.

2

Jada

17 Mar 2025

·

Stayed 1 night

Wouldn’t let me check In

10

Sakeria

16 Mar 2025

·

Stayed 2 nights

This was a great property. Staff was great & helpful. We will book here again.

2

FELICIA

27 May 2024

·

Stayed 1 night

The property was overbooked. The manager called and stated that they have booked me a sister location. Which was out of the way, the new hotel was ran down, the lobby smelled and soon as i went into the room it smelled even more. The parking lot looked unsafe and in a unsafe environment. I literally came up from almost a 3 hour drive with my son's and boyfriend for the Nascar race. I had to drive back home because once I called the hotel back to express my concern they state that was the only offer they would be giving because they were not charing me for the room. This was the worst experience I've ever experienced with ANY hotel chain. Signed a disappointed customer.

10

Vicky

5 May 2024

·

Stayed 2 nights

This hotel was great. Nice and safe area. Good amount of parking available and great service provided by all the employees I encountered. Would choose this location again if I’m in the area.

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Location

Convenient to UNC Charlotte, PNC Music Pavilion, and major roads, in a generally quiet area with food options nearby. A few guests found it hard to find or felt it was far from activities.

Related guest reviews

10

Derek

29 Jul 2024

·

Stayed 1 night

Nice quiet location with easy access to the interstate. Lots of food options around which is great for picky eaters.

6

jerry

30 Nov 2025

·

Stayed 4 nights

Good service desk! Very helpful. Not a fan of the $50 per day hold on top of the room rate. Would prefer 2 queen beds instead of 2 double beds. Great location. Safe and quiet area

10

Scott

15 Feb 2025

·

Stayed 6 nights

Traveling for work, 6 night stay. King bed suite with a walk in shower, separate TV/sitting area, full size desk w/office chair, and mini fridge & microwave. Crisp clean linens and towels. Great location. Safe and well lit parking lot. Loads of restaurants within 1-2 miles, although none really in walking distance. Property is in the University area with easy access to the freeway and main north/south streets Tryon and W.T. Harris. I make it to my office in uptown Charlotte in 20-30 minutes depending on traffic. Staff is very friendly and accommodating. Hot breakfast with real eggs, bacon, & juice plus all the usual grab-and-go items you get at lesser chain hotels. My favorite place to stay in Charlotte unless I need to be right downtown.

10

Jackie

9 Nov 2024

·

Stayed 3 nights

Comfortable bed, lots of room, breakfast included and close to UNC Charlotte.

8

Mashour

12 Jul 2024

·

Stayed 1 night

Far from all activities

10

Amber

13 Aug 2023

·

Stayed 1 night

Nice hotel. Close to PNC music pavilion. Would stay here again in the future.

10

Tarrel

30 Jul 2023

·

Stayed 2 nights

My stay was great! The entry way to the property just needs to be more visible and well lit with street lighting.

10

Reak

8 Aug 2024

·

Stayed 3 nights

It was clean, quiet, and not far from everything we were doing in Charlotte.

8

danielle

6 Sept 2023

·

Stayed 7 nights

I love that it's affordable and within shopping area. Not too far from downtown and restaurants

10

Joseph

11 Nov 2024

·

Stayed 6 nights

Stayed for the world of outlaws world finals. Only 10 min away from the track. Quiet. Clean.

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Dining

Breakfast is frequently praised for being hot and varied, with some gluten-free options, though several guests found it repetitive or subpar.

Related guest reviews

8

Julie

5 Nov 2023

·

Stayed 1 night

The rooms are newly renovated and very comfortable. The lobby area is undergoing renovation which I expected. My only concern was that the breakfast was not particularly good.

10

Sherryl

10 Aug 2025

·

Stayed 1 night

Outstanding breakfasts and the suites were perfect. Comfortable beds and pillows too

10

Vaughn Wayne

10 Aug 2025

·

Stayed 10 nights

Nice, clean property in safe neighborhood. Breakfast was good with a variety of hot and cold food options.

8

mitzi

16 Jan 2023

·

Stayed 1 night

Breakfast was awful

10

Koroush

5 Apr 2025

·

Stayed 2 nights

Very good option with friendly staff. Breakfast is not great though.

10

Diana

5 Sept 2023

·

Stayed 5 nights

Front desk staff was extremely helpful and the daily breakfast choices were superb!! Very clean and the food variety was plentiful and delicious!! The food ladies worked hard to keep everything full and hot! We will definitely recommend and return!

10

Eden

29 Dec 2024

·

Stayed 1 night

The complimentary breakfast is exceptional!

8

Melanie

17 Apr 2024

·

Stayed 3 nights

The staff was great and the breakfast options were fantastic. As someone with food allergies, I was so happy with all the gluten-free offerings.

10

Mary

27 Sept 2025

·

Stayed 3 nights

The room was Excellent and breakfast was excellent. No complaints

10

Stanley

26 Sept 2025

·

Stayed 4 nights

Room was clean. Staff was professional. Parking was easy. Buffet was good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$119
February	US$116
March	US$127
April	US$138
May	US$157
June	US$127
July	US$140
August	US$128
September	US$148
October	US$152
November	US$129
December	US$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $141	15 $151	16 $148	17 $128	18 $135	19 $155
20 $145	21 $165	22 $185	23 $185	24 $146	25 $264	26
27 $146	28 $136	29 $155	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $155	3 $195
4 $127	5 $146	6 $166	7 $166	8 $166	9 $224	10 $283
11 $185	12 $136	13 $170	14 $155	15 $117	16 $141	17 $186
18 $119	19 $136	20 $155	21 $170	22 $115	23 $160	24 $173
25 $119	26 $155	27 $146	28 $160	29 $115	30 $154	31 $151

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about SpringHill Suites Charlotte University Research Park

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